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Reviews of City-In Hostel B&B

1 out of 5
City-In Hostel B&B
via Grimaldi, 2, Catania, CT

Reviews

7.0

Good

Rating 10 - Excellent. 47 out of 189 reviews" "
Rating 8 - Good. 65 out of 189 reviews" "
Rating 6 - Okay. 29 out of 189 reviews" "
Rating 4 - Poor. 21 out of 189 reviews" "
Rating 2 - Terrible. 27 out of 189 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Alexander

Disliked: Cleanliness
This place has bed bugs do not come here
Stayed 1 night in Dec 2023

8/10 Good

Suying

Liked: Cleanliness, amenities, property conditions & facilities
The receptionist ladies are very, very nice, but I only gave 3 stars in the staff category because this hostel has the worst cleaning person I have ever met out of over 100 hostels I have stayed in. One time she yelled and screamed at me, I would not feel bad if she just peacefully talked to me. Another time, while another lady guest and I were having breakfast in the kitchen, this cleaning lady complained: the stove needs to be cleaned, the toastor needs to be cleaned, then she repeated the same words while looking at the other lady guest, and then she repeated again while looking at me. Actually we didn't cook, we just warmed up some leftover food, the stove and toaster were in the same condition as when checked in (not very clean), the cleaning staff should have cleaned them, but she asked us to clean up. Before I met this cleaning lady, I told the receptionist lady that I would come back in 8 days before I fly away from Catania. Since I don't want to see this cleaning lady again, I didn't go back to this hostel. She really should learn some hospitality from the receptionist ladies.
Stayed 1 night in Nov 2023

10/10 Excellent

Bamidele, Poole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

SIGALIT

Stayed 1 night in Aug 2023

2/10 Terrible

Arelis

Disliked: Cleanliness

2/10 Terrible

LEONARDO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience, won’t come back
Terrible hostel, we couldn’t even stand up in the room. Bathroom was very dirty (someone shaved the beard and left the dirty behind).
Stayed 1 night in May 2023

4/10 Poor

Maria

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Place is ok, stuff od cery nice! Matrace can kill you during one night. Its like you sleep in nest. Its impossible 😭 But the worst the loud. No privacy at all! Sounds like somebody peeing in your room at night. Sleeping and your hostel impossible to connect. Its 3 just for place near center and cleaning. Level of noise its -1
Stayed 7 nights in May 2023

10/10 Excellent

Boris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in May 2023

10/10 Excellent

Srivara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Jeanetta

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Well the good points first: I see they do make regular efforts to keep the place clean there are cool art installations on all the walls the location is very central The downsides: (buckle in) it’s extremely claustrophobic, it’s hard to even navigate between the bunks without sticking your knee in your neighbour’s face. I’m not all that big but I couldn’t sit in the bottom bunk without hitting my head, & there wasn’t space for everyone’s things to go. The kitchen/ small common room area hours are pretty limiting. And one whole day staff were overhauling the space, with stuff absolutely everywhere and were painting the chairs- so the space couldn’t be used even in opening hours to grab a quick bite. *Some of my food was stolen The street sounds of bars and traffic are SUPER loud at night WORST of all: One of the guests in our room had a medical emergency in the middle of the night while he was sleeping. Luckily others noticed and together managed to call an ambulance and get him medical attention….so it was very fortunate everyone collectively had the skills, maturity, and language abilities to deal with the situation. But what completely shocked me is that there is NO NIGHT TIME STAFF- (not even an on-call emergency phone number listed anywhere) to get ahold of any staff in an extreme situation like this!!!! (And I was looking everywhere). We just dealt with the situation ourselves and tried to go back to sleep after the paramedics left. Incredible lack of care.
Stayed 4 nights in May 2023

4/10 Poor

Joanna

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
First of all, the number to the property that is given in the app doesn’t work. The after we came to the hostel we were told that despite the fact that they accepted our reservation and on Expedia wrote that the room is suitable for 4 people, they don’t have place for us. They send us to the other hostel, which was far away from city center, the room had such a low ceiling that we all had to walk around it bending down.
Stayed 1 night in Apr 2023

10/10 Excellent

Stoyanka

Stayed 1 night in Apr 2023

6/10 Okay

Akos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

Agata

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t deserve any stars
It is the worst hostel I’ve ever been to. Rooms don’t look like on photo from ad. My room was on first floor, totally disaster. I couldn’t stand straight because of the sloping ceiling, small and dirty. I could hear everything that was going on in the corridor and other rooms (even someone snoring). Bathroom shared, low standard and again not clean. Check in is only till midnight and because my flight was delayed I had to pay for a late check in 10€. The receptionist ask for pay, quickly showed me a room, and left. Didn’t even informed where bathroom was. After one night, or actually few hours I change hotel for Efesto B&B and I was glad I did it. If you’re planning to stay there ask for a room on ground floor, it might be better.
Stayed 3 nights in Mar 2023

10/10 Excellent

Paulina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

8/10 Good

Nivaldo

2/10 Terrible

Lydia

Stayed 3 nights in Oct 2022

2/10 Terrible

Jayan

Stayed 1 night in Oct 2022

8/10 Good

Shirley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Natalia was absolutely lovely, friendly and helpful. Nice little courtyard. Recommended taxi to airport arrived early and was great! Kitchen locked so we were not able to grab our food when we departed on our early flight so we hope someone is able to enjoy it. Our tiolet seat was broken but just a simple fix. I would recommend as it is a neat hostel with all the amazing painting everywhere.
Stayed 4 nights in Sep 2022

8/10 Good

Ginger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was neat and well maintained by the employees each day. The only thing that was somewhat dirty was my bear feet in the publicly shared kitchen after stepping through.
Stayed 9 nights in Sep 2022

2/10 Terrible

Matt

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Hotel from Hell!!
Nightmare hotel! No working ac at all just blows got air in the room around. I spent the night sleeping in the small shower so I could turn on child water every 15min. Extremely noisy street like a cars engine is revving inches from your ear. Late check in and manager leaves at night. After he left so many people came in to the room next to mine. Loud in the common area followed by crying babies all night long. Not one ounce of rest here.
Stayed 1 night in Aug 2022

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding value!
Outstanding value! We had a private bathroom and our room accommodated three adults very nicely. The staff were wonderful. Excellent restaurant located adjacent to the hostel and many great dining places within a 5 to 10 minute walk.
Stayed 2 nights in Jun 2022

10/10 Excellent

Maxwell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Maxwell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Bernard

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2022

4/10 Poor

Sangam

Disliked: Staff & service
I worked in tourism and hospitality industry. I'm a graduate of travel & tourism management. I stayed 6 days at this place. The location and amenities of property is price performing in comparison to others (€17 for a night in 12 bedded room) since, Catania hardly offers any better options. The afternoon and evening staff were pretty good. The housekeeping lady in the morning was terrible. She was so annoying. Every morning i went to ask for a coffee; she's asking money from me like i'm about to run away without paying. Maybe, it's because i'm a foreigner (from Nepal). She ruined my every morning throughout my stay.
Stayed 2 nights in Feb 2022

10/10 Excellent

JULIAN

Stayed 1 night in Jan 2022
Response from Natalia on 2022/2/22
Dear guest, thank you for your feedback

6/10 Okay

Rafal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was OK. What I seen in the pictures I had overthrew. Air conditioning, clean room, terasa, close by hystoric centre, friendly staff, so we had no problems.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was in the worst place of town, after checking out location I decide not to stay there and find something else in a safe environment
Stayed 13 nights in Dec 2018

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Staff couldnt care less. Kept me standing at reception ignoring my presence whilst arguing amongst themselves. Ignorant and unhelpful.
Stayed 1 night in May 2018

8/10 Good

Alicja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice stay near city centre
modern and clean hostel with nice kitchen/living room area (with fridge) and internal patio. good service (cleaned every day). room tiny but good standard. street window and typical for Italy- early morning noise (rubish collection). supermarket around the corner and lovely castle next door with very nice restaurants and amazingly cheap bar (small beer 1€)
Stayed 3 nights in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017
Response from Emanuele on 2017/8/19
je vous remercie de votre gentillesse, nous espérons rencontrer à nouveau plus « bientôt sincèrement, City-In Hostel Catania

4/10 Poor

ANASTASIOS

Disliked: Property conditions & facilities, room comfort
The WiFi doesn't work.
The Wi Fi doesn't work. They've been trying since months to fix it but they can't.

6/10 Okay

Benny

Liked: Cleanliness

2/10 Terrible

Roman, Prague

Disliked: Cleanliness, staff & service, room comfort
Bad experience
Personal word does not hold. Appointed airport transfers are not. A few hours we had to wait outside. We agreed about pick up on airport and confirmet a few hours before arrival via SMS. After arrival to hotel the stall told "we dont have a reservation". Total internal discommunication.

8/10 Good

Anna, london

Liked: Cleanliness, staff & service, property conditions & facilities
Basic but clean and good location
We had a nice stay at the hotel which is located in the heart of Catania. The only thing we didn't like is the fact that the room was super small - a tall person couldnt stay in upright position there.. shame! The owner didn't even have maps of Catania (finally he gave us an old one saying we should give it back!) The internet on the 1st floor is slow, I am not a person who needs it but it could be a problem.
Response from Emanuele on 2015/5/2
Thank you for your contribution to improve our structure. You've probably stayed in one of the small and economic attic rooms. We improved fact that internet has a great signal in all the rooms of the great structure. The map of the city offer the tourist information centers in the city; as all places of the world. With best regards City in hostel Catania

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not look like the photos
So I was escorted to this horrible room, like a attic, dirty, dusty, dark and smelled like hell. Yet the manager let the friends of his stayed in some large, clean and much beautiful rooms! It was unbelievable/unbearable. I do not recommend this one in spite of the fact that it is extremely cheap.
Response from Proprietario on 2015/3/6
thank you for your review, that certainly served to improve our service. The photos are a faithful reproduction of the rooms and, fortunately, almost never, we receive complaints about room cleanliness that, indeed, is one of our strong points, such as the position and the garden inside the structure. Sorry for any kind of disruption that maybe you met. best Regards City on hostel

6/10 Okay

Laura

Stayed 2 nights in Feb 2024

10/10 Excellent

angelo

Liked: Cleanliness, staff & service, property conditions & facilities
Personale affidabile e competente. Bella struttura, voto 9
Stayed 1 night in Feb 2024

10/10 Excellent

Gianluca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Renato

Liked: Cleanliness, amenities
Camera su sottotetto, pulita e confortevole ma bassa, solo vicino alla porta si stava in piedi. Però struttura carina e pulita la consiglio.
Stayed 2 nights in Dec 2023

2/10 Terrible

Artur

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like there because first they wanna more money from me when I came at night and I paid more €50 for three night if I pay it what right in website why I need to pay more and the floors didn't be clear and in the room they had too much people and toilets dirty bathroom their thing water and didn't go down and I'm not recommend for anyone personal didn't give attention for customers what they want and just they Focus with earn money but for living there and care about customers unfortunately I didn't saw anything for that
Stayed 3 nights in Dec 2023

8/10 Good

Giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Grazia

Traveled with group
Stayed 1 night in Nov 2023

2/10 Terrible

Antonia

Disliked: Property conditions & facilities
They didn't answer to me at phone at 9 p.m! It was impossible for me to get there even though I had paid before. I had to find an another accomodation for the night.
Stayed 1 night in Oct 2023

4/10 Poor

rosa

Disliked: Cleanliness, staff & service, property conditions & facilities
Già scritto. Poca pulizia, accoglienza scarsa, non han dato la ricevuta e voluto il pagamento in contanti.
Stayed 2 nights in Sep 2023

8/10 Good

gianluca

Traveled with family
Liked: Cleanliness, staff & service, amenities
-
Stayed 1 night in Sep 2023

10/10 Excellent

Johann

Stayed 1 night in Oct 2023

10/10 Excellent

Valentine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lieu atypique, très bien placé dans le centre de Catane. Personnel agréable surtout Grazia la femme de ménage qui est adorable et très serviable !
Stayed 3 nights in Oct 2023