We appreciate you taking the time to share your comments about your recent stay. We are sorry to hear that some aspects of our policies did not meet your expectations. We want to clarify that on our website and during the reservation process, we provide detailed information about our policies, including the security deposit and the variable capacity of our rooms. We understand that there may be confusion regarding additional charges for extra guests, and we will take steps to ensure this information is clearer in the future. We value your feedback and hope to have the opportunity to improve your perception on future visits. Thank you for choosing us and we look forward to serving you better on your next stay!

Thank you for taking the time to leave us a rating. We value your opinion and hope that, on future visits, we can offer you an experience that deserves a higher rating. We hope to welcome you again soon and exceed your expectations!

Thank you very much for rating us and your comments because they help us improve, the security deposit is informed in the policies section before making the reservation so that you can have all the necessary information. We appreciate your praise of our security personnel and we will take note of it. We are always looking for ways to improve, and your comments are essential for us, Thank you again for choosing us!

Thank you for your rating and positive comment! We are very happy to know that your stay was excellent and that you have no complaints. We always work to provide the best possible experience for our guests, we hope to welcome you again in the future!

Thank you very much for choosing us and for your kind comments! We greatly value your feedback because it helps us improve, we have changed all the lounge chairs in the pool area and we are working to improve the image of that entire area in general, we hope that you will soon be able to return and enjoy these changes. Thank you again for choosing us!

Thank you for visiting us and your comments! We implement an illuminated sign at the hotel entrance and ensure that our location is correctly indicated on Google Maps. These measures make accessing the property easier and faster for our guests. Thank you very much for choosing us!

Thank you very much for rating us and your comments for help us improve, we regret the inconvenience and we want to inform you that we are improving our cleaning processes, we are also progressively changing all the bedding to new and better quality ones. We sincerely appreciate your visit and comments.

¡Gracias por tu calificación! Nos alegra saber que tu experiencia fue excelente. Esperamos verte pronto de nuevo. ¡Gracias por elegir nuestro hotel!

Thank you for sharing your positive experience with us. We are very glad that you enjoyed our apartments and that you felt at home, whether you are staying for one night or for longer periods. We hope to welcome you again in the future. Thank you for choosing us as your home away from home!

Thank you for your comments, we are very sorry for the inconvenience you experienced. We will take immediate action to address these issues and improve our service. We hope you consider giving us another chance. Thank you for your comments help us improve.

Thank you very much for visiting us, for rating us and your comments help us improve! We're sorry for the inconvinience. We have 24-hour reception and maintenance. Water dispensers in the gym and lobby. Exclusive access to a nearby shopping center with a variety of options. Also surrounded by restaurants and 24-hour self-service stores. We hope you consider returning and enjoy a more complete experience. Thank you for your comments!

We are glad to know that you enjoyed the kindness of our staff and the spectacular view. Thank you for sharing your experience with us! We hope to welcome you again soon, thank you for choosing us!

Thank you for your perfect rating and your kind comments! We are very happy to know that you enjoyed our excellent location and the convenience of having so many options nearby. We appreciate your suggestions and will take your comments into account to improve our guests' experience. We would love to welcome you again in the future. Thank you for choosing us and for your kind feedback!

Gracias por tu calificación perfecta de 5/5. Nos alegra saber que tu experiencia fue satisfactoria ¡Esperamos verte de nuevo pronto!

We are glad to know that you enjoyed the location near the shopping center and that the layout of the suite was perfect for you. It is important to mention that we have a reception open 24 hours to assist in the comfort of our guests. We appreciate your comments, as they help us improve our services. We hope to see you again soon.

Thank you for highlighting our location, guest service, and nearby food options. To mitigate external noise we have installed anti-cyclonic curtains in all our rooms. Our maintenance team is available 24 hours a day to assist with closing the curtains if necessary. We appreciate your feedback as it helps us improve. We hope to see you again soon!

We appreciate your rating, as it helps us improve our services. We hope to have the opportunity to welcome you again in the future and provide you with an even better experience.

Thank you for your rating and comments! We are sorry for the inconvenience you experienced with the rate discrepancy and communication. We are committed to improving the training of our front desk team to ensure they not only provide excellent service, but also complete and accurate information to our guests. Regarding cleanliness issues, we are committed to quality in all our areas and will continue to work to ensure an impeccable experience for our guests. We value your recognition of our high level of security and our privileged location, which combines the comfort of the city with access to the tourist area. Our exclusive entrance to the shopping mall is a benefit that our guests appreciate, and we appreciate that you also valued it. We hope to have the opportunity to welcome you again and provide you with an even better experience on your next visit!

We appreciate having chosen us as your first choice and to facilitate your arrival, we have installed an illuminated sign. We regret any confusion with the identification of the towers, we are independent of them and the only ones with an illuminated sign are us, you can also visit our location on the website or on Google Maps, our reception team is willing to assist you 24 hours a day. We are pleased to know that our privileged location and the amenities offered make us an outstanding choice. Regarding check-in, we strive to be punctual at 03:00 pm, sometimes we offer early check-in, subject to availability as a courtesy. Our maintenance team is available 24 hours a day to address any issues. We are sorry for the water incident. We appreciate your feedback as it helps us continually improve our quality standards. We hope to have the opportunity to provide you with a more satisfactory experience in the future. Kind regards!

Thank you for your rating and comment! We are glad to know that you found our hotel quite pleasant. We value your opinion and are pleased to have contributed to your positive experience. We hope you can visit us again in the future to enjoy another pleasant stay. Thank you for choosing our hotel!

We are very sorry to hear about the problems you encountered during your stay. We want to assure you that we take your comfort and satisfaction as a guest very seriously. Our front desk team is available 24 hours a day to handle any calls or requests you may have, and our maintenance service is also available 24 hours a day to help with the use of appliances or make any necessary changes. We strive to provide the best equipment in each of our rooms to ensure a comfortable and enjoyable experience for our guests. We appreciate your feedback and will use it to improve our services in the future. We hope to have the opportunity to welcome you again and demonstrate our true quality of service.

Thank you for your rating and comment! We are glad to know that you perceive our property as a family experience, offering one, two and three bedroom apartments. We value your opinion and are happy to provide accommodation options that fit your family's needs. We hope you enjoy a memorable and comfortable stay with us. Thank you for choosing our property for your family experience!

Thank you for your rating and comment. We are pleased to know that you appreciated our privileged geographical location, which combines the best of the city with exclusive access to the shopping mall and the entrance to the hotel zone. However, we understand that this location may generate external noise. To address this problem, we have installed anti-cyclonic curtains in all our rooms to help mitigate external noise and guarantee a quieter and more pleasant stay for our guests. We value your feedback and hope you have an even better experience on your next visit. Thank you for choosing our hotel!

¡Gracias por tu calificación! Nos alegra saber que tu experiencia fue positiva en general ¡Esperamos verte de nuevo pronto en nuestro hotel!

¡Gracias por la calificación perfecta! Apreciamos tus comentarios y estamos emocionados de que hayas tenido una gran experiencia con nosotros ¡Esperamos recibirte nuevamente pronto!

Agradecemos tu calificación y tu tiempo para dejarnos tu opinión. Siempre estamos buscando mejorar. Esperamos tener la oportunidad de brindarte una experiencia aún más satisfactoria en el futuro.

Agradecemos tu calificación y tu tiempo para dejarnos tu opinión. Siempre estamos buscando mejorar. Esperamos tener la oportunidad de brindarte una experiencia aún más satisfactoria en el futuro.

We're so glad to hear you enjoyed your stay with us! Keeping our rooms spotless is a priority for us - we hope to see you soon for another fun experience at our hotel!

Hello Michelle! We want to start by thanking you for being a frequent customer and for choosing our hotel for your visits to Cancun. We are happy to know that our privileged location near health centers and exclusive access to the mall are aspects that you value when selecting your accommodation.We understand that punctuality at check-in is essential for your comfort, and that is why we strive to have our rooms ready starting at 3:00 p.m., the established check-in time. On occasion, when possible, we allow (not guaranteed) early check-in as a courtesy for our frequent guests, as long as we are sure that the rooms are fully prepared for your comfort.To improve your comfort during your stay, we have anticyclonic curtains to mitigate external noise. In addition, our reception and maintenance team is available 24 hours a day to help you if you need assistance, such as closing the curtains at night.We are sincerely sorry for the inconvenience you experienced during your last visit. Your comments and ratings are of great value to us, as they help us identify areas for improvement and raise our quality standards so that we can continue to receive your preference on your next vacation.We hope to have the opportunity to welcome you again and provide you with an impeccable experience on your next trip to Cancun. Receive a cordial greeting and our best wishes!

Agradecemos tu calificación y tu tiempo para dejarnos tu opinión. Siempre estamos buscando mejorar. Esperamos tener la oportunidad de brindarte una experiencia aún más satisfactoria en el futuro.

Thank you for your review and for staying with us! We're glad to hear you enjoyed our convenient location near the mall and shopping and dining options. We are always looking to improve, is there anything you think we could have done better during your stay? We hope to see you again soon!

Thank you for sharing your comments about your stay. We are sorry for any inconvenience you have experienced and appreciate your patience as we work to resolve these issues. Our goal is to ensure that every guest has a comfortable and satisfying experience. We have 24-hour reception and service to attend to our guests' requests. Regarding the hot water problem, we received the report and our maintenance team attended but apparently there was no one in the room, unfortunately they could not access the room at that time. However, we are reviewing our procedures to improve communication and the speed of our operation. We appreciate your comments and hope to have the opportunity to welcome you again in the future.

Agradecemos tu calificación y tu tiempo para dejarnos tu opinión. Siempre estamos buscando mejorar. Esperamos tener la oportunidad de brindarte una experiencia aún más satisfactoria en el futuro.

Thank you for your excellent rating and comment! We are very happy to know that you enjoyed your stay and that you appreciated our privileged location with many nice places nearby. We hope to see you again soon and thank you for recommending our hotel!

Thank you for your comments, we greatly value your observations because they help us improve. We apologize for any inconvenience you experienced during your stay. We value our privileged location, which offers access to a unique mix of the city and the tourist area, right next to the shopping mall, previously it was a little confusing but we placed a bright sign for easy location. We have installed anti-cyclonic curtains in all rooms to reduce external noise. To maintain cleanliness, our team works diligently, and we are available 24 hours a day to attend to your needs, we will review our quality of guest service. Regarding the security deposit, this information is available in the reservation before check-in or for any questions we are available 24 hours a day. We hope to welcome you again soon. Thank you for choosing our hotel!

We appreciate your rating and your comments about your stay. We are sorry for the inconvenience you experienced. We would like to highlight that our reception is available 24 hours a day and we have an illuminated sign to facilitate location. Plus, our prime location offers easy access to entertainment, food and shopping.Regarding bottled water, we offer bottles at check-in and we have complimentary water dispensers in common areas such as the lobby and gym for easy access. We will take measures to improve our services. We hope to have the opportunity to welcome you again and provide you with a more pleasant stay. Thank you for your comments and for choosing us!

We love hearing that! We're delighted you enjoyed your stay and our facilities. Thank you for your kind comment and rating! We hope to welcome you back again in the future.

We are sorry to hear that your experience was not completely satisfactory. We appreciate your comments regarding the cleanliness and maintenance of the apartment, as well as the check-out process. We will take immediate steps to address these issues and improve our services. We appreciate your comments, as they help us to provide a more satisfactory experience in the future. We look forward to the opportunity to welcome you back.

Thank you for sharing your experience with us! We are glad to know that you enjoyed Daniel's warm and friendly greeting, as well as the kindness you received during your arrival. It's great to know that our rooms were clean and that you found the bed super comfortable, as well as appreciating the convenience of the microwave and mini fridge with freezer in your room.We are sorry to hear that you felt uncomfortable due to the lack of a sink to wash dishes. We want you to know that our suites offer options with a sink for dishes and even a full kitchen to better suit your needs. We hope that on your next visit you can enjoy one of these suites and thus have an even more pleasant experience.We understand your concerns about noise coming from nearby music venues. Although our rooms are equipped with anti-cyclonic curtains to mitigate external noise, unfortunately we have no control over the noise coming from the environment. The strategic location of our hotel allows us to combine the best of the city with access to the hotel zone, but we understand that this can sometimes cause some discomfort.We appreciate your comments and hope to have the opportunity to welcome you again in the future to provide you with an even more satisfactory experience. We will be happy to welcome you again and make sure you have a wonderful stay!

Hello Jose! Thank you for the perfect rating! We appreciate your feedback and are excited that you had a great experience with us. We hope to welcome you again soon!

Hello!Thank you for your review! We are so glad to hear that you enjoyed our convenient location near the mall and a variety of restaurants. At our hotel, we strive to provide our guests with a comfortable and affordable experience. We look forward to having the pleasure of hosting you again on your next visit to the area. If you need any additional recommendations or assistance during your stay, please don't hesitate to let us know - we're here to help! Have a wonderful day!

We regret that your second stay did not meet your expectations, especially after your first positive experience. We apologize for the problems with noise, hot water and cleanliness. We will take steps to prevent these issues from occurring again in the future. We would love the opportunity to regain your trust and provide you with a better experience on your next visit. Your feedback is valuable to us and helps us to improve.

We appreciate your rating and comments. We apologize for the time it took to respond to your request. We have taken steps to improve our response time, providing faster follow-up to our guest requests. In addition, we want to remind you that our telephone number is available in your reservation confirmation, website, and our reception team is available 24 hours a day to answer your calls and resolve any questions you may have. It is important to mention that, in some cases, reservation policies do not allow changes. We appreciate that you have chosen us and we hope to provide you with a more satisfactory experience in the future. Your satisfaction is our priority.

Agradecemos tu calificación y tu tiempo para dejarnos tu opinión. Siempre estamos buscando mejorar. Esperamos tener la oportunidad de brindarte una experiencia aún más satisfactoria en el futuro.

Hi! Thank you for your excellent rating and for sharing your experience with us! We're glad to hear that you enjoyed your stay and that our staff was friendly and attentive. We hope to see you again soon on your next trip! Have a great day!