熨斗/熨衣板、免費搖籃/嬰兒床、免費無線上網、床單

西阿什維爾溫德姆戴斯飯店的評分

2 out of 5
西阿什維爾溫德姆戴斯飯店
2551 Smoky Park Hwy, I-40, Exit 37, Candler, NC

評論

6.8
10 分,有夠讚;999 則評論中有 194 則" "
8 分,不錯哦;999 則評論中有 315 則" "
6 分,一般般;999 則評論中有 243 則" "
4 分,不太好;999 則評論中有 137 則" "
2 分,很糟糕;999 則評論中有 110 則" "

7.2/10

整潔度

7.8/10

員工素質

7.0/10

設施服務

6.4/10

住宿環境和硬體

7.0/10

環保程度

評論

8/10 不錯哦

真實旅客

喜歡:員工素質和住宿環境和硬體

10/10 有夠讚

Darlin

於 2024 年 4 月住了 1 晚
CC - Guest Relations Manager 於 2024年5月11日回覆
Hi Darlin! We greatly appreciate your 5/5 rating! It was a pleasure having you as a guest, and we look forward to more opportunities to provide you with a great stay.

10/10 有夠讚

Vitaliy

於 2024 年 4 月住了 1 晚
CC - Guest Relations Manager 於 2024年4月30日回覆
Hi Vitaliy! Thank you for leaving us a 5/5 rating. We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.

10/10 有夠讚

Kathryn

喜歡:整潔度、員工素質和住宿環境和硬體
Clean and staff friendly
於 2024 年 4 月住了 1 晚
Jim L - gm 於 2024年4月4日回覆
Thank you for your kind words, we value you as a guest. We glad to hear that you enjoyed our clean rooms and friendly staff. Hopefully, another part of pleasant stay was our Full Hot Breakfast and Southern Supper.

10/10 有夠讚

Robert

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Convenient for us clean and neat
於 2024 年 3 月住了 1 晚
Jim L - gm 於 2024年3月31日回覆
Thank you for your kind words, we appreciate you taking the time to review your stay with us. We are glad you enjoyed your stay and you found your room neat and clean. Hopefully, another part of your enjoyable stay were our complimentary Southern Supper and Full Hot Breakfast.

10/10 有夠讚

Mary Beth

家庭旅遊
喜歡:住宿環境和硬體
I was charged twice for this stay. Expedia charged me 142.21. The hotel asked for a credit card and I accidentally gave them a different card. That account shows a charge of $192.21. Help!
於 2024 年 2 月住了 1 晚
Jim L - gm 於 2024年3月6日回覆
Thank you for taking the time to review your stay. Please call the hotel directly and speak with Jim in reference to your possible double billing.

8/10 不錯哦

Christopher

家庭旅遊
喜歡:整潔度、員工素質和設施服務
Older place. Complimentary southern dinner was GREAT. Easy access to the interstate. Has all amenities. Only downside was the mattress. It sank in the middle and we rolled towards each other all night.
於 2024 年 2 月住了 2 晚
Jim L - GM 於 2024年2月19日回覆
Thank you for your recent review, we value your business and you as a guest. I pleased to see that you enjoyed our Complimentary Southern Supper. Hopefully, another part of your enjoyable stay was our Full Hot Breakfast served daily.

8/10 不錯哦

Billie Jo

喜歡:員工素質
於 2024 年 2 月住了 1 晚
Jim L - gm 於 2024年2月14日回覆
Thank you for your recent review, we value your opinion and you as a guest. We were pleased to see your four star review. Hopefully, a positive part of your stay was our complimentary Southern Supper.

8/10 不錯哦

Susan

於 2024 年 2 月住了 1 晚
Jim L - gm 於 2024年3月21日回覆
Thank you for your recent review, we value your opinion and you as a guest. We were pleased to see that you enjoyed your stay. We strive to provide each guest with a memorable experience. Please remember us the next time you are in the Asheville area and join us for Southern Supper.

4/10 不太好

frank

商務旅客
喜歡:整潔度
不喜歡:員工素質、住宿環境和硬體和客房舒適度
Not good.
no elevators. Put us senior citizens on third floor. Nobody to carry up suitcases. Charged us $10 extra to move us in same type room on first floor. Noise coming from room next door made it hard to sleep. Noise of cars leaving next morning was loud in room. Would not stay here again
於 2023 年 12 月住了 1 晚
Jim L - gm 於 2023年12月18日回覆
Thank you for your recent review, we value your opinion and you as a guest. I was displeased to see your recent review, as you can tell by other reviews on this site, we strive to provide each of our guests a 5 star stay. The room type that you booked, at a lower rate, are only on the third floor. This is mentioned in the description for future stays. Please feel free to conatct with any further questions or information.

10/10 有夠讚

Terri

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Jim - gm 於 2023年12月11日回覆
Thank you for your recent review, we value your opinion and you as a guest. I was pleased to see your 10 out of 10 review. Hopefully a positive part of your stay was our Complimentary Southern Supper and our Complimentary Hot Breakfast served everyday.

10/10 有夠讚

Kip

於 2023 年 11 月住了 1 晚
Jim L gm 於 2023年12月1日回覆
hank you for your recent review, we value your opinion and you as a guest. I was pleased to see your five-star review. Hopefully a positive part of your stay was our Complimentary Southern Supper and our Complimentary Hot Breakfast served everyday.

10/10 有夠讚

Marjorie

寵物同遊, 家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Homemade dinner and breakfast included. Quiet and clean. Friendly people. Pet friendly. Definitely suggest staying here.
於 2023 年 11 月住了 1 晚
Jim L gm 於 2023年11月8日回覆
Thank you for your recent review, we value your opinion and you as a guest. I was pleased to see your five-star review. I was glad to see that a positive part of your stay was our Complimentary Southern Supper and our Complimentary Hot Breakfast served everyday.

8/10 不錯哦

Thomas

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Jim L - gm 於 2023年10月25日回覆
hank you for your recent review, we value your opinion and you as a guest. I was pleased to see your four-star review. Hopefully a positive part of your stay was our Complimentary Southern Supper and our Complimentary Hot Breakfast served everyday.

6/10 一般般

Toni

情侶出遊
Staff was very friendly and accommodating.
於 2023 年 10 月住了 2 晚
Jim L - gm 於 2023年10月22日回覆
Thank you for your recent review, we value your opinion and you as a guest. I was displeased to see your recent review, as you can tell by other reviews on this site, we strive to provide each of our guests a 5 star stay. I would like the opportunity to speak with you to find out what we may be able to do to get a 5 star review from you in the future.

8/10 不錯哦

Norman

於 2023 年 10 月住了 1 晚
Jim L - gm 於 2023年10月22日回覆
Thank you for your recent review, we value your opinion and you as a guest. I was pleased to see your four-star review. Hopefully a positive part of your stay was our Complimentary Southern Supper and our Complimentary Hot Breakfast served everyday.

4/10 不太好

Valerie,Castro Valley

家庭旅遊
不喜歡:住宿環境和硬體
The photo shown on Expedia is not where the accommodations are. They are up the hill from this check-in and "dining" area shown in the picture. The country supper offered as part of the stay was soup in a styrofoam container and a thin sandwich made with one slice of "meat." Room was on the "poor" side of average!
於 2023 年 10 月住了 1 晚
Jim L - gm 於 2023年10月17日回覆
Thank you for your recent review, we value your opinion and you as a guest. I was displeased to see your recent review, as you can tell by other reviews on this site, we strive to provide each of our guests a 5 star stay. I would like the opportunity to speak with you to find out what we may be able to do to get a 5 star review from you in the future

8/10 不錯哦

Darrell

於 2023 年 10 月住了 2 晚
Jim L gm 於 2023年11月8日回覆
Thank you for your recent review, we value your opinion and you as a guest. I was pleased to see your four-star review. Hopefully, a positive part of your stay was our Complimentary Southern Supper and our Complimentary Hot Breakfast served everyday.

10/10 有夠讚

Maria

情侶出遊
喜歡:設施服務和住宿環境和硬體
Check in was easy and staff very friendly. Room was good and comfortable.
於 2023 年 10 月住了 1 晚
jim l - gm 於 2023年10月8日回覆
Thank you for your recent review, we value your opinion and you as a guest. I was pleased to see your five-star review. Hopefully a positive part of your stay was our Complimentary Southern Supper and our Complimentary Hot Breakfast served everyday.

10/10 有夠讚

Tara,Nesquehoning

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Was easy to find right off the Highway
於 2023 年 9 月住了 2 晚
Jim L - gm 於 2023年10月1日回覆
Thank you for your recent review, we value your opinion and you as a guest. I was pleased to see your five-star review. Hopefully a positive part of your stay was our Complimentary Southern Supper and our Complimentary Hot Breakfast served every day.

2/10 很糟糕

Sue

於 2023 年 7 月住了 1 晚
Jim L 於 2023年9月9日回覆
Thank you for your recent review we value your opinion and you as a guest. I was disappointed to see your 1 star review, we strive to provide each of our guests a 5 star stay. Please contact me directly to discuss your stay to see how we can improve and prove to you that we care about each guest stay.

2/10 很糟糕

Jeff

於 2023 年 7 月住了 1 晚
Jim L gm 於 2023年8月10日回覆
Thank you for your recent review, we value your opinion and you as a guest. I was displeased to see your recent review, as you can tell by other reviews on this site, we strive to provide each of our guests a 5 star stay. I would like the opportunity to speak with you to find out why we rated such a low score. I can be reached at (828)667-9321. Jim Laub - GM

10/10 有夠讚

Richard

於 2023 年 7 月住了 1 晚
Jim L - gm 於 2023年8月10日回覆
Thank you for your recent review, we value your opinion and you as a guest. I was pleased to see your five-star review. Hopefully a positive part of your stay was our Complimentary Southern Supper which included Home Made Kielbasa Sausage and Yellow Rice Casserole, Country Style Green Beans, and Fresh Corn Bread. Have a great day and remember us the next time you are in Asheville and join us for our Complimentary Hot Breakfast served everyday.

4/10 不太好

Amanda

家庭旅遊
不喜歡:整潔度、住宿環境和硬體和客房舒適度
We stayed here for a softball tournament and weren't looking for anything fancy, but the hotel is outdated and not clean. The walls in the bathroom looked like they had dried boogers and other stuff on them behind the door and by the toilet. A storm knocked the power out for over 5 hours, the ice machine didn't work, our outside door looked like someone tried to kick it in, and the ac didn't work very well at all. The cost of the room was $180 w/tax and it wasn't worth it by far, if I could've changed hotels I would've and I have never felt that way about any hotel I have stayed at before.
於 2023 年 7 月住了 1 晚
Jim L - gm 於 2023年7月3日回覆
Thank you for your recent review, we value your opinion and you as a guest. I was sorry to see that we did meet your expectations during your recent visit. We strive to provide each of our guests a 5 star stay. Please feel free to reach out to us with any further comments on how we can improve.

2/10 很糟糕

Anthony,Steilacomm

不喜歡:整潔度、員工素質和住宿環境和硬體
I rented the room for my sister, who had been assaulted and robbed, unfortunately they would not let her check in due to no physical copy of her stolen ID card, she did have a photo, so they literally said that she could sleep in the street and not in the paid for room, additionally, they will not refund the money for the room. Completely heartless staff, rules are rules, I guess, people be damned.
於 2023 年 6 月住了 2 晚
Jim L - gm 於 2023年6月30日回覆
Thank you for your review, we value your opinion. It is unfortunate that your sister had her id stolen, but it is marked as a requirement to stay on the expedia website. For obvious reasons, most rebuttable hotels follow the same policy. Perhaps next time before you book a non-refundable reservation you may want to reach to the hotel. Your communication will go a long way in preventing unpleasant experiences for everyone.

10/10 有夠讚

Leiliamarie

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Amazing! Wonderful friendly staff. Clean rooms. Free wi-fi and TV. Great outdoor pool. Complimentary southern breakfast and dinner! Absolutely love this place!
於 2023 年 6 月住了 2 晚
Jim L - gm 於 2023年6月16日回覆
Thank you for your recent review, we value your opinion and you as a guest. I was glad to see that you enjoyed stay. Please remember us the next time you are in the Asheville area and join us for Southern Supper!

2/10 很糟糕

Robert and or Sandra

不喜歡:整潔度、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 2 晚
Jim L - gm 於 2023年5月29日回覆
Thank you for your recent review we value your opinion and you as a guest. I was disappointed to see your 1 star review, we strive to provide each of our guests a 5 star stay. Please contact me directly to discuss your stay to see how we can improve and prove to you that we care about each guest stay.

8/10 不錯哦

Catherine

家庭旅遊
喜歡:整潔度和員工素質
Clean rooms and the bed was comfortable. Bathroom could use an update.
於 2023 年 5 月住了 1 晚
Jim L - gm 於 2023年5月27日回覆
Thank you for your recent review, we value your opinion and you as a guest. I was glad to see that you enjoyed stay. Please remember us the next time you are in the Asheville area and join us for Southern Supper!

10/10 有夠讚

Mark

喜歡:整潔度、員工素質和設施服務
This place was a bit date and a little well worn but very clean and very comfortable. The bed was excellent.
於 2023 年 5 月住了 2 晚
Jim L - gm 於 2023年5月15日回覆
Thank you for your recent review, we value your opinion and you as a guest. I was glad to see that you enjoyed stay. Please remember us the next time you are in the Asheville area and join us for Southern Supper!

10/10 有夠讚

Levon

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Great experience. Room was clean. Im a smoker and chose this hotel because it offered a smoking room usually smoking rooms smell awful but this was a pleasant surprise. I would stay hereagain. Thank you for providing for me. Please continue to offer smoking rooms
於 2023 年 5 月住了 1 晚
Jim L - gm 於 2023年5月10日回覆
Thank you for your recent review, we value your opinion and you as a guest. I was glad to see that you enjoyed stay. Please remember us the next time you are in the Asheville area and join us for Southern Supper!

10/10 有夠讚

Griffin

於 2023 年 5 月住了 1 晚
Jim L - gm 於 2023年5月5日回覆
Thank you for your recent review, we value your opinion and you as a guest. I was glad to see that you enjoyed stay. Please remember us the next time you are in the Asheville area and join us for Southern Supper!EditDelete

10/10 有夠讚

Sharon

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
The staff was very friendly and helpful and the room was comfortable. Location worked well for our travel.
於 2023 年 3 月住了 1 晚
Jim L - gm 於 2023年3月27日回覆
Thank you for your recent review, we value your opinion and you as a guest. I was glad to see that you enjoyed stay. Please remember us the next time you are in the Asheville area and join us for Southern Supper!

10/10 有夠讚

Reginald Lashawn

於 2023 年 3 月住了 1 晚
Jim L - gm 於 2023年3月29日回覆
Thank you for your recent review, we value your opinion and you as a guest. I was glad to see that you enjoyed stay. Please remember us the next time you are in the Asheville area and join us for Southern Supper!

10/10 有夠讚

Kelly

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 3 月住了 1 晚
Jim L - gm 於 2023年3月27日回覆
Thank you for your recent review, we value your opinion and you as a guest. I was glad to see that you enjoyed stay. Please remember us the next time you are in the Asheville area and join us for Southern Supper!

8/10 不錯哦

Kelly

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beds were comfortable. Easy to find. Shower had nice pressure. Check in and out clerks were very friendly. Quiet area.
Jim L - gm 於 2022年12月15日回覆
Thank you for your recent review, we value your opinion and you as a guest. I was glad to see that you enjoyed stay. Please remember us the next time you are in the Asheville area and join us for Southern Supper!

10/10 有夠讚

Scott

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything was great
於 2022 年 12 月住了 1 晚
Jim L - gm 於 2022年12月16日回覆
Thank you for your recent review, we value your opinion and you as a guest. I was glad to see that you enjoyed stay. Please remember us the next time you are in the Asheville area and join us for Southern Supper!

10/10 有夠讚

Nadezhda,Knoxville

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff really nice and this property had dinner served, something you dont see often.
於 2022 年 9 月住了 1 晚
Jim L - gm 於 2022年10月28日回覆
Thank you for your recent review, we value your opinion and you as a guest. I was glad to see that you enjoyed stay. Please remember us the next time you are in the Asheville area and join us for Southern Supper!

6/10 一般般

Mary T

家庭旅遊
喜歡:整潔度和員工素質
Our heat didn’t work first night. Finally moved us next morning
於 2022 年 10 月住了 2 晚
Jim L - gm 於 2022年10月25日回覆
Thank you for your recent review, we value your opinion and you as a guest. I was sorry to see that we did meet your expectations during your recent visit. We strive to provide each of our guests a 5 star stay. Please feel free to reach out to us with any further comments on how we can improve.

10/10 有夠讚

Mark,WILKESBORO

於 2022 年 10 月住了 1 晚

6/10 一般般

Dave

喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
When you find dead insects in the curtains, It's time for a great clean
於 2022 年 10 月住了 1 晚
Jim L - gm 於 2022年10月23日回覆
Thank you for your recent review, we value your opinion and you as a guest. I was sorry to see that we did meet your expectations during your recent visit. We strive to provide each of our guests a 10 star stay. Please feel free to reach out to us with any further comments on how we can improve.

8/10 不錯哦

Mike

於 2022 年 10 月住了 3 晚

8/10 不錯哦

Linda

於 2022 年 10 月住了 2 晚

10/10 有夠讚

Michael S

於 2022 年 10 月住了 1 晚
jim l - gm 於 2022年10月17日回覆
Thank you for your recent review, we value your opinion and you as a guest. I was glad to see that you enjoyed stay. Please remember us the next time you are in the Asheville area and join us for Southern Supper!

10/10 有夠讚

Brenda

於 2022 年 10 月住了 1 晚

10/10 有夠讚

Amanda

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Worth it
Stayed for 5 nights and it was everything we needed. Everyone was very friendly, they served breakfast and dinner, and it was close to all of our activities. Pet friendly which is hard to find.
於 2022 年 10 月住了 5 晚
Jim l - gm 於 2022年10月15日回覆
Thank you for your recent review, we value your opinion and you as a guest. I was glad to see that you enjoyed stay. Please remember us the next time you are in the Asheville area and join us for Southern Supper!

6/10 一般般

Judy

於 2022 年 10 月住了 1 晚

4/10 不太好

ted

情侶出遊
喜歡:員工素質
the expedia site did not state that the king bed suites were all on the third floor. there is no elevator.
於 2022 年 8 月住了 2 晚
jim l - gm 於 2022年10月12日回覆
Thank you for your recent review, we value your opinion and you as a guest. I was sorry to see that we did meet your expectations during your recent visit. We strive to provide each of our guests a 5 star stay. Please feel free to reach out to us with any further comments on how we can improve.

2/10 很糟糕

Joshua

於 2022 年 10 月住了 1 晚

10/10 有夠讚

Sam

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean room, friendly staff.
於 2022 年 9 月住了 2 晚
Jim - gm 於 2022年9月23日回覆
Thank you for your recent review, we value your opinion and you as a guest. I was glad to see that you enjoyed stay. Please remember us the next time you are in the Asheville area and join us for Southern Supper!

10/10 有夠讚

Wayne

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Had issues with my room key, staff was very helpful to get it corrected. Breakfast was great as well.
於 2022 年 9 月住了 2 晚
Jim L - gm 於 2022年9月10日回覆
Thank you for your recent review, we value your opinion and you as a guest. I was glad to see that you enjoyed stay. Please remember us the next time you are in the Asheville area and join us for Southern Supper!