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Reviews of Well Hotel Cebu

3.5 out of 5
Well Hotel Cebu
F. Ramos St., Cogon Ramos, Cebu

Reviews

6.6
Rating 10 - Excellent. 4 out of 26 reviews" "
Rating 8 - Good. 7 out of 26 reviews" "
Rating 6 - Okay. 7 out of 26 reviews" "
Rating 4 - Poor. 7 out of 26 reviews" "
Rating 2 - Terrible. 1 out of 26 reviews" "

7.6/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Akil

Disliked: Staff & service
Den of theives
Staff took upon themselves to rob me as I checked out just because they thought I was a “rich foreigner”
Stayed 2 nights in Dec 2022

4/10 Poor

Verified traveler

Business traveler
The room is ok. Bedsheets and towels are white and still in good condition. However, the a.c in our room needs cleaning. We were sweating in the middle of our sleep because there was no air blown by the a.c. But generally, the room is ok and breakfast is also ok.
Stayed 1 night in Jan 2020

4/10 Poor

johnny

Stayed 1 night in Nov 2019

10/10 Excellent

Catherine Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
They are nice. They allowed me to check-in early.
Stayed 1 night in Oct 2019

8/10 Good

frank

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2019
Response from Well Hotel Team on 2019/10/8
Thank you for your review.

10/10 Excellent

myrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
it was amazing all staff are good approaching, very helpful
Stayed 3 nights in Jun 2019
Response from Well hotel Family on 2019/6/14
Thank you so much, We are more than happy to serve you. Hope to see you again soon.

4/10 Poor

Nonilyn

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The details in Hotels.com says that the hotel can fit 4 persons, but when we arrived the room was only good for 22.
Stayed 1 night in Jun 2019
Response from The Well hotel Family on 2019/6/14
Hi good morning, we do have a room good for 4 person, but on the date you've check in, it was fully occupied. We are so sorry for the inconvenience. If given another chance, we will be more than happy to serve you. Thank you so much.

6/10 Okay

Betty

Liked: Staff & service
Disliked: Room comfort
not so good coz the aircon doesnt give enough cooled😟 but the rest is ok!
Stayed 2 nights in May 2019
Response from The well hotel Family on 2019/6/14
Hi good morning, Thank you so much for the feedback. We hope to address your concerns as immediately as possible. Thank you so much. We are so happy to serve you. Hoping to see you again.

8/10 Good

Prashant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Overall it was good. Breakfast was good with fresh fruits. Clean hotel. Close to Fuente Osamena. Wifi was good. I was able to do my work remotely.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well Done
Well done, Well
Stayed 1 night in Oct 2018

8/10 Good

editha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

6/10 Okay

Joselito

AC is not good and beds are small
Too hot.
Stayed 1 night in Aug 2018

4/10 Poor

John, USA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Too strict with their WIFI
The Wifi resets everday, so you have to log in with a new password everyday. Their network also blocks you from a lot of sites, so it's impossible to get any kind of work done there. The room was nice and free breakfast was nice, but because of the wifi situation, I will not stay there again.
Stayed 11 nights in Jul 2018

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Roy

Liked: Cleanliness
small room, tiny balcony (standing room only), noisy during the night, jeepney stop (local transport) outside the hotel. Limited Filipino breakfast

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick cheque, deposit 500 peso for incidentals which you get back.Breakfast ok but they did serve spam luncheon meat 3 mornings out of 7.Generally breakfast filled me up.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
VERY ORDINARY .. HAD A NICE LIFT... FOR THE PRICE THERE ARE MANY OTHER HOTELS THAT ARE MUCH BETTER

4/10 Poor

Solo traveler, USA

Disliked: Staff & service, property conditions & facilities, room comfort
Don't stay here

6/10 Okay

adam

Good hotel, good location
It was everything i needed, easy going and friendly

8/10 Good

Janne, Rovaniemi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel
Had a nice stay at the hotel. Stayed for 4 nights but only twice had a chance for breakfast cause of some convention taking place in the restaurant. That wasn't so hard though, because the location is quite near Robinson's mall and plenty of small shops including restaurants, cafés, laundry, spa etc. are nearby. The staff was, as always in Philippines, very friendly and helpful.

6/10 Okay

Chia Tang

Disliked: Cleanliness, room comfort
有點失望
沒有吹風機 熱水洗到一半沒有了 棉被只有一張薄薄的床單 樓梯間有臭味 浴室很老舊 完全沒有想再訂一次
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Stayed 1 night in Nov 2019

6/10 Okay

HIROYUKI

Liked: Cleanliness
普通に満足でした！
普通に満足して過ごしました！ 特に、これは？と思うところがありません！
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
이제서야 밝히지만 최악이었어
세부에 있는동안 진짜 최악의 숙박이었다. 동생이랑 둘이 방두개나 잡았는데 시내랑 가까워서 잡았더니 체크인부터 최악이었다. 예약하고 갔는데 예약이 안되있다고 생쇼하고 한국으로 로밍걸어서 전화하고 생쇼하다 안되서 현금으로 지불할랬더니 방이없댄다. 그래서 취소해달랬더니 그동안 연락을 받았는지 어쨋는지 그때서야 체크인 해준댄다. 취소할랬더니 어이없이 패널티 1박까고 준댄다. 더운데 1시간 반을 생쇼하고 나니 날도더운데 돌아다니지말고 그냥 묵어야 겠다 생각하고 체크인, 6층 7층 방두개 2박잡았는데 올라가려니 또 엘리베이터가 고장이랜다. 그래서 어쩔수없이 계단으로 오르락 내리락했고 막상 방에 갔더니 내방은 화장실 변기 물이 눌려서 안나와서 물소리 계속나고 세면대 물은 안내려가고 바퀴벌레 나오고 동생방은 에어컨이 안나온다 이 더운나라에서 아마도 방이 없다고 할때 알아봤어야했는데 하자있는 수리해야될 방을 줬는지도 모르겠다 . 그래서 다음날 1박 버리고 다른 호텔가서 잤네요 . 진짜 최악의 경험이었음.