2 outdoor pools, open 8:00 AM to 8:00 PM, cabanas (surcharge)

Reviews of ME Cabo by Meliá

4.5 out of 5
ME Cabo by Meliá
Playa El Medano S/N, Col. Centro, Cabo San Lucas, BCS

Reviews

8.8

Excellent

Rating 10 - Excellent. 190 out of 270 reviews" "
Rating 8 - Good. 34 out of 270 reviews" "
Rating 6 - Okay. 20 out of 270 reviews" "
Rating 4 - Poor. 11 out of 270 reviews" "
Rating 2 - Terrible. 15 out of 270 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

barbara

Traveled with family
The staff was excellent, courteous, attentive, respectful and always willing to help. The concierge service was so helpful in booking reservations or for anything we needed. We loved the turn down service and the spa. The dj at the pool kept a fun, young vibe and eating or drinking around the pool was easy. Drinks were okay- nothing special and light on alcohol. Property was always clean, complementary breakfast was great and we ordered to our room in the morning so we could take pur time. Overall a wonderful stay and exceptional shoet getaway.
Stayed 5 nights in Apr 2024
Response from Guest Service Center Management on 2024/4/30
Dear Barbara,We would like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that our staff's excellent service contributed to your wonderful stay. It is heartening to know that you appreciated the attentive and respectful nature of our team, and our concierge service's ability to seamlessly assist with your reservations and needs. The turn down service and the spa are indeed part of our aspirational experiences, designed to pamper and rejuvenate our guests in an environment inspired by contemporary European culture. While it is great to know the poolside DJ enhanced the vibrant atmosphere we strive for, we regret that our drinks did not exceed your expectations. Rest assured, we continuously aim to provide a high-quality experience and will take your feedback into consideration. Your commendation of our clean property and the complementary breakfast enjoyed in the comfort of your room is much appreciated, as we aspire to offer an experience that transcends mere accommodation, tailored to the tastes of the stylish urbanite traveler.It would be our pleasure to have you return on another occasion.Very best wishes,Guest Service Center Management

10/10 Excellent

Ardo

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming and the VIP service was excellent!! Will definitely recommend to anyone looking to get away to Cabo.
Stayed 4 nights in Apr 2024
Response from Guest Service Center Management on 2024/4/29
Dear Ardo,Thank you very much for this kind review.We are delighted to hear that our staff's warm welcome and the excellence of our VIP service lived up to your expectations. It is gratifying to know that the cleanliness of our rooms, the condition of our hotel, and the quality of our amenities provided a perfect backdrop for your stay.We look forward to a return visit from you in the future.Best wishesGuest Service Center Management

8/10 Good

Anna Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful. Just a few hiccups throughout the trip: 1. WiFi service- even with the hotel wifi we had absolutely NO service:( I asked staff members if they would be able to log us into the employee wifi, this was unsuccessful . I finally was able to find my concierge who helped me with checking in she gave me access to a private Wi-Fi and then my phone was able to finally work 2. Air conditioning- our room didn’t go below 69 degrees the entire trip. Even after it was fixed 3. Funky Geisha- this was a restaurant on the hotel property. I do not recommend going to this restaurant as it is extremely overpriced, and our waiter was not knowledgeable on items within the menu. He steered us in the wrong direction which resulted in us having to order more food than needed. 4. Security- 10/10 felt very safe! Only thing that was a bit bothersome was the locals on the beach, trying to sell souvenirs as my husband and I would be taking a nap. They would be whistling or trying to get our attention to come buy some thing this got pretty annoying. At the end of our day, we brought our concerns to the concierge at check out to see if there would be something he can do for a bit of our inconvenience throughout the day with the heat and also our Wi-Fi signal and he wasn’t able to do anything.
Stayed 5 nights in Apr 2024
Response from Guest Service Center Management on 2024/4/29
Dear Anna Nicole,Thank you for the time taken to share your experience of staying with us.We are glad to hear that you felt very safe during your stay, and that our property's beauty resonated with you. It is always our aim to provide a secure and visually stunning environment that reflects the aspirational experiences we strive for. It is regrettable, however, to hear about the challenges you faced with the WiFi service and air conditioning. Our guests' comfort is paramount, and we strive to ensure top-notch amenities, including high-speed internet as a standard provision. We're sorry to hear that your experience at Funky Geisha did not meet your expectations. Our array of dining options is curated to offer an inspired journey through Mediterranean and oriental culture, aiming to delight every palate. Your feedback is invaluable to us in maintaining the high standards we set for guest satisfaction. We hope that despite these hiccups, the overall memories of your stay are positive.We hope to welcome you back. Best wishes,Guest Service Center Management

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely an amazing stay. Would definitely recommend. Room view was gorgeous, staff was incredible and friendly.
Stayed 3 nights in Apr 2024
Response from Guest Service Center Management on 2024/4/23
Dear Jacqueline,We would like to thank you for this positive feedback about your stay in our hotel.We are thrilled to hear that your stay was absolutely amazing and appreciate your kind words regarding the breathtaking views from our rooms, as well as the incredible and friendly staff. It is always our aspiration to provide an experience that transcends mere accommodation, infusing every stay with the essence of contemporary European culture and the vibrant spirit of Mediterranean life. Rest assured that our commitment is to ensure that ME remains the place to be seen, offering not just a stay but an aspirational experience within one of the most renowned cultural destinations.It would be our pleasure to have you return on another occasion.Very best wishes,Guest Service Center Management

8/10 Good

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property but the constant music can be a little much! Rooms are very nice and great staff! Food on property was fair but many options around resort.
Stayed 2 nights in Apr 2024
Response from Guest Service Center Management on 2024/4/20
Dear Madam,Thank you for the time taken to share your experience of staying with us.We're delighted to hear that the rooms and our staff met your expectations and contributed positively to your stay. Our commitment to providing an aspirational experience is paramount, and it's rewarding to know that we delivered. It seems that our vibrant atmosphere, a hallmark of the ME experience, was a bit overwhelming at times. The dynamic ambiance, inspired by Mediterranean style and contemporary European culture, is a core part of our identity, offering an experience that transcends mere accommodation. We're always striving to balance the lively spirit with the comfort of our guests and provide earplugs for those who prefer a quieter environment.We hope to welcome you back. Best wishes,Guest Service Center Management

10/10 Excellent

Nyeisha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and very relaxing
Stayed 2 nights in Mar 2024
Response from Guest Service Center Management on 2024/4/15
Dear Nyeisha,Thank you for positively reviewing your visit.We are delighted to hear that you found our resort beautiful and relaxing, reflecting the pinnacle of contemporary European elegance and Mediterranean charm. Your appreciation for our meticulous room cleanliness, the impeccable condition of our hotel, our dedicated service, and the thoughtfully curated room amenities reaffirms our commitment to offering an aspirational experience that transcends mere accommodation. It is heartening to know that we have succeeded in creating an environment where stylish urbanite travelers like you can be seen enjoying the essence of ME.We look forward to seeing you again in the future.Kind regardsGuest Service Center Management

10/10 Excellent

Denise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel in Cabo. Excellent room, restaurants, pools and amazing staff. Highly recommend this property. We had an amazing stay.
Stayed 6 nights in Apr 2024
Response from Guest Service Center Management on 2024/4/15
Dear Denise,Thank you for reviewing your recent experience.We are thrilled to hear that you found our rooms to your liking and that the culinary offerings at our restaurants added to your amazing stay. It is our aim to provide an aspirational experience that transcends mere accommodation, and we are glad you enjoyed the ambiance of our pools and the dedication of our staff. Our team strives to create an environment inspired by contemporary European culture, where every guest feels like they are indeed in the place to be seen.We hope to see you again. Kind regards,Guest Service Center Management

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always wanted to stay here when visiting Cabo and they did not disappoint. From the food to the booze and the staff being overly available at any moment (Thanks Anna), I highly recommend this experience. If you want somewhere quiet, I would advise going to another resort only because music by the pool is almost an all day thing when combined with the festive Taboo crowd.
Stayed 4 nights in Apr 2024
Response from Guest Service Center Management on 2024/4/11
Dear Jason,Thank you for taking the time to leave a review of your recent stay.We are thrilled to hear that our diverse culinary offerings and attentive staff, including Anna, enhanced your stay, delivering an aspirational experience synonymous with our ethos. It is gratifying to know that the essence of our ME brand, from the stylish ambiance to the Mediterranean-inspired Taboo Beach Club, resonated with you. However, we acknowledge that the vibrant energy of our venue, characterized by the constant music and lively atmosphere, may not be suited for those seeking tranquility. We cater to the stylish urbanite traveler seeking to be seen and immersed in contemporary European culture and entertainment, and we appreciate your helpful suggestion for future guests with different preferences.We all hope to welcome you back on a future visit.Kindest regards,Guest Service Center Management

6/10 Okay

Cherylee Shaar

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The location is convenient for walking to nearby restaurants.
Stayed 4 nights in Apr 2024
Response from Guest Service Center Management on 2024/4/11
Dear Cherylee Shaar,We appreciate that you took the time to share your experience with us.It is concerning to note your feedback regarding service and hotel conditions. We are constantly striving to provide an environment that reflects our commitment to an experience that transcends accommodation, and your remarks are taken seriously. We are grateful for your comments on room cleanliness and amenities and are glad that these aspects met your expectations, aligning with our aspiration to offer a stylish and comfortable retreat for the urbanite traveler.We hope that you will return on a future occasion. Best regards,Guest Service Center Management

10/10 Excellent

NICHOLE

Stayed 4 nights in Mar 2024

10/10 Excellent

Tommy G

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Attentive service. Nice comfortable rooms.
Stayed 5 nights in Mar 2024
Response from Guest Service Center Management on 2024/4/8
Dear Tommy G,It is a real reward to receive such a great review.We are elated to hear that our attentive service met your expectations and that you found comfort in our rooms. Your commendation on the room cleanliness and the overall condition of our hotel is much appreciated. It is delightful to know that our team's dedication to service excellence contributed positively to your experience. Your observations are a testament to our aspiration to provide experiences that transcend mere accommodation, and we are glad that our contemporary European influence and Mediterranean style resonated well with you.We look forward to welcoming you for another pleasant stay. Best wishes,Guest Service Center Management

10/10 Excellent

Aleksandr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest service center management on 2024/4/12
Dear Aleksandr ,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

8/10 Good

MARILU

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t received the benefit to upgrade my room
Stayed 5 nights in Mar 2024
Response from Guest Service Center Management on 2024/4/4
Dear Marilu,Thank you for taking the time to provide us with your feedback.We truly value the satisfaction of our guests during their time with us, and it is unfortunate to read that your expectations were not completely met. Please rest assured that your comments have been taken into consideration.We do hope to have the opportunity to welcome you back in the future. Best regards,Guest Service Center Management

10/10 Excellent

Reuben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Service Center Management. on 2024/4/1
Dear Reuben,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

10/10 Excellent

Santo

Stayed 2 nights in Mar 2024
Response from Guest Service Center Management. on 2024/4/15
Apreciable Santo,Gracias por compartir sus comentarios con nosotros.Nos encanta saber que han disfrutado de una estancia relajante y del buen servicio y atención brindados por nuestro increíble staff. Será un placer para todos los que trabajamos acá el tenerlos de regreso pronto para seguir superando sus expectativas.Saludos cordiales.

10/10 Excellent

Rajeev

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Service Center Management. on 2024/4/1
Dear Rajeev,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

10/10 Excellent

John

Stayed 4 nights in Mar 2024
Response from Guest service center management on 2024/4/12
Dear John,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

10/10 Excellent

Noyem Nona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest service center management on 2024/4/12
Dear Noyem Nona ,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

2/10 Terrible

Michael

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
This hotel up charges for everything. At check in they will try to get you to upgrade even though you already paid for the upgrade through Expedia.
Stayed 3 nights in Mar 2024
Response from Yared Reding, Aura Manager on 2024/3/18
Dear Sir, Thank you for taking the time to let us know your opinion of your recent stay.We appreciate your feedback and apologize for the inconvenience you faced regarding the payment issue. We endeavour to provide an excellent standard for our guests and will be sure to address this matter with our team to avoid a similar situation in the future.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Yared Reding, Aura Manager

10/10 Excellent

Reed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect and the views were the best on the beach. The vibe of the hotel was just right for those looking for that upscale "beach club" vibe.
Stayed 4 nights in Mar 2024
Response from Yared Reding, Aura Manager on 2024/3/17
Dear Reed,Thank you for your kind review of your recent stay at our hotel.We are thrilled to hear that the location and views met your highest expectations, providing a perfect backdrop for your stay. The vibrant atmosphere of our upscale beach club is indeed designed for those seeking an aspirational experience, where the Mediterranean-inspired indulgence meets contemporary luxury. Our dedicated team strives to ensure every guest enjoys pristine room cleanliness, top-tier hotel condition, and exceptional service, complemented by the finest amenities. It is gratifying to know that these elements have contributed to the enjoyment of your visit.We would love to have you return in the future.All the best,Yared Reding, Aura Manager

10/10 Excellent

Gustavo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Mar 2024
Response from Yared Reding, Aura Manager on 2024/3/11
Apreciado Gustavo,Le agradecemos que nos dejara sus impresiones tras su paso por ME Cabo.Nos complace enormemente que haya disfrutado de la pulcritud de su habitación, el impecable estado del hotel, el servicio de primera y las amenidades de su habitación. Cada detalle está pensado para evocar ese estilo mediterráneo que nos inspira y ofrecer una experiencia que trasciende la simple estancia, convirtiéndonos en un destino cultural de renombre donde ME es el lugar ideal para ser visto.Estaremos encantados de poder darle la bienvenida de nuevo en otra ocasión. Un saludo cordial,Yared Reding, Aura Manager

10/10 Excellent

George, Anaheim

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Upscale hotel with great amenities and restaurants conveniently locates near the marina and attractions
Stayed 6 nights in Feb 2024
Response from Yared Reding, Aura Manager on 2024/3/11
Dear George,Thank you for sharing this review of your time at our hotel.We are thrilled to hear that our strategic location near the marina and local attractions added convenience to your stay. It is gratifying to know that the cleanliness of our rooms and hotel condition met your expectations, and that you found our service to be impeccable. Our aim is to offer an experience that transcends mere accommodation, inspired by Mediterranean style and the vibrant culture of contemporary Europe, making ME the place for the stylish urbanite traveler to be seen.We hope to welcome you back.Best wishes,Yared Reding, Aura Manager

2/10 Terrible

DARREL

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 9 nights in Feb 2024
Response from Guest Service Center Management. on 2024/3/21
Dear Darrel,Thank you for sharing your experience with us.We regret to know your stay was not ideal ant that the service and attention provided did not surpass your expectations. We would have loved to know more details on the areas and services you feel we should improve. Still, we invite you to visit us again so we can show you the changes we are constantly making.Best regards.

10/10 Excellent

Emily

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about ME Cabo and cannot wait to come back some day !
Stayed 2 nights in Feb 2024
Response from Yared Reding, Aura Manager on 2024/2/29
Dear Emily,Please accept our thanks for your kind review regarding your stay.We are thrilled to hear that you appreciated the cleanliness and condition of our hotel, as well as the room amenities. Our team takes pride in providing a comfortable and enjoyable stay for our guests. It is also great to know that our service met your expectations, and we will continue to strive for excellence in this area.We look forward to seeing you again on your next stay.Best wishes,Yared Reding, Aura Manager

10/10 Excellent

Laron, Midway

Stayed 2 nights in Feb 2024
Response from Guest Service Center Management on 2024/3/21
Dear Laron,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

10/10 Excellent

Art

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area is great and alive at night!
Stayed 2 nights in Feb 2024
Response from Yared Reding, Aura Manager on 2024/2/26
Dear Art,We appreciate that you took the time to share your experience with us.We are thrilled to hear that you found our pool area vibrant and enjoyable during the evening. Our aim is to offer an aspirational experience, blending the lively Mediterranean ethos with the dynamic spirit of Los Cabos. It is wonderful to know that our commitment to cleanliness and service met your expectations, providing that stylish urbanite retreat we’re known for. We appreciate your positive feedback on our hotel's condition and the amenities provided in our rooms, designed to enhance the contemporary European culture inspired stay for all our guests.We hope to welcome you again. Best wishes,Yared Reding, Aura Manager

4/10 Poor

kemi

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Food was not good
Stayed 4 nights in Feb 2024
Response from Guest Service Center Management on 2024/2/20
Dear Kemi,Thank you for sharing your experience with us.We regret to know your stay was not ideal ant that the service and attention provided did not surpass your expectations. We would have loved to know more details on the areas and services you feel we should improve. Still, we invite you to visit us again so we can show you the changes we are constantly making.Best regards.

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is absolutely gorgeous! It is close to everything you want to see in Cabo. Just minutes from downtown Cabo and super close to the Marina. Walmart is within walking distance. It is on the best beach in Cabo. The staff is super helpful and the rooms are well maintained. I will definitely book again.
Stayed 4 nights in Feb 2024
Response from Yared Reding, Aura Manager on 2024/2/20
Dear Christina,Many thanks for this high rating.We are thrilled to hear that our proximity to the cultural vibrancy and conveniences of downtown Cabo, as well as the Marina, added value to your stay. It is gratifying to know that our location on Cabo's finest beach met your expectations for an aspirational experience. Our team takes great pride in maintaining our accommodations to ensure an environment that reflects our commitment to artistry and Mediterranean-inspired luxury. Your satisfaction with our service is a testament to our team's dedication to providing a stay that transcends mere accommodation.We look forward to welcoming you back on a future occasion.Best regards,Yared Reding, Aura Manager

10/10 Excellent

Israel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely amazing. It literally catches your eyes as soon as you walk in the hotel lobby as the view in front of you takes your breath away. All the staff and personnel were very friendly and attentive especially Giovanni, his level of set for us during our stay was great. He went above and beyond to make us happy and have a wonderful time.
Stayed 4 nights in Feb 2024
Response from Yared Reding, Aura Manager on 2024/2/19
Dear Israel,Thank you for your kind feedback.We are thrilled that the breathtaking views upon entering our establishment left a lasting impression on you. Our team, particularly Giovanni, is delighted to have contributed to your wonderful stay, offering attentive and friendly service that lives up to the aspirational experiences we strive to provide. It is heartening to know that our dedication to sophistication and the contemporary European culture that inspires us resonated so deeply with you. Your commendations on the impeccable cleanliness, outstanding hotel condition, excellent service, and room amenities affirm that we are upholding the high standards synonymous with our brand.We look forward to seeing you again soon, Kind regards,Yared Reding, Aura Manager

10/10 Excellent

James W

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lively and Cool property with a great staff
Stayed 4 nights in Feb 2024
Response from Guest Service Center Management. on 2024/2/12
Dear James W,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

10/10 Excellent

Jazmin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location Swimmable beach and easy walk to the marina and restaurants. Definitely will stay again.
Stayed 4 nights in Jan 2024
Response from Yared Reding, Aura Manager on 2024/2/6
Dear Jazmin,Many thanks for this high rating.We are delighted to hear you enjoyed our prime location, nestled on the swimmable shores of El Médano beach and a short promenade away from the heart of Cabo San Lucas. Your appreciation of the ease of access to local dining and the marina is reflective of our aspiration to offer not just accommodation, but an enriching cultural encounter. It is gratifying to know that the cleanliness of your room, the condition of our hotel, and the service provided by our team met your expectations and contributed to a memorable stay. These are the core aspects of our philosophy to deliver an experience that transcends the ordinary, inspired by the contemporary European culture and Mediterranean style, ensuring ME is indeed the place to be seen.We look forward to welcoming you back on a future occasion. Best wishes,Yared Reding, Aura Manager

8/10 Good

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility. A little overpriced on drinks and food.
Stayed 6 nights in Jan 2024
Response from Yared Reding, Aura Manager on 2024/1/26
Dear Ryan,Thank you for your kind review.We are thrilled to hear that the cleanliness, hotel condition, and service met your expectations. It is our aim to offer an aspirational experience, and we're delighted that these aspects contributed positively to your stay. Our room amenities are thoughtfully curated to enrich your visit, and we appreciate your recognition of their quality. We note your comment on our dining pricing and strive to provide value through our unique culinary offerings, inspired by Mediterranean style and contemporary European culture, which are part of the vibrant ME atmosphere.We hope to welcome you back.Kind regards,Yared Reding, Aura Manager

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I spent 4 nights here, based on some of the negative reviews I was a little worried about it being too loud. From our experience this was not the case at all, all around it was a beautiful resort with exceptional customer service. Music was playing around the pool all day but wasn't overly loud and was shut down reasonably early. My only few comments would be costs but that is just the area, everything is pricey. And the amount of vendors harassing you to purchase things but again, comes with the territory. Would definitely recommend.
Stayed 4 nights in Jan 2024
Response from Yared Reding, Aura Manager on 2024/1/23
Dear Mike,Thank you for taking the time to review your stay.We are thrilled to hear that you found our resort beautiful and our customer service exceptional. It is our pleasure to provide a vibrant atmosphere where music complements the setting without being intrusive. We are glad that it enhanced your stay rather than detracted from it. We understand that the area's prices can be a concern, and we strive to ensure that our guests receive the utmost value in every aspect of their stay. Regarding the vendors, their presence is indeed part of the local charm, and we appreciate your understanding on this matter.We look forward to welcoming you back on a future occasion. Best wishes,Yared Reding, Aura Manager

10/10 Excellent

Ernest

Stayed 5 nights in Jan 2024
Response from Guest Service Center Management on 2024/2/12
Dear Ernest,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

10/10 Excellent

Marc

Stayed 4 nights in Jan 2024
Response from Guest Service Center Management on 2024/2/12
Dear Marc,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

10/10 Excellent

Kye, Encinitas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and upbeat environment. The pool area was rocking on Saturday an Sunday with DJ! Hotel rooms were nice and simple, with daily service. The pool-side food and beverage is very pricy (e.g., a since cocktail is $25 or more). We got a few drinks and a snack at it was was $200 at the pool.
Stayed 2 nights in Jan 2024
Response from Yared Reding, Aura Manager on 2024/1/16
Dear Kye,Thanks for taking the time to share your opinions on your visit to our hotel.We are thrilled to hear that you enjoyed the vibrant atmosphere at our pool area and the presence of the DJ, enhancing the weekend vibe. It is also gratifying to know that our room offerings, complete with daily service, met your expectations.We take note of your comments regarding the pricing of our pool-side food and beverage service. While our prices reflect the high-quality ingredients and the exceptional service we strive to provide, we understand that value perception varies for each guest.We appreciate your positive feedback on our hotel's cleanliness, overall condition, and the amenities provided in the rooms.Yared Reding, Aura Manager

10/10 Excellent

Dikla

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 3 nights in Jan 2024
Response from Yared Reding, Aura Manager on 2024/1/9
Dear Ms Dikla, Thank you for taking the time to review your stay.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.Thank you again; we hope to welcome you back soon.Kind regards,Yared Reding, Aura Manager

8/10 Good

Alexandra

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Guest Service Center Management. on 2024/1/16
Dear Alexandra,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

8/10 Good

JILLIAN, San Juan Capistrano

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was lovely but expensive. The hotel charged an exorbitant amount for resort fees & taxes ($465 extra for just two nights). The food was quite expensive at the resort as well as were spa treatments. Additionally, you have to walk 15 minutes to the little town or take a taxi. There are a lot of couples with kids and a lot of young people drinking and partying which equates to noise. However, I'd stay again as the grounds and accommodations are lovely (except beds are hard).. the biggest issue was our friend who was traveling with us had his credit card copied at the hotel (front desk or restaurant on the first day) which was utilized to buy $2,500 in Ticketmaster tickets and other places. That was a major disappointment since his card had to be canceled, and he didn't have another one with him to utilize for the remainder of the trip.
Stayed 2 nights in Dec 2023
Response from Yared Reding, Aura Manager on 2024/1/8
Dear Jillian,Thank you very much for your review.We are delighted to hear that you appreciated the beauty of our grounds and accommodations. Our aim is to provide a unique and memorable experience, and we're glad that these aspects stood out during your stay. Regarding the resort fees and taxes, we strive to be transparent with our pricing, and these are aligned with the exceptional quality and range of services we offer, including our prime location and high-end amenities detailed on our information sheet. We acknowledge that our culinary offerings and spa treatments are priced to reflect the premium experience we aspire to provide, which includes sourcing the finest local ingredients and offering a diverse range of relaxing and luxurious treatments. As for the convenience of our location, we're just a short walk from the vibrant downtown area, providing both tranquility and easy access to local attractions. We are, however, concerned to hear about the incident involving your friend's credit card. Please rest assured that we take security very seriously, as indicated by our comprehensive security measures including CCTV and key card access. We would welcome the opportunity to discuss this matter further to ensure it is thoroughly investigated.We hope that we have the pleasure of seeing you again in the near future. Kind regards,Yared Reding, Aura Manager

10/10 Excellent

shahram

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort, you can swim in the beach , house music plays all day , very hip. Very lively …food very very expensive (ex: $35 for a hamburger on the resort)
Stayed 2 nights in Jan 2024
Response from Yared Reding, Aura Manager on 2024/1/5
Dear Shahram,Thanks for taking the time to let us know your opinion of your stay.We are thrilled to hear that you enjoyed the beautiful resort setting and our exclusive beach access, allowing for a memorable swim. Our vibrant atmosphere, accompanied by house music, is indeed designed for those who appreciate a lively scene. We also take pride in our commitment to cleanliness and overall hotel condition, ensuring a pristine environment for our guests. While we understand that our unique dining experiences and specialty items may come at a premium, we strive to provide exceptional quality and service that justifies the value. Rest assured that providing a range of options to suit various preferences is important to us.We look forward to seeing you again.Kind regards,Yared Reding, Aura Manager

8/10 Good

Sanchit, Saratoga

Stayed 4 nights in Dec 2023
Response from Guest Service Center Management on 2023/12/26
Dear Sanchit,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

10/10 Excellent

Rebecca

Stayed 2 nights in Dec 2023
Response from Guest Service Center Management. on 2024/1/16
Dear Rebecca,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

10/10 Excellent

Shawna

Stayed 4 nights in Dec 2023
Response from Guest Service Center Management. on 2023/12/26
Dear Shawna,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards.

10/10 Excellent

Seneca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Service Center Management. on 2023/12/26
Dear Seneca,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

10/10 Excellent

Willsie

Response from Guest Service Center Management. on 2024/2/12
Dear Willsie,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

10/10 Excellent

Itzel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location!
Stayed 3 nights in Dec 2023
Response from Yared Reding, Aura Manager on 2023/12/18
Estimado huésped,Nos complace enormemente saber que nuestra ubicación fue de su agrado y que la limpieza de la habitación, el estado del hotel, el servicio y las amenidades de la habitación cumplieron con sus expectativas al 100%. Es un honor recibir comentarios positivos como el suyo, que reflejan el compromiso de nuestro equipo por brindar una estadía inolvidable, destacándonos por ofrecer habitaciones modernas y exclusivas con vistas impresionantes, así como un servicio de primera categoría.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,Yared Reding, Aura Manager

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
So I booked this hotel many times previously and this will be the last time I will EVER stay here. Right from the airport pick up they send a car that has no water to give us which is advertised as an amenity when you book the grossly overpriced private car. NO WATER AND NO AC, then I come to check into my room and they have this disgusting perfume machine spraying this disgusting scent that instantly gave me hives and a rash on my whole body, this is the first day of the trip, so I ask for a new room or a refund to book a hotel that I would be able to enjoy properly they told me they don’t have have rooms for me and it’s no refund, ok I found that hard to believe since the hotel was literally completely empty the whole time I was there. Fast forward to night time, maybe I thought I would be able to sleep, but no I was wrong the music on the roof kept me up till 3am every night and it’s not just soft music it’s loud banging and items breaking and doors slamming, omg I need a vacation from this vacation. Literally the worst experience I have ever had in my life , not to mention we booked the most expensive room on the property. If you don’t want to sleep and want to break out in hives and get horrible customer service stay here. Also they refused to give me my advertised spa credit for $85 and my other advertised credits that I got with booking the room at this hotel. Horrible, only thing that’s good here is the food which you can go and eat at those restaurants without a room
Stayed 6 nights in Nov 2023
Response from Yared Reding, Aura Manager on 2023/12/7
Dear Guest,Thank you for this review about your recent stay.We sincerely apologize for any discomfort you experienced during your stay. We aim to provide a welcoming and comfortable environment, and we regret that the scent in your room was not to your liking. While we strive to maintain a vibrant atmosphere with our rooftop entertainment, we understand that the volume of the music was a concern and we are looking into ways to ensure all of our guests have a restful experience. We regret to hear about the issues you encountered with the airport transfer and would like to assure you that our services typically include air conditioning and complimentary water for our guests' convenience. We also apologize for any confusion regarding the spa credit, and we would like to clarify that our staff is committed to ensuring that all advertised credits are honoured. Our team is dedicated to providing exceptional service and it seems we fell short during your visit. We appreciate your feedback as it is crucial for us to address these areas and enhance our guest experience.Best regards,Yared Reding, Aura Manager

10/10 Excellent

Keisha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfecto Ask for ana
Stayed 3 nights in Nov 2023
Response from Yared Reding, Aura Manager on 2023/12/4
Dear Keisha,Thank you for such a positive review.We are glad we were able to meet all your requirements for a perfect stay.We hope to see you again soon.Kind regards,Yared Reding, Aura Manager

10/10 Excellent

Paola

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front office staff. However staff by the pool could do a better job.
Stayed 3 nights in Nov 2023
Response from Yared Reding, Aura Manager on 2023/12/4
Dear Paola,We appreciate that you took the time to share your experience with us.We're glad you found our front office staff to be outstanding; their dedication is a cornerstone of the unique experience we aim to provide, reflected in our ME+ personalized service and 24/7 assistance. Our room cleanliness and overall hotel condition clearly met your expectations, which is heartening as we strive for excellence in every aspect of our resort, from the modern amenities in our rooms to the meticulous upkeep of our facilities. We do note your comment regarding our pool area staff and want to assure you that we continually work on training and service improvement to ensure that all guest interactions are nothing short of exceptional.We hope we may have the chance to welcome you back in the future. Kindest regards,Yared Reding, Aura Manager

6/10 Okay

Joshua Patrick

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Nov 2023
Response from Guest Service Center Management. on 2023/11/30
Dear Joshua Patrick,Thank you for sharing your experience with us.We regret to know your stay was not ideal and the service and attention provided by our staff did not exceed your expectations. We would have loved to know more details about the services and areas that you feel we should improve. We would love to host you again to show you all the changes we will be making.Best regards.