The Ritz-Carlton, Cancun的簡介

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Guest reviews

4.6/5 Wonderful
1,453 reviews
Guests rated this property 4.8/5 for cleanliness.


  • 游泳池
  • 空調
  • Spa
  • 餐廳



熱門景點Luxury Avenue Shopping Mall步行 11 分鐘
熱門景點Aquaworld步行 17 分鐘
熱門景點Cancun Interactive Aquarium開車 2 分鐘
機場Cancun, Quintana Roo (CUN-Cancun Intl.)開車 21 分鐘

Choose dates to view prices

  • 客房, 1 張特大雙人床, 非吸煙房, 陽台

    4.7/5 guest room rating

    Room amenities

    • 40 平方公尺
    • 半海景
    • 最多可入住 3 人 (含所有額外成人與孩童)
    • 1 張特大雙人床
    More details
  • 客房, 1 張特大雙人床, 非吸煙房, 陽台

    4.7/5 guest room rating

    Room amenities

    • 40 平方公尺
    • 海景
    • 最多可入住 3 人 (含所有額外成人與孩童)
    • 1 張特大雙人床
    More details
  • 俱樂部客房, 1 張特大雙人床, 陽台, 海景

    5/5 guest room rating

    Room amenities

    • 40 平方公尺
    • 半海景
    • 最多可入住 3 人 (含所有額外成人與孩童)
    • 1 張特大雙人床
    More details
  • 套房, 1 間臥室, 非吸煙房, 陽台

    4.5/5 guest room rating

    Room amenities

    • 81 平方公尺
    • 海景
    • 最多可入住 3 人 (含所有額外成人與孩童)
    • 1 張特大雙人床
    More details
  • 俱樂部客房, 1 張特大雙人床, 陽台, 海濱

    5/5 guest room rating

    Room amenities

    • 40 平方公尺
    • 海景
    • 最多可入住 3 人 (含所有額外成人與孩童)
    • 1 張特大雙人床
    More details
  • 俱樂部客房, 2 張標準雙人床, 陽台, 海景

    4.6/5 guest room rating

    Room amenities

    • 40 平方公尺
    • 半海景
    • 最多可入住 4 人 (含所有額外成人與孩童)
    • 2 張標準雙人床
    More details
  • 客房, 2 張標準雙人床, 非吸煙房, 陽台

    4.7/5 guest room rating

    Room amenities

    • 40 平方公尺
    • 半海景
    • 最多可入住 4 人 (含所有額外成人與孩童)
    • 2 張標準雙人床
    More details
  • 客房, 2 張標準雙人床, 非吸煙房, 陽台

    4.5/5 guest room rating

    Room amenities

    • 40 平方公尺
    • 海景
    • 最多可入住 4 人 (含所有額外成人與孩童)
    • 2 張標準雙人床
    More details
  • 俱樂部客房, 2 張標準雙人床, 陽台, 海濱

    4/5 guest room rating

    Room amenities

    • 40 平方公尺
    • 海景
    • 最多可入住 4 人 (含所有額外成人與孩童)
    • 2 張標準雙人床
    More details
  • 俱樂部套房, 1 間臥室, 陽台, 海景

    Room amenities

    • 81 平方公尺
    • 海景
    • 最多可入住 2 人 (含所有額外成人與孩童)
    • 1 張特大雙人床
    More details
  • 俱樂部套房, 1 間臥室, 陽台, 海濱

    Room amenities

    • 81 平方公尺
    • 海景
    • 最多可入住 3 人 (含所有額外成人與孩童)
    • 1 張特大雙人床
    More details
  • 俱樂部套房, 1 間臥室, 非吸煙房

    Room amenities

    • 81 平方公尺
    • 海景
    • 最多可入住 3 人 (含所有額外成人與孩童)
    • 1 張特大雙人床
    More details
  • 套房, 1 間臥室, 非吸煙房, 陽台

    4/5 guest room rating

    Room amenities

    • 81 平方公尺
    • 海景
    • 最多可入住 3 人 (含所有額外成人與孩童)
    • 1 張特大雙人床
    More details
  • 俱樂部套房, 3 間臥室, 海濱 (Cobalt Suite, Club Level)

    Room amenities

    • 177 平方公尺
    • 海景
    • 最多可入住 6 人 (含所有額外成人與孩童)
    • 2 張特大雙人床和 2 張標準雙人床
    More details
  • 總統套房, 1 間臥室 (Ritz-Carlton, Club Level)

    Room amenities

    • 229 平方公尺
    • 海景
    • 最多可入住 3 人 (含所有額外成人與孩童)
    • 1 張特大雙人床
    More details



Located in Cancun's Zona Hotelera neighborhood, The Ritz-Carlton, Cancun is on the Strip and on the beach. The area's natural beauty can be seen at Delfines Beach and Tortuga Beach, while Aquaworld and Cancun Interactive Aquarium are popular area attractions. Traveling with kids? Don't miss Delphinus Dreams and Ventura Park Cancun. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with ecotours and skydiving.



  • Luxury Avenue Shopping Mall - 步行 11 分鐘
  • Aquaworld - 步行 17 分鐘
  • Cancun Interactive Aquarium - 開車 2 分鐘
  • Maya Cancun Museum - 開車 2 分鐘
  • La Isla Shopping Mall - 開車 4 分鐘


  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive


  • Where to eat
  • The Club Grill – Pool-view fine-dining restaurant with a bar. Serves dinner on select days. Kids' menu available.
  • Fantino – Ocean-view fine-dining restaurant. Serves dinner on select days. Kids' menu available.
  • Casitas – Poolside restaurant offering seafood. Serves dinner. Reservations required. Kids' menu available.
  • The Culinary Center – Beachfront theme restaurant. Serves lunch and dinner on select days. Reservations required.
Questions about this property?Find answers


The Ritz-Carlton, Cancun

Upscale resort on the beach, with 3 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at The Ritz-Carlton, Cancun's full-service spa. Then enjoy a meal at one of the resort's 8 restaurants. All 365 rooms boast deep soaking tubs and offer WiFi and balconies or patios. IPod docks and 24-hour room service are standard, as are LCD TVs with cable channels.
The Ritz-Carlton, Cancun offers 365 accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.
In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.
3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
The Ritz-Carlton Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a spa tub.
The spa is open daily. Guests under 16 years old are not allowed in the spa.



Available in all rooms: WiFi (USD 18.00 per day), Wired Internet (surcharge)
Available in some public areas: WiFi (USD 18.00 per day)

Parking and transportation

Valet parking: USD 20.00 per night
Limited parking spaces
24-hour roundtrip airport shuttle (surcharge)
Airport shuttle on request
Limo/town car service

Food and drink

Buffet breakfast available for a fee daily 7 AM–11:30 AM: USD 36 for adults and USD 18 for children
8 restaurants and 1 coffee shop/café
2 bars/lounges, 1 beach bar and 1 poolside bar
24-hour room service
Coffee/tea in common area(s)

Things to do

3 outdoor pools
3 outdoor tennis courts
Aerobics classes
Art gallery
Designer stores
Fitness center
Full-service spa
Pilates classes
Spa tub
Steam room
Surfing/boogie boarding
Yoga classes

Family friendly

3 outdoor pools
Dry cleaning service
Free cribs/infant beds
In-room child care (surcharge)
Laundry facilities
Rollaway/extra beds (surcharge)
Supervised childcare/activities (surcharge)


Free newspapers in lobby
Front-desk safe
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Tennis lessons
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken


Business services

Business center
Computer station
Meeting rooms
Conference center (290626 square feet of space)


Beach cabanas (surcharge)
Beach umbrellas
Beachfront location
Free pool cabanas
Pool sun loungers
Pool umbrellas


8 treatment rooms
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Manicures and pedicures
Massage - on the beach
Massage/treatment rooms
Outdoor treatment areas
Spa open daily
Spa tub


If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Assistive listening devices in meeting rooms
In-room accessibility
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible restaurant
Wheelchair-accessible spa


Beach towels
Couples dining
Smoke-free property



Air conditioning (climate-controlled)
Blackout drapes/curtains
Down comforter
Free cribs/infant beds
Hypo-allergenic bedding
Premium bedding
Rollaway/extra beds (surcharge)


Deep soaking bathtub
Free toiletries
Hair dryer
Rainfall showerhead
Separate bathtub and shower


42-inch LCD TV
Cable channels
iPod dock
Pay movies

Food and drink

Coffee/tea maker

Outdoor space

Balcony or patio


Connecting rooms available
Iron/ironing board
Laptop-friendly workspace
Restaurant dining guide
Turndown service



Check-in from 3:00 PM - anytime
Minimum check-in age - 18


Check-out before noon


Front desk staff will greet guests on arrival
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to make arrangements


We're sorry, properties in this area are unavailable for the dates you selected. This property is closed from 2 April 2020 to 30 June 2020 (dates subject to change).


Staffed front desk


Pets not allowed


Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for USD 50.0 per night
Free cribs (infant beds)


American Express
Diners Club
JCB International



You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.23 per accommodation, per night
  • Resort fee: USD 43.10 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • Business center/computer access
  • Internet access
  • Valet parking
  • Additional inclusions

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 36 for adults and USD 18 for children (approximately)
  • Fee for in-room wireless Internet: USD 18.00 per day (rates may vary)
  • Fee for in-room wired Internet: USD 18.00 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 18.00 per day (rates may vary)
  • Airport shuttle fee: USD 150.00 per vehicle (roundtrip)
  • Valet parking fee: USD 20.00 per night
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.


Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.


This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa


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Can I cancel my reservation for free at The Ritz-Carlton, Cancun and receive a full refund?
Yes, The Ritz-Carlton, Cancun offers free cancellation on select room rates, because flexibility matters! Please refer to The Ritz-Carlton, Cancun cancellation policy on our site for more details about any exclusions or requirements.
截至 2020年6月5日,於 2020年7月1日 入住坎昆麗思卡爾頓飯店,2 位成人 1 晚最低價為 NT$6,248 (不含稅金和費用)。此價格是根據過去 24 小時內搜尋未來 30 天的最低每晚房價。價格可能會變動。選擇日期以顯示更正確的價格。
Does The Ritz-Carlton, Cancun have a pool?
Yes, this property has 3 outdoor pools.
Is this resort pet-friendly?
No, pets are not allowed at this property.
How much is parking at this resort?
Valet parking is available for USD 20.00 per night. Limited spots are available.
What time is check-in at this resort?
Check-in is from 3:00 PM–anytime.
What time is check-out at this resort?
Check-out is at noon.
Does this resort provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of USD 150.00 per vehicle, roundtrip, applies.
Where is this property located?
Nestled on the beach, this Zona Hotelera resort is within 1 mi (2 km) of Luxury Avenue Shopping Mall, Aquaworld, and Cancun Interactive Aquarium. La Isla Shopping Mall and Delfines Beach are also within 3 mi (5 km).

Guest reviews

5 - Excellent
4 - Good
3 - Okay
2 - Mediocre
1 - Poor
Service and Staff
Property condition


  • Liked: Cleanliness, staff & service, property conditions & facilities

We were told upon arrival, not at time of booking with Expedia, beaches and tennis courts were closed and that was the main intent for this trip as we have no beach in AZ and tennis courts are closed. Wish Expedia would have updated listing during this time. Lots of money spent. Hotel was lovely, but we remained in our room as everything was shut down. Expedia should have had an alert.

Stayed 6 nights in Apr 2020


    This traveler didn’t leave comments with their review
    Stayed 4 nights in Mar 2020


    • Liked: Cleanliness, property conditions & facilities

    Booked through Expedia. Reservation was for 1 adult and 3 children. Was charged accordingly through Expedia. Upon arrival at the Ritz, we were told our Expedia rate was for double occupancy and we would be charged additional fees for the other 2 people in our room, even though our Expedia reservation clearly indicates we were a party of 4. There were several power outages throughout our stay (not weather related - the weather was gorgeous the entire stay). It was 85 degrees and we were without air conditioning from 10am-2pm. I asked the staff to address the issue but I was told we would have to wait until 3pm when the generator would be fixed. I pressed the issue because my family members staying a few doors down had air in their rooms. I asked for a technician to look into it. He was able to reboot the thermostat and it was up and working in minutes. It’s just frustrating that the staff was willing to make us sweat it out for hours without at least taking a look at it. We paid for the inclusive food and drinks and it was just OK. Most of the meals became repetitive throughout the week. They ran out of many of the soft drinks and cereals and they didn’t have any kid-friendly options unless you wanted to order and pay extra for it (on top of the fees we were already paying for the “inclusive” food). For the amount of money we paid for this trip and with this being “The Ritz” we were a bit disappointed. The positive: the beach & pool were beautiful & clean.

    Stayed 5 nights in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Beautiful resort with amazing staff! So friendly and happy to help in EVERY way!! 10/10. We’ll be back!!

    Stayed 4 nights in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Great property with staff that is flexible and eager to help. Great location and beach.

    Stayed 7 nights in Mar 2020