"No way is this a 4* hotel! The first night of our stay, our room had no AC. When I tried to call the desk, the phone in the room didn’t work. After going down to the desk to complain, a staff person was sent up to assess the situation. After his expert evaluation, we were told that the AC wasn’t working and he could open a window after I signed a waiver. They had no other room for us. Our compensation for the major inconvenience was complimentary breakfast in the morning. In addition, the room was tiny and in need of immediate updating and there were no amenities."
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