From the moment we arrived I knew I'd made a terrible, costly mistake. The woman at the desk, ( Gleese? ) knew nothing about any reservations. I showed her all of my confirmation documents on my phone from you people. I then handed her my credit card and identification so she could verify that. She ran copies of both then started asking me what kind of room I wanted. I told her at least three times the room, for five guests, was reserved days ago and paid for all ready. She then hand wrote a new bill and slid it to me across the counter! Again I told her I'd made reservation online and had paid all ready! I think she finally realized I wasn't going to be scammed and gave up on her efforts. She lead us up two flights of stairs to a room with two twin beds and left us. She'd given us two towels, two shampoos and two bars of soap for five guests so I went back to collect more towels. She acted insulted that I wanted more towels! This lady knows nothing about the hospitality/service business. On the second day we were going out for most of the day so I dropped off the five used, wet towels and told her I'd pick up fresh ones upon our return. When we returned the family went up to our room while I went to collect our clean towels...again she handed me but two towels and I had to once again teach her to count all the way to five. EVERYTHING but the pool itself was a total disappointment! Quite frankly we wouldn't stay there again if the stay was free.
