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Reviews of Riverview Resort & Conference Center

3.5 out of 5
Riverview Resort & Conference Center
National Hi-way, Parian, Calamba, Laguna

Reviews

6.6
Rating 10 - Excellent. 15 out of 86 reviews" "
Rating 8 - Good. 25 out of 86 reviews" "
Rating 6 - Okay. 22 out of 86 reviews" "
Rating 4 - Poor. 14 out of 86 reviews" "
Rating 2 - Terrible. 10 out of 86 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Manny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome very friendly staff and it’s worth it for the price I pay.
Stayed 6 nights in Jan 2024

8/10 Good

DANILO

Liked: Cleanliness, staff & service, amenities
I would like for the resort to get rid of all stray cats n dogs. These stray animals are risky and dangerous to the guests. Also extend the hours of the restaurant to the guests. The restaurant closes too early.
Stayed 19 nights in Nov 2023

4/10 Poor

Nerisa

Traveled with family
Disliked: Cleanliness, staff & service, amenities
When we booked there were only 1 room available and we had booked 2 rooms with queen bed . We were told we could upgrade to 1 room with a queen bed but had to pay extra for our kids to sleep with a extra bed even thou we had allready paid for 2 queen beds. I would not stay here again
Stayed 2 nights in Sep 2023

10/10 Excellent

Emi

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice amenities and walkable location.
Stayed 11 nights in Apr 2023

2/10 Terrible

Joselito

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

2/10 Terrible

Joselito

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

2/10 Terrible

Joselito

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traumatic stay at Riverview
Terrible facilities, old and not working
Stayed 1 night in Feb 2023

2/10 Terrible

Raymond

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing we like about the property. I can guarantee I will never be back again.
Stayed 1 night in Nov 2022

10/10 Excellent

megan

Stayed 2 nights in Sep 2022

10/10 Excellent

Mary Anne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating staff. Room and amenities were beyond expectations. Would definitely choose as a place to stay again in the future. 😊
Stayed 1 night in Aug 2022

8/10 Good

Aoki

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
施設は古いですが、リゾート感があって良かったです。プール、バーベキュースペース、カラオケ(一曲毎にコインを入れる)などあります。土曜日ということもあり、現地の人達がそれぞれ楽しんでいました。今回は利用しませんでしたが、次回はこれらを楽しみたいです。朝食は部屋のメニューでフロントに注文して部屋で食べました。部屋はそこそこ広くて、シャワーはお湯も出て問題ないレベルと思います。
Stayed 1 night in Feb 2022

8/10 Good

Vincent

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

David

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Its not a riverview. Service in the breakfast cafeteria was painfully slow. But food quality was good. The laundry was frightfully expensive. We asked fro the rates three times to no avail. However the manager to her credit gave us a 50% discount on the laundry. Its OK.
Stayed 3 nights in Dec 2019

10/10 Excellent

Emerson

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I want there but I don’t stay there because to mush noises, i can’t sleep there because there is vibration from down, it’s was the bedroom like you shower me, somebody smoked in front the room. Please I aske you give me back my money. Thanks.
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveler

Traveled with group, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not well kept, TV not working, low water pressure.
Stayed 2 nights in Jan 2019

4/10 Poor

Verified traveler

Liked: Property conditions & facilities
Disliked: Staff & service
Not good
Booked 2 nights to spend sone family time in the resort. They closed both pools for cleaning, so we were left with a very expensive hotel with a small garden to stare at and a pay-per-song karaoke machine as the only amenities. No idea why they can't alternate pools for cleaning. Rooms were very basic, but reasonably clean. Shame about the biting ants that lived on one of our beds. The best part of the stay was breakfast. Look elsewhere.
Stayed 2 nights in Jan 2019

8/10 Good

Eugene

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Poor Internet Connection and Facilities
After few hours of stayed the Flash is not working and the faucet can't stop water pour continuously..Phone is not working we dial 0 or 101 but no response. Internet connection is slow
Stayed 2 nights in Dec 2018

4/10 Poor

Verified traveler

Disliked: Staff & service
Disappointing
One of the cleaning ladies of the hotel told 2 people what I was doing and who was staying with me causing me to have to prove I was not involving myself in activities I shouldn’t be. She made me look bad to officials of the villa I work in. It was not her place to do so. I eventually convinced them that I was with friends and there was nothing more with the person who had drank to much to go home and had stayed with me. It is very rude and illegal to give information about others.
Stayed 1 night in Aug 2018

4/10 Poor

ulysses

Disliked: Cleanliness, property conditions & facilities, room comfort
The room is not that clean. The hotel room needs improvement.
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mice /rats on the ceiling. The room is in very poor condition. No way I’m going to again stay in this hotel.
Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, with a nice pool.
It took the front desk staff awhile to look for my booking. A little bit of a hassle but after all settled. Pool is ok. Kids had fun.
Response from Thess on 2018/5/8
Thank you very much for your candid review of your recent stay at our hotel. I greatly appreciate your comments about aspects of the system that need updating. We look forward to have business again with you.

10/10 Excellent

Shaun, In

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Great good pleasant cozy terrific nice resort. Nice pool everybody was friendly 👍
Stayed 7 nights in Jan 2018
Response from Thess on 2018/1/22
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
No bad , but no roof cover at the mid way from lobby to room. even a short distant, but it is annoying when you facing a heavy rain.
Stayed 9 nights in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and professional
Everything about this place was good. Friendly staff and delicious breakfast. Looking forward to going back.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
very nice pool
could have been worse, not great for a family vacation unless you like to swim a lot

10/10 Excellent

Arnald, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
Great experience from start to end. Staff were helpful, informative and friendly. Air con in the room was a bit noisy but when mentioned at reception was fixed by my return to the room that day. To me it is attention to the problem and the response that makes it an excellent review from me. Please note, if you are expecting "western" luxury this place might not be for you, if you want excellent value then book it. Also note it makes money from being a conference centre and so also holds functions / events at the weekend so there may be noise until midnight. I will book it again without hesitation.
Response from Mike T on 2017/3/8
We appreciate your positive comments. We hope you consider staying with us again if your travel plans include a return to Calamba.

8/10 Good

KWOK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So far the services are good and that will be good to have a mini bar to service us during evening
Response from General Manager on 2017/3/8
We appreciate your feedback. We hope to see you again soon at Riverview!

10/10 Excellent

Zaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel.
Weather was too good. Overall ambiance was good.
Response from General Manager on 2017/1/13
Thank you for your positive feedback. We hope to welcome you back again at Riverview soon!

6/10 Okay

Cecilia

Liked: Cleanliness
Disliked: Staff & service
Christmas trip to Calamba
Pros: The staff were very friendly and helpful. WIFI in the room was strong. The free breakfast was good and the bottomless coffee was very nice. Cons: Micro mini toilet paper rolls. Plan on having to ask for more. The toilet seat was missing in our room. When we complained, we were told by maintenance that it was on order. Now really, who rents out a hotel room with no toilet seat? Major ding to reputation for that.
Response from General Manager on 2017/1/13
We sincerely apologize for the serious oversight. We are currently addressing the situation and hope that in spite of the oversight that you would consider staying again at Riverview on your next visit. Kindly inform us if you will be able to do so in order that we can give you a complimentary upgrade or complimentary meal in appreciation of your kind understanding.

4/10 Poor

Benilda

Disliked: Cleanliness, property conditions & facilities, room comfort
The rooms need to be renovated. The bathroom was in poor condition. The shower water hose looked too old that we were not sure whether to use the shower at all. The floor mat looked like a dirty rug. Good thing that they had fresh smelling bed linens. The staff tried hard to make our stay as comfortable as possible and were apologetic whenever they came to fix something in the room. They had complimentary bottles of water in the rooms ( i booked three rooms)

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never go back
Prepaid booking of a room with two double beds. 1st - Went to hotel lobby was told I had no reservation and I would have to pay to get a room that I already paid for. 2nd - My wife and I had to stay somewhere as it was late and we needed to get some rest so we could catch a bus in the morning. 3rd - After paying for a room with 1 queen size bed and starting to research how all this happened. Magically, my money was refunded and our prepaid reservation was found. 4th - Was never offered to be moved into correct room. So had to settle for dirty, worn out mattress, filthy bathroom and did I mention we had to wear slippers as the floor was sandy.

8/10 Good

C. Richard, Bodyguard Inc. Korea

Liked: Cleanliness, property conditions & facilities, room comfort
Giant pool, conference rooms, menu to please guest
The room was large, bathroom not so; but the prices of food (Chicken Wing sauce was A+) was 50% of what I'd experienced the previous 14 days in Manila, Cebu, Subic and Pampanga! Thanks! Largest pool I'd seen too.
Response from General Manager on 2017/1/13
We appreciate your kind feedback. We hope to welcome you again to Riverview soon!

6/10 Okay

swimming that is all, calamba

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice for swimming. Rest bad.
did bit like it

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No shampoo. The water heater is broken. Loud noises from the pool.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Reception girl appear upset when ask question
Bed was small, wasn't what i ask for, was woken middle of night by what appeared to be a rat chewing on wood, then heard something on floor like rat, didn't know we had to eat outside instead of in, many flies...

8/10 Good

David

Liked: Cleanliness, staff & service
Response from Manager on 2016/4/30
Thank you very much for your feedback. We hope to see you again at Riverview!

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Clean and Comfortable
Had a Nice Stay at Riverview. I would definitely recommend to a Friend or Family. Good Food , and We Loved the Large Pool. Very Clean!!!!
Response from Mike Trinidad on 2016/4/8
Thank you very much for your positive comments. We look forward to see you again soon!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Charlie, Tybee Island, Georgia

Liked: Staff & service
They were working on outdoor embellishments. I would suggest they upgrade the rooms instead. Ok place to stay in the middle of town.
Response from Mike Trinidad on 2016/3/1
We appreciate your feedback. We are continuously upgrading our rooms. Hope to see you again soon!

4/10 Poor

Ashwin, London

Disliked: Staff & service, property conditions & facilities, room comfort
Do not stay at Riverview Resort and conference ctr
Very poor check-in service Staff not concerned and welcoming to the guests No Wi-Fi in room Poor breakfast - limited selection No condiments, shampoo, conditioners, coffee, tea, sugar No windows in the room no places to visit information

6/10 Okay

RR, San Mateo Rizal

Liked: Cleanliness, staff & service, room comfort
We had a nice stay in Riverview
We had a great experience specially my kids enjoyed the pool very much although I personally was disappointed because I thought the pool was hotspring (i booked the resort bec I thought it's hotspring and I was looking forward to an overnight swim) but it was not and just natural spring water. The room was spacious and very clean and what I also like about the resort is that they have affordable meals.
Response from Manager on 2015/5/25
We are glad that you enjoyed your stay at the resort, as you took note of the cleanliness and the affordable meals we offer. We strive hard to make your stay a most enjoyable and comfortable one. We look forward to your next visit at Riverview!

6/10 Okay

ER, Quezon City

Disliked: Cleanliness, property conditions & facilities, room comfort
Need to maintain standards
The resort claims that it was awarded as the best in 2004 and 2007. I guess they have fallen off the cliff in maintaining their standards. See my numerical rating. But, the most irritating is that for every use of facilities/services, there is a corresponding fee - even for hot water or extra pillow (the use of billiards, KTV, etc.). Outrageous! Shape up, Riverview Resort. You are in a strategic location, but you won't attract customers with your fee-for-every-service policy.

4/10 Poor

Mel, Manitoba, Canada

Disliked: Cleanliness, property conditions & facilities, room comfort
Considerably Overrated
We booked this facility mostly for location and the rating provided. I'm sure when this hotel was new it must have been very nice. Unfortunately the years haven't been kind and the maintenance seems quite lacking. The room furnishings were very outdated. Even though we booked for 3 persons the only way this hotel can accommodate is to provide a rollaway into a cramped room. Also paying for the 3 person still only provides breakfast for 2.

10/10 Excellent

Rommy, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
I will use this hotel whenever I visit Calamba!
Response from Manager on 2015/7/25
Thank you very much for the kind review. We look forward to host you again in Riverview on your next visit to Calamba.

6/10 Okay

Huw, Aylesbury

Liked: Cleanliness, staff & service
reasonable
not as nice as pictures on website, friendly staff, reasonable breakfast, not a place to go to for a holiday but short break or just over night stay its fine, swimming pool not clean would stay there again if in the area but wouldn't travel far to stay there again
Response from Manager on 2015/7/25
Your feedback is much appreciated. It helps us improve our product and service. We hope to see you again at Riverview!

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good hotel... almost ruined by their receptionist
Hotel was nice but the receptionist when we checked-in was not the smartest. She was trying to charge us extra for the extra breakfast when this was already paid.
Response from Manager on 2015/7/25
Thank you very much for the feedback. While we strive to render excellent service, we realize that we may fail on some occasions and for this we apologize. Nevertheless, we look forward to host you again at Riverview!

10/10 Excellent

kenneth, nelson, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel
good food and the overall facilities were excellent with helpful friendly staff
Response from Manager on 2015/5/25
Thank you for your excellent review of your stay at Riverview. We hope to see you again on your next visit to the Calamba area.

10/10 Excellent

wayne, pendle, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
located close to the centre of calamba
excellent stay, clean and comfortable, would recommend this hotel highly
Response from Manager on 2015/5/25
We are glad that you enjoyed your stay with us. We look forward to welcome you again at Riverview on your next visit.

6/10 Okay

Lee, Hong Kong

Liked: Cleanliness
Centrally located
Very good central location. Good pool and facilities.
Response from Manager on 2015/7/25
We truly appreciate your positive feedback. We would be glad for the opportunity to welcome you back again at Riverview!