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Reviews of Grand Velas Los Cabos - All Inclusive

5 out of 5
Grand Velas Los Cabos - All Inclusive
Carretera Transpeninsular Km. 17, Corredor Turístico, Los Cabos, Cabo San Lucas, BCS

Reviews

9.8

Exceptional

Rating 10 - Excellent. 211 out of 240 reviews" "
Rating 8 - Good. 20 out of 240 reviews" "
Rating 6 - Okay. 5 out of 240 reviews" "
Rating 4 - Poor. 1 out of 240 reviews" "
Rating 2 - Terrible. 3 out of 240 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lynn

Traveled with family and small children, Traveled with group, Traveled with family
If you want a taste of paradise, this resort is where you will find it….. Absolutely amazing!!!
Stayed 4 nights in Apr 2024
Response from Guest Service on 2024/4/25
We’re very excited to learn that you had a great stay with us and that you took the time to share your feedback. We truly appreciate it. We hope that you will return to Grand Velas Los Cabos, your personal "paradise," when you’re back in town for more wonderful vacation experiences. As always, we remain at your service.

10/10 Excellent

Al, Newport Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great 5 star resort option in cabo
Stayed 3 nights in Apr 2024
Response from Guest Service on 2024/4/10
Thank you very much for taking the time to share with the world your wonderful thoughts and perceptions on your recent vacation experience at Grand Velas Los Cabos. We are pleased to have exceeded all of your expectations and look forward to having the pleasure of hosting you again in the near future.Until then, we remain at your faithful service.

10/10 Excellent

William, Bethesda

Stayed 7 nights in Mar 2024
Response from Guest Service on 2024/4/30
Thank you so much for granting us your perfect rating on your recent vacation experience in Grand Velas Riviera Nayarit. Were very satisfied to know that we have surpassed your expectations and hope that you will enjoy our hospitality again soon.Until then, we remain at your service.

10/10 Excellent

justo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Uriel was our concierge excellent and all the staff too.
Stayed 4 nights in Mar 2024
Response from Guest Service on 2024/4/1
We’re very excited to learn that you had a great stay with us and that you took the time to share your feedback regarding Uriel, your concierge. He will truly appreciate your words of praise, and we hope that you will return to Grand Velas Los Cabos when you’re back in town for more wonderful vacation experiences. As always, we remain at your service.

10/10 Excellent

Silva, Burbank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Service on 2024/4/2
Thank you very much for sharing your rating on your recent stay with us at Grand Velas Los Cabos. We highly appreciate being considered by you as an excellent resort, and we hope to have the pleasure of hosting you again in the near future.Until then, we remain at your faithful service.

10/10 Excellent

Rebecca

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous. Meticulous. Exceptionally well trained staff. Felt well taken care of and you definitely get what you pay for. The only thing is that although it says tips included, they still seem to be very much expected. Take extra cash and be prepared to add tips at the restuarants.
Stayed 7 nights in Mar 2024
Response from Guest Service on 2024/3/28
Thank you so much for taking the time to review Grand Velas Los Cabos. One of the pleasures of our job is sharing guest feedback with the team and we can’t wait to read this review at our next meeting. We’re highly delighted that you enjoyed the experience and that we were able to provide you with a great stay. As always, we remain at your service.

10/10 Excellent

Paige, Riverbank

Stayed 6 nights in Mar 2024
Response from Guest Service on 2024/4/19
Thank you very much for sharing your excellent 5/5 score on your recent holiday experience at Grand Velas Los Cabos. We are truly honored that you selected our resort as the setting for your well-deserved vacation and that you found your stay to be highly fulfilling. We hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service.

10/10 Excellent

Marc Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Fun and Luxury Get Away
Stayed 3 nights in Jan 2024
Response from Guest Service on 2024/2/2
Thank you very much for taking the time to share with the world your wonderful thoughts and perceptions on your recent vacation experience at Grand Velas Los Cabos. We are pleased to have exceeded all of your expectations and look forward to having the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,

10/10 Excellent

Mason

Stayed 3 nights in Jan 2024
Response from Guest Service on 2024/1/15
Thank you very much for sharing your rating on your recent stay with us at Grand Velas Los Cabos. We highly appreciate being considered by you as an excellent resort, and we hope to have the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,

2/10 Terrible

Eric

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The property was beautiful and the staff were friendly and helpful. BUT, the hotel wrongfully overcharged us. We pre-paid our rooms through Expedia, and when we showed up at check-in, the hotel claimed that we owed an additional $864 because two of our children were over the age of 3. We were a party of 6. 2 adults and 4 children ages 17, 16, 13 and 11, all of which was entered with Expedia at booking. When we disputed at check-in that we owed any additional money over what we pre-paid, they told us they were dropping the issue. Then we noticed on our final bill, that the hotel did not drop it, but wrongfully charged us the $864. Expedia eventually refunded us the wrongfully charged amounts, but the hotel charging us under these circumstances was absolutely not appropriate. I WOULD NOT RECOMMEND STAYING AT THIS PROPERTY. WE WERE NOT TREATED ETHICALLY BY THE MONEY PEOPLE THERE. This is a shame as the staff at the resort were otherwise very friendly and helpful people.
Stayed 3 nights in Dec 2023
Response from Guest Service on 2024/1/10
Thank you for taking the time to share your feedback. We are truly disheartened to read your review and wish to apologize for not meeting your expectations. Please know that we take all guest feedback very seriously and will be reviewing the details with staff to ensure we do better next time. If you wish to contact us directly, we are at your service, Thank you,

10/10 Excellent

Paolo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service
Stayed 3 nights in Dec 2023
Response from Guest Service on 2023/12/23
Paolo, we’re very excited to learn that you had a great stay with us and that you took the time to share your feedback. We truly appreciate it. We hope that you will return to Grand Velas Los Cabos when you’re back in town for more wonderful vacation experiences. As always, we remain at your service,

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Guest Service on 2023/12/22
Thank you very much, David, for sharing your rating on your recent stay with us at Grand Velas Los Cabos. We highly appreciate being considered by you as an excellent resort, and we hope to have the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want to have a beautiful relaxing experience and feel completely catered to the entire time, then book an all inclusive package at Grand Velas. All of the dining options are incredible, and a personal concierge assigned to you the moment you arrive. Turn-down service, and don’t even get me started about the spa. We booked an aromatherapy massage that was incredible. Trust us, you won’t be disappointed.
Stayed 4 nights in Dec 2023
Response from Guest Service on 2023/12/10
Thank you so much, Anthony, for taking the time to review Grand Velas Los Cabos. One of the pleasures of our job is sharing guest feedback with the team, and we can’t wait to read this review at our next meeting. We’re delighted that you enjoyed the experience and that we were able to provide you with a great stay. As always, we remain at your service,

10/10 Excellent

steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best all inclusive
This hotel is the best all inclusive hotel you could imagine . The food is far in excess of normal all inclusive fare. If I could I would give it 6 stars
Stayed 2 nights in Dec 2023
Response from Guest Service on 2023/12/6
Steve, we’re very excited to learn that you had a great stay with us and that you took the time to share your feedback. We truly appreciate it. We hope that you will return to Grand Velas Los Cabos when you’re back in town for more wonderful vacation experiences. As always, we remain at your service,

2/10 Terrible

Saman, Henderson

Liked: Staff & service
They were not vacuuming the room every day, the food quality at buffet low , they canceled a bunch of stuff like taco stand
Stayed 5 nights in Nov 2023
Response from Guest Service on 2023/11/28
Thank you for taking the time to share your feedback. We are truly disheartened to read your review and wish to apologize for not meeting your expectations. Please know that we take all guest feedback very seriously and will be reviewing the details with staff to ensure we do better next time. If you wish to contact us directly, we are at your service, Thank you,

10/10 Excellent

Ariya

Stayed 4 nights in Nov 2023
Response from Guest Service on 2023/11/22
Thank you very much, Ariya, for taking the time to share with the world your wonderful thoughts and perceptions on your recent vacation experience at Grand Velas Los Cabos. We are pleased to have exceeded all of your expectations and look forward to having the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,

10/10 Excellent

Fereshteh

Stayed 8 nights in Oct 2023
Response from Guest Service on 2023/12/6
Thank you very much, Fereshteh, for sharing your rating on your recent stay with us at Grand Velas Los Cabos. We highly appreciate being considered by you as an excellent resort, and we hope to have the pleasure of hosting you again in the near future.

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Oct 2023
Response from Guest Service on 2023/10/31
Thank you very much, Josue, for sharing your rating on your recent stay with us at Grand Velas Los Cabos. We highly appreciate being considered by you as an excellent resort, and we hope to have the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,

10/10 Excellent

ANDREA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from Guest Service on 2023/10/15
Thank you very much, Andrea, for sharing your rating on your recent stay with us at Grand Velas Los Cabos. We highly appreciate being considered by you as an excellent resort, and we hope to have the pleasure of hosting you again in the near future.As always, we remain at your service,

10/10 Excellent

ANDREA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from Guest Service on 2023/10/14
Thank you very much, Andrea, for sharing your perfect 10/10 rating on your recent stay with us at Grand Velas Los Cabos. We highly appreciate being considered by you as an excellent resort, and we hope to have the pleasure of hosting you again in the near future.

10/10 Excellent

Alberto

Stayed 4 nights in Sep 2023
Response from Guest Service on 2023/10/18
Le agradecemos muchísimo, Sr. Alberto, por compartirnos su evaluación de su reciente estadía en Grand Velas Los Cabos. Realmente apreciamos su preferencia, y esperamos tener el placer de volver a hospedarle en un futuro próximo.Estamos a sus ordenes,

10/10 Excellent

Cristine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand Velas was absolutely amazing! It’s no surprise the hotel is so highly-rated; everything from the food, to the staff, to the aesthetic of the property is absolutely amazing. My only complaint? I wish the mattresses were softer and more plush lol
Stayed 7 nights in Aug 2023
Response from Guest Service on 2023/9/8
Thank you very much, Christine, for taking the time to share with the world your wonderful thoughts and perceptions on your recent vacation experience at Grand Velas Los Cabos. We are pleased to have exceeded all of your expectations and look forward to ensuring that your sleep time is the best it can be.Until then, we remain at your faithful service,

10/10 Excellent

Peyman

Stayed 3 nights in Sep 2023
Response from Guest Service on 2023/9/27
Thank you very much for sharing your rating on your recent stay with us at Grand Velas Los Cabos. We highly appreciate being considered by you as an excellent resort, and we hope to have the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,

10/10 Excellent

john, Irvine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 2nd time to grand velas Cabo Service is excellent Our butler Laura was the best Joel and Carlos at Azul restaurant went above and beyond for us. Velas 10 restaurant never disappoints Food is superb Liquor choice top notch
Stayed 3 nights in Aug 2023
Response from Guest Service on 2023/8/31
Thank you so much, John, for taking the time to review Grand Velas Los Cabos. One of the pleasures of our job is sharing guest feedback with the team, and we can’t wait to read this review at our next meeting. We’re highly delighted that you enjoyed the experience and that we were able to provide you with a great stay. As always, we remain at your service,

10/10 Excellent

Naira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended!
Stayed 4 nights in Aug 2023
Response from Guest Service on 2023/8/17
Thank you very much, Naira, for sharing your rating on your recent stay with us at Grand Velas Los Cabos. We highly appreciate your firm recommendation of our resort, and we hope to have the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel is amazing. We went with our 2 boys and it was the best trip ever. Martha and everyone at the kids club took care of jack and Harry so much and it was the first time they asked and begged to go to kids club. Can’t wait to go back. Also Izzy at the pool service was outstanding. She even gave us a little present when we were leaving. 5 plus stars for us!!
Stayed 5 nights in Jul 2023
Response from Guest Services on 2023/8/10
Thank you very much, David, for trusting Grand Velas Los Cabos to make this a wonderful experience for you and your two boys. We are thrilled to know that you will be returning and you can count on us to make your next stay just as magnificente.

10/10 Excellent

Raffie

Stayed 7 nights in Jul 2023
Response from Guest Service on 2023/8/28
Muchísimas gracias por brindarnos el tiempo de valorar su reciente experiencia vacacional en Grand Velas Los Cabos. Realmente esperamos haber cubierto todas sus expectativas con nosotros, y esperamos tener el gusto de volver a hospedarle en un futuro próximo.Estamos a sus ordenes,

10/10 Excellent

Islam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service!
Stayed 3 nights in Jul 2023
Response from Guest Service on 2023/8/8
Thank you very much, Islam, for taking the time to share with the world your wonderful thoughts and perceptions on your recent vacation experience at Grand Velas Los Cabos. We are pleased to have exceeded all of your expectations and look forward to having the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,

10/10 Excellent

Helen H

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property with plenty of things to do. We had a great time and will definitely go back.
Stayed 3 nights in Jul 2023
Response from Guest Service on 2023/8/5
Helen, we’re very excited to learn that you had a great stay with us and that you took the time to share your feedback. We truly appreciate it knowing that you will "definitely" return. You can be assured that we'll have all your preferences in place to provide you with more wonderful vacation experiences. As always, we remain at your service,

10/10 Excellent

Hayfa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was AMAZING !!!
Stayed 3 nights in Jul 2023
Response from Guest Service on 2023/8/1
Thank you so much, Hayfa, for reserving with us at Grand Velas Los Cabos. It was our pleasure to serve your needs, and we hope to have the pleasure of hosting you once again in the near future. As always, we remain at your faithful service,

10/10 Excellent

Andrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome the best hotel I’m Mexico
Stayed 5 nights in Jul 2023
Response from Guest Service on 2023/7/29
Andrey, we’re very excited to learn that you had a great stay with us and that you took the time to share your feedback. We truly appreciate it. We hope that you will return to Grand Velas Los Cabos when you’re back in town for more wonderful vacation experiences. As always, we remain at your service,

8/10 Good

Andrea, Chino Hills

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good dining options, however, most of the specialty restaurants require reservations that need to be made well in advance.
Stayed 3 nights in Jul 2023
Response from Guest Service on 2023/7/26
Thank you very much, Andrea, for taking the time to share with the world your wonderful thoughts and perceptions on your recent vacation experience at Grand Velas Los Cabos. We are pleased to have exceeded all of your expectations and look forward to having the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,

10/10 Excellent

Ali, Studio City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Jul 2023
Response from Guest Service on 2023/8/16
Le agradecemos muchísimo, Ali, por compartirnos su evaluación de su reciente estadía en Grand Velas Los Cabos. Realmente apreciamos su preferencia, y esperamos tener el placer de volver a hospedarle en un futuro próximo.Estamos a sus ordenes,

10/10 Excellent

Parish, Santa Monica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazingly beautiful venue and service unparalleled!!!
Stayed 2 nights in May 2023
Response from Guest Service on 2023/6/18
We’re very excited to learn that you had a great stay with us and that you took the time to share your feedback. We truly appreciate it. We hope that you will return to Grand Velas Los Cabos when you’re back in town for more wonderful vacation experiences. As always, we remain at your service,

10/10 Excellent

Reza Gholam

Stayed 6 nights in May 2023
Response from Guest Service on 2023/6/18
Thank you very much for sharing your rating on your recent stay with us at Grand Velas Los Cabos. We highly appreciate being considered by you as an excellent resort, and we hope to have the pleasure of hosting you again in the near future.

10/10 Excellent

claudio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I have ever stayed in! Service and food are excellent!
Stayed 3 nights in Apr 2023
Response from Guest Service on 2023/4/26
Claudio, we’re very excited to learn that you had a great stay with us and that you took the time to share your feedback. We truly appreciate it. We hope that you will return to Grand Velas Los Cabos when you’re back in town for more wonderful vacation experiences. As always, we remain at your service,

10/10 Excellent

Brooke

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AH-MAZING
Ummmm three words - ABSOLUTELY FREAKING FANTASTIC. I can’t say enough about this place. The food (A+++), the service (A+++), the pool/facilities/rooms (A+++), the activities for my 9 and 11 year old (A+++). I will usually never choose an all inclusive bc I think terrible food, etc. This was AMAZING! Start to finish hands down, do yourself a favor and book it. Highly recommend for families.
Stayed 6 nights in Apr 2023
Response from Guest Service on 2023/4/17
Thank you so much, Brooke, for taking the time to review Grand Velas Los Cabos. One of the pleasures of our job is sharing guest feedback with the team, and we can’t wait to read this review at our next meeting. We’re highly delighted that you enjoyed the experience and that we were able to provide you with a great stay. As always, we remain at your service,

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Piece of Paradise
Grand Velas is only hotel that I stayed again the following year. It is wonderful. Top notch fine dining. The service and attention to detail was superb. Highly recommend.
Stayed 4 nights in Mar 2023
Response from Guest Service on 2023/3/9
Thank you very much, Matthew, for taking the time to share your experience at Grand Velas Los Cabos. We are thrilled to hear that you enjoyed your stay so much that you already chose to return again next year. Our team takes great pride in providing top-notch service and attention to detail, and we are delighted to hear that we met your expectations. We appreciate your recommendation and hope to welcome you back to Grand Velas Los Cabos soon!

10/10 Excellent

don

Liked: Property conditions & facilities, room comfort
5-Star Luxury Resort in Cabo.
This resort is for sure a 5-star resort. All the food was terrific, top-shelf drinks, and the ocean view corner suite with the plug pool was terrific. Also, whale watching from the balcony in the morning and around 3 pm was a site to see. We will be back at this resort soon enough.
Stayed 5 nights in Feb 2023
Response from Guest Service on 2023/2/27
Thank you very much, Don, for sharing your excellent comments on your recent holiday experience at Grand Velas Los Cabos. We are truly honored that you selected our resort as the setting for your well-deserved vacation and that the sights and sounds of Mother Nature were an incredible highlight of this trip. We hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service,

10/10 Excellent

Gary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is immaculate. The grounds are beautiful. The adult overlooks the ocean and is quiet and peaceful. The staff are friendly, polite, and go out of their way for you. The food is excellent and probably the best food we've had at an all-inclusive property. I can't say enough wonderful things about Grand Velas.
Stayed 5 nights in Feb 2023
Response from Guest Service on 2023/2/27
Thank you so much, Gary, for your fabulous review of Grand Velas Los Cabos. One of the pleasures of our job is sharing guest feedback with the team, and we can’t wait to read this review at our next meeting. We’re highly delighted that you enjoyed the experience, especially our staff and the cuisine, and that, overall, we were able to provide you with a great stay. As always, sir, we remain at your service,

10/10 Excellent

ibrahim

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arriving we were blown away by the beauty of the resort. The layout was easy to navigate and the both sunrise and sunset are truly magical . Then the biggest surprise , the service . This place is second to non when it comes to staff attentiveness. Everyone goes above and beyond to make you feel special. Our concierge Astrid was there every second of the trip , so much love and care at the kids club. The food is culinary experience.
Stayed 5 nights in Feb 2023
Response from Guest Service on 2023/2/25
Thank you, Ibrahim, for reserving with us at Grand Velas Los Cabos. We are thrilled to hear that you were impressed with the beauty of the resort and found the layout easy to navigate. We take great pride in providing exceptional service to our guests, and it's fantastic to hear that our staff's attentiveness made you feel special during your stay. We will be sure to pass on your compliments to Astrid and the Kids Club team. We're also pleased to hear that you enjoyed our culinary experience. Thank you for sharing your glowing review with the world. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

John, Sechelt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Excellent food.
Stayed 4 nights in Feb 2023
Response from Guest Service on 2023/2/23
Thank you very much, John, for taking the time to leave such a positive review of Grand Velas Los Cabos. We are thrilled to hear that you found our staff to be wonderful and our food to be excellent. Providing great service and delicious meals is what we strive for, so we're happy to know that we delivered on that goal. Thank you for your preference and support!

10/10 Excellent

Martin, Scottsdale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ll be back!
Stayed 3 nights in Feb 2023
Response from Guest Service on 2023/2/22
Thank you so much, Martin, for your firm commitment on returning to Grand Velas Los Cabos. You can be assured that we will continue our tradition of delivering top notch vacations every time.Take care.

10/10 Excellent

Gabriella V

Stayed 3 nights in Feb 2023
Response from Guest Service on 2023/3/14
Thank you very much, Gabriella, for sharing your rating on your recent stay with us at Grand Velas Los Cabos. We highly appreciate being considered by you as an excellent resort, and we hope to have the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,

10/10 Excellent

Jose M Gonzalez

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is it… the best all inclusive resort in Mexico period. This was our second time coming here and honestly this place doesn’t miss a beat. Food, drinks, facilities, rooms are just above and beyond expectations. People here are amazing and they really cater to everyone’s requests without hesitation. Luis Aguilar, Braulio Carmona, Rodrigo Rojo and Fernando Ocampo are all over the pool and they were AMAZING the entire week that we were there, truly unbelievable. Thanks a lot! From the kids club Karla y Martha were just amazing taking care of our 10 year old during her visits to the kids club. Our concierge Daniel was also always helpful and attentive to all of our request. The people listed above was the one that we mainly interacted during our stay, I can tell you that everyone else it also super nice, attentive and ready to jump in to make your stay great! We also visited ALL restaurants and both bars during our stay, it seemed to be a large group in a conference but even like that everything was amazing, from a omelette and coffee in azul at 7am to dinner at cocina de autor at 8pm. This place is a culinary experience like no other resort I’ve ever been. Wonderful stuff! Huge shoutout for everyone and thank you for all your attention to detail and time. This vacation was truly magical thanks to all of you! We hope to be back soon!! Best
Response from Guest Service on 2023/2/16
Thank you so much, Mr. Gonzalez, for taking the time to review Grand Velas Los Cabos. One of the pleasures of our job is sharing guest feedback with the team, and we can’t wait to read this review at our next meeting. And it's great to know that Forbes has just awarded our property their highest honor of 5 Stars, making Grand Velas the first and only hotel in Mexico with such high distinction. We’re highly delighted that you enjoyed the experience and that we were able to provide you with a great stay. As always, we remain at your service,

6/10 Okay

Shawn

Stayed 6 nights in Feb 2023
Response from Guest Service on 2023/11/22
Shawn, thank you very much for sharing your rating on your recent stay with us at Grand Velas Los Cabos. We highly appreciate being considered by you as an excellent resort, and we hope to have the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,

10/10 Excellent

Gisela

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I asked about the VIP Access services but was told that they don’t participate. Otherwise the property was beautiful and staff was absolutely amazing.
Stayed 5 nights in Dec 2022
Response from Guest Service on 2022/12/10
Thank you very much, Gisela, for sharing your rating on your recent stay with us at Grand Velas Los Cabos. We highly appreciate being considered by you as a beautiful resort, and we hope to have the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property are eager to please and are exceptionally hard working. The service and food were very good, the room was very comfortable with a great view. Loved the large balcony overlooking the ocean. The only thing I didn't like about the property was that it is located on a very busy highway. I would have preferred a pedestrian friendly area with shops that you could walk to. I loved walking the beach but felt a bit trapped not being able to leave the property without transportation.
Response from Guest Service on 2022/12/3
Thank you very much, Laura, for sharing your evaluation of your recent stay at Grand Velas Los Cabos. We truly appreciate your feedback, and we hope to have the opportunity of hosting you again soon and earn your five-star rating.Thank you,

10/10 Excellent

Kimberly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Stay!
Amazing resort! They think of every little detail. The food was outstanding! Hugo the pool concierge is wonderful. Silvana was so enjoyable and fun. Astrid our room concierge planned everything for us that we didn’t have to worry about a thing. Don’t miss the tequila tasting! One of the best spas I have ever been to!!!
Stayed 7 nights in Nov 2022
Response from Guest Service on 2022/11/14
Thank you so much, Kimberly, for taking the time to review and share your outstanding photos of Grand Velas Los Cabos. One of the pleasures of our job is sharing guest feedback with the team, and we can’t wait to read this review at our next meeting. We’re highly delighted that you enjoyed the experience and our famous Tequila Tasting and that we provided you with a great stay. As always, we remain at your service,

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2022