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Reviews of Southern Sun de Wagen

4 out of 5
Southern Sun de Wagen
Aan-de-Wagenweg, Stellenbosch, Western Cape

Reviews

9.6

Exceptional

Rating 10 - Excellent. 39 out of 45 reviews" "
Rating 8 - Good. 3 out of 45 reviews" "
Rating 6 - Okay. 2 out of 45 reviews" "
Rating 4 - Poor. 0 out of 45 reviews" "
Rating 2 - Terrible. 1 out of 45 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lynne, Woodinville

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional dining next door. Easy walk to town or river walk.
Stayed 4 nights in Feb 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great historic hotel
Great hotel in historic low key buildings, spacious rooms and good restaurant on site
Stayed 2 nights in Feb 2024
Response from Abel on 2024/2/19
Dear PhillipThank you so much for the feedback it is much appreciated. Please do come visit us again.Kind RegardsAbel PienaarHotel Manager

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, spacious room with lots of amenities and a comfy bed
Stayed 2 nights in Feb 2024
Response from Abel Pienaar on 2024/2/15
Thank you so much for the review. Please do come visit again.Kind Regards Abel PienaarHotel Manager

10/10 Excellent

Rhys, Spring

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Abel Pienaar on 2024/2/15
Thank you so much for the review. Please do come visit again.Kind Regards Abel PienaarHotel Manager

10/10 Excellent

Nirmal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Abel Pienaar on 2024/2/15
Thank you so much for the review. Please do come visit again.Kind Regards Abel PienaarHotel Manager

10/10 Excellent

Sango

Stayed 2 nights in Nov 2023

10/10 Excellent

John

Stayed 2 nights in Nov 2023

10/10 Excellent

Rachelle

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Lovely hotel with nice clean rooms. Walkable to dorp st with lots of dining options
Stayed 1 night in Nov 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very lovely Hotel
The room was lovely and big and had everything you needed. The bed was so comfortable and big. Breakfast was very nice and we sat outside in the sunshine. And everyone was super friendly.
Stayed 2 nights in Mar 2023

10/10 Excellent

Roxanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Familymoon
What an amazing experience... Friendly staff anytime of day or night.. felt completely safe and the food is incredible. My kids absolutely loved the experience we will definitely be back.
Stayed 1 night in Mar 2023

10/10 Excellent

Jacek

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Comfortable, tasteful room. Nice courtyard with a lounge area. Close to the riverside path and restaurants. Running, food. Stellenbosch is a beautiful town, close to great hikes. We had a wonderful stay.
Stayed 1 night in Feb 2023
Response from Abel on 2023/3/4
Dear JacekWe appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can.Kind Regards Abel PienaarHotel Manager

10/10 Excellent

Graham

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel
Brand new hotel with excellent service and cleanliness.
Stayed 1 night in Feb 2023

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stellenbosch location
This is a great location to stay with easy walk to Stellenbosch. The rooms are superb, beautifully furnished with a sumptuous bathroom. The breakfast is served in a beautiful restaurant by the river next door and the service and food were excellent.
Stayed 3 nights in Feb 2023
Response from Abel on 2023/3/4
Dear BrendanThanks so much for sharing your experience with us. We hope to see you again soon.Kind RegardsAbel PienaarHotel Manager

10/10 Excellent

Agnieszka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our second stay in Southern Sun de Wagen
We stayed in Southern Sun de Wagen in March 22 and came back to this property for a reason. Its excellent. Thank you to Mellissa for warm welcome. This time we stayed in Luxury room which was situated outside of the courtyard as all the courtyard rooms were booked at the time i was making the booking. I have to say go for the courtyard room if you planning to stay. Luxury room is same as the others but you pay extra €40-€50 per night for having small fireplace in the room and a bath as well as shower. The fireplace is useless if you travelling in the summer time. Bath not worth the price..The restaurant, breakfast and dinners are fabulous and in beautiful setting. A special THANK YOU to waiting staff. Every single person who served us was magnificent! The only observation is they must work some crazy hours. Same person who served us till 11PM and cleaning after was there for 7AM breakfast serving
Stayed 5 nights in Feb 2023
Response from Abel on 2023/3/4
Dear AgniezkaThanks you so much for the kind words and your continued support. We appreciate your positive feedback We do take pride in catering to our guests.Kind RegardsAbel PienaarHotel Manager

8/10 Good

Isphara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient access to centre of Stellenbosch. Pleasing environment. Three deficiencies in the room were identified to staff for attention.
Response from Abel Pienaar on 2023/1/16
Dear IsharaThank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Kind RegardsAbel PienaarHotel Manager

10/10 Excellent

Corinne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Abel Pienaar on 2022/12/28
Dear Corinne Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.Kind RegardsAbel PienaarHotel Manager

10/10 Excellent

Lina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Abel Pienaar on 2022/11/23
Dear LinaWe are so grateful for your review. Thanks for sharing your rating with us and the community.Kind RegardsAbel PienaarHotel Manager

6/10 Okay

Tyrone

Stayed 1 night in Nov 2022
Response from Abel Pienaar on 2022/11/23
Dear TyroneThank you so much for taking the time to leave us a review. We hope to see you back soon.Kind RegardsAbel PienaarHotel Manager

10/10 Excellent

Tyrone

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Stellies
Great small hotel in Stellenbosch, slightly out of main centre but in easy walking distance to everything. Very comfortable modern new rooms and great on-site restaurant.
Stayed 2 nights in Oct 2022
Response from Abel Pienaar on 2022/10/18
Dear TyroneThanks so much for sharing your experience with us. We hope to see you again soon.Kind RegardsAbel PienaarHotel Manager

10/10 Excellent

Terry

Traveled with group
Liked: Property conditions & facilities
Neat as a Pin
An Awesome hotel, beautifully appointed, in an amazing town! very comfortable and great service! tiny gripe, just a bit of road noise, but nothing like NYC or any other bigh city!!
Stayed 2 nights in Feb 2022
Response from Abel Pienaar on 2022/2/17
Dear Terry We are incredibly grateful that you took the time out to leave us such a fantastic review. We appreciate your continued support Kind Regards Abel Pienaar Hotel Manager

10/10 Excellent

T

Stayed 1 night in Feb 2022
Response from Abel Pienaar on 2022/2/17
Dear T Thank you so much for the kind rating. Please do come visit us again Kind Regards Abel Pienaar Hotel Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bad Luck? Even so, no effort to make things right.
Let me start with this, the room was immaculate. Charming, clean and with all the essentials. The breakfast was very nice with lovely staff as well!! The A/C went out on a 38 degree day (100 Fahrenheit). After a few calls, the nice man at the front desk arranged to fix it. Maintenance came to our room while we were away as planned, but to our surprise, didn’t actually fix the air conditioning so we were slept very hot uncomfortably, waking many times. There was also a dead rat stench in the bathroom wall that grew to be worse over the course of our two night stay (likely due to the heat). Though things happen, I communicated politely and discreetly with the staff and all seemed to fall on deaf ears. No offer to make things right which is substandard for such a highly rated hotel. I simply got a generic, oh, thank you for letting us know, we’ll make note of that. I would have expected some means of compensation or even a bottle of wine. But nothing. Strange. No help with getting our bags to our room upon arrival/checkin either which was rather strange.
Stayed 2 nights in Jan 2022
Response from Abel Pienaar on 2022/1/28
Dear Anonymous Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room. The heat really tested the aircon units on the day. My sincere apologies this is not the standard we set for ourself. Please make direct contact with me on your next stay i will personally see that you are well looked after. Kind Regards Abel Pienaar Hotel Manager

10/10 Excellent

Quinten

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location and staff, would recommend de Wagen
Stayed 1 night in Jan 2022
Response from Abel Pienaar on 2022/1/26
Dear Quinten We are so grateful for your review. Thanks for sharing your experience with us. Kind Regards Abel Pienaar Hotel Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay will definitely stay there again!
Stayed 1 night in Jan 2022
Response from Abel Pienaar on 2022/1/26
Dear Andri It was such a pleasure to meet you. Thank you so much for taking the time to leave us such a phenomenal review. We really appreciate your business and i am looking forward seeing you again. Kind Regards Abel Pienaar Hotel Manager

10/10 Excellent

Lise-Marié

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautifully put together and a lovely glimpse into the history of Stellenbosch. Amazing breakfast at De Volkskombuis, close to Dorp Street, great restaurants and coffeeshops.
Stayed 2 nights in Dec 2021
Response from Abel Pienaar on 2022/1/26
Dear Lise-Marie We are truly blessed being situated is such a phenomenal town Like Stellenbosch. Thanks so much for sharing your experience with us. We hope to see you again soon. Kind Regards Abel Pienaar Hotel Manager

10/10 Excellent

Pamela

Liked: Cleanliness, property conditions & facilities, room comfort
I loved this place. It’s new. Very cozy. The room was spotless. Crisp clean white sheets. Lovely bathroom and thick fluffy white towels and gowns. Would highly recommend!!
Stayed 1 night in Jan 2022
Response from Abel Pienaar on 2022/1/17
Dear Pamela Thank you so much we really appreciate you taking the time to share your experience with us. We look forward to seeing you again soon. Kind Regards Abel Pienaar Hotel Manger

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Nabila Cassim on 2021/12/22
Thank you for choosing our hotel as your destination of choice. I am pleased that you had an enjoyable stay and look forward to welcoming you back soon. Kind Regards Nabila Cassim General Manager

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay in the heart of wine country.
We spent a day touring vineyards and found a beautiful, comfortable stay at Southern Sun de Wagen. Staff was very helpful, and the room was clean, modern and very comfortable. Breakfast at the nearby restaurant was fantastic!
Stayed 1 night in Nov 2021
Response from Melissa on 2021/12/11
Good evening sir, Thank you so very much for taking the time to leave a review. We are happy to see that your stay was enjoyable and hope you will return in the near future. Best regards, SS De Wagen team

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Nabila Cassim on 2021/12/22
Thank you for choosing our hotel as your destination of choice. My team and I are pleased that you had an enjoyable stay. We look forward to welcoming you back soon. Kind Regards Nabila Cassim General Manager

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was good, it would be great if they offered room service from the restaurant
Stayed 2 nights in Nov 2021
Response from Nabila Cassim on 2021/12/3
Thank you for your custom and for your feedback. My team and I are pleased that you had an enjoyable stay. Your feedback pertaining to Room Service is well noted. My team and I look forward to welcoming you back and wish you well for the upcoming Festive Season. Kind Regards Nabila Casssim General Manager

10/10 Excellent

Jeff

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique property, only just recently opened! The staff were great and upgraded us to a larger room - loved the free-standing bathtub! Complimentary breakfast served at a stylish restaurant next door with open fireplaces! Highly recommend!
Stayed 2 nights in Nov 2021
Response from Melissa (Receptionist) on 2021/11/28
Good afternoon sir, Thank you so much for taking the time in leaving such a lovely review. We look forward to having you again & thank you for choosing Southern Sun De Wagen as your destination of choice. Kindest regards, Melissa

10/10 Excellent

Simoné

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful getaway!
The friendly and professional staff, an absolutely stunning room and the restaurant with its captivating atmosphere, definitely made this one of my most memorable stays. Would highly recommend this to anyone looking for a quick getaway or a break from day-to-day life!
Stayed 1 night in Nov 2021
Response from Nabila Cassim on 2021/11/8
Thank you for choosing Southern Sun de Wagen as your hotel of choice. My team and I are most pleased to know that you had an enjoyable stay and that we could add to your comfort. We look forward to welcoming you back to our hotel soon. Kind Regards Nabila Cassim General Manager

10/10 Excellent

Joao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. The staff and the accommodation was of a high standard. We will go back there when in the area.
Stayed 3 nights in Oct 2021
Response from Nabila Cassim on 2021/11/3
Dear Sir / Madam, Thank you for staying with us and for your feedback. My team and I are delighted that we could add to your comfort. We look forward to welcoming you back soon. Kind Regards Nabila Cassim General Manager

10/10 Excellent

Marlyn Lloyd

Stayed 1 night in Oct 2021
Response from Nabila Cassim on 2021/10/18
Thank you for your custom and for your fantastic score. My team and I appreciate the score. We look forward to welcoming you back to our hotel soon. Kind Regards Nabila Cassim General Manager

10/10 Excellent

Ramona

Liked: Cleanliness, staff & service, property conditions & facilities
Alles super
Stayed 3 nights in May 2024

10/10 Excellent

Matthias

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Abel on 2023/9/29
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.Kind RegardsAbel Pienaar

2/10 Terrible

Monica

Stayed 1 night in May 2023

10/10 Excellent

Fredrik

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place
A fantastic place! Quite, small and cosy. Well situated just a couple of minutes away walking to city. Our son was in a wheelchair without any problems.
Stayed 2 nights in Dec 2022
Response from Abel Pienaar on 2023/1/3
Dear FredrikThank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel.Kind RegardsAbel PienaarHotel Manager

10/10 Excellent

Korbinian

Stayed 2 nights in Dec 2022
Response from Abel Pienaar on 2022/12/28
Dear KorbinianThank you so much for taking the time to leave an excellent rating. We really appreciate your business.Kind RegardsAbel PienaarHotel Manager

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2022
Response from Abel Pienaar on 2022/3/14
Thanks so much Hans Please do come visit again Kind Regards Abel Pienaar Hotel Manager

10/10 Excellent

Nadine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war eine rundum perfekte Unterkunft. Der Checkin war sehr freundlich und unkompliziert. Die Zimmer sind sehr geräumig, modern und sauber. Das Bett war sehr bequem. Das inbegriffene Frühstück ist war außergewöhnlich gut und das Personal extrem freundlich.
Stayed 2 nights in Nov 2021
Response from Nabila Cassim on 2021/12/22
Thank you for your custom and for the feedback. My team and I are pleased that you had an enjoyable stay and that we could add to your comfort. We wish you well for the Festive Season and hope to welcome you back to our hotel soon. Kind Regards Nabila Cassim General Manager

10/10 Excellent

Gernot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uneingeschränkt empfehlenswert
Neue Anlage, komfortable Zimmer, sehr gutes Frühstück, hervorragender Service, angeschlossenes Restaurant Volkskombuis ist ebenfalls empfehlenswert. Wir haben unseren Aufenthalt spontan verlängert. Das Preis/Leistungsverhältnis stimmt!
Stayed 4 nights in Oct 2021
Response from Nabila Cassim on 2021/11/4
Thank you so much for staying at Southern Sun de Wagen and for your delightful feedback. I am pleased to know that you had an enjoyable stay and that we could add to your comfort. The team and I look forward to welcoming you back to our hotel soon. Kind Regards Nabila Cassim General Manager