"Brilliant Hotel, a couple of minutes walk to Brasov's main square, excellent location.
Staff were fantastic and went above and beyond to accomodate guest's needs.
Excellent breakfast facilties, plenty to choose from.
Self check in after 8pm was so easy and could not be faulted.
Every member of staff was friendly and made us feel welcome, especially reception staff. Nothing was too much trouble. "
"Brilliant location and definitely a charming place to stay. We had a huge superior room overlooking the square. Would stay again and good value.
We were a bit disappointed by the lack of engagement from staff."
"I booked a stay at DoubleTree by Hilton Hotel Sighisoara - Cavaler through Expedia. Upon arrival, the receptionist clearly told us that we did not have a reservation and that the hotel was fully booked. Showing her the booking confirmation from Expedia did not change her position.
After some discussion with the receptionist — who was not helpful at all — we were told to contact Expedia ourselves to resolve the issue and find another place to stay for the night. We ended up calling Expedia five times, navigating endless automated menus before finally reaching a real person. In the end, we had to find a new place to stay late at night on our own.
Although I received a refund after four days, I would never book with Expedia again. It cost me a lot of time and energy to fix their mistake."
"Room was super clean and tidy, warm and inviting. The staff that helped us with requests were wonderful and so helpful. Very friendly staff. Great location in BRASOV old town. Breakfast was good, lots of variety and a good coffee machine "
"The rooms are spacious, clean, very nice. Hotel is beautifully reconstructed, bringing the old and the new in a great sync. Spa has a big, warm pool with a glass rooftop and two saunas, Finnish and a hammam. Breakfast was amazing, offering everything a person could dream about. Overall a 10/10 stay. "