Just returned from Pueblo Bonito Sunset Beach in Cabo. The views are absolutely stunning, and the staff are the true highlight—housekeeping, most golf cart drivers, and even those cleaning elevators and restrooms were warm, hardworking, and kind.
Check-out was smooth, and both our Expedia and vacation club credits were honored. We received a $400 credit for attending their vacation club presentation—advertised as 90 minutes but ran about 2.5 hours (we had lots of questions). Note: the credit can’t be used for tips or art gallery purchases.
The vacation club tour showed properties reserved for owners, which were beautifully maintained—far superior to the rooms offered through Expedia and other public channels. Clearly, owners are well cared for. Unfortunately, that level of upkeep isn’t reflected in the public accommodations. Hallways are dim, musty, and in serious disrepair. Rooms offer great views but feel outdated.
Check-in was chaotic, with long waits and an overwhelmed golf cart system—especially on Sundays. The food was underwhelming, with more upcharges than other all-inclusives we’ve visited, though plenty of included options remain.
A resort with exceptional staff and world-class views, but with real maintenance issues that can’t be overlooked.