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Reviews of Canmore Rocky Mountain Inn

2 out of 5
Canmore Rocky Mountain Inn
1719 Bow Valley Trail, Canmore, AB

Reviews

8.4

Very Good

Rating 10 - Excellent. 499 out of 1007 reviews" "
Rating 8 - Good. 298 out of 1007 reviews" "
Rating 6 - Okay. 119 out of 1007 reviews" "
Rating 4 - Poor. 66 out of 1007 reviews" "
Rating 2 - Terrible. 25 out of 1007 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Harley

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely spot and clean cozy quarters
Stayed 1 night in Apr 2024

10/10 Excellent

Albert, Black Diamond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and quiet rooms.
Stayed 1 night in Apr 2024
Response from Canmore Rocky Mountain Inn on 2024/4/27
Thank you for your positive review! We're glad to hear that you found our staff to be friendly and our rooms to be quiet. We strive to provide a comfortable and peaceful stay for all of our guests, and we're thrilled that you enjoyed your time with us. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 Excellent

Yvonne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fabulous place to stay !!!
Stayed 2 nights in Apr 2024
Response from Canmore Rocky Mountain Inn on 2024/4/27
Hi Yvonne, You're welcome! We're so glad to hear that you enjoyed your stay with us and that our amenities and customer service met your expectations. We look forward to welcoming you back in the future for another fantastic visit. Thank you for choosing to stay with us!

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fresh coffee 24/7, a bagged breakfast if ordered the night before or a couple of breakfast places within five minutes walk, easy walk into downtown Canmore. Really well situated. Quiet (even though it's on a major road). Loved the old-fashioned keys rather than the electronic card keys.
Stayed 2 nights in Apr 2024
Response from Canmore Rocky Mountain Inn on 2024/4/24
Thank you for staying with us, Christine. We hope to welcome you back soon.All the best!

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, good check in. Lots of places within walking distance. The view of the mountains sadly are not as visible like in the photos because of new construction in the area
Stayed 2 nights in Apr 2024
Response from Canmore Rocky Mountain Inn on 2024/4/24
Thank you for staying with us, Crystal. We hope to welcome you back soon.All the best!

10/10 Excellent

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Canmore Rocky Mountain Inn on 2024/4/24
Thank you for staying with us, Shauna. We hope to welcome you back soon.All the best!

8/10 Good

MICHAEL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms
Stayed 1 night in Apr 2024
Response from Canmore Rocky Mountain Inn on 2024/4/15
Hi Michael, We are thrilled to hear that you had a positive experience with our friendly staff and clean rooms. Providing excellent customer service and maintaining a clean environment are top priorities for us. We hope to have the opportunity to welcome you back in the future. Thank you for choosing to stay with us.

8/10 Good

Char

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ice machine was non operational. Still had heat on. Ended up turning AC on so we could be comfortable.
Stayed 2 nights in Apr 2024
Response from Canmore Rocky Mountain Inn on 2024/4/15
Hi Char, We apologize for any inconvenience this may have caused. We will look into the issue with the ice machine and ensure it is repaired promptly. We hope you were still able to enjoy your stay and that the AC helped make you comfortable. If there is anything else we can assist you with, please don't hesitate to let us know. We appreciate your feedback.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable rooms and beds. Quiet. The front lobby/lounge is beautiful and the cocktail hour was a nice touch.
Stayed 2 nights in Apr 2024
Response from Canmore Rocky Mountain Inn on 2024/4/14
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and found our rooms and beds to be comfortable. Our team takes great pride in creating a quiet and relaxing atmosphere for our guests. We're glad you liked our beautiful front lobby and enjoyed the cocktail hour. We hope to welcome you back again soon!

8/10 Good

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is an older property but very well kept.
Stayed 3 nights in Apr 2024
Response from Canmore Rocky Mountain Inn on 2024/4/10
Thank you for staying with us, Kevin, and we hope to welcome you back soon. We appreciate your feedback.All the best!

8/10 Good

Marcel

Traveled with family
Liked: Cleanliness, staff & service, amenities
The area was nice. Very close to restaurants and had decent parking. The place is older but it’s one of the nicer places I’ve stayed. Staff was friendly to us and we had a nice stay. Definitely a place we’ll consider coming to again.
Stayed 1 night in Apr 2024
Response from Canmore Rocky Mountain Inn on 2024/4/10
Thank you for staying with us, Marcel, and we hope to welcome you back soon. We appreciate your feedback.All the best!

10/10 Excellent

kathy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and pleasant atmosphere, the lounge has breathtaking views and is very cozy, coffee and other drinks always available as well as fresh fruits. Staff is very friendly and accommodating Breakfast definitely worth the $5 Will visit again !!!
Stayed 5 nights in Apr 2024
Response from Canmore Rocky Mountain Inn on 2024/4/10
Thank you for staying with us, Kathy, and we hope to welcome you back soon. We appreciate your feedback.All the best!

2/10 Terrible

JOHN

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff on check in did not know the property layout well also the wifi did not work in my room Parking was very tight for larger trucks
Stayed 1 night in Mar 2024
Response from Canmore Rocky Mountain Inn on 2024/4/27
Hi John, I am sorry to hear about your experience with us. We understand how important it is for our staff to be knowledgeable about the property layout, and we will definitely address this issue with our team. We apologize for the inconvenience with the wifi in your room and will work to improve the connectivity in that area. Additionally, we will look into ways to make the parking situation more accommodating for larger trucks. Thank you for bringing these issues to our attention.

10/10 Excellent

Leif

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, awesome staff - great two nights
Stayed 2 nights in Feb 2024
Response from Canmore Rocky Mountain Inn on 2024/4/3
Thank you for the feedback, Leif. We are glad you enjoyed your stay with us and hope to welcome you back soon.All the best!

6/10 Okay

Meenakshisundaram

Stayed 1 night in Mar 2024
Response from Canmore Rocky Mountain Inn on 2024/4/2
Thank you for your feedback, it is truly appreciated. Kind regards

10/10 Excellent

Stephanie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was really clean. Room was spacious for the four of us. Staff great.
Stayed 2 nights in Mar 2024
Response from Canmore Rocky Mountain Inn on 2024/4/1
Hi Stephanie, Thank you for sharing your positive experience with us. We are thrilled to hear that you found the hotel to be clean and that the room was spacious enough for your group of four. We take great pride in providing excellent customer service, and we are happy to hear that our staff exceeded your expectations. We hope to welcome you back again in the future!

8/10 Good

Richard

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Requested and thpught i had booked a mountain view but was put in a room facing back oarking lot.
Stayed 2 nights in Mar 2024
Response from Management on 2024/3/31
Hi Richard, I apologize for the confusion with your room assignment. Our team always strives to accommodate our guests' preferences to the best of our ability. Please accept our apologies for not meeting your expectations in this instance. We value your feedback and will use it to improve our booking process in the future. Thank you for bringing this to our attention.

2/10 Terrible

Shannon

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I should say that the two female staff were lovely, but we had an issue with male at the check in counter. He was absolutely unkind when we asked for our keys to check in, his customer service was not up to any standard. The lobby of this location has been updated and is nice, but the rooms were outdated, bathroom was dirty, balcony felt shaky and unsafe, nothing was as the pictures specified, flooring in the bathroom was deteriorating. Nothing was as expected. We left after 20 minutes in our room.
Stayed 1 night in Mar 2024
Response from Canmore Rocky Mountain Inn on 2024/3/31
Hi Shannon, I am sorry to hear about your disappointing experience at the check-in counter. We strive to provide exceptional customer service to all of our guests, and it's disheartening to hear that this was not the case during your stay. Your feedback is important to us, and I will be sure to address these concerns with our team to ensure that they are resolved promptly.I sincerely apologize for the inconvenience and disappointment you faced during your stay. If you would be willing to give us another chance, I would love the opportunity to make it right for you. Thank you for bringing these issues to our attention.

6/10 Okay

Tracy

Liked: Staff & service
Lacking some modern amenities that are standard at hotels. Everything was clean. The beds were comfortable.
Stayed 2 nights in Mar 2024
Response from Canmore Rocky Mountain Inn on 2024/3/21
Thank you for the feedback, Tracy. We hope to welcome you back soon.All the best!

10/10 Excellent

Baba J

Beautiful and quiet
Stayed 2 nights in Mar 2024
Response from Canmore Rocky Mountain Inn on 2024/3/19
Thank you Baba J for your feedback.We hope to welcome you back soon.All the best!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean rooms
Stayed 1 night in Mar 2024
Response from Kind regards, Management on 2024/3/18
Thank you for your feedback, Mary. We hope to welcome you back soon. All the best!

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
The price and location are good
Stayed 1 night in Mar 2024
Response from Kind regards, Management on 2024/3/18
Thank you for your feedback, Peter. We hope to welcome you back soon. All the best!

10/10 Excellent

Yathursha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice hotel with friendly staff lots of amenities for guests.
Stayed 4 nights in Mar 2024
Response from Canmore Rocky Mountain Inn on 2024/3/16
Thank you for your feedback, Yathursha.We hope you will stay with us again soon.All the best!

8/10 Good

Darlene

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Canmore Rocky Mountain Inn on 2024/3/14
Thank you for your feedback, Darlene.

8/10 Good

Charlene

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Canmore Rocky Mountain Inn on 2024/3/14
Thank you for your feedback, Charlene.

10/10 Excellent

Davida

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay.
Stayed 1 night in Mar 2024
Response from Canmore Rocky Mountain Inn on 2024/3/11
Hi Davida, Thank you for sharing your positive feedback! We are delighted to hear that you enjoyed your stay with us. We hope to welcome you back in the future for another great experience. Thank you for choosing us for your accommodations

6/10 Okay

Sheldon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Standard place to stay at. Room was clean and staff were friendly. My biggest concern was the ice on the sidewalks and parking lot. Sidewalks werent properly cleared, especially out back. Lazy shoveler removed snow the width of the shovel and did not properly clear sidewalks. Parking lot needs the snow/ice removed as it was very slippery. Easily could be avoided if the staff were to properly remove snow from sidewalks and the company secured a snow removal contract for the parking lot
Stayed 1 night in Mar 2024
Response from Kind regards, Management on 2024/3/11
Hi Sheldon, Thank you for taking the time to leave a review of your recent stay with us. We are glad to hear that you found the room clean and the staff friendly. We apologize for any inconvenience caused by the ice on the sidewalks and parking lot. We will address this with our maintenance team to ensure that proper snow removal measures are taken to prevent slippery conditions in the future. Your feedback is valuable to us and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Thank you for choosing to stay with us.

2/10 Terrible

LIELA

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No AC Have to sleep with an open window and balcony door Can hear the loud sounds of trains and cars passing Customer service is the most terrible The guy who accomodate us in the front desk is the most racist and unpleasan guy Having this old place must have a very well train and pleasant ambiance especially with the guest service Terrible experience
Stayed 1 night in Mar 2024
Response from Kind regards, Management on 2024/3/11
Hi Liela, I am sorry to hear about your negative experience at our hotel. Providing a comfortable and pleasant stay for our guests is our top priority, and it is disappointing to hear that we fell short of your expectations. We apologize for the inconvenience caused by the lack of air conditioning and the noise from passing trains and cars. We strive to provide a welcoming and pleasant ambiance for all guests, and we apologize if this was not reflected during your stay.We appreciate you bringing these concerns to our attention and we hope to have the opportunity to improve upon your experience in the future. Thank you for your feedback.

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Nice rooms. Friendly staff
Stayed 1 night in Mar 2024
Response from Canmore Rocky Mountain Inn on 2024/3/10
Thank you for your feedback, Susan. We hope to welcome you back soon.All the best!

6/10 Okay

Jeivan

Traveled with family and small children
Liked: Cleanliness, staff & service
Needs a bit of upgrade in the facilities.
Stayed 1 night in Mar 2024
Response from Canmore Rocky Mountain Inn on 2024/3/10
Thank you for your feedback, Jeivan.

10/10 Excellent

Leslie, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 2024/3/4
Hi Leslie, Thank you for your feedback, it is truly appreciated. Kind regards.

10/10 Excellent

Shamir

Stayed 2 nights in Feb 2024
Response from Canmore Rocky Mountain Inn on 2024/3/21
Thank you for the feedback, Shamir. We hope to welcome you back soon.All the best!

10/10 Excellent

Simranjit

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Feb 2024
Response from Management on 2024/2/27
Thank you for your feedback, it is truly appreciated. Kind regards.

10/10 Excellent

Siegfred, EDMONTON

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty awesome! Homie!
Stayed 1 night in Feb 2024
Response from Management on 2024/2/27
Hi Seegfred:Thank you so much for the positive review! We're glad to hear that you had a great experience with us. Thanks!

8/10 Good

Brian H

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ivy was really good at check out when I told her the heater fan was noisy and suggested that she have maintenance take a look at it. Then she gave us 2 breakfasts to go (bags) which we would normally have to pay for. Her pleasant manner and courtesy was to be commended.
Stayed 1 night in Feb 2024
Response from Canmore Rocky Mountain Inn on 2024/2/25
Hi Brian, Thank you so much for your kind words about Ivy! We are thrilled to hear that our staff took care of your concerns about the noisy heater fan and went above and beyond by providing you with complimentary breakfast bags. We will definitely pass along your praise to her and the maintenance team. We truly appreciate your feedback and hope to welcome you back again soon!

10/10 Excellent

Heather

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very cozy and comfy for a little getaway.
Stayed 2 nights in Feb 2024
Response from Canmore Rocky Mountain Inn on 2024/2/23
Thank you for your feedback, it is truly appreciated. Kind regards.

10/10 Excellent

Helene

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful cozy lobby, complimentary coffee, tea, fresh fruit, water. Clean comfortable room and friendly staff.
Stayed 1 night in Feb 2024
Response from Canmore Rocky Mountain Inn on 2024/2/23
Hi Helene, Thank you so much for your glowing review! We are delighted to hear that you enjoyed our cozy lobby, complimentary amenities, and comfortable rooms. Our staff works hard to provide friendly and welcoming service to all of our guests. We hope to welcome you back again soon for another enjoyable stay. Thank you for choosing to stay with us!

8/10 Good

Ebony

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and quick and easy check in and out
Stayed 1 night in Feb 2024
Response from Canmore Rocky Mountain Inn on 2024/2/23
Thank you for your feedback, it is truly appreciated. Kind regards.

10/10 Excellent

Dilpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Canmore Rocky Mountain Inn on 2024/2/23
Thank you for your feedback, it is truly appreciated. Kind regards.

8/10 Good

Yu Yan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Canmore Rocky Mountain Inn on 2024/2/23
Thank you for your feedback, it is truly appreciated. Kind regards.

10/10 Excellent

philip

Liked: Cleanliness, staff & service, property conditions & facilities
The wine and cheese was really nice. The grand lobby was warm and welcoming. We really like the tea/coffee station. Staff was very polite, helpful, and accommodating. We had a party of 5 - our room was very spacious. We really liked the table with bench seating in our room:).
Stayed 3 nights in Feb 2024
Response from Canmore Rocky Mountain Inn on 2024/2/23
Hi Philip, I'm glad to hear that you enjoyed your stay at our hotel! Thank you for taking the time to leave such a positive review. We are delighted that you appreciated the wine and cheese, as well as the warm and welcoming grand lobby. It's great to hear that you found the tea/coffee station to your liking and that our staff was polite, helpful, and accommodating. We are pleased that your spacious room and the table with bench seating added to your comfort and enjoyment. We hope to welcome you back again soon!

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved whole set up
Stayed 3 nights in Feb 2024
Response from Kind regards, Management on 2024/2/20
Thank you so much for your kind words! We are thrilled to hear that you loved the whole set up. We take great pride in creating a comfortable and enjoyable experience for our customers. We hope to see you again soon!

8/10 Good

Mattkir05

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a pretty solid hotel. Definitely isn’t like a fave star place but gets the job done. If they had a pool it would be a great place to stay. There isn’t much to do around where the hotel is but there is easy access to public transportation.
Stayed 3 nights in Feb 2024
Response from Kind regards, Management on 2024/2/20
Thank you for taking the time to review our hotel. We’re glad to hear that you found your overall experience to be solid and that we were able to meet your needs. We appreciate your feedback about the lack of a pool, as we are always looking for ways to improve our amenities for our guests. We hope to welcome you back in the future and provide an even better experience for you. Thank you again for your review.

8/10 Good

Paolo

Stayed 1 night in Feb 2024
Response from Canmore Rocky Mountain Inn on 2024/3/21
Thank you for the feedback, Paolo. We hope to welcome you back soon.All the best!

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great. The free wine and snack every fri/sat were a nice touch. Room on the smaller side but clean.
Stayed 1 night in Feb 2024
Response from Management on 2024/2/19
Hi Bianca, Thank you for taking the time to leave a review! We are thrilled to hear that you enjoyed your stay with us, especially the complimentary wine and snacks on Fridays and Saturdays. We appreciate your kind words about our staff and are glad to hear that your room met your expectations in terms of cleanliness. We hope to welcome you back again soon!

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and comfortable
Stayed 1 night in Feb 2024
Response from Management on 2024/2/19
Thank you for your feedback, it is truly appreciated. Kind regards,

10/10 Excellent

Odette

Traveled with family and small children, Traveled with family
Liked: Amenities
I like everything about this place! I’ll stay here again!
Stayed 1 night in Feb 2024
Response from Canmore Rocky Mountain Inn on 2024/2/18
We are glad you enjoyed your stay, Odette. Thank you for choosing Canmore Rocky Mountain Inn, and we look forward to seeing you again soon.

10/10 Excellent

Rhonda

Stayed 1 night in Feb 2024
Response from Canmore Rocky Mountain Inn on 2024/3/21
Thank you for the feedback, RhondaWe hope to welcome you back soon.All the best!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and nice rooms. I'd stay there again.
Stayed 1 night in Feb 2024
Response from Canmore Rocky Mountain Inn on 2024/2/12
Thank you for your kind words! We are delighted to hear that you enjoyed your stay at our hotel and found our rooms to be nice. We look forward to welcoming you back on your next visit. Thank you for choosing to stay with us!

10/10 Excellent

Sandra

Traveled with group
Liked: Amenities, property conditions & facilities
Lovely location, lovely everything
Stayed 1 night in Feb 2024
Response from Canmore Rocky Mountain Inn on 2024/2/12
Hi Sandra;Thank you for your kind words about our location and overall experience. We are thrilled to hear that you enjoyed your time with us. Please let us know if there is anything else we can do to make your stay even more enjoyable. We look forward to welcoming you back in the future!