Find Luxury Hotels in Central Massachusetts, MA

"Microwave and fridge did not work!!"

"Staff was great"

"Checked in with my wife the ac unit did not work it was about 80 degrees in our room and smelled like wet laundry asked to be moved to another room and staff sent a repair person to our room instead and he was there for about 30 min and didn’t get to fix the ac unit “this was at about 10pm after traveling since 4 am” we were forced to sleep in the room we were in until the next morning where we decided to check out and move to another hotel and that’s when the morning staff offered us a new room we refused and stayed at a comfort inn which was not only cheaper but cleaner and staff was a lot nicer the only positive thing I will say is the morning staff did apologize and said that we should have been moved that night and gave us a full refund he was understanding of our frustration I would not recommend this hotel "

"The elevator and hallways smelled of marijana, and the room itself freaked of cigarette smoke. The shower was disgusting. "

"Literally disgusting. My roomed smelled like cigarettes and mango vape. Stains all over our sheets. I would pay the extra 30 and stay somewhere else. "

"Great spot, clean, staff nice"

"Beautiful and clean room with unique design details. "

"The rooms were as advertised online. The staff were helpful when I requested additional items to the room. The pool area was not great, had very limited seating, and unfortunately the hot tub was not working and no information was shared other than a sign at the pool area. The manager accepted our feedback about the hot tub and resolved this with the people in my group."