鳥瞰角度

法蘭達大加勒比飯店 - Radisson Individuals 旗下成員的評分

5 out of 5

評論

8.6

有夠讚

10 分,有夠讚;1004 則評論中有 527 則" "
8 分,不錯哦;1004 則評論中有 298 則" "
6 分,一般般;1004 則評論中有 101 則" "
4 分,不太好;1004 則評論中有 39 則" "
2 分,很糟糕;1004 則評論中有 39 則" "

8.8/10

整潔度

8.8/10

員工素質

8.4/10

設施服務

8.2/10

住宿環境和硬體

8.8/10

環保程度

評論

10/10 有夠讚

Theodel M,Brooklyn

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The location and I love the beach

10/10 有夠讚

Adam

家庭旅遊, 親子旅遊
Highly recommend. Better than hotels in the city centre where there is no room to hang out in peace
於 2024 年 5 月住了 4 晚

10/10 有夠讚

German

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 5 晚

10/10 有夠讚

Sarah

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
A very interesting and impresive property. It seems organized, definitely clean. Nice atmosphere, pleasant staff and very polite.
於 2024 年 5 月住了 7 晚

10/10 有夠讚

michael e,Sarasota

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Simply the nicest resort...five stars
於 2024 年 4 月住了 4 晚
General Manager 於 2024年5月9日回覆
Michael we are proud to be the nicest hotel in Cartagena, thanks for leaving us your kind comments. We hope to have you again in our property.

6/10 一般般

RICHARD

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Rooms were small with no balconies
於 2024 年 4 月住了 2 晚
General Manager 於 2024年5月9日回覆
Dear Richard, we are glad to inform you that we have diferent type of rooms, it all depends of your choice and rate paid, in addition to all the amenities to offer you the best experience..

6/10 一般般

elif

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
I went to a hotel with my husband and chose a room with a double bed for extra space. The room was big enough and the shower was good, but the toilet did not flush properly, so we had to use the toilet in the reception area. We filled our water bottles from the shower and used the extra water to flush the toilet. It was a pain for a week! The hotel staff did not speak English, so we found it easier to figure things out on our own rather than using a translator. The housekeeping was good, they changed the sheets every day and the room smelled fresh and clean. They left different items in the room every day, such as shampoo or conditioner, and provided new towels daily. The pool area was nice with a big pool and two cold jacuzzi tubs. The pool staff was friendly and attentive, despite their limited English. However, the cocktails served at the pool were not great, so it's better to bring your own drinks. The reception staff barely spoke any English, but the bellboys were really friendly and welcoming. The breakfast was not great, but the breakfast servers were the worst. One of them yelled at me in Spanish when I tried to toast my croissant. I found it hard to communicate with them as they did not speak any English, but I guess that's not their fault. Overall, the hotel was okay, but I don't think it was worth the money. However, I would consider staying there again purely for the pool. I paid $180 ,there were slots and so many different kind of birds;it was great!
General Manager 於 2024年4月24日回覆
Thank you for taking the time to publish your comments regarding your recent stay at Hotel Caribe by Faranda Grand, a member of Radisson Individuals.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us thats why we will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope if you consider to stay with us again in your next trip to Cartagena, you have a great experiece and exceed your expectations completely.

8/10 不錯哦

Marco Antonio

喜歡:整潔度、員工素質和住宿環境和硬體
Excelente ubicación, segura, cerca de los sitios turísticos, amables.
於 2024 年 4 月住了 3 晚
Gerente General 於 2024年4月24日回覆
Marco Antonio, gracias por hospedarte con nosotros y por dejarnos tus amables comentarios. Fue un gusto atenderte.

10/10 有夠讚

marialejandra

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
.
於 2024 年 4 月住了 3 晚
Gerente General 於 2024年4月24日回覆
Maria Alejandra, nos encanta que hayas estado con nosotros, gracias por tu calificación, eso nos muestra que estuviste a gusto!

8/10 不錯哦

Catalina

Me tocó una habitación que daba a la calle y mucha bulla
於 2024 年 4 月住了 5 晚
Gerente General 於 2024年4月23日回覆
Gracias por sus comentarios, esperamos que haya disfrutado al maximo de todas nuestras amenidades

10/10 有夠讚

Claudia

於 2024 年 3 月住了 6 晚
General Manager 於 2024年5月9日回覆
Claudia, thanks for rating so highly to our hotel. We were happy to serve you as you expected.

8/10 不錯哦

Sandra

親子旅遊
喜歡:設施服務
Bel hôtel, mais il manque un peu d’entretien. Les salles de bains ne sont pas dignes d’un hôtel 5 ⭐️
於 2024 年 4 月住了 3 晚
Directeur Generale 於 2024年4月18日回覆
Merci pour vos aimables commentaires et suggestions, nous rénovons déjà les chambres pour vous offrir plus de confort

10/10 有夠讚

Sonia

喜歡:員工素質
於 2024 年 4 月住了 3 晚
Gerente General 於 2024年4月15日回覆
Sonia gracias por elegirnos para tu descanso en Cartagena y por dejarnos tu calificacion, todo indica que pasaste genial!

10/10 有夠讚

Angelica Michell

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Está muy bonito y la gente que trabaja ahí es genial
於 2024 年 4 月住了 5 晚
General Manager 於 2024年4月15日回覆
Hola Angelica, gracias por publicar tu valioso comentario, estuvimos felices de atenderte!

10/10 有夠讚

Kyla

喜歡:整潔度、員工素質和住宿環境和硬體
The pools and animals around the complex were the highlight of my stay
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月13日回覆
Dear Kyla, Thanks to stay with us even more for your kind comments, we were glad to serve you.

10/10 有夠讚

ALBERTO

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 11 晚
Gerente General 於 2024年4月13日回覆
Alberto Gracias por preferirnos y por dejarnos su invaluable calificacion.

10/10 有夠讚

Jadem

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Overall, the hotel exceeded my expectations. The facilities and amenities are excellent, although there are some minor maintenance issues in the rooms. However, on the whole, the experience was positive. The beds are comfortable and well-kept. The main pool is particularly impressive, and the restaurants, gym, and beach club are all of high quality.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月13日回覆
Dear Jadem, we are happy to know that we have exceeded your expectations during your stat at our hotel. Thanks for posting your great experience even more to detail how comfortable were our facilities. We hope to serve you in the next future.

10/10 有夠讚

Alicia

喜歡:整潔度、員工素質和住宿環境和硬體
Todo excelente
於 2024 年 3 月住了 4 晚
Gerente General 於 2024年4月8日回覆
Alicia! Nos encanta que haya estado todo excelente durante tu estancia, Gracias por compartir tu grata experiencia!

10/10 有夠讚

Omara

喜歡:整潔度、員工素質和住宿環境和硬體
Food option was great and location also cabs outside any time . The pools where beautiful and a few options. Hot tub were nice and love the nature are kind hotel. The buffet breakfast was open till 11:30 good selection
於 2024 年 3 月住了 6 晚
General Manager 於 2024年4月8日回覆
Deasr Omra thanks for your kind comments, we were pleased to have you in our hotel, even more to know that you had a memorable experience!

10/10 有夠讚

Umar

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 7 晚
General Manager 於 2024年4月8日回覆
Dear Umar, we were happy to have you in our hotel. Thanks for your rating.

8/10 不錯哦

Asimul

喜歡:整潔度、員工素質和住宿環境和硬體
The room shower I was in had a poor shower curtain and also was cold. That should be fixed.
於 2024 年 3 月住了 7 晚
General Manager 於 2024年4月8日回覆
Dear Asimul, thanks for your rating, we are already updating rooms, we expect on your next visit you can enjoy our new rooms!

2/10 很糟糕

Nestor

不喜歡:整潔度和員工素質
於 2024 年 4 月住了 2 晚
Gerente General 於 2024年4月8日回覆
Estimado Nestor, nos gustaria saber los motivos que causaron esta descalificación, en aras de tomar los correctivos del caso. Creemos en el trabajo y total disposicion de nuestro equipo, para ofrecer la mejor experiencia, de manera que le solicitamos comedidamente nos de detalles de su inconformidad para evaluarlos y hacer los ajustes a lugar.

10/10 有夠讚

Maria Carolina

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 5 晚
Gerente General 於 2024年4月8日回覆
Maria Carolina, gracias por su valiosa calificación y por preferirnos, nos complace saber por su evaluación, que todo estuvo perfecto.

10/10 有夠讚

JUAN

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel with easy access to old city, restaurants and many beach spots
於 2024 年 3 月住了 5 晚
General Manager 於 2024年4月8日回覆
We are glad reading your kind comments, thanks for choosing us,

10/10 有夠讚

Michael

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Easy access to beach and resort was very well run
於 2024 年 3 月住了 3 晚
General Manager 於 2024年4月8日回覆
Dear Michael, we were glad to have you in our hotel, thanks for posting your comments.

8/10 不錯哦

Bilmarie Broco,Salinas PR

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice environment
於 2024 年 3 月住了 4 晚
General Manager 於 2024年3月18日回覆
Dear Mr Broco, thanks for posting your kind comment. we were glad to have you with us.

8/10 不錯哦

Ricardo

喜歡:設施服務
Bathrooms in rooms are dark and outdated
於 2024 年 2 月住了 3 晚
General Manager 於 2024年3月3日回覆
Dear Ricardo we were pleased to have you in our hotel, thanks for choosing us. We are already doing renovation work to improve our facilities to exceed your expectations in your next visit.

10/10 有夠讚

Katharine

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Hotel was amazing — incredible food, service, amenities, and staff. Would highly recommend.
於 2024 年 2 月住了 5 晚
General Manager 於 2024年3月3日回覆
Dear Katherine, reading your kind comments, make us feel proud of our commited team. Thanks for sharing your great experience!

10/10 有夠讚

ronal andres

喜歡:整潔度、員工素質和住宿環境和硬體
The zoo
於 2024 年 2 月住了 4 晚
General Manager 於 2024年2月26日回覆
Dear Rhonal, thanks for your comment and rating, we were pleased having you at the hotel.

10/10 有夠讚

Paul

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚
General Manager 於 2024年2月19日回覆
Dear Paul thanks for choosing us, even more for rating us! We were pleased having you with us!

10/10 有夠讚

Dora

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel that delivered exceptional customer services.
於 2024 年 2 月住了 4 晚
General Manager 於 2024年2月19日回覆
Dora we are happy to find such kind comments, thanks for choosing us

4/10 不太好

Mike

團體旅遊
喜歡:員工素質
It took three tries to get the type of room I reserved. In my first room, I didn't have the ocean view that I had reserved. It also had a refrigerator that wasn't working. And when I opened the refrigerator, a roach ran out.
於 2024 年 2 月住了 4 晚
General Manager 於 2024年2月26日回覆
Dear Mike, we have no words to apologize for not meeting your expectations, we have taken into account your comments to improve our customer service and avoid repetition in the future. we would like to have a second chance to have you in our hotel to provide you a better experience.

8/10 不錯哦

Ranjun,Cerritos

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚
General Manager 於 2024年2月19日回覆
Dear sir, thanks for your rating even more for choosing us!.

10/10 有夠讚

Natalie

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
More group activities, open bar.
於 2024 年 1 月住了 7 晚
General Manager 於 2024年2月19日回覆
Dear Natalie thanks for your rating even more for your suggestions they help us to improve our services

10/10 有夠讚

JUAN

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Awesome
於 2024 年 1 月住了 6 晚
General Manager 於 2024年3月1日回覆
Dear Juan, we were glad having you in our hotel, thanks for choosing us!

10/10 有夠讚

LEANDRO T

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 3 晚
General Manager 於 2024年2月5日回覆
Dear Leandro, thanks for choosing us, even more for your rating. it is glad to know that everything was excellent during your stay.

8/10 不錯哦

Leanne

家庭旅遊
喜歡:整潔度和客房舒適度
不喜歡:員工素質
Not a radisson group hotel as advertised, nor 5*
This hotel is beautiful overall and gave a lovely resort feel. However, as an international tourist, I found so much inconsistency in the service and availability of staff. Firstly, nobody, and I mean nobody, speaks english and so we struggled to communicate with the limited spanish we had. It made us feel as though we were not the demographic that they wanted at the hotel as usually there are at least one or two bilingual employees hired to attract international tourists. Some staff at the pool area & breakfast were very cold towards us and I'm not sure the reason. There was such slow service regardless of business or time of day, inconsistencies on what was offered at breakfast depending on where you decided to sit, sometimes service in certain areas, sometimes not and not rhyme or reason to it. They say they are a Radisson group hotel on all of their branding, online, in the hotel itself, but then when you ask if they are they say no, that they are a choice group hotel. So there is no general standard or service expectation met and to be honest I'm surprised that this has met the standard of being called a 5 * hotel. Both for standard of the hotel physically, both mostly for standard of service and offerings. The 'private beach' is also not actually by the sea but rather a section of the sand cut off from the sea. The actual beach is not a nice place to go and was more of a stressful experience than relaxing with so many agressive vendors.
於 2024 年 1 月住了 7 晚
General Manager 於 2024年2月2日回覆
First of all, we appreciate your comments and based on these we offer excuses if we do not exceed your expectations, each suggestion is taken into account to take corrective measures and improve our customer service. In fact, a few years ago we were part of the Raddisson chain and it was acquired by the CHOICE hotel chain. We are currently in the process of implementing its quality standards.On the other hand, our staff has been known for being kind and warm with our clients, so it is surprising that you feel that they were cold to you, however we will be sharing your impressions with them for improvement if necessary. Thanks for your understanding.

10/10 有夠讚

Elias

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 3 晚
General Manager 於 2024年2月2日回覆
Elias thanks for choosing us to stay at Cartagena, even more for your rating, it means that you enjoyed our services and facilities to the fullest!

10/10 有夠讚

Pamela

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Every time I come to Cartagena I stay here, the hotel is clean, it has huge green areas, it has cute animal walking around, it’s such a stress free environment, the food is amazing and fresh, the crew is so nice and always smiling ready to help you! It’s a lot better than staying in a tall building hotel, I loved it
於 2024 年 1 月住了 4 晚
General Manager 於 2024年2月2日回覆
We are happy to know that we are the best place to stay every time you visit the city, thank you for choosing us again and for publishing your kind comments. Remember that you will always be very welcome at our property on your next visits.

8/10 不錯哦

Maria

家庭旅遊
喜歡:整潔度
Staff overall friendly, but some real slow. Do not upgrade to beach view. Not a full beach view. Garden / pool nicely kept… relaxing. Beach is public. If you don’t mind local vendors then you’ll be okay. If not stay at hotel pool or go to other beaches.
於 2024 年 1 月住了 8 晚
General Manager 於 2024年2月2日回覆
Dear Maria, Thank you for staying with us, regarding your comments it is important to mention that we are located in front of the beach, we have 3 buildings with 363 rooms, many of them with sea views and others with garden views, it all depends on your choice. On the other hand, we greatly appreciate your suggestions because they help us improve our customer service.

10/10 有夠讚

Teresa

喜歡:住宿環境和硬體
Excellent property. Very comfortable and friendly. The breakfast was wonderful
於 2024 年 1 月住了 3 晚
General Manager 於 2024年2月2日回覆
Dear Teresa, we are very satiefied reading such kind comments, thanks for choosing us even more for sharing your great experience!

10/10 有夠讚

Michele

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful garden views! Close to nice restaurants. Spacious rooms. Highly recommend.
於 2024 年 1 月住了 2 晚
General Manager 於 2024年1月24日回覆
Dear Michelles, It is absolutely satisfying to read such kind comments, thank you for posting them even more for choosing us, we are glad to have you here!

10/10 有夠讚

MARCELA

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
OPCIÓN IMPERDIBLE EN CARTAGENA
Viaje con familia, tomamos dos habitaciones, obtuvimos Up grade. EXCELENTE en todo. Aseo: 10, UBICACIÓN: 10; DESAYUNO: 10. Inmejorable ubicación, cerca a muchas opciones de comida, a la playa. Maravillosa piscina.
於 2024 年 1 月住了 3 晚
Gerente General 於 2024年1月22日回覆
Marcela, nos encanta saber que cumplimos con sus expectativas, gracias por compartir su excelente experiencia, ese es el mejor reconocimiento a nuestra labor diaria. Esperamos atenderle de nuevo!

6/10 一般般

ANDREAS,New York

於 2024 年 1 月住了 1 晚
Gerente Geral 於 2024年1月19日回覆
Obrigado pelos seus gentis comentários e sugestões, foi um prazer atendê-lo e esperamos que você se hospede novamente em nosso hotel!

10/10 有夠讚

Felipe

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Um dos melhores Resorts de Cartagena
Um dos melhores Resorts de Cartagena As piscinas são um show a par com varias unidades ( acho que umas 7) e varias aquecidas ( não super quente, mas suficiente para ficar dia todo). Boa oferta de staff mas nao achei muito cordiais Excelente wifi no hotel O café da manhã é do tipo continental com muitas opções e excelente. na praia a frente tem um beach club do hotel que facilita para quem quiser. ha estacionamento sem custo no hotel e boas opções de restaurantes e opções a pé. O quarto a suite premium é bem espaçosa, com uma ante sala com boa mesa para trabalhar ou mesmo alocar outros familiares. Bom banheiro e chuveiro. Nem ofertaram opção de late checkout
於 2024 年 1 月住了 1 晚
Gerente Geral 於 2024年1月19日回覆
Obrigado pelos seus gentis comentários e sugestões, foi um prazer atendê-lo e esperamos que você se hospede novamente em nosso hotel!

10/10 有夠讚

Fanny Cecilia

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent hotel, staff very kind and helpful, the hotel has a lot of green and a really nice pool and jacuzzis! I love to visit again!
於 2024 年 1 月住了 2 晚
General Manager 於 2024年1月18日回覆
Dear Gladys, we are very glad to know that we were an excellent hotel for your stay, thank you so much for your kind comments, we will be expecting your next visit, Remember that you always will be very welcome!

10/10 有夠讚

MARIA

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Un viaje que queremos repetir
Un sitio muy bonito para descansar y de vacaciones la estadía en familia fue muy buena la atención de las personas del hotel la limpieza y el servicio en general, la fauna y la flora dentro del hotel los hace llamativos nos gustó todo.
於 2024 年 1 月住了 4 晚
Gerente General 於 2024年1月17日回覆
Maria, gracias gracias por esas amables palabras de satisifaccion, nos encanta saber que todo excedio sus expectativas y que quiere volver, estaremos esperandola, siempre es y sera muy bienvenida!

10/10 有夠讚

MARCELA

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
EXCELENTE HOTEL
EXCELENTE OPCIÓN EN CARTAGENA. MUY ASEADO, DESAYUNO DELICIOSO, PERSONAL MUY ATENTO.
於 2024 年 1 月住了 1 晚
Gerente General 於 2024年1月17日回覆
Apreciada Marcela, leer sus amables comentarios nos hace sentir felices y satisfechos, pues este es el fruto de un buen trabajo con un equipo formidable! Gracias!

10/10 有夠讚

Danny,Saskatoon

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
A great family oriented hotel with tons of history and character, it is a 5 star hotel guaranteed! Clean, spacious, lots of green and animals walking around for people to appreciate. Will be back.
於 2024 年 1 月住了 2 晚
General Manager 於 2024年1月17日回覆
Dear Danny, thanks for choosing us even more for your kind comments, reading them make us feel satisfied and proud of our staff.

8/10 不錯哦

Nicolas

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 12 晚
Gerente General 於 2024年1月17日回覆
Nicolas, gracias por elegirnos y por dejarnos su valiosa calificacion. Fue un gusto atenderle.