"We stayed at the family tree top tent for 5 nights and it was an amazing experience. Nekajui's location is absolutely prime, and the wildlife outside our tent and around the property was unreal! They assign a Mantu to help you schedule reservations and ours was very helpful. The service for a Ritz Carlton Reserve however, could be a bit better at times. Sometimes service can be a bit slow, especially by the main pool. We also had a pretty good sized plunge pool but it was only cleaned when we requested it. There are tons of insects around (since its in the forest) so a daily quick cleaning would have been appreciated. However, they are a new property so they still have growing pains and I believe this will be the crown jewel of the Papagayo Peninsula soon. There are some good food options and great adventures you can book right on site, and a complimentary shuttle is there to take you to nearby resorts in the Peninsula and Papagayo Park, which can't be missed if you have kids! All in all, we are so glad we chose Nekajui for our first time visiting Costa Rica and we will return."