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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
44266 Fairground Road, Caldwell, OH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 183 out of 282 reviews" "
Rating 8 - Good. 75 out of 282 reviews" "
Rating 6 - Okay. 11 out of 282 reviews" "
Rating 4 - Poor. 5 out of 282 reviews" "
Rating 2 - Terrible. 8 out of 282 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great
Stayed 2 nights in Apr 2024

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the highway with many food options within walking distance.
Stayed 1 night in Apr 2024

10/10 Excellent

marit

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly . Super clean room. Will definitely stay again .
Stayed 2 nights in Mar 2024
Response from Carol W. on 2024/4/1
Thank you so much for taking the time to leave us a review. We value our guests and your comments!!

8/10 Good

ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Carol W. on 2024/3/1
Ron, Thank you for taking the time to post a review. We hope to see you again.

10/10 Excellent

James

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Carol W. on 2024/2/2
James, Thank you for taking the time to leave us a great review! We value and appreciate all of our guests.

8/10 Good

Fern

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Carol W. on 2024/2/2
Fern, Thank you for taking the time to leave us a review. We hope to see you again.

8/10 Good

Carolyn

Stayed 1 night in Dec 2023
Response from Carol W. on 2024/2/2
Carolyn, Thank you for taking the time to write a review. We appreciate your feedback.

8/10 Good

Fern

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Carol W. on 2024/1/1
Thank you for taking the time to leave us a review! We hope to see you again soon.

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Carol W. on 2024/1/1
Amy, Thank you for taking the time to leave us a review. We hope to see you again soon.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Carol W. on 2024/1/1
Dennis, Thank you for taking the time to leave us a positive review. We value our guests and feedback is very important to us. We hope to see you again.

10/10 Excellent

Kimberly

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Carol W. on 2024/1/1
Kimberly, Thank you so much for your great review. Feedback from our guests is very important to us. We hope you will stay again.

10/10 Excellent

Marco

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SAFE, EXCELLENT PRICE, CLEAN, CLOSE TO GAS STATIONS
Stayed 1 night in Dec 2023
Response from Carol W. on 2024/1/1
Marco, Thank you for leaving us a great review. Feedback from our guests is very important to us. We hope to see you again.

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort
Go to a different hotel in area
I couldn't remember why I didn't stay there & after staying 3 nights I remembered the rooms are freezing The heaters blow cold air then warm then cold again There's a 1" or better gap under the door any heat goes right under it & out Hairs on the bed, I bought tape to toll up & use to get the hair off There are only sheets on the bed no blankets & it was freezing or below outside all three nights The breakfast was really crap, no fruit or eggs, bacon sausage no cereal just waffles & plain bagels & was out of coffee throughout the day My refrigerator door wouldn't stay shut adding to the cold air already in the room The desk people were great & very attentive and friendly This is the worst hotel in the area & I've stayed at them all
Stayed 3 nights in Nov 2023
Response from Carol on 2023/12/2
Let me apologize on behalf of our entire staff for failing to exceed your expectations. Please let us know at the front desk whenever there are issues and we will gladly fix them for you.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Stop
Good overnight stop.
Stayed 1 night in Nov 2023
Response from Carol W. on 2024/1/1
Thank you for the great review. We appreciate your business.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service
Just an honest price for comfortable stay
Stayed 2 nights in Nov 2023
Response from Carol on 2023/12/2
Thank you for the review. We value and appreciate feedback left from our guests!

2/10 Terrible

Bryan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Horrible customer service.
Stayed 1 night in Nov 2023
Response from Carol on 2023/12/2
Bryan, I want to apologize for failing to exceed your expectations. We hope you stay with us again and we will do our best to make your stay a positive one.

8/10 Good

Marie Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality Inn in Caldwell is centrally located; staff were helpful and customer focused. Room was clean and bed was comfortable. The mini refrigerator, microwave and extra bar sink were handy. The property can be noisy at times; but things were quiet around 10pm. We would stay there again.
Stayed 2 nights in Oct 2023
Response from Carol W. on 2023/12/2
Marie Ann, Thank you for taking the time to post a review! We value you as a guest and our staff appreciates the feedback. We hope to see you again, soon.

10/10 Excellent

David

Stayed 3 nights in Oct 2023
Response from Carol W. on 2023/12/2
Thank you so much for the great review!

10/10 Excellent

David

Stayed 1 night in Oct 2023
Response from Carol W. on 2023/12/2
David, Thank you for leaving us a great review. We hope to see you again.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying there‼️👍
Stayed 1 night in Oct 2023
Response from Carol W. on 2023/12/2
Dana, Thank you for the positive review. We hope to see you again!

10/10 Excellent

DOLORES

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need lamps and shelves with charging outlets by the bedsides on the far corners (only had a center night stand between the beds). There were three of us so the one sleeping on the outside had no place to set and charge their phone. Also those who wanted to stay up and read could not as there was no lamp just the bright overbed lights.
Stayed 1 night in Sep 2023
Response from Carol W. on 2023/10/2
Dolores,Thank you for taking the time to post a review. We appreciate feedback from our guests and will take your suggestions into consideration.

10/10 Excellent

Beverly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Carol W. on 2023/10/3
Beverly, Thank you so much for taking the time to post a great review! We look forward to seeing you again.

10/10 Excellent

Dana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most excellent room this time we had a wet bar, two beds, quite large room it has been all updated
Stayed 2 nights in Sep 2023
Response from Carol W. on 2023/10/2
Dana, Thank you for posting a positive review. We are happy to hear that you enjoyed your room!

6/10 Okay

Connie

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The old phrase "You get what you pay for". The room was extremely small. The "free" breakfast was so bad, I went to McDonalds. I will spend more money and stay at a different hotel next time.
Stayed 1 night in Sep 2023
Response from Carol W. on 2023/10/3
Dear Connie, My apologies for not being able to exceed your expectations on your recent stay.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed at this up facility before and it’s close to my sister and brother-in-law. It’s very clean. Staff is nice. They have a nice continental breakfast.
Stayed 2 nights in Aug 2023
Response from Carol W. on 2023/9/2
Dana, Thank you for leaving such a great review. We love to hear from our guests and cannot wait until your next stay.

8/10 Good

Keith

Liked: Staff & service, property conditions & facilities
Very clean room. Staff was great neighbors were loud and hard to find a parking space.
Stayed 1 night in Aug 2023
Response from Carol W. on 2023/9/2
Keith, Thank you for taking the time to post a review. My apologies for your noisy neighbors. Let us know at the front desk and we will be sure to quiet things down for you.

8/10 Good

Randy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Was clean and well cared for
Stayed 1 night in Aug 2023
Response from Carol W. on 2023/9/2
Randy, Thank you for taking the time to post a review.

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and affordable
Stayed 1 night in Aug 2023
Response from Carol W. on 2023/10/2
Suzanne, Thank you for taking the time to post a positive review. We appreciate and value our guest's feedback.

8/10 Good

Jon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and very affordable
Pleasant stay at this hotel. Clean, comfortable bed. Perfect for a quick stay.
Stayed 1 night in Aug 2023
Response from Carol W. on 2023/9/2
Jon, Thanks for taking the time to post a review. We appreciate your feedback.

10/10 Excellent

Robert

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with stsy
Stayed 9 nights in Aug 2023
Response from Carol W. on 2023/9/2
Robert, Thanks so much for the positive review. We look forward to seeing you again.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I have stayed at this motel when in the area a number of times over the years. The staff is friendly and helpful. The rooms are very nice with plenty of electrical outlets and some USB ports to plug in our laptops and charge our devices. The Continental Breakfast is pretty good with a Waffle Maker. The WiFi was updated recently which was ok but not as good as other motels for speed and staying connected.
Stayed 7 nights in Jul 2023
Response from Carol W. on 2023/9/2
Dan, Thank you for posting a review! We look forward to seeing and visiting with you and your wife again.

4/10 Poor

Heather

Disliked: Property conditions & facilities
Stayed 9 nights in Aug 2023
Response from Carol W. on 2023/9/2
Heather, Thank you for posting a review. We apologize for any inconvenience to you during your stay. We hope you will stay again.

10/10 Excellent

Scott

Stayed 1 night in Aug 2023
Response from Carol W. on 2023/9/2
Dear Scott, Thank you for the great review!

6/10 Okay

Deb

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We stayed in the handicapped room and had water all over the floor from the shower. There were a lot of construction workers staying there at the same time and they were running the halls at night, talking very loudly and cursing outside our door. It ended up being a loud stay with little sleep.
Stayed 2 nights in Jul 2023
Response from Carol W. on 2023/9/2
Deb, My apologies for failing to meet your expectations during your stay. We provide extra bath mats for the accessible room because of the walk in shower. Also, our quiet time is from 11 p.m. to 7 a.m. We remind our guests of this and try to keep noise down to a minimum. We hope to see you again.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Carol W. on 2023/9/2
Benjamin, Thank you so much for posting a positive review. We hope to see you again.

10/10 Excellent

Viswateja

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Aug 2023
Response from Carol W. on 2023/9/2
Thank you for the positive review!!

10/10 Excellent

Melissa, Baldwin

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Renovated rooms with good work areas.
Stayed 1 night in Aug 2023
Response from Carol W. on 2023/9/2
Melissa, Thank you so much for the positive review!!

2/10 Terrible

Mark

Stayed 1 night in Jul 2023
Response from Carol W. on 2023/9/2
Dear Mark, My sincerest apologies for failing to meet your expectations during your stay. We hope to see you again.

8/10 Good

Dipenkumar, BENSALEM

Stayed 1 night in Jul 2023
Response from Carol W. on 2023/9/2
Thank you for taking the time to post a review. We hope to see you again.

8/10 Good

C

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has a back door which is NEVER locked. People can go in and out at will. It has a key card entry system but is not used. I requested the door be locked at least at night but that never happened.
Stayed 2 nights in Jul 2023
Response from Carol W. on 2023/8/2
On behalf of our entire staff, we would like to apologize for the inconvenience of the back door not being locked. Our policy is to lock the door at 11 p.m. Guests can only gain access by using their key card. I will follow up with staff to make sure that this is being followed. We want every guest to feel safe and secure in their rooms.

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness
nice desk clerk very informative
Stayed 1 night in Jul 2023
Response from Carol W. on 2023/8/2
Charles, Thank you for the positive review! We hope to see you again.

10/10 Excellent

Dana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I like the place very convenient close to my sister and my brother-in-law
Stayed 2 nights in Jul 2023
Response from Carol W. on 2023/8/2
Dana, Thank you for the positive review. We cannot wait to see you again!

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Carol W. on 2023/8/2
Lori, Thank you for taking the time to post a review. We value our guests. We hope to see you again soon.

10/10 Excellent

ANDREA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Carol W. on 2023/8/2
Andrea, Thanks so much for the positive review. We hope to see you again, soon!

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable and Quiet
Our hotel stay was great. the staff was very friendly. The room was very clean. Could put out a little bit more food in morning very slim.
Stayed 2 nights in Jul 2023
Response from Carol W. on 2023/7/10
Dear Regina, Thank you so much for the positive review! I will share with the staff. We hope to see you again.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Carol W. on 2023/7/10
Thank you for taking the time to post a review. We hope to see you again.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Jun 2023
Response from Carol W. on 2023/7/3
Lawrence, Thank you for the positive review! We hope to see you again at Quality Inn & Suites.

10/10 Excellent

Christopher

Traveled with family
Liked: Staff & service, property conditions & facilities
Everything was as advertised
Stayed 1 night in Jun 2023
Response from Carol W. on 2023/6/17
Dear Christopher, Thank you for taking the time to post a positive review. Our staff continuously strives to make every guest feel welcome. We look forward to seeing you again.

10/10 Excellent

sarah

Stayed 1 night in Jun 2023
Response from Carol W. on 2023/6/17
Dear Sarah, Thank you for posting a positive review! We are so thankful for our guests and strive to make every guest feel welcome and well rested. We hope to see you again.

8/10 Good

JENNY, ORIENT

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room did not have bath towels - Breakfast was minimal
Stayed 1 night in Jun 2023
Response from Carol W. on 2023/6/17
Dear Jenny, Thank you for taking the time to post a review. Allow me to apologize on behalf of our entire staff for forgetting to place bath towels in your room. We usually recheck each room before our guests arrive, we will do better next time!