I made a reservation, but I had to change the date. I was able to reach once the hotel, but I was never able to reach them again to finish the process of changing the date. So I had to book another hotel, and i was not refunded. The hotel seems nice, but my experience with client service and refund was very bad.
Stéphane
於 2025 年 6 月住了 1 晚
10/10 有夠讚
MARCO ANTONIO
2025 年 6 月 14 日
喜歡:整潔度、員工素質和住宿環境和硬體
Ninguno
MARCO ANTONIO
於 2025 年 5 月住了 1 晚
10/10 有夠讚
Daniel
2025 年 6 月 5 日
喜歡:整潔度、員工素質和住宿環境和硬體
Excelente. La ubicación es perfecta y el personal es sumamente amable.
Daniel
於 2025 年 5 月住了 4 晚
10/10 有夠讚
Aires
情侶出遊
2025 年 6 月 4 日
喜歡:整潔度、設施服務和住宿環境和硬體
O hotel é muito bem localizado, a uma quadra da Catedral de Santa Catalina de Alejandria. Seguro, aconchegante e com decoração simples e eficiente, roupa de cama e banho limpa e confortável. Destaque para a equipe de funcionários: Sra Marlis nos preparava pratos incríveis no café da manhã, muito carinhosa. O Johnny, também do café, sempre atencioso.
Aires
於 2025 年 5 月住了 4 晚
10/10 有夠讚
James
2025 年 5 月 22 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent property, great location and staff.
James
於 2025 年 5 月住了 4 晚
10/10 有夠讚
Rick
2025 年 4 月 12 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
A jewel
Just a jewel in the middle of the action in the old town . Fair price small sweet hotel. Amazing staff. Safe and easy to get around . I loved it.
Rick
於 2025 年 4 月住了 2 晚
10/10 有夠讚
Carol
2025 年 4 月 6 日
Carol
於 2025 年 3 月住了 2 晚
10/10 有夠讚
Manuel
團體旅遊
2025 年 3 月 22 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Outstanding service and comfort
The hotel has an excellent location and a premium service. The room was clean and the has a balcony where I can drink my cup of coffee with an awesome view of the tower church.
Manuel
於 2025 年 3 月住了 3 晚
2/10 很糟糕
Diem
情侶出遊
2025 年 3 月 17 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This is the most unclean and cheap looking room I’ve ever stayed in. Not worth $160 a night. The room, shower, sink is very poor quality and with grime and rust. Cheap chipping paint. The floors and room emanate every single sound from the outside so we couldn’t sleep. There is no balcony or view. They only show you the best rooms in their photos. The stairs don’t even have hand rails which is so dangerous when walking down (I’m 6 mo. pregnant). The WiFi constantly went out so i ended up using a lot of data on my phone without realizing it. The concierge have a poor attitude about working. Look at you crazy if you ask them a simple question (we speak fluent Colombian Spanish). Won’t refill the waters in the lobby (pitcher always empty) and never brought us the juice they promised during check-In. Even when I asked for it he pitched be filled so I could have a glass of water, they didn’t want to. Even in the daytime, they’re not at their desk to buzz us in at the door. My goodness, we’ve stayed at many beautiful hotels in Cartagena for much less and better hospitality. This place was such a scam. The only exception was the nice gentleman that served us our eggs in the morning who was the only hospitable person.
Diem
於 2025 年 3 月住了 3 晚
10/10 有夠讚
Jane
2025 年 3 月 12 日
Jane
於 2025 年 3 月住了 3 晚
10/10 有夠讚
Lindsey
家庭旅遊
2025 年 3 月 12 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Thank you for an amazing stay!
Lindsey
於 2025 年 2 月住了 5 晚
8/10 不錯哦
Julio
商務旅客
2025 年 3 月 5 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Bien
Julio
於 2025 年 3 月住了 1 晚
8/10 不錯哦
Rodrigo,Belo Horizonte
2025 年 3 月 3 日
喜歡:整潔度
不喜歡:員工素質
É um bom hotel, comparado com as outras velharias ao lado ele até se destaca por ter um elevador
Rodrigo
於 2025 年 3 月住了 2 晚
10/10 有夠讚
Osmar
團體旅遊
2025 年 3 月 1 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great place to stay
Great hotel staff was friendly, room was better then expected would stay again
Osmar
於 2025 年 2 月住了 2 晚
10/10 有夠讚
Jeorbis Rodriguez
2025 年 2 月 10 日
喜歡:整潔度、員工素質和住宿環境和硬體
Jeorbis Rodriguez
於 2025 年 1 月住了 2 晚
10/10 有夠讚
Carlos
情侶出遊
2025 年 2 月 7 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Hotel pequeño pero cómodo, servicio personalizado, muy bien localizado para disfrutar del centro histórico de Cartagena. Experiencia excelente.
Carlos
於 2025 年 1 月住了 4 晚
8/10 不錯哦
Carl
情侶出遊
2025 年 2 月 1 日
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
Staff is great,but the hotel needs alot of work,it a bit rundown and the room are very small,The AC i think it been there since they open lol,it was just ok. Breakfast was fine,very little to choose from,but they did make your eggs for you. The service staff was GREAT all of them,very nice
Carl
於 2025 年 1 月住了 4 晚
10/10 有夠讚
Erik Yovany
2025 年 1 月 25 日
Erik Yovany
於 2025 年 1 月住了 4 晚
8/10 不錯哦
Christopher
2025 年 1 月 23 日
喜歡:整潔度、員工素質和住宿環境和硬體
Christopher
於 2025 年 1 月住了 5 晚
10/10 有夠讚
Tyler
情侶出遊
2025 年 1 月 2 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Awesome staff, and centrally located. Rooms were clean enough besides a little mold from humidity. I would definitely stay again!
Tyler
於 2024 年 12 月住了 3 晚
4/10 不太好
Igor
2024 年 12 月 30 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Property is great for family vacations. If one is scheduling to go party - this is not the place you want to stay. Visitors are not ethically allowed.
Igor
於 2024 年 12 月住了 6 晚
10/10 有夠讚
Edgar
家庭旅遊
2024 年 12 月 17 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Perfect location.
Edgar
於 2024 年 12 月住了 2 晚
8/10 不錯哦
Michael
團體旅遊
2024 年 12 月 8 日
喜歡:整潔度、員工素質和客房舒適度
Ok but could be better
This could be a super boutique hotel & is in an excellent location but it's a little tired and is in need of some TLC.
The windows in the room were in a poor state, the bathroom window was missing it's handle so was always open, the bedroom window had a handle but was very difficult to close because the window frame was bent.. not a major problem in terms of safety given we were on the 5th floor but does mean the air-con never really works properly.
The electronic keys for the bedroom sometimes took many attempts to unlock the door & despite changing the keys 3 times things never really improved.
Breakfast was good, the pancakes were soft and fluffy and the arepa stuffed with egg was good too. It was just a little unusual that despite being told breakfast ran until 10, that we essentially found the breakfast area closed at 9:30... they were good enough to reopen and make some more of the delicious pancakes though!
Michael
於 2024 年 12 月住了 2 晚
10/10 有夠讚
william
2024 年 12 月 4 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great location and service
Great location and value.
william
於 2024 年 11 月住了 5 晚
6/10 一般般
真實旅客
家庭旅遊
2024 年 12 月 1 日
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體和客房舒適度
Great service but needs renovation
Service was great. However the condition of the hotel room was appalling: windows were impossible to close, TV was constantly frozen, and overall felt very run-down...