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Reviews of Hilton Garden Inn Cali Ciudad Jardin

3.5 out of 5
Hilton Garden Inn Cali Ciudad Jardin
Calle 15 A # 100 - 21, Cali, Valle del Cauca

Reviews

8.6

Excellent

Rating 10 - Excellent. 154 out of 271 reviews" "
Rating 8 - Good. 69 out of 271 reviews" "
Rating 6 - Okay. 23 out of 271 reviews" "
Rating 4 - Poor. 9 out of 271 reviews" "
Rating 2 - Terrible. 16 out of 271 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lizzete, Rowlett

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio precios accesibles me pienso volver a quedar ahí !
Stayed 4 nights in Apr 2024

4/10 Poor

Cristiam

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wifi sucks no one to help with luggage breakfast was good to be a hilton property not to my standatds
Stayed 2 nights in Apr 2024

10/10 Excellent

linda, miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

johnnatan

Stayed 4 nights in Mar 2024

10/10 Excellent

Michael

Stayed 3 nights in Feb 2024

10/10 Excellent

Angie

Stayed 1 night in Jan 2024
Response from Ana Maria-Gerente on 2024/3/4
ola !Gracias por tu calificación. Esperamos verte de nuevo muy pronto!Ana MariaGerente

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Ana Maria-Gerente on 2024/3/4
ola !Gracias por tu calificación. Esperamos verte de nuevo muy pronto!Ana MariaGerente

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Ana Maria-Gerente on 2024/3/4
ola !Gracias por tu calificación. Esperamos verte de nuevo muy pronto!Ana MariaGerente

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from A on 2024/3/4
ola !Gracias por tu calificación. Esperamos verte de nuevo muy pronto!Ana MariaGerente

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind of new Hotel. Quiet and near the biggest shopping mall in Cali
Stayed 3 nights in Jan 2024
Response from Ana Maria-Gerente on 2024/3/4
ola !Gracias por tu calificación. Esperamos verte de nuevo muy pronto!Ana MariaGerente

8/10 Good

Cesar, Oceanside

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is well situated near a shopping mall
Stayed 8 nights in Dec 2023
Response from Ana Maria-Gerente on 2024/3/4
ola !Gracias por tu calificación. Esperamos verte de nuevo muy pronto!Ana MariaGerente

2/10 Terrible

Alexandra, Flushing

Stayed 4 nights in Dec 2023
Response from Ana Maria-Gerente on 2024/3/4
Muy buenos díasOfrecemos disculpas por las novedades que se pudieron presentar, todos los días trabajamos para brindar la mejor experiencia. Fue un placer recibirla en nuestra casa, esperamos darle la bienvenida de nuevo muy pronto!

10/10 Excellent

Horacio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ana Maria-Gerente on 2024/1/4
Hola Horacio,Esperamos verte de nuevo muy pronto.Equipo Servicio al Cliente

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Excellent stay. The facilities are nice and beautiful, and the rooms are very comfortable and clean. I enjoyed the delicious breakfast and dinner in the restaurant Agua de Mar. Staff is amazing and extremely attentive. I'll return to the Hilton Garden Inn on my next trip to Cali
Stayed 4 nights in Dec 2023
Response from Ana Maria-Gerente on 2024/1/4
Hello Norma,We are happy to hear about your experience, we will share it with the entire team.We hope to see you again very soon.Customer Service Team

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Ana Maria-Gerente on 2024/3/4
ola !Gracias por tu calificación. Esperamos verte de nuevo muy pronto!Ana MariaGerente

10/10 Excellent

Ivan Raul, Hopatcong

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 7 nights in Nov 2023
Response from Ana Maria-Gerente on 2024/1/4
Hola Ivan,Fue un placer recibirte en nuestra casa. Esperamos verte de nuevo muy pronto.Equipo Servicio al Cliente

6/10 Okay

Claudio

Stayed 2 nights in Dec 2023
Response from Ana Maria-Gerente on 2024/1/4
Hola Claudio,Esperamos verte de nuevo muy pronto!Equipo Servicio al Cliente

8/10 Good

Carlo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo muy bien
Stayed 5 nights in Nov 2023
Response from Ana Maria-Gerente on 2024/1/4
Hola Carlo,Gracias por escogernos. Esperamos verte de nuevo muy pronto!Ana MariaGerente

10/10 Excellent

Andy, Brooklyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating staff. The hotel is just a couple block from the Jardín Mall, which is a really great mall.
Stayed 2 nights in Oct 2023
Response from Ana Maria-Gerente on 2023/11/10
Hello Andy,Hope to see you again very soon!!!

6/10 Okay

Edna

Stayed 2 nights in Oct 2023
Response from Ana Maria-Gerente on 2023/10/31
Hola Edna,Gracias por escogernos, esperamos verte de nuevo muy pronto!

10/10 Excellent

Gururaj

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice to stay
Very nice stay, staff very cooperative
Stayed 5 nights in Oct 2023
Response from Ana Maria-Gerente on 2023/10/30
Hello,Hope to see you very soon.Ana MariaManager

10/10 Excellent

MARLENE, HIALEAH

Stayed 7 nights in Oct 2023
Response from Ana Maria-Gerente on 2023/11/10
Hola Marlene,Gracias por escogernos, esperamos verte de nuevo muy pronto!

10/10 Excellent

Victoria

Stayed 1 night in Sep 2023
Response from Ana Maria-Gerente on 2023/10/5
Hola Victoria,Gracias por tu visita, te esperamos de nuevo muy pronto!Ana MariaGerente

10/10 Excellent

Ana Maria

Stayed 1 night in Aug 2023
Response from Ana Maria-Gerente on 2023/10/5
Hola Ana Maria,Gracias por tu visita, te esperamos de nuevo muy pronto!Ana MariaGerente

10/10 Excellent

Lorenzo Eduardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room and a.pwrfect service.
Stayed 1 night in Aug 2023
Response from Ana Maria-Gerente on 2023/8/22
Hola Lorenzo,Esperamos darte de nuevo la bienvenida muy pronto!!

10/10 Excellent

MARIA FERNANDA

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTEL MUY BUENO LIMPIO Y MUY COMODAS LAS HABITACIONES EL SERVICIO DE DESAYUNO EXCELENTE
Stayed 1 night in Aug 2023
Response from Ana Maria-Gerente on 2023/8/22
Hola Maria Fernanda,Gracias por tus comentarios. Esperamos verte de nuevo muy pronto!

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was outstanding and kind, facilities are nice and beauty, and service very good. The towels on bath are a bit outdated and tv router is quiet bit tricky to get it turned on. Overall we had pleasant stay at this Hilton Hotel. Thanks Rick
Stayed 4 nights in Aug 2023
Response from Ana Maria-Gerente on 2023/8/17
Hello Rick,Thank you for choosing us as your hotel in Cali.We hope to see you again!!

10/10 Excellent

Kristian

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
A Basic and Cozy place. Although the utility service is distracted (towels, soap, shampoo things like that)
Stayed 3 nights in Jul 2023
Response from Ana Maria-Gerente on 2023/8/17
Hello Kristian,Thank you for choosing us as your hotel in Cali.In our spaces and rooms you will always find what you need to have a nice stay.We hope to see you again!!

10/10 Excellent

Marcela

Stayed 2 nights in Jun 2023
Response from Ana Maria-Gerente on 2023/7/11
Hola,Gracias por escogernos, esperamos verte de nuevo muy pronto!Ana MariaGerente

10/10 Excellent

Nelson

Stayed 5 nights in Jun 2023
Response from Ana Maria-Gerente on 2023/8/11
Hola Nelson,Gracias por escogernos, esperamos verte de nuevo muy pronto!Ana MariaGerente

8/10 Good

Stella

Stayed 3 nights in Jun 2023
Response from Ana Maria-Gerente on 2023/7/11
Hola,Gracias por escogernos, esperamos verte de nuevo muy pronto!Ana MariaGerente

10/10 Excellent

German

Stayed 2 nights in Jun 2023
Response from Ana Maria-Gerente on 2023/7/11
Hola,Gracias por escogernos, esperamos verte de nuevo muy pronto!Ana MariaGerente

8/10 Good

Carolina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice, ready to help with anything that we need.
Stayed 3 nights in Jun 2023
Response from Ana Maria-Gerente on 2023/7/11
Hola,Gracias por escogernos, esperamos verte de nuevo muy pronto!Ana MariaGerente

10/10 Excellent

Viviana

Stayed 1 night in Jun 2023
Response from Ana Maria-Gerente on 2023/7/11
Hola,Gracias por escogernos, esperamos verte de nuevo muy pronto!Ana MariaGerente

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Jun 2023
Response from Ana Maria-Gerente on 2023/7/11
Hola,Gracias por escogernos, esperamos verte de nuevo muy pronto!Ana MariaGerente

10/10 Excellent

EFRAIN

Liked: Cleanliness, staff & service, property conditions & facilities
Service
Stayed 7 nights in May 2023
Response from Ana Maria-Gerente on 2023/7/11
Hola,Gracias por escogernos, esperamos verte de nuevo muy pronto!Ana MariaGerente

10/10 Excellent

Frances

Stayed 4 nights in Jun 2023
Response from Ana Maria-Gerente on 2023/7/11
Hola,Gracias por escogernos, esperamos verte de nuevo muy pronto!Ana MariaGerente

10/10 Excellent

William

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023
Response from Ana Maria-Gerente on 2023/11/10
Hola William,Gracias por escogernos.

10/10 Excellent

Josr

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and employees.
Stayed 5 nights in May 2023
Response from Ana Maria-Gerente on 2023/5/23
Hello,Hope to see you very soon!Ana MariaManager

8/10 Good

Mauricio

Stayed 3 nights in Apr 2023
Response from Ana Maria - Manager on 2023/4/22
Hola Mauricio,Gracias por escogernos, esperamos verte de nuevo muy pronto!Ana MariaGerente

6/10 Okay

Carlos

Liked: Cleanliness, staff & service, amenities
Stayed 5 nights in Mar 2023
Response from Ana Maria - Manager on 2023/4/22
Hola Carlos,Gracias por escogernos, esperamos verte de nuevo muy pronto!Ana MariaGerente

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, clean, excellent and friendly service.
Stayed 3 nights in Mar 2023
Response from Ana Maria - Manager on 2023/3/29
Hola Stephen,Hope to see you again very soon.Ana MariaManager

8/10 Good

Ignacio

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Habitación sin vista
Desafortunadamente me tocó una habitación sin vista, únicamente hacia el interior, y eso no fue para nada agradable; es más, posiblemente no vuelva al hotel !
Stayed 5 nights in Mar 2023
Response from Ana Maria - Manager on 2023/3/28
Hola Ignacio,Gracias por escogernos, nos encantó darte la bienvenida en nuestra casa.Esperamos que en tu próxima visita, si la ocupación lo permite, haremos todo lo posible por asignarte una habitación con vista externa.Ana MariaGerente

8/10 Good

Kiesha

Stayed 3 nights in Mar 2023
Response from Ana Maria - Manager on 2023/3/28
Hello!Hope to see you very soon ;)Ana MaiaManager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
I love that they added to my stay one free breakfast buffet. That was very nice of them.
Stayed 2 nights in Feb 2023
Response from Ana Maria - Manager on 2023/3/16
Hola David,Nos encanto recibirte en nuestra casa, esperamos verte de nuevo muy pronto!Ana MariaGerente

10/10 Excellent

Caroll

Response from Ana Maria - Manager on 2023/4/13
Hola Caroll,Gracias por tu visita, esperamos verte de nuevo muy pronto.Ana MariaGerente

8/10 Good

anggye

Stayed 1 night in Mar 2023
Response from Ana Maria - Manager on 2023/3/7
Hola Anggye,Gracias por tu visita.Esperamos verte de nuevo muy pronto.Ana MariaGerente

4/10 Poor

Vanessa

Traveled with group
Disliked: Property conditions & facilities
Good Breakfast, rough check in.
Check in was less than desirable. Although nice and friendly, reserved a king bed, with a view, ended up in a queen, then went down, she changed the room, but ended up with no view, looking into a dead end hallway. Breakfast was amazing! Additional staff were great!
Stayed 3 nights in Feb 2023
Response from Ana Maria - Manager on 2023/2/28
Dear Vanessa,Thank you for choosing us as your hotel in Cali, we loved receiving you with your friends, since some of them did not have a reservation, the check-in process took a little longer, especially since we received them all at the same time. It was a pleasure to meet your request to be on the same floor as your friends, as our team reported, only had at tha time one room available with a different bed than the one reserved.We are always willing to support you in whatever you need, for this reason when you requested a room change for the bed size, we assign you the available one, only this time it was internal.We hope you visit our city again, and we hope to welcome you again :)

10/10 Excellent

paulo andres

Traveled with family
Muy buen hotel, todo recomendado
Stayed 2 nights in Feb 2023
Response from Ana Maria - Manager on 2023/2/21
Hola Paulo,Gracias por elegirnos, nos encantó recibirlos en nuestra casa. Esperamos verlos de nuevo muy pronto!Ana MariaGerente

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to staying. Near of main things
A little noisy due a basketball and soccer teams at the hotel.
Stayed 3 nights in Feb 2023
Response from Ana Maria - Manager on 2023/2/21
Hello Carlos,Thank you for choosing us, we loved receiving you in our house. Hope to see you soon.Ana MariaGerente