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Reviews of Best Western Canton Inn

2.5 out of 5
Best Western Canton Inn
2251 N Trade Days Boulevard, Canton, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 390 out of 696 reviews" "
Rating 8 - Good. 213 out of 696 reviews" "
Rating 6 - Okay. 51 out of 696 reviews" "
Rating 4 - Poor. 28 out of 696 reviews" "
Rating 2 - Terrible. 14 out of 696 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Miranda

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was great, it was extremely close to canton trade days so very convenient, however for the price I paid for the rooms I expected them to be a bit nicer. If you want to be close to trade days though it’s a good option.
Stayed 1 night in May 2024
Response from Best Western Canton Inn on 2024/5/10
Thank you for your review. We are in the process of renovating our rooms. We should be done by July. We do hope you will choose to stay with us on your next trip to Trade Days.

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. The property was clean and well maintained! Truly enjoyed my stay. The breakfast included in the price was outstanding!
Stayed 1 night in May 2024

10/10 Excellent

Jennifer

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel close to Canton! Staff was wonderful! Thank you for a great stay!
Stayed 3 nights in Apr 2024
Response from Front Desk on 2024/5/4
Thank you for completing the review regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Susan

Stayed 1 night in Apr 2024
Response from Best Western Canton Inn on 2024/5/2
We do apologize that we did not meet your expectations.

10/10 Excellent

Jodi

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was really impressed by the staff they were so friendly and welcoming.
Stayed 1 night in Apr 2024
Response from fd on 2024/4/7
Thank you for taking our survey! we appreciate your kind words :)

10/10 Excellent

norman

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful, liked the hot breakfast and the lady that worked the dining room and all this at a good price
Stayed 1 night in Mar 2024
Response from fd on 2024/4/7
Thank you for taking the time to take our survey! We appreciate your kind words :)

10/10 Excellent

David

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Best Western Canton Inn on 2024/3/27
Thank you for your 5 star review. We look forward to your next stay with us.

10/10 Excellent

Kenneth

Stayed 1 night in Mar 2024
Response from fd on 2024/4/7
Thank you for taking the time to take our survey!

10/10 Excellent

JOHN

Stayed 1 night in Mar 2024
Response from Best Western Canton Inn on 2024/3/31
Thank you for your rating.

8/10 Good

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in process of being renovated so when I come back it will be fresh and like new. Did have problem with commode running thru which was a little inconvient. Did have plumber in but problem was not resolved
Stayed 4 nights in Feb 2024
Response from Best Western Canton Inn on 2024/3/4
I do apologize about the toilet. We look forward to you returning after renovations.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jenny on 2024/1/11
Thank you for your rating. We hope you choose to stay with us again in the future.

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
The property and it's entrance from highway 29 is very hard to see. I did not see a sign anywhere.
Stayed 1 night in Dec 2023
Response from Jenny on 2024/1/11
I do apologise about the we do not have a sign from HWY 19. Our main entrance in on the service road and that is were our sign is located. I do hope you stay with us again in the future.

10/10 Excellent

Aída

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estancia cómoda y buen desayuno
El personal de recepción fue muy atento y amable. Nos asignaron una habitacion en la parte trasera lo cual permitió evitar el ruido de la carretera. La habitación limpia y cama cómoda. El desayuno fue destacablemente bueno para un hotel de carretera , amé la máquina de pancakes y había fruta, jugos, yogurt, huevo con queso cheddar (rico), café, leche y té
Stayed 1 night in Dec 2023
Response from Jenny on 2024/1/4
Thank you for your review. We look forward to your next stay with us in Canton TX.

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were the right size for me. The breakfast was so good.
Stayed 1 night in Dec 2023
Response from Best Western Canton Inn on 2024/2/9
We are so glad you enjoyed your stay with us! We hope to see you again soon!

8/10 Good

Gail

Stayed 3 nights in Dec 2023
Response from Jenny on 2024/2/15
Thank you for your rating

10/10 Excellent

Kathy

Stayed 1 night in Dec 2023
Response from Jenny on 2024/1/4
Thank you for your 5 star rating

8/10 Good

Tom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front desk on 2023/12/19
Thank you for taking the time to take our survey! Hope you have an amazing day!

8/10 Good

Debra

Stayed 1 night in Dec 2023
Response from Jenny on 2024/1/4
Thank you for your rating

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Jenny on 2023/12/11
Thank you for your 10/10 review

10/10 Excellent

Debra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jenny on 2023/12/5
Thank you for your 10/10 rating

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Jenny on 2023/12/5
Thank you for your 5 star review

2/10 Terrible

Darcel

Traveled with family
Will not return
We were unaware it was a Motel and not a hotel with doors to the outside. They also put our two rooms in deferent buildings on different floors. We were 2 women and a man and he could not stay with both of us. The manager said she could not put us close to each and would not cancel the stay even though she was turning people away because they were full. There was also a pool of blood on the stairway to our room. We felt unsafe and unprofessionally treated.
Stayed 1 night in Dec 2023
Response from Jenny on 2023/12/5
Since you booked through a third party we are not able to cancel the booking unless you called the third party to have it cancelled. With you booking last minutes and the high occupancy we had, unfortunately we were not able to get your rooms close together. The pictures of the hotel that are posted on our website and the third party websites clearly shows that the doors to the room are outside access. The room type that you booked through the third party was a King Standard room and no were on the reservation was it stated that you needed bottom floor or an accessible room. What is sent through from the third party is what we have to go by. Next time you book online with a hotel please make sure you select the correct type of room and add it to your comments that way your request can be accommodated.As for the pool of blood, a guest had hurt herself and I was unaware of the blood on the stairwell. The next day when arriving at work I did see it and maintenance and myself cleaned and disinfected the area.

10/10 Excellent

Keli

Stayed 2 nights in Dec 2023
Response from Jenny on 2023/12/5
Thank you for your 5 star review.

8/10 Good

Marsha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were very clean with excellent housekeeping. Beds were very comfortable. Amenities are minimal so bring your own products. Water pressure is extremely low on a busy weekend with variable temperatures. Front office staff are very kind and helpful. Nice that they offered coffee and cookies. Breakfast was hot with full buffet items. Eggs were real! Location is convenient for Trade days.
Stayed 2 nights in Nov 2023
Response from Jenny on 2023/12/5
We are pleased that you enjoyed your stay with us and look forward to your next trip to Canton TX.

10/10 Excellent

Ron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jenny on 2023/11/30
That you for your 10/10 review. We hope you have safe travels.

10/10 Excellent

Sharon L

Liked: Cleanliness, staff & service, property conditions & facilities
The place is convient and clean. There are several places to eat fairly close.
Stayed 1 night in Nov 2023
Response from Best Western Canton Inn Front Desk on 2023/11/29
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you for leaving a review for us.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Best Western Canton Inn on 2023/11/16
Thank you for staying with us!

4/10 Poor

William

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Gross
Dirty, so dirty, the sheets, the doors, the lamps, the bed skirt. No noise insulation, the ac unit kicking on and off was so jolting it woke us up every single time. Not a lot of options in canton sadly.
Stayed 2 nights in Nov 2023
Response from Best Western Canton Inn on 2023/11/11
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay
Very pleasant, motel was way above most. Clerk and General manager were great people. Friendly and help full. Complimentary breakfast was great.
Stayed 1 night in Nov 2023
Response from Best Western Canton Inn on 2023/11/11
Thank you so much for your wonderful review! We appreciate you!

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with easy access to Canton Trade Days.
Stayed 2 nights in Nov 2023
Response from Jenny on 2023/11/8
We are pleased you liked our locations and the access to trade days.

8/10 Good

Daniel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing
Stayed 1 night in Nov 2023
Response from Jenny on 2023/11/7
Thank you for your review. We do have amazing staff and that is what makes us different as we care.

8/10 Good

Rene

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Good service, clean, older hotel with wear & tear
Older hotel. Shows wear and tear. Clean, breakfast service was attentive and clean. Room was clean
Stayed 1 night in Nov 2023
Response from Jenny on 2023/11/6
We are pleased you enjoyed your stay with us.

10/10 Excellent

Davasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jenny on 2023/11/6
We are pleased that you enjoyed your stay with us.

10/10 Excellent

maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun family weekend
From the moment we arrived everyone was super friendly. We were there for a fun family day and it was raining and the front desk lady’s gave us great ideas on where to take the kids in case it didn’t stop raining. The room was clean beds were ok and the breakfast was amazing!!!! The lady in the dining room was making sure everyone had what they needed. 5 stars to the people that work here!!!!! We will be back for sure!!!!
Stayed 1 night in Oct 2023
Response from Jenny on 2023/11/2
Thank you for your review and we are pleased we met your expectations. We look forward to your next stay with us.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would have preferred a 1st floor room but forgot to request when I made the reservation. There is an elevator which was helpful.
Stayed 4 nights in Oct 2023
Response from Jenny on 2023/10/30
We are pleased that you enjoyed your stay with us.

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, easy on off access to highway; nice breakfast
Stayed 1 night in Oct 2023
Response from Jenny on 2023/10/27
We are pleased that you enjoyed your stay with us.

10/10 Excellent

Elicia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was clean staff was lovely breakfast was very good for being included a great place to stay if you’re in the area
Stayed 1 night in Oct 2023
Response from Jenny on 2023/10/27
Thank you for your review and we are pleased you enjoyed your stay with us.

8/10 Good

Tiffani

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
~
Stayed 2 nights in Oct 2023
Response from Jenny on 2023/10/27
Thank you for your rating.

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This facility was very nice. It was comfortable. The only issue we had was the A/C was loud during the night.
Stayed 1 night in Oct 2023
Response from Jenny on 2023/10/23
I do apologize about the ac will have my maintenance lady look at that. Pleased that you enjoyed your stay with us.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel.
This is a great location to stay. Very friendly and accommodating. Close to everything.
Stayed 1 night in Oct 2023
Response from Jenny on 2023/10/20
We are pleased you enjoyed your stay with us and look forward to your next trip to Canton TX.

8/10 Good

THE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from best Western Canton Inn on 2023/10/17
Thank you for your review, we appreciate you staying with us and hope to see you again in the future!

6/10 Okay

Patricia

Traveled with group
Liked: Staff & service
Needs a make over
The hotel is out dated its in desperate need of a make over. Its expensive because of the Fair days but its in poor shape. Since they over charge they need to invest in fixing it up!
Stayed 1 night in Sep 2023
Response from Jenny on 2023/10/3
I do apologize that you did not enjoy your stay with us. We have started the remodel of the property in the lobby and breakfast area. Outside has also being painted recently. Rooms are so to follow. I hope that you would give the Best Western brand another chance in the future.

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
One of the nicest motels I've stayed in
Stayed 1 night in Sep 2023
Response from Jenny on 2023/10/3
Thank you for staying with us. We are pleased that you enjoyed your stay with us.

10/10 Excellent

Linda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Great complimentary full breakfast. But, ice machine wasn’t working. I would stay again.
Stayed 3 nights in Sep 2023
Response from Jenny on 2023/10/2
Thank you for your review and we look forward to your next stay with us.

6/10 Okay

Philip

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pictures of building and room are not accurate to building. Room was run down looking and smelled musty. Room door had broken security lock that appeared to have been screws back in. Did not feel secure.
Response from Jenny on 2023/10/2
The outside of the building has being recently painted and we are starting this week with the room remodel. I do hope you choose to stay with us again in the future.

10/10 Excellent

Brenda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable great breakfast!
Stayed 1 night in Sep 2023
Response from Jenny on 2023/10/1
We are pleased that you enjoyed your stay with us.

6/10 Okay

Allison

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very close to Canton shopping!
Stayed 3 nights in Sep 2023
Response from Jenny on 2023/10/1
Thank you for your rating and do apologize that we not meet your expectations.

8/10 Good

Libby

Liked: Cleanliness, staff & service
Complimentary breakfast bar was very nice. Towels were a little thin and my water cut off after 3 minutes in the shower with soap in my hair
Stayed 2 nights in Sep 2023
Response from Jenny on 2023/10/2
I do apologize about the water and will be looking into this today. We hope you stay with us again in the future.

10/10 Excellent

Tamara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FIVE STARS ACROSS THE BOARD
The staff here were amazing! We didn’t have a a charging box for phone. We live on a semi truck and we usually directly plug into truck. They provided us with one while we stayed. The place was clean the stay was quiet and peaceful, nice bed and tv and just awesome overall experience ! THANK YOU BEST WESTERN AND THANKS TO THE AMAZING STAFF IN CANTON!
Stayed 2 nights in Sep 2023
Response from Best Western Canton Inn Staff on 2023/9/24
Thank you for all of your positive feedback, we hope to see you again in the future!

10/10 Excellent

Tonya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Jenny on 2023/9/5
Thank you for your great rating. We hope to see you on your next trip to Canton TX