Find Hotel with a Concierge in Cedar Rapids, IA

"My room was dirty, half eaten food in fridge, coffee pot table sugar all over, handle fell off shower, shower had hair and white gunk on floor of shower, bag of trash under sink, no trash can in bathroom, fridge was off, floor needed vaccumed. Staff took me to another room to upgrade, to-stay in and it was dirty as well 622 and 633. Kids were hanging off balcony and elevator races no supervision. Hot tub full of little kids as moms were drinking heavily in pool area. 1 desk staff to manage, the whole lobby was full. Breakfast signs and website say 6-1030 it didn’t start til 7. Couldn’t get into pool til after 9 walk through lobby bottles and towels lay @5am pool area was utterly destroyed at @5 am. Argumentative staff when shown pictures of hotel room even though maint and front desk showed pictures and passed down notes. Staff was rude, got a drink at bar and pop and water and didn’t get pop or water. Food was burnt and all we got was apps. This was my 1st stay at this hotel. "