Exterior

Reviews of Courtyard by Marriott Pensacola West

3 out of 5
Courtyard by Marriott Pensacola West
3200 West Nine Mile Road, Cantonment, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 232 out of 373 reviews" "
Rating 8 - Good. 87 out of 373 reviews" "
Rating 6 - Okay. 25 out of 373 reviews" "
Rating 4 - Poor. 13 out of 373 reviews" "
Rating 2 - Terrible. 16 out of 373 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas E

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 5 nights in May 2024
Response from Josh GM on 2024/5/14
Hello Thomas,On behalf of the Courtyard by Marriott Pensacola West Team, thank you for the five-star rating and your compliments. We are very serious about providing clean, comfortable rooms, outstanding amenities, and friendly service. Please do not hesitate to contact us with any feedback or suggestions. Thanks again for being our guest and we look forward to seeing you again soon. With kind regards, Josh Leibowitz - General Manager

10/10 Excellent

Lenny, Odessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was centrally located to the areas we were viewing .
Stayed 1 night in May 2024
Response from Josh GM on 2024/5/10
Thanks, Lenny! The Courtyard by Marriott Pensacola West Team is grateful for such a high rating for your positive experience as our guest. It is great to see you enjoyed our ideal location. We take pride in providing our valued guests with clean, comfortable rooms, friendly service, and outstanding amenities. Please feel welcome to contact me directly anytime with additional feedback or suggestions. We look forward to welcoming you back soon! Kindest regards, Josh Leibowitz - General Manager

10/10 Excellent

Jatashia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Josh GM on 2024/5/6
Hi Jatashia,Thank you for taking the time to reflect positively on your recent stay at The Courtyard by Marriott in Pensacola, Florida. The staff will be thrilled to see your high rating. We strive for perfection and welcome any additional feedback or suggestions for areas of improvement anytime. Please let us know if we can assist you in the future and we thank you again for choosing our hotel. Sincerely, Josh Leibowitz - General Manager

8/10 Good

Taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really nice but for the price per night the showers should be really clean. I had to buy my own cleaning products and clean the tub it was fithy with long blonde hair all over the bathroom. Disgusting!!!
Stayed 2 nights in Apr 2024

8/10 Good

Thea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The refrigerator was too small and the shower needed handholds. The shower had a 3/4 glass panel the rest was open. Water got on the floor. Otherwise it was good.
Stayed 2 nights in Apr 2024
Response from Josh GM on 2024/4/26
Thank you for choosing to stay with us and for sharing your thoughts.Ensuring our guests' comfort and satisfaction is our top priority, and it looks like you had an overall favorable experience. If you have any further comments or suggestions, please feel free to contact me directly. We truly appreciate your patronage and wish you the best.Regards,Josh Leibowitz - General Manager

6/10 Okay

Jennifer

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Josh GM on 2024/4/22
Dear Jennifer,Thank you for choosing to stay with us and for sharing your rating.Ensuring our guests' comfort and satisfaction is our top priority, and we would love to hear your feedback on our accommodations and service. All reviews are invaluable to us, and if you have any concerns or suggestions, please feel free to contact me directly. We truly appreciate your patronage and hope to have the pleasure of welcoming you back in the future.Warm regards,Josh Leibowitz - General Manager

10/10 Excellent

David Henry

Response from Josh GM on 2024/5/7
Thank you, David. Our team is delighted to see you enjoyed your stay and we appreciate your fantastic recognition with your a five-star rating. We look forward to welcoming you back to The Courtyard by Marriott Pensacola West shortly. Please feel welcome to contact me anytime with additional feedback or suggestions to better serve you the next time. Kindest regards and thanks again for being our guest. Josh Leibowitz - General Manager

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice time - would stay here again.
Stayed 1 night in Apr 2024
Response from Josh GM on 2024/4/9
Hi Debbie,Thank you for taking the time to reflect positively on your recent stay at The Courtyard by Marriott in Pensacola, Florida. The staff will be thrilled to see your high rating and compliments. We strive for perfection and welcome any additional feedback or suggestions for areas of improvement anytime. Please let us know if we can assist you in the future and we thank you again for choosing our hotel. Sincerely, Josh Leibowitz - General Manager

8/10 Good

Samantha

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The room was quite nice; however the shower had a good buildup of mold around the bottom. Would've expected better from such a new hotel.
Stayed 3 nights in Mar 2024
Response from Josh GM on 2024/4/9
Thank you for bringing this to our attention, Samantha. We will certainly look into your concern and resolve as quickly as possible. We appreciate you being our guest and welcome any additional feedback or suggestions at anytime. Thanks again and we do hope you will consider us again in the future. Sincerely, Josh Leibowitz - General Manager

10/10 Excellent

Gloria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff
Stayed 1 night in Mar 2024
Response from Josh - GM on 2024/3/25
On behalf of the Courtyard by Marriott Pensacola West Team, thank you Gloria for the five-star rating and your compliments. We are very serious about providing clean, comfortable rooms, outstanding amenities, and friendly service. Please do not hesitate to contact us with any feedback or suggestions. Thanks again for being our guest and we look forward to seeing you again soon. With kind regards, Josh Leibowitz - General Manager

10/10 Excellent

Vu

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Josh GM on 2024/3/19
Good morning, Vu,Thank you for taking the time to reflect positively on your recent stay at The Courtyard by Marriott in Pensacola West, Florida. The staff will be thrilled to see your high rating. We strive for perfection and welcome any additional feedback or suggestions for areas of improvement anytime. Please let us know if we can assist you in the future and we thank you again for choosing our hotel. Sincerely, Josh Leibowitz - General Manager

10/10 Excellent

Crystalina

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again
Stayed 1 night in Mar 2024
Response from Josh GM on 2024/3/11
Hello Crystalina,Thank you kindly for taking the time to leave a five-star rating and your feedback for The Courtyard by Marriott in Pensacola, Florida! Our team takes tremendous pride in ensuring our guests enjoy their comfortable rooms, our outstanding amenities, and a fantastic location. Please do not hesitate to let us know if you have any suggestions or additional feedback at any time. We thank you again and look forward to welcoming you back soon.Kind wishes, Josh Leibowitz - General Manager

10/10 Excellent

Karen

Traveled with family
Liked: Amenities
All went smoothly. I did have to ask for a few more towels, but it was no problem, as I often have to do in almost every hotel where I stay!
Stayed 1 night in Mar 2024
Response from Josh GM on 2024/3/8
Hello Karen, Thank you for taking the time to leave such a glowing review of your stay at The Courtyard by Marriott Pensacola West. Our team strives to provide our guests with nothing short of a perfect experience, from comfortable accommodations to top-notch amenities and friendly service. Your recognition means a lot to us. If you have any suggestions on how we can further enhance your future visits, please don't hesitate to reach out to any member of our team. We look forward to welcoming you back soon. Warm regards, Josh Leibowitz - General Manager

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from Josh GM on 2024/3/5
We are so happy to see you enjoyed your experience at The Courtyard by Marriott in Pensacola, Florida! Thank you, Joseph, for taking the time to reflect positively with a five-star rating. The staff will be thrilled. Please do not hesitate to contact us with any additional feedback or suggestions you wish to provide. Thanks again for being our guest and we hope to see you again soon. Best regards, Josh Leibowitz - General Manager

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Roomy. Plenty of power for devices and space for luggage. Most walk in showers get water all over the floor and your is no exception. The shower curtain is set at tub level but drainage could be poor as well.
Stayed 4 nights in Feb 2024
Response from Josh GM on 2024/3/2
Hello Elizabeth,Thank you for taking the time to leave feedback and a great rating for your recent stay at Courtyard by Marriott Pensacola West. Our team is passionate about providing comfortable rooms for our guests with great service and fantastic amenities. I appreciate you bringing your thoughts to my attention and will look into this immediately. Please let us know if you have any additional suggestions or feedback to best serve you in the future. Kind regards and thanks again for being our guest. Josh Leibowitz- General Manager

8/10 Good

Yabriyah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleased with the available amenities and cleanliness of the hotel. Staff was friendly and accommodating. The only con I have is there was a birthday party in the conference room going on with loud music until last midnight which made it very hard to sleep. Thought hotels would have restricted hues for these type of events. Overall, very nice stay.
Stayed 1 night in Feb 2024
Response from Josh GM on 2024/2/25
Dear Yabriyah,On behalf of the Courtyard by Marriott Pensacola West Team, thank you for the great rating and your compliments. We are passionate about providing clean, comfortable rooms, outstanding amenities, and friendly service. We sincerely apologize for any inconvenience caused by noise disturbances during your stay. Rest assured, we will thoroughly investigate this matter and seek ways to enhance our noise management measures.Please do not hesitate to contact us with any additional feedback or suggestions. Thanks again for being our guest and we hope to see you again soon.With kind regards,Josh Leibowitz - General Manager

8/10 Good

Marsha

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 3 nights Feb 8-11. Staff was friendly, bed was very comfortable. Most Dining places was within a 10-minute drive. The rooms were spacious and well laid out.
Stayed 3 nights in Feb 2024
Response from Josh GM on 2024/2/12
Hello Marsha, Thank you for the wonderful compliments and a high rating as our valued guest at the Courtyard by Marriott in Pensacola, Florida! Our team is thrilled to see you enjoyed your stay and we appreciate your fantastic recognition. We are looking forward to welcoming you back soon. Please feel free to let us know if you would like to share any additional feedback about your visit. Best wishes, Josh Leibowitz - General Manager

2/10 Terrible

Carmen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please do a better job cleaning
There was sooo much hair on the floor sticking to our feet and even false lashes. I tried to ask for a vacuum, and the one they gave me didn’t work. They gave me a charger which didn’t even stay connected to the vacuum. Explains a lot. I expect better from Marriott property. The bathroom also needs some bleach.
Stayed 1 night in Feb 2024
Response from Josh GM on 2024/2/11
Hello Carmen, We are sincerely sorry for not fulfilling your expectations as our valued guest and I apologize for any unfavorable conditions in the room. I appreciate you bringing this to my attention and we will look into this as quickly as possible. Thank you for being our guest and I wish you the best. Regards, Joshua Leibowitz - General Manager

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hoitel
This hotel was clean, beautiful and comfortable. We would happily stay there again.
Stayed 1 night in Feb 2024
Response from Josh GM on 2024/2/11
On behalf of the Courtyard by Marriott Pensacola West Team, thank you so much Jane for the 10 out of 10 rating and your compliments. We are passionate about providing clean, comfortable rooms, outstanding amenities, and friendly service. Please do not hesitate to contact us with any feedback or suggestions. Thanks again for being our guest and we look forward to seeing you again soon.With kind regards,Josh Leibowitz - General Manager

10/10 Excellent

Darlene, Port Charlotte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish they Had a free breakfast or even free coffee
Stayed 2 nights in Jan 2024
Response from Josh GM on 2024/2/5
Hello Darlene,Thank you for the five-star rating and feedback as our valued guest at Courtyard by Marriott in Pensacola, Florida! We do offer delicious food and coffee service for a charge and sorry to see you were not completely happy with our service. Our team hopes you enjoyed your clean, comfortable room and our many amenities. Please let us know if you would like to share any additional feedback about your visit. Best wishes, Josh Leibowitz- General Manager

10/10 Excellent

Scott

loved the location. will book again next year
Stayed 3 nights in Jan 2024
Response from Josh GM on 2024/1/19
Thanks Scott!The Courtyard by Marriott Pensacola West Team is grateful for such a high rating and your wonderful compliments. We take pride in providing our valued guests with clean, comfortable rooms, friendly service, and outstanding amenities. Please feel welcome to contact me directly anytime with additional feedback or suggestions. We look forward to welcoming you back soon! Kindest regards, Josh Leibowitz - General Manager

6/10 Okay

Gary

Stayed 1 night in Jan 2024
Response from Josh GM on 2024/1/13
Dear Gary,We appreciate all reviews and feedback to best serve our valued guests at The Courtyard by Marriott Pensacola West. Our team is passionate about providing a home away from home with comfortable rooms and outstanding amenities. I welcome a direct conversation with you anytime to discuss suggestions to better serve you and our future guests.Regards,Josh Leibowitz - General Manager

10/10 Excellent

Quang

Stayed 2 nights in Jan 2024
Response from Josh GM on 2024/1/11
Thank you kindly, Quang, for the amazing feedback and 10 out of 10-star rating as our valued guest at The Courtyard by Marriott in Pensacola, Florida! Our team is thrilled to see you enjoyed your stay and we appreciate your fantastic recognition. We look forward to welcoming you back in the near future. Best wishes and thanks again. Josh Leibowitz - General Manager

4/10 Poor

Johnshay

Liked: Cleanliness, staff & service, property conditions & facilities
I purchased the room including breakfast for a extra fee only just to get there and the breakfast bar was closed
Stayed 1 night in Jan 2024
Response from Josh GM on 2024/1/11
Dear Johnshay,We are sorry to see you were not able to enjoy our breakfast service during your recent stay. I welcome a direct conversation with you to learn more. Our team does hope you enjoyed our clean, comfortable rooms with fantastic amenities in its ideal Pensacola location. We value you as our guest and welcome additional feedback anytime. Respectfully, Josh Leibowitz - General Manager

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great stay
Stayed 1 night in Dec 2023
Response from Josh GM on 2024/1/6
Dear Tiffany,We are thrilled you enjoyed your stay at The Courtyard by Marriott Pensacola West.Our staff is dedicated to providing clean, comfortable rooms with fantastic amenities in an ideal location. Please do not hesitate to let us know if you would like to provide any additional feedback anytime. Thanks again for choosing our hotel and we hope to see you again soon. Happy New Year!Josh Leibowitz - General Manager

10/10 Excellent

Jewel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful!!!!!
Stayed 3 nights in Dec 2023
Response from Josh GM on 2023/12/30
Hello Jewel,The Courtyard by Marriott Pensacola West Team is grateful for your wonderful feedback. We appreciate being recognized for providing comfort and convenience for all our guests. Our staff is happy to see you enjoyed your stay. Thanks again for taking the time to leave your thoughts and please let us know if you need anything.Regards,Josh Leibowitz - General Manager

10/10 Excellent

Jinlu

Stayed 1 night in Dec 2023
Response from Josh GM on 2023/12/30
Good morning, Jinlu,Thanks so much for the positive five-star rating! We are happy you enjoyed your stay and grateful you chose The Courtyard by Marriott Pensacola West.Please let me know if you want to share any additional feedback anytime. Thanks again and we look forward to seeing you again soon. Kind regards, Josh Leibowitz - General Manager

10/10 Excellent

Bonifacio, Tampa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Josh GM on 2023/12/25
Hello Bonifacio,Thank you for taking the time to reflect positively on your recent stay at The Courtyard by Marriott in Pensacola West, Florida. The staff will be thrilled to see your high rating. We strive for complete guest satisfaction and welcome any additional feedback or suggestions for areas of improvement anytime. Please let us know if we can assist you in the future and we thank you again for choosing our hotel. Sincerely, Josh Leibowitz - General Manager

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Josh GM on 2023/12/20
Thank you kindly, Rosa, for the five-star rating for The Courtyard by Marriott in Pensacola, Florida. We appreciate you as our guest and always welcome feedback and suggestions to best serve you. Have a fantastic holiday season and we all look forward to welcoming you back soon. Kindest regards, Josh Leibowitz - General Manager

10/10 Excellent

Donald

Stayed 1 night in Dec 2023
Response from Josh GM on 2023/12/17
Dear Donald,We are thrilled to see you enjoyed your stay at The Courtyard by Marriott Pensacola West. Our staff is passionate about providing clean, comfortable rooms with fantastic amenities in an ideal location. Please do not hesitate to let us know if you would like to provide any additional feedback anytime. Thanks again for choosing Courtyard by Marriott and we hope to see you again soon. Happy holidays!Josh Leibowitz- General Manager

6/10 Okay

Clifford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Starbucks coffee was terrible. The one cup of coffee in the room was even worse. Dont need decaf when traveling, need good coffee!
Stayed 2 nights in Dec 2023
Response from Josh GM on 2023/12/8
Hello Clifford, We are sorry you did not enjoy your coffee and hope you were able to have an otherwise good experience in our hotel. Our team will certainly discuss this matter and look for areas of improvement. We appreciate you taking the time to leave your feedback.Please feel free to contact me anytime with additional thoughts or suggestions. Thanks for being our guest and we hope to see you again the next time you visit Pensacola.Best regards,Josh Leibowitz - General Manager

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds. Close to great dining.
Stayed 1 night in Dec 2023
Response from Josh GM on 2023/12/7
Hi James,Thank you for taking the time to reflect positively on your recent stay at The Courtyard by Marriott in Pensacola, Florida. The staff will be thrilled to see your high rating. We strive for perfection and welcome any additional feedback or suggestions for areas of improvement anytime. Please let us know if we can assist you in the future and we thank you again for choosing our hotel. Sincerely, Josh Leibowitz - General Manager

10/10 Excellent

Cristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Josh GM on 2023/12/6
Hello Cristin,We appreciate your 10 out of 10 rating for your recent stay at The Courtyard by Marriott Pensacola West. Our team thanks you for being our guest and is happy to know we exceeded your expectations. We value your opinion to best serve all our guests and welcome any feedback or suggestions you want to share. Thanks again. Josh Leibowitz - General Manager

8/10 Good

Teresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Dec 2023
Response from Josh GM on 2023/12/10
Hello Teresa,Thank you for taking the time to reflect positively on your recent stay at The Courtyard by Marriott in Pensacola West, Florida. The staff will be thrilled to see your high rating. We strive for perfection and welcome any additional feedback or suggestions for areas of improvement anytime. Please let us know if we can assist you in the future and we thank you again for choosing our hotel. Sincerely, Josh Leibowitz - General Manager

6/10 Okay

Laura

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Josh GM on 2023/11/28
Dear Laura,Thank you for taking the time to leave a rating for your experience as our guest at The Courtyard by Marriott in Pensacola. We appreciate all feedback, suggestions, and concerns so that we may best serve our valued guests. I welcome a direct conversation with you anytime if you would like to add any additional feedback.Thanks for being our guest. Josh Leibowitz - General Manager

10/10 Excellent

Travis Ozar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bistro diner was great! The room was immaculate! I can't wait to come back!
Stayed 3 nights in Nov 2023
Response from Josh GM on 2023/11/28
Hello Travis,The Courtyard by Marriott Pensacola West Team is grateful for your wonderful feedback. We appreciate being recognized for providing comfort for all our guests. Our staff is happy to see you enjoyed your stay. Thanks again for taking the time to leave your thoughts and please let us know if you need anything in the future.Regards,Josh Leibowitz - General Manager

10/10 Excellent

Wayne

Staff very friendly and helpful
Stayed 1 night in Nov 2023
Response from Josh GM on 2023/11/24
Thank you so much Wayne for the compliments! We are thrilled to see you enjoyed your room and had a wonderful visit as our guest at The Courtyard by Marriott in Pensacola, Florida. Our team strives for perfection, and it is always gratifying to receive praise. Please feel free to contact us anytime with additional feedback or suggestions. Thanks again for being our guest and we look forward to welcoming you back soon. Sincerely, Josh Leibowitz - General Manager

10/10 Excellent

John

Stayed 1 night in Nov 2023
Response from Josh GM on 2023/12/5
Thanks for this positive feedback, John. We will certainly pass this along to the Courtyard by Marriott Pensacola West Team and we appreciate you taking the time to leave such a high rating. Please feel free to contact me anytime with additional thoughts or suggestions. Thanks for being our guest and we look forward to seeing you again the next time you visit Pensacola.Best regards,Josh Leibowitz - General Manager

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our go to hotel for visiting with my son. A very nice place to stay and close to his new house.
Stayed 1 night in Nov 2023
Response from Josh GM on 2023/11/14
Hello Tiffany, The Courtyard by Marriott Team is grateful for your wonderful feedback. We appreciate being recognized for providing comfort for all our guests. Our staff looks forward to welcoming you back soon to the Pensacola area. Thanks again for taking the time to leave your thoughts and please let us know if you need anything. Regards, Josh Liebowitz - General Manager

10/10 Excellent

Carlentina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly. Rooms always clean.
Stayed 1 night in Nov 2023
Response from Josh GM on 2023/11/12
Dear Carlentina, We appreciate the five-star rating and compliments, and thank you for being our guest at The Courtyard by Marriott in Pensacola, Florida. Our staff will be thrilled to know that you enjoyed your stay and we hope you were able to take advantage of our many amazing amenities. Please let us know if you have any additional feedback or suggestions that you would like to share anytime. Kind regards, Josh Liebowitz - General Manager

10/10 Excellent

Marisa

Stayed 1 night in Nov 2023
Response from Josh GM on 2023/12/5
Hello Marisa, Thanks so much for taking the time to leave a five-star rating for your recent stay at The Courtyard by Marriott Pensacola West. Our staff appreciates being recognized for providing friendly service, comfortable rooms, and fantastic amenities. We look forward to seeing you again the next time you are in the Pensacola area. Thanks again, Josh Leibowitz -General Manager

10/10 Excellent

richard

Traveled with family
Convenient to areas traveling and dining. Could offer some free coffee and breakfast.
Stayed 3 nights in Nov 2023
Response from Josh GM on 2023/11/9
Thank you for the five-star rating and the feedback, Richard! We are happy you enjoyed your recent stay at The Courtyard by Marriott in Pensacola, Florida! Our staff loves seeing happy guests enjoying our comfortable rooms, fantastic amenities, and ideal hotel location! Please let us know if you would like to share additional feedback anytime. Thanks again and we look forward to seeing you again soon! Josh Liebowitz - General Manager

10/10 Excellent

Mohammed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience
Stayed 1 night in Nov 2023
Response from Josh GM on 2023/11/6
Hello Mohammed,Thank you for the amazing five-star rating and compliments as our valued guest at Courtyard by Marriott in Pensacola, Florida! Our team is thrilled to see you enjoyed your stay and we appreciate your fantastic recognition. We are looking forward to welcoming you back soon. Please feel free to let us know if you would like to share any additional feedback about your visit.Best wishes, Josh Liebowitz- General Manager

10/10 Excellent

Richard

Stayed 1 night in Nov 2023
Response from Josh GM on 2023/11/28
On behalf of the The Courtyard by Marriott Pensacola West team, thank you, Richard, for your wonderful five-star rating. Please let us know if you have any additional feedback or suggestions to ensure your continued happiness as our guest. We look forward to seeing you back soon. Have a great holiday season and thanks again.Sincerely, Josh Leibowitz - General Manager

10/10 Excellent

Clarence, Pinellas Park

Liked: Cleanliness, staff & service, property conditions & facilities
It’s clean! People are friendly!
Stayed 1 night in Oct 2023
Response from Josh GM on 2023/10/30
Hello Clarence,Thank you for the amazing compliments and a five-star rating as our valued guest at the Courtyard by Marriott in Pensacola, Florida! Our team is thrilled to see you enjoyed your stay and we appreciate your fantastic recognition. We are looking forward to welcoming you back soon. Please feel free to let us know if you would like to share any additional feedback about your visit. Best wishes, Josh Liebowitz - General Manager

10/10 Excellent

Jaehyun

Stayed 1 night in Oct 2023
Response from Josh GM on 2023/11/15
Hello Jaehyun, We are so happy to see you enjoyed your stay at The Courtyard by Marriott located in Pensacola, Florida. Our team strives for perfection, and it is always gratifying to receive a five-star rating from our guests. Please don't hesitate to contact me anytime with any additional feedback or suggestions. Thanks again for being our guest and we hope to see you again soon. Sincerely, Josh Liebowitz - General Manager

2/10 Terrible

THOMASINA

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you can find another hotel for your stay please take that option. The night front desk receptionist was unprofessional, and lie to me and my family in regards to getting access to our room. The linens were dirty, they were also always understaffed.
Stayed 2 nights in Oct 2023
Response from Josh GM on 2023/10/23
Hello Thomasina,Our staff is passionate about providing all our guests with comfortable rooms, friendly service, and fantastic amenities. We are so sorry to see that your experience did not exceed your expectations and that you had an unfavorable interaction with a team member. We wish you the best. Regards,Josh Liebowitz - General Manager

10/10 Excellent

Cathy, Elizabeth City

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and staff. Very clean.
Stayed 2 nights in Oct 2023
Response from Josh GM on 2023/10/23
Thank you, Cathy, for your wonderful compliments and five-star rating! The staff at The Courtyard by Marriott Pensacola West is passionate about providing great service and fantastic amenities. We all appreciate your recognition and are grateful that you chose to stay at our hotel when traveling to Pensacola. Have a lovely rest of your fall season and we will see you soon.Best regards,Josh Liebowitz - General Manager

8/10 Good

Douglas

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Josh GM on 2023/10/22
Dear Douglas,Thank you for leaving such a high rating for your recent stay as our guest at the Courtyard by Marriott in Pensacola, Florida! We always love to see happy guests and appreciate you taking the time to recognize our efforts to provide clean, comfortable rooms with wonderful amenities and convenient check-in. Please do not hesitate to let us know if you would like to share any feedback anytime. We look forward to seeing you again soon! Kindest regards, Josh Liebowitz- General Manager

8/10 Good

F

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was not that helpful
One of the staff sitting at the reception was not that helpful while asking for breakfast.
Stayed 1 night in Oct 2023
Response from Josh GM on 2023/10/20
Thank you for taking the time to leave your thoughts. We apologize for any unfavorable interaction with a team member. I will certainly discuss this feedback and we will look for areas of improvement. Please feel free to contact me directly with any additional concerns. We want all our guests to enjoy their clean, comfortable rooms, and outstanding amenities offered at The Courtyard by Marriott in Pensacola. Best regards,Josh Liebowitz - General Manager