How much is parking at Hotel Chi Ibal Hu Cancun?

Hotel Chi Ibal Hu Cancun doesn't offer parking.

What time is check-in at Hotel Chi Ibal Hu Cancun?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

Where is Hotel Chi Ibal Hu Cancun located?

Located in Downtown Cancun, this hotel is within a 15-minute walk of Mercado 28, Mercado 23, and Las Palapas Park. Séptimo Día Adventist Church and Benito Juarez Municipal Building are also within 1 mi (2 km).

Hotel Chi Ibal Hu Cancun Reviews, Deals & Photos 2025

2/10 Terrible

Hortencia

2025/8/18

Disliked: Cleanliness, amenities, property conditions & facilities

They didn’t give me soap, no hot water but worse of all, no soap to shower.. no functioning tv, only netflix with a block that wont let you log in.. unsafe area

Stayed 1 night in Aug 2025

4/10 Poor

Jesus Guillermo

2025/7/16

Disliked: Staff & service

water and lights went out and they didn’t have a ETA. So had to bird bath before leave so I can catch my flights

Stayed 2 nights in Jul 2025

10/10 Excellent

Vivia

2024/3/4

Liked: Cleanliness, staff & service

Shops are nearby

Stayed 3 nights in Feb 2024

2/10 Terrible

James

2024/4/15

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Do Not Stay Here. Really terrible

Stayed 2 nights in Apr 2024

2/10 Terrible

mario

2024/7/8

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was in deplorable condition and look nothing like the photos provided

Stayed 7 nights in Jun 2024

8/10 Good

Vivia

2024/3/9

Liked: Staff & service, amenities

It has sewage drainage issues.the smell was making me ill. The staff was helpful especially Roy he got ita

Stayed 2 nights in Mar 2024

2/10 Terrible

Jerome

2024/2/15

Disliked: Cleanliness, staff & service, property conditions & facilities

Bugs, dirty, no hot water, 1 towel half used shampoo was not at the Beach as advertised and changed Hotels 2 days prior to checkout, therefore want my money back.

Stayed 4 nights in Feb 2024

2/10 Terrible

Paul

2023/12/30

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was friendly but this was the absolute worst place I’ve ever stayed. Nothing like the photos. Stained sheets, pillow cases, and towels… someone wiped boogers all over the walls…

Stayed 2 nights in Dec 2023

10/10 Excellent

Enrique

2023/1/6

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

All good!

2/10 Terrible

Cindy

2023/8/27

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Dirty place unsafe room door you can't sleep thinking on your security

Stayed 1 night in Aug 2023

2/10 Terrible

Florencia

2023/12/28

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

Nothing to do with the pictures that they show in the web site. It was full of ants and dirty!

Stayed 1 night in Dec 2023

10/10 Excellent

Vivia

2024/3/12

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Did not like the smell air smell nasty

Stayed 2 nights in Mar 2024

2/10 Terrible

benjamin

2024/1/31

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

Thé picture in the add is far from reality. The place is in super bad shape. Even the towel that I got had several holes, I could pass my hand thru the towel. There was mold and smelled humidity. thought it was a joke but cameras never showed up so it was real crap.

Stayed 1 night in Jan 2024

2/10 Terrible

Lee

2023/5/15

Disliked: Amenities, property conditions & facilities

The bed had hair from previous guest stay on it and the bed pillows looked like they had not been changed from pevious guest. The toilet was located 4” from the opposite wall, meaning you had to straddle it to use it, not sit. Internet didn’t work also. Checked in and left as soon as I’d found another place to stay.

Stayed 1 night in May 2023

2/10 Terrible

Xavier

2021/11/15

Disliked: Cleanliness, staff & service, property conditions & facilities

This is the worst ive seen. Bugs were crawling on me. I left after an hour. I couldnt take it. It was terrible

Stayed 2 nights in Nov 2021

2/10 Terrible

Luz

2024/1/29

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

The place was nothing compared to the pictures. The toilet was dirty, it even had pubic hair and pee around the seat. The door didn’t latch well.. The only counter in the room was extremely dirty and almost falling off the wall. There were cracks on the floors and the sink had broken tiles. The only window in the bathroom was broken. There was a lot of graffiti outside of the hotel as well as garbage everywhere. The only good thing I can say that is that guy at the reception was super nice and friendly.

2/10 Terrible

MARIA DE LUCERO

2023/5/11

Disliked: Cleanliness, staff & service, property conditions & facilities

Expedia is complicit in fraud along with the hotel, the photos of the rooms do not correspond to the hotel, and it is very dirty. I asked for my refund due to fraud since they offer what is not and they do not give me

Stayed 1 night in May 2023

2/10 Terrible

alicia

2023/12/14

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This was the worst hotel I have ever seen. Firstly, the place looked nothing like the advertisement. The cover picture for this place was a beach view, instead I got a brick wall as a view, and was about 5 miles from the coast. The walls and curtains were all stained, as were the sheets, I assume from the previous guest There were insects everywhere. The bed was incredibly uncomfortable, and one was broken The area felt very sketchy/unsafe The air conditioning barely worked There was no toilet seat or paper The shower and taps were unclean and mould There were numerous tiles missing in the bathroom The door to the room was not secure And finally one of the staff was incredibly sexually inappropriate with me (a 31yo women travelling alone) I stayed here for around 3 hours, which was spent looking for a nicer hotel in a safer area Do not believe the adverts. This place is straight out of nightmares and frankly Expedia should be checking these places before promoting them

Stayed 10 nights in Dec 2023

2/10 Terrible

Margarita

2023/12/24

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This was the worst experience I ever had. The hotel was closed when we arrived. We have to wait about 30 minutes outside the door and the neighborhood is not one of the safest. There was ants on the bed so we couldn't even sleep on the bed. The bed sheets were dirty and there was no blankets at all. We try to use the shower and a centipede came out of the drain. We didn't use it anymore since we were afraid more bugs would come out of it. The walls were all dirty and what looked like blood stains. There was blood in one of the garbage can as well. The door did not close properly. Etc. We couldn't even sleep at all. The only reason we didn't leave was because i couldn't get another hotel room right away but we did leave in the morning. Horrible experience!!!!

Stayed 3 nights in Dec 2023

2/10 Terrible

Paul

2024/7/5

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Words do not describe!

Our stay was scheduled for 2 nights but lasted approx 45min. Hopeing hotels.com will make It right with a full refund. Walked into the room grabbed the A/C remote to turn on some air and it was covered in ants. Then I noticed ants on the shelf the remote was on and they were scattering. Then I Inspected the room and noticed there were no pillows and ants crawling on the bed. Walked into the bathroom and it appeared like the toilet hadn’t been flushed from someone previously, attempted to flush it and the toilet was broken. I went back down to the lobby to tell the desk worker about the issues and request a refund, he said I needed to reach out to Expedia. Then I reached out to hotels.com on the online chat because my phone does not work internationally, about the issue and they attempted to contact the property which had no luck even though the receptionist was laying on the couch in the lobby. As I stood in the room(because was to grossed out, to touch anything, by the amount of ants everywhere). Needless to say they just credited me $25 of one cash (or what ever it’s called) for the nights and I was on my own to find a room for the night. Keep in mind this is now 1am in downtown Cancun.

Stayed 2 nights in Jul 2024

4/10 Poor

Jael

2025/8/22

Disliked: Cleanliness, property conditions & facilities

Fuera de la ubicación de Google barrio inseguro tuve que llamar al hotel para llegar al hospedaje dirección incorrecta en Google

Stayed 1 night in Aug 2025

10/10 Excellent

Charlie

2025/7/18

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jun 2025

10/10 Excellent

Steven

2025/6/17

Stayed 2 nights in Jun 2025

10/10 Excellent

VICTOR

2025/5/25

Stayed 2 nights in May 2025

10/10 Excellent

Sergi

2025/5/21

Liked: Cleanliness, staff & service, property conditions & facilities

Alex el recepcionista sobresaliente!!

Stayed 1 night in May 2025

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Hotel Chi Ibal Hu Cancun

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Deluxe Studio Suite, 2 Twin Beds

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