All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Muchas gracias, por tomarse el tiempo para calificar su experiencia y compartir sus comentarios con nosotros.Esperamos que nos visite pronto nuevamente.Sea siempre bienvenidaCordialmenteMauricio Montoya BGeneral Manager
Muchas gracias por tomarse el tiempo para calificar su experiencia, esperamos nos visite pronto nuevamente.Cordialmente, Mauricio Monotoya BGeneral Manager
Muchas gracias por tomarse el tiempo para calificar su experiencia y compartir sus comentarios que son tan importantes para nosotros.Esperamos tenerlos de vuelta pronto, para que puedan seguir disfrutando de nuestra ciudad y nuestros servicios.Cordialmente,Mauricio Montoya BGerente General
Located in a very nice place, walkable accessible, and safe area. The property has many dining options. Excellent place to staty.
JORGE
Stayed 2 nights in Apr 2024
Response from Mauricio Montoya B. on 2024/4/26
Thank you very much for taking the time to rate your experience and share your comments with us, these are very important for us and our team.We hope to have you back soon.Kind regards,Mauricio Montoya BGeneral Manager
6/10 Okay
SONIA
Traveled with family
2024/4/21
Liked: Cleanliness, staff & service
Disliked: Amenities
It is not for the clasification stars
SONIA
Stayed 4 nights in Jan 2024
Response from Mauricio Montoya B. on 2024/4/24
Muchas gracias por tomarse el tiempo para calificar su experiencia y compartir sus comentarios que son tan importantes para nosotros.Esperamos tenerlos de vuelta pronto, para que puedan seguir disfrutando de nuestra ciudad y nuestros servicios.Cordialmente,Mauricio Montoya BGerente General
Muchas gracias por tomarse el tiempo para calificar su experiencia y compartir sus comentarios que son tan importantes para nosotros.Esperamos tenerlos de vuelta pronto, para que puedan seguir disfrutando de nuestra ciudad y nuestros servicios.Cordialmente,Mauricio Montoya BGerente General
Thank you very much for taking the time to rate your experience and share your comments with us.We hope to have you back soon.Kind regards,Mauricio Montoya BGeneral Manager
the hotel was great, services excellent, very good customer services, the area at night does not look safe,
Claudia
Stayed 1 night in Apr 2024
Response from Mauricio Montoya B. on 2024/4/15
Thank you for rating your eperience and sharing your comments with us, thse are very important for us and our team.We hope to have the pleasure to have you back soon.Kind regards. Mauricio Montoya BGeneral Manager
It is a great hotel and the staff is super friendly. The hotel has a few restaurants, which is a plus. However; the restaurant where they provide breakfast for the guests has a lot of flies on their buffet tables.
They have to find a way to control the flies. There were flies all over the food, so I don't recommend eating at the main restaurant for breakfast. The other restaurants at the hotel were fine.
Tony
Stayed 1 night in Apr 2024
Response from Mauricio Montoya B. on 2024/4/15
Thank you very much for taking the time to rate your experience and sharing your comments, these are very important for us and our team because it helps us to continue improving.We hope to have you back soon.Kind regards, Mauricio Montoya BGeneral Manager
The room had a view of a loading dock and an exit ramp but cost premium rates and when anyone in the area closed their door, it made my door slam and rattle. Seemed like the hotel was terribly understaffed - service in all areas was very slow. I expect better for those rates.
Spike
Stayed 4 nights in Mar 2024
Response from Mauricio Montoya B. on 2024/4/2
Thank you very much for the time you took to share your opinions with us.We hope to have you back soon, to enjoy our facilities.Kind Regards,Mauricio Montoya BGeneral Manager
Thank You so much for your recent stay at the Hotel and for sharing your comments. We are glad you had nice time... We hope to see you back soon.Best Regards,Mauricio Montoya B.General Manager
This was a most excellent choice. A lovely hotel with a busy lobby, quiet every thing else. Beautiful pool area, five restaurants to choose from, helpful and courteous staff — an all-around wonderful experience.
Ann
Stayed 1 night in Mar 2024
Response from Mauricio Montoya B. on 2024/3/11
Thank you very much for rating your experience and sharing your comments with us, these are very important to continue motivating our staff to keep working with the best service.We hope to have you back soonKind regards, Mauricio Montoya BGeneral manager
Loved this place the food and staff were awesome!!!
Mike
Stayed 2 nights in Jan 2024
Response from Mauricio Montoya B. on 2024/3/1
Thank you very much for taking the time to rate your experience and shaer your comments with us, these are very important to nmotivate our team to keep working with love and great service.We hope to have you back soon.Kind regards,Mauricio Montoya B
Intercontinental Cali was brilliant. On arrival I was able to upgrade for my total stay, and the staff were super helpful. Great hotel and there are 2 very safe neighbourhoods walking distance from the hotel in San Antonio and El Penon. A special shout out to Paula who helped me and my friend with activities and insights. A credit to the hotel. Paula was brilliant. Andres also was fantastic in arranging things to do and being super helpful. Great people. Would stay again for sure.
Sinjeet Singh
Stayed 11 nights in Feb 2024
Response from Mauricio Montoya B. on 2024/2/26
We really appreciate the time you took to write your comments and you can trust they will be shared with our staff because they are a great tool to motivate them.Thank you again for your loyalty and we hope your prompt visit.Kind regards, Mauricio Montoya B.General Manager
Excellent hotel, great choices of food. Very good swimming pool
elio
Stayed 2 nights in Feb 2024
Response from Mauricio Montoya B. on 2024/2/20
Thank you for sharing your comments with us and rating your visit. This is very important for us and our team.We are very glad to know that yu enjoyed your visit.We hope to have you back soon.Kind regads,Mauricio Montoya BGeneral Manager
8/10 Good
Dimelsa
2024/2/16
Dimelsa
Stayed 6 nights in Feb 2024
Response from Mauricio Montoya B. on 2024/3/21
Gracias por tomarse el tiempo de calificar su experiencia. esperamos que nos visite pronto nuevamente.Sea siempre bienvenido.Cordialmente,Mauricio Montoya B.General Manager
Que satisfactorio recibir una valoración tan buena como la suya. No dude en que continuaremos esforzándonos por brindarle siempre lo mejor en cada visita.Esperamos su pronto regreso.Cordial saludo y siempre bienvenido.Mauricio Montoya B.Gerente General
10/10 Excellent
JORGE
2024/2/4
Location and professional service
JORGE
Stayed 1 night in Feb 2024
Response from Mauricio Montoya B. on 2024/2/5
Que satisfactorio recibir una valoración tan buena como la suya. No dude en que continuaremos esforzándonos por brindarle siempre lo mejor en cada visita.Esperamos su pronto regreso.Cordial saludo y siempre bienvenido.Mauricio Montoya B.Gerente General
6/10 Okay
JHON
Traveled with family and small children, Traveled with family
2024/2/1
Liked: Staff & service, amenities
Disliked: Cleanliness
Rooms are not up to the price of the hotel. The rooms are outdated.
JHON
Stayed 4 nights in Jan 2024
Response from Mauricio Montoya B. on 2024/2/1
We are very grateful for the time spent writing your comments about your recent stay at our hotel as they are a great tool to motivate our staff and also to take action for improvement.We are confident that you will give us the opportunity to provide you with better care during your next stay.Mauricio Montoya BGeneral Manager
Que satisfactorio recibir tan buena calificaion como el suyo... gracias por su fidelidad a nuestra marca y confiamos en que nos siga visitando una y otra vez para tener la oportunidad de brindarle siempre lo mejor.Cordial saludo,
10/10 Excellent
William
2024/1/27
William
Stayed 1 night in Jan 2024
Response from Mauricio Montoya B. on 2024/1/29
Muchas gracias por tan valiosa calificacion, que agradable saber que usted es un huesped satisfecho. Esperamos nos visite pronto nuevamente. Sea siempre bienvenido.Cordialmente, Mauricio Monotya BGerente General
10/10 Excellent
graciela
2024/1/26
graciela
Stayed 2 nights in Jan 2024
Response from Mauricio Montoya B. on 2024/1/29
Muchas gracias por tan valiosa calificacion, que agradable saber que usted es un huesped satisfecho. Esperamos nos visite pronto nuevamente. Sea siempre bienvenido.Cordialmente, Mauricio Monotya BGerente General
Que satisfactorio recibir una valoración tan buena como la suya. No dude en que continuaremos esforzándonos por brindarle siempre lo mejor en cada visita.Esperamos su pronto regreso.Cordial saludo y siempre bienvenido.Mauricio Montoya B.Gerente General
Thank you for the time to share your comments with us, these are very important for us and out team.We hope to have you back soon.Kind regards, Mauricio Montoya BGeneral Manager
8/10 Good
Diana
2024/1/15
Diana
Stayed 10 nights in Dec 2023
Response from Mauricio Montoya B. on 2024/1/17
Que agradable recibir tan excelente valoración. Gracias por hacernos saber que es usted un huésped satisfecho y no dude que nos seguiremos esforzando por brindarle el mejor servicio una y otra vez.Sea siempre bienvenido.Cordial saludo,Mauricio Montoya B.Gerente General
Muchas gracias por calificar su experiencia, es muy satisfactorio saber que su estadia con nosotros cumplio las expectativas.Esperamos nos visiten pronto nuevamente.Cordialmente,Mauricio Montoya BGerente General
10/10 Excellent
Rafael
Traveled with group, Traveled with partner, Traveled with family
Gracias por tan buena valoración de su reciente experiencia en nuestro hotel y confiamos en que nos visite de nuevo pronto para tener el placer de brindarle la mejor atención para hacer de su visita un recuerdo grato para repetir.Cordial saludo,Mauricio Montoya B.Gerente General
Exceeded my expectations!!!! This hotel is amazing and all staff is always ready to help you … also the restaurants and food is excellent…
Coming back soon again !!
Juan
Stayed 3 nights in Jan 2024
Response from Mauricio Montoya B. on 2024/1/11
Thank you for sharing your comments with us and rating your experiece, these are very important for us and our team.We hope to have you back soon.Kind regards, Mauricio Montoya BGeneral Manager
Breakfast was excellent-fresh with lots of variety. The room and bathrooms were clean and welcoming. The gym had good variety of dumbells, machines and cardio equipment. Overall, very happy with our stay.
Alejandra I.
Stayed 1 night in Dec 2023
Response from Mauricio Montoya B. on 2024/1/11
Thank you for sharing your oppinions with us, these are very important for us and our team.We hope to have you back soon.Kind regards, Mauricio Montoya BGeneral Manager
10/10 Excellent
Lourdes
2024/1/9
Lourdes
Stayed 2 nights in Jan 2024
Response from Mauricio Montoya B. on 2024/1/30
Agadecemos esta valiosa calificacion, que agradable saber que usted es un huesped satisfecho.Recuerde que esta es su casa, sea siempre bienvenidoCordialmente,Mauricio Montoya BGerente General
Gracias por sus amables comentarios que son la mejor motivación para que nuestro personal continúe dando lo mejor por su satisfacción y comodidad. Confiamos en su fidelidad y esperamos su pronto regreso.Cordial saludo,Mauricio Montoya B.Gerente General
10/10 Excellent
Andres
2024/1/6
Andres
Stayed 1 night in Jan 2024
Response from Mauricio Montoya B. on 2024/1/26
Muchas gracias por calificar su experiencia con nosotros.su opinion es muy importante, esperamos nos visite pronto nuevamente.Cordialmente,Mauricio Montoya B,Gerente General
Gracias por su valoracion que es la mejor motivación para que nuestro personal continúe dando lo mejor por su satisfacción y comodidad. Confiamos en su fidelidad y esperamos su pronto regreso.Cordial saludo,Mauricio Montoya B.Gerente General
Que satisfactorio recibir una valoración tan buena como la suya. No dude en que continuaremos esforzándonos por brindarle siempre lo mejor en cada visita.Esperamos su pronto regreso.Cordial saludo y siempre bienvenido.Mauricio Montoya B.Gerente General
The whole staff were amazing. Excellent customer service. Very safe place. Police always around. Great band (live music) at “La Terraza”.
Rafael
Stayed 9 nights in Dec 2023
Response from Mauricio Montoya B. on 2024/1/9
Gracias por sus amables comentarios que son la mejor motivación para que nuestro personal continúe dando lo mejor por su satisfacción y comodidad. Confiamos en su fidelidad y esperamos su pronto regreso.Cordial saludo,Mauricio Montoya B.Gerente General
Siempre es un gusto hospedarnos en este Hotel. Personal amable, cómodas habitaciones, buenas opciones de comida y agradable piscina.
Verified traveler
Stayed 6 nights in Dec 2023
Response from Mauricio Montoya B. on 2024/1/3
Gracias por tomarse el tiempo para escribir su valoración y hacernos saber que es usted un huésped satisfecho ya que nuestro hotel le ofrece la comodidad, seguridad, excelente gastronomía y especialmente la atención que merece desde el momento en que llega a nuestra ciudad.Esperamos su pronto regreso para que siga disfrutando de nuestras diferentes instalaciones y servicios-Cordial saludo,Mauricio Montoya B.Gerente General
First time staying in Cali and this hotel was superb.
The dining options and food was delicious. The staff was very courteous and profesional. Highly recommend!!!.
Mike
Stayed 2 nights in Dec 2023
Response from Mauricio Montoya B. on 2024/1/2
Thank You so much for your recent stay at the Hotel and for sharing your comments. We are glad you had nice time... We hope to see you back soon.Best Regards,Mauricio Montoya B.General Manager
Thank You so much for your recent stay at the Hotel and for sharing your comments. We are glad you had nice time... We hope to see you back soon.Best Regards,Mauricio Montoya B.General Manager
10/10 Excellent
nelson
2023/12/30
nelson
Stayed 3 nights in Dec 2023
Response from Mauricio Montoya B. on 2024/1/2
Gracias por tan buena valoración de su reciente experiencia en nuestro hotel y confiamos en que nos visite de nuevo pronto para tener el placer de brindarle la mejor atención para hacer de su visita un recuerdo grato para repetir.Cordial saludo,Mauricio Montoya B.Gerente General
10/10 Excellent
Sergio
2023/12/29
Sergio
Stayed 4 nights in Dec 2023
Response from Mauricio Montoya B. on 2024/1/19
Muchas gracias por calificar su experiencia, nos alegra mucho saber que cumplimos con las espectativas de su estadia.Esperamos tenerlos nuevamente con nosotros.Cordialmente,Mauricio Montoya B.Gerente General
Very convenient hotel with complete amenities
Great staff and tremendous dining options
Best hotel in Cali
Stephan
Stayed 7 nights in Dec 2023
Response from Mauricio Montoya B. on 2023/12/20
Thank You so much for your recent stay at the Hotel and for sharing your comments. We are glad you had nice time... We hope to see you back soon.Best Regards,Mauricio Montoya B.General Manager
10/10 Excellent
Amit
Traveled with family and small children
2023/12/19
Liked: Cleanliness, staff & service
Everything top notch . Will not stay anywhere else while in Cali . Breakfast is phenomenal
Amit
Stayed 1 night in Dec 2023
Response from Mauricio Montoya B. on 2023/12/20
Thank You so much for your recent stay at the Hotel and for sharing your comments. We are glad you had nice time... We hope to see you back soon.Best Regards,Mauricio Montoya B.General Manager
Que satisfactorio recibir una valoración tan buena como la suya. No dude en que continuaremos esforzándonos por brindarle siempre lo mejor en cada visita.Esperamos su pronto regreso.Cordial saludo y siempre bienvenido.Mauricio Montoya B.Gerente General
8/10 Good
Pablo
2023/12/10
Pablo
Stayed 1 night in Dec 2023
Response from Mauricio Montoya B. on 2023/12/12
Que satisfactorio recibir una valoración tan buena como la suya. No dude en que continuaremos esforzándonos por brindarle siempre lo mejor en cada visita.Esperamos su pronto regreso.Cordial saludo y siempre bienvenido.Mauricio Montoya B.Gerente General
10/10 Excellent
Louis
2023/12/4
Louis
Stayed 2 nights in Dec 2023
Response from Mauricio Montoya B. on 2023/12/5
Que satisfactorio recibir una valoración tan buena como la suya. No dude en que continuaremos esforzándonos por brindarle siempre lo mejor en cada visita.Esperamos su pronto regreso.Cordial saludo y siempre bienvenido.Mauricio Montoya B.Gerente General
The gym and spa were great. Love the morning buffet by the pool
Ladynez
Stayed 1 night in Nov 2023
Response from Mauricio Montoya B. on 2023/11/24
Thank You so much for your recent stay at the Hotel and for sharing your comments. We are glad you had nice time... We hope to see you back soon.Best Regards,Mauricio Montoya B.General Manager
Hotel was wonderful… room was not ready til 5pm but overall property was great. Nice for families
Robert
Stayed 3 nights in Nov 2023
Response from Mauricio Montoya B. on 2023/11/14
Thank You so much for your recent stay at the Hotel and for sharing your comments. We are glad you had nice time... We hope to see you back soon.Best Regards,Mauricio Montoya B.General Manager
The Hotel was definitely the nicest in the area. The staff is AMAZING! Extraordinary Service from the Hotel Staff from day 1. The hotel needs some updating but overall I would recommend it. It is in a great area and the staff does go above and beyond.
Niurka
Stayed 3 nights in Nov 2023
Response from Mauricio Montoya B. on 2023/11/14
Thank You so much for your recent stay at the Hotel and for sharing your comments. We are glad you had nice time... We hope to see you back soon.Best Regards,Mauricio Montoya B.General Manager
2/10 Terrible
violeta
2023/11/9
violeta
Stayed 2 nights in Nov 2023
Response from Mauricio Montoya B. on 2023/11/30
Gracias por tomarse el tiempo para escribir su valoración y hacernos saber que es usted un huésped satisfecho ya que nuestro hotel le ofrece la comodidad y seguridad que merece desde el momento en que llega a nuestra ciudad.Esperamos su pronto regreso para que siga disfrutando de nuestras diferentes instalaciones y servicios-Cordial saludo,Mauricio Montoya B.Gerente General
Luxury and affordable at the same time, excellent attention from their staff, delicious food and convenient location.
Gustavo
Stayed 3 nights in Oct 2023
Response from Mauricio Montoya B. on 2023/11/3
Thank You so much for your recent stay at the Hotel and for sharing your comments. We are glad you had nice time... We hope to see you back soon.Best Regards,Mauricio Montoya B.General Manager