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Reviews of SureStay Hotel by Best Western Camarillo

2.5 out of 5
SureStay Hotel by Best Western Camarillo
295 E. Daily Drive, Camarillo, CA

Reviews

8.0

Very Good

Rating 10 - Excellent. 242 out of 702 reviews" "
Rating 8 - Good. 279 out of 702 reviews" "
Rating 6 - Okay. 117 out of 702 reviews" "
Rating 4 - Poor. 42 out of 702 reviews" "
Rating 2 - Terrible. 22 out of 702 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Evan

Stayed 1 night in Apr 2024

4/10 Poor

Dahlia

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Bianca on 2024/2/1
Thank you for your review regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Hunter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Stayed 1 night in Jan 2024

10/10 Excellent

johnna

Liked: Property conditions & facilities
Good value

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
reat place to stay
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth it
Place was old mattress not comfortable
Stayed 1 night in Nov 2023
Response from Surestay by Best Western Camarillo on 2023/11/3
Thank you for your feedback.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

Derrick, Rancho Palos Verdes

Stayed 1 night in Oct 2023
Response from Surestay by Best Western Camarillo on 2023/11/17
Thank you for your feedback.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

FRED

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

pam

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

10/10 Excellent

John, Murrells Inlet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Oct 2023

10/10 Excellent

Ember

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great, very clean and cozy and great breakfast options for everyone. Will be staying here again.
Stayed 1 night in Sep 2023

10/10 Excellent

Marta Suarez

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Jake

Stayed 2 nights in Aug 2023

4/10 Poor

Lisa

Stayed 1 night in Jul 2023
Response from Bianca on 2023/8/24
Thank you for your review regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Ray

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Sinforosa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and conveniently located.
Stayed 1 night in Jul 2023

6/10 Okay

Valeria

Traveled with family
Disliked: Cleanliness
Stayed 2 nights in Jul 2023

6/10 Okay

Julie

Traveled with family
Liked: Staff & service
The room had a very musty odor, enough we had to leave early. Staff was very nice about needing to leave early, otherwise room was clean.
Stayed 3 nights in Jul 2023

10/10 Excellent

Ivan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a quiet location off the highway, but hotel sign was a not in view and missed the driveway.
Stayed 1 night in Jun 2023

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

8/10 Good

Shoshannah M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Tiara

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We booked this superrrr last min and it was a peaceful night for sure. The breakfast in the morning was great. Def coming back here
Stayed 1 night in May 2023

10/10 Excellent

Alexandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

MICHAEL

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Maricruz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean quiet good breakfast
Stayed 1 night in Apr 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Sal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean thanks
Stayed 1 night in Apr 2023

10/10 Excellent

Wayne, Rosamond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Joanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Marla

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and room was spacious
Stayed 1 night in Mar 2023

8/10 Good

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to have a contintal breakfast. Loved the jetted tub.
Stayed 1 night in Mar 2023

10/10 Excellent

Robert

Liked: Staff & service, amenities, property conditions & facilities
Very nice clean
Stayed 1 night in Mar 2023

8/10 Good

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Convert that to do review
Stayed 1 night in Mar 2023

8/10 Good

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great value--one of the best deals in Camarillo for a decent, clean, comfortable, basic hotel. It has everything we needed and the breakfast was better than we had expected--some hot items, and real fruit juice. The room appeared newly renovated, but with vinyl floors (which I dislike) and no carpet. This may have been because we were in a room specificallyfor pets, as we had our small dog with us. The location is great, with lots of restaurants near by. Overall we were very happy with this hotel.
Stayed 2 nights in Feb 2023

8/10 Good

Feliciano

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet place to stay. Friendly staff and close to the restaurants.
Stayed 2 nights in Jan 2023

10/10 Excellent

Jeffery

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was tired and cranky when I came to check in but because of the friendliness of the staff I was left in a fantastic mood heading to my room. The room itself was clean and the amenities were sitting for my needs. I would recommend this facility for a quick day or a single or a family. Close to the freeway and overall a decent neighborhood.
Stayed 1 night in Jan 2023

8/10 Good

Ashlee

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Joann

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean very friendly staff in breakfast area

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

6/10 Okay

Anne-Marie

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The flooring in the rooms was like Motel 6 ... more like a military barracks
Stayed 1 night in Nov 2022

10/10 Excellent

Elizabeth

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable and loved that my elderly parents stayed close to our room with their dogs. The continental breakfast was wonderful with lots of options for our picky young kids. Will definitely stay here again when we come to this area. Thank you

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

jeanette

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Oct 2022

6/10 Okay

Ryan

Liked: Cleanliness
The room had a smell to it and the tub was clogged. Everything else was clean and decent for cost.
Stayed 2 nights in Oct 2022

2/10 Terrible

chunbo

Stayed 1 night in Sep 2022
Response from Bianca on 2022/9/24
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room size was great.
Stayed 1 night in Sep 2022