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Pepper

3.5 star property
Start your day off right with a satisfying meal then plan out your itinerary for exploring Zona Centro’s vibrant scene.

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In the heart of Zona Centro, Pepper offers an inviting retreat with a roundtrip airport shuttle, on-site restaurant Menta serving up delicious meals, and dry cleaning/laundry services. Unwind at the terrace or conference space and stay connected with free in-room WiFi; take advantage of tour/ticket assistance to explore nearby attractions.

Reviews

6.6 out of 10

Popular amenities

  • Free airport shuttle
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
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About this property

Pepper

  • Hotel located in Zona Centro
  • You can look forward to a free roundtrip airport shuttle, a terrace, and dry cleaning/laundry services at Pepper. The on-site restaurant, Menta, offers breakfast, brunch, lunch, and dinner. In addition to conference space and a bar, guests can connect to free in-room WiFi.
  • You'll also enjoy perks such as:
    • Cooked-to-order breakfast (surcharge), luggage storage, and tour/ticket assistance
    • Smoke-free premises, a banquet hall, and a reception hall
  • Room features
  • All guestrooms are individually decorated, and offer comforts such as air conditioning and smart speakers, as well as thoughtful touches like free WiFi and separate dining areas.
  • Extra amenities include:
    • Bathrooms with hydromassage showers and hair dryers
    • 50-inch Smart TVs with Netflix, streaming services, and premium channels
    • Separate dining areas, smart speakers, and housekeeping

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The price is NT$1,513
NT$1,785 total
includes taxes & fees
Jun 2 - Jun 3
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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
Guests will receive key retrieval information
A virtual front desk provides assistance to guests
Guests are recommended to download the property's Whatsapp mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Key retrieval, private entrance

Pets

Pets stay free
Pets cannot be left unattended

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 129 to 300 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Property Registration Number 01040020109

We should mention

This property does not have elevators

Frequently asked questions

Is Pepper pet-friendly?

Yes, pets are allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Pepper?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Pepper?

Check-out is at noon.

Does Pepper provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Where is Pepper located?

Located in Zona Centro, this hotel is steps from Calle 59, General State Archive, and Casa del Arte. Puerta de Tierra and Sea Gate are also within 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

6.6

6.0

Cleanliness

8.6

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 1 out of 4 reviews
Rating 8 - Good. 1 out of 4 reviews
Rating 6 - Okay. 1 out of 4 reviews
Rating 4 - Poor. 0 out of 4 reviews
Rating 2 - Terrible. 1 out of 4 reviews

Reviews

Verified

6/10 Okay

Ivonne

Liked: Staff & service, room comfort
Great location but the bathroom could use a fix up.
Stayed 1 night in Dec 2023
Verified

8/10 Good

YONG

Liked: Staff & service

Quirky, centrally situated hotel.

Hotel is on "the" street, Calle 59, in the center of the Historic District, one block from the cathedral, Independence Plaza and Sea Gate with city walls. The hotel was undergoing renovations at time of stay, and as a consequence, the room was dusty, especially the floors. The room was comfortable and provided with Google smart features. Room was simplistic in design, with exposed ceiling beams, piping and cable ducting. Unusual but not unattractive. Bathroom was small and shower flooring of stone chips, very uncomfortable. Hotel had in house restaurant "Menta". Good breakfasts and average fare for other meals. Food too salty for the most part for my wife. Service was super slow when restaurant was busy. Unusual decor in common spaces and indoor restaurant seating. Very popular stree seating for al fresco dining. Provided 10% discount for diners entered in the Ironman event the weekend of our stay.
Stayed 4 nights in Mar 2024
Verified

2/10 Terrible

Raul Jose

Disliked: Cleanliness, property conditions & facilities

UN HOTEL QUE NO CUMPLE CON LAS ESPECTATIVAs

Desafortunadamente a pesar de todas las recomendaciones, tuvimos una mala experiencia, la habitación la terminaron de alistar y reparar de temas del baño después de la 6pm. El tipo de habitación rústica o de casco antiguo que se indica no es lo mismo a muros de mampostería dañados y sin sellador, lo cual siempre teníamos polvo que constantemente va cayendo de muros, techos etc. No me parece un hotel para un costo como el que indican, por lo cual considero que la administración del hotel deben replantearse, ya que parece más una posada que un hotel boutique ( hablando de las habitaciones ) por lo demás del hotel falta claro mantenimiento y falta de personal
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Super amables todos en el hotel! Lo recomiendo totalmente