Deluxe Suite | Terrace/patio

Reviews of Alko Hotel Integrado

3.5 out of 5
Alko Hotel Integrado
Carrera 101 #15-27, Cali

Reviews

8.8

Excellent

Rating 10 - Excellent. 58 out of 88 reviews" "
Rating 8 - Good. 18 out of 88 reviews" "
Rating 6 - Okay. 4 out of 88 reviews" "
Rating 4 - Poor. 4 out of 88 reviews" "
Rating 2 - Terrible. 4 out of 88 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Heide

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent staff; comfortable roos, spacious
Stayed 4 nights in Mar 2024

4/10 Poor

Donna

Traveled with family
Disliked: Staff & service
The slender front desk gal who checked us into the hotel was the most unfriendly host we have ever encountered at a hotel. I travel in foreign countries ALOT. I never make a complaint like this but she should not be in the hospitality business. It was late so decided we would leave the following day losing the money for several days of a paid hotel. She was that rude.
Stayed 4 nights in Dec 2023

8/10 Good

Gerardo, Bogota

Stayed 3 nights in Dec 2023
Response from Alko Hoteles on 2024/1/4
Muchas gracias por su apreciación , es muy importante para nosotros

8/10 Good

Lorenzo E

Stayed 1 night in Sep 2023
Response from Alko Hoteles on 2023/9/27
Gracias , por su apreciación es muy importante para nosotros.

10/10 Excellent

Pedro

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great and service was excellent
Stayed 3 nights in Aug 2023
Response from Alko Hotel Integrado on 2023/8/16
With pleasure Mr. Petter.

8/10 Good

arnold

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We got one of the jaccuzzi suites for a birthday date night, the room was clean and spacious, there was a slight problem with the lock on the sliding glass door to get to the balcony where the jaccuzzi was but the maintenence guy got it opened up for us. The rooms are not sound proof i went to pick up our food that was delivered and could hear the music from yhe room that was not loudin the room. Yhe only other complaint I woild have is the speakers from the television were complete junk.
Stayed 1 night in Jul 2023
Response from Alko Hoteles on 2023/7/17
Thank you very much for your appreciation, it is very important to us, we will keep your suggestions in mind.

10/10 Excellent

Maria Catalina

Liked: Cleanliness, staff & service, room comfort
Amazing stay! Service was excellent.
Stayed 2 nights in Apr 2023
Response from Alko Hoteles on 2023/4/10
Thank you very much for your appreciation Mrs. Maria Catalina, we hope to have you soon in our hotel

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must Stay
This place is amazing!! Great views, secure, amazing staff
Stayed 2 nights in Feb 2023
Response from Alko Hoteles on 2023/3/14
Thank you very much for your comment, it is very important to us, we hope to see you soon

10/10 Excellent

Felece A

Liked: Cleanliness, staff & service, property conditions & facilities
Would liked if there more amenities like a gym or pool
Stayed 3 nights in Feb 2023
Response from Alko Hoteles on 2023/3/4
Thank you very much for your comment, it is very important to us, soon we will be having a pool

10/10 Excellent

Sharita

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Alko Hoteles on 2023/1/24
Thank you for choosing us Sharita. Have a great day.

6/10 Okay

Donald

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Chic looking Improve the Attitude
The hotel is a really nice looking place. The ambiance is there, the rooms need more amenities tho. The customer service definitely needs to be improved. Every other staff member was either very helpful and friendly or the complete opposite in all departments.
Stayed 2 nights in Nov 2022
Response from Alko Hoteles on 2022/11/18
Good afternoon Mr. Donald, thank you for your comment. Regarding the services that the hotel has, soon we will carry out a remodeling which will have much more services and we will be attentive to our staff to manage customer service.

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Try it i promise You you will like it
Thus was my first time in Cali.This hotel is amazing Firstly the staff were all friendly well dressed and there to assist you .It has an architectural style.My Room was fabulous clean spacious great view i had breakfast was included more than you could eat and Supper was also very well done .i also accidentally left some important valuables there they contacted me and are sending them on to me . My rating for this Hotel is 150%
Stayed 2 nights in Feb 2022
Response from Gerente on 2022/2/15
Dear Guest, We appreciate your comment and score, for us it is a pleasure to know your experience and to know that it has been satisfactory. Thanks for trusting us. Happy day! Happy day!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from Reservas on 2021/10/28
Dear guest, We appreciate your score and for choosing us as a place to stay.

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view and restaurant inside
Stayed 3 nights in Oct 2021
Response from Reservas on 2021/10/28
Dear guest, Thank you very much for choosing us as a place to stay, we hope to serve you again at our facilities.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
This was an amazing hotel. The staff was extremely friendly and the room was very clean. I look forward to staying there again on my next visit to Valle del Cauca.
Stayed 2 nights in Oct 2021
Response from Reservas on 2021/10/28
Dear guest, We are pleased to know that his stay was satisfactory, we appreciate having chosen us as a place to stay and we hope to have the pleasure of serving you again.

10/10 Excellent

Danny Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Great service, the rooms are incredibly clean and it’s location is just perfect, nothing bad to say
Stayed 1 night in Sep 2021
Response from Reservas on 2021/9/25
Dear guest, We appreciate your comment, we are pleased to know that your stay was satisfactory. We hope to have the pleasure of serving you again.

10/10 Excellent

BRIAN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a friendo
Stayed 1 night in Aug 2021
Response from Reservas on 2021/9/25
Dear guest, We are pleased to know that your stay was satisfactory. We hope to have the pleasure of serving you again.

8/10 Good

Tish

Traveled with family
Liked: Cleanliness, property conditions & facilities
The visit was good but not great.
Stayed 3 nights in Jul 2021
Response from Reservas on 2021/9/25
Dear guest, We appreciate having chosen us for your stay, we are always willing to improve according to the expectations of each of our guests, your opinion or comment is very important to us. Thanks!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very attentive, walking distance from Jardin Plaza and a short cab ride to Unicentro. Food and staff were great!
Stayed 3 nights in Jul 2021
Response from Reservas on 2021/7/28
Dear guest, We appreciate your comment, we are glad to know that your stay was satisfactory.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No wifi is a deal breaker
Clean, modern; and no wifi entire weekend is a no-go.
Stayed 2 nights in Jun 2021
Response from Reservas on 2021/7/7
Dear guest, Thank you for your comment, we hope that despite the inconvenience with the internet you have been able to enjoy your stay. Unfortunately in the sector there was damage to the network which caused us 24 hours with internet failures. We hope to have the pleasure of serving you again.

10/10 Excellent

marvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Reservas on 2021/6/17
Gracias por la puntuación otorgada. Feliz día!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and small, has the basic amenities. Don't expect a huge menu on the restaurant, and service was OK
Stayed 1 night in Jun 2021
Response from Reservas on 2021/6/17
Dear guest, We appreciate his comment, we are pleased to know that his stay was satisfactory.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean!
Stayed 5 nights in May 2021
Response from reservas on 2021/6/1
Thank you very much for your comment. We continue working to provide an excellent experience.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful & friendly. The hotel decor was updated & trendy
Stayed 1 night in Apr 2021
Response from Reservas on 2021/4/22
The Alko Hoteles team is proud to know that you had a very good and comfortable time during your stay. Thank you for letting us know about your experience with us.

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasure stay
Stayed 1 night in Oct 2020
Response from Reservas on 2021/4/7
Gracias por elegirnos, nos complace que su estadía es satisfactoria.

10/10 Excellent

BRIAN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great time
Stayed 1 night in Nov 2020
Response from Reservas on 2021/4/7
Estimado Huesped, Agradecemos su comentario nos complace saber que su estadía fue satisfactoria!

8/10 Good

Verified traveler

Stayed 3 nights in Mar 2021
Response from Reservas on 2021/4/7
Gracias por su puntuación y la confianza depositada en Alko Hoteles para su hospedaje.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this hotel
Stayed 3 nights in Jan 2021
Response from Gerente on 2021/3/2
Dear guest, We appreciate your comment, we are glad to know that your stay was satisfactory.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 2 nights in Jan 2021
Response from Reservas on 2021/3/2
Dear guest, We are glad to know that his stay was satisfactory.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Modern, clean, friendly staff! We will use this hotel again!!
Stayed 3 nights in Feb 2021
Response from Reservas on 2021/2/18
Thank you very much for your comments, we are happy to know that your stay was satisfactory, the whole family of Alko Hotels awaits you to serve you again. Good day

8/10 Good

Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant hotel, staff is very nice and friendly. Feel welcome and warming!
Stayed 2 nights in Dec 2020
Response from Reservas on 2021/1/14
Thank you very much, dear guest for your comment. We will be happy to serve you again.

10/10 Excellent

Brian, Miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay and great service as usual in all Alko hotels!
Stayed 3 nights in Dec 2020
Response from Reservas on 2021/1/4
We appreciate your comment, for alko hotels it is satisfactory to know that your stay was pleasant. We hope to serve you again. Thank you!

2/10 Terrible

IRA, Chicago

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2020
Response from Reservas on 2020/12/22
Estimado Huésped, Agradecemos su puntuación y la confianza de hospedarse con nosotros.

10/10 Excellent

Verified traveler

Stayed 3 nights in Jul 2020
Response from Alko Hoteles on 2020/8/11
Gracias por hospedarse con nosotros y por sus buenos comentarios.

10/10 Excellent

Griselda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Great hotel! Very friendly staff, sparkling clean!
Stayed 3 nights in Dec 2019
Response from Booking Team on 2019/12/13
Thank you for staying with us and we hope to host you again soon!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Booking Team on 2019/12/13
Thank you for your review!

4/10 Poor

BRIAN

Disliked: Staff & service, property conditions & facilities, room comfort
Not good
The first night I was there I had a leak in the ceiling and the AC did not work properly. I requested for a room change they were unable to accommodate. They sent me a fruit drink for my troubles. I also ran out of shampoo, and requested More and was told that they did not have any. Called again in the morning and they had some. Once again requested for a room change and was told that they could not accommodate
Stayed 2 nights in Jul 2019
Response from Mahin, Communications department. on 2019/7/30
Dear guest, unfortunately the night you arrived Cali had a very strong rain. However our staff acted quickly and accordingly to make you more comfortable in the same room since we didn't have another room available for you during that night, the next day it didn't rain so the leak wasn't a problem anymore and our staff verified the AC which worked properly it only needed some configuration in the AC control. We have addressed your feedback to our staff to check that room again

8/10 Good

Verified traveler

Stayed 3 nights in Jun 2019
Response from Mahin, Communications on 2019/6/27
Dear guest, thank you for staying with us and reviewing our property!

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very efficient and very polite The hotel was very clean
Stayed 5 nights in Jun 2019
Response from Mahin Mobasher, Communications on 2019/6/12
Dear guest, we are glad that your experience with our staff was excelent. We are looking forward to hosting you again.

4/10 Poor

Verified traveler

Stayed 1 night in May 2019
Response from Mahin, Communications on 2019/5/16
Dear guest, we would like to know more about your score and your experience. Please let us know how tor each you or we would appreciate to receive more information.

10/10 Excellent

David, Escondido, us

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really beautiful industrial design very clever. Huge rooms beautiful and updated. Friendly and helpful staff. Close to so much cool stuff and very safe area. Absolutely!!!
Stayed 5 nights in Feb 2019
Response from Mahin, Communications on 2019/2/18
Dear guest, we are happy you had a great experience with us. Thank you very much for your feedback, you are welcome to come back and we will be glad to host you again.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay!
The hotel was nice and the people were welcoming! Recommend it!
Stayed 5 nights in Oct 2018
Response from Booking Team on 2018/10/15
Thank you for your stay and comment. We hope to host you soon.

10/10 Excellent

jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place, Clean, good location
Stayed 1 night in Sep 2018
Response from Reservation Team on 2018/9/24
Thank you for your comment and your stay! We hope to host you again soon.

8/10 Good

Mia, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, safe, with modern amenities. Great rooftop terrace for breakfast, dinner. Having the spa in the same building was wonderful experience. My only negative was that there were two nights were the hot water wasn't working, without any explanation or ability to fix promptly. But other than that the service was great and I will come back.
Stayed 3 nights in Aug 2018
Response from Booking Team on 2018/8/21
Dear Guest, Thank you for choosing us during your stay. We do apologize for the hot water problem, it has been already solved. We hope we can host you again, and exceed your expectations.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is very friendly and helpful and everything is neat and tidy!
Stayed 4 nights in Jul 2018
Response from Mahin on 2018/7/25
Dear guest, thank you very much for choosing us and for your feedback, we are glad you had a good experience with us. See you on your next visit!

10/10 Excellent

Augusto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing staff always happy and very friendly . the hotel is beautiful the breakfast area have a nice view of Cali . the spa was amazing and Claudia is the best . Wonderfull tume !!!
Stayed 6 nights in Jun 2018
Response from Hotel Manager on 2018/6/14
Thank you for your review and for choosing us for your stay. We hope to host you soon, it was a real pleasure having you.

10/10 Excellent

Johannes, Aruba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Location 100% ! Staff 100% ! This is really what you see is what you get. Rooms not really big but really nice , nice neighbourhood , shopping , restaurants real nice ! I will be back for sure.Thank you to all staff !!
Stayed 2 nights in Jan 2018
Response from Hotel Manager on 2018/2/1
Thank you for your review. Our goal is to satisfy our customers and we are very happy we met your expectations. We hope to host you soon.

10/10 Excellent

Mv, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Cali
Brand new and modern hotel in the south of Cali. We walked to nearby restaurantes, but be aware of uneven and narrow city sidewalks.The room was very neat and clean and the bed was comfortable. Parking was free and easy despite the area is small. Breakfast was adequate and the kitchen lady was very friendly as the rest of the personnel. We definitively will stay there again.
Stayed 2 nights in Jan 2018
Response from Hotel Staff on 2018/1/9
Thank you for your comments and recommending our hotel. We focus on serving our guests as best as possible. Hope to see you soon.

2/10 Terrible

Karina

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
They charge more
Be aware the price they advertise is not the real price they charge you.
Stayed 1 night in Dec 2017
Dear Guest, We are sorry to read this message. We have not charged you more. We are completely transparten with our rates, which we convey to Expedia, who is responsible in explaining our rates to possible future guests. Your Reservation was a Superior Room, the rate is as follows: Basic Price : $160.000 Extra Person: $30.000 Total per Night: $190.000 + TAX (19%) This was the amount charged to you. You can also choose to double check with an Expedia agent.