室外游泳池,提供遮陽小屋 (付費)和泳池遮陽傘

大索馬爾聖路卡斯牧場渡假村的評分

4.5 out of 5
大索馬爾聖路卡斯牧場渡假村
Carretera Todos Santos Km 120 #1, Zona Pacífico, Cabo San Lucas, BCS

評論

8.8

有夠讚

10 分,有夠讚;168 則評論中有 118 則" "
8 分,不錯哦;168 則評論中有 22 則" "
6 分,一般般;168 則評論中有 12 則" "
4 分,不太好;168 則評論中有 8 則" "
2 分,很糟糕;168 則評論中有 8 則" "

9.8/10

整潔度

9.0/10

員工素質

9.0/10

設施服務

9.6/10

住宿環境和硬體

9.0/10

環保程度

評論

10/10 有夠讚

shannon

喜歡:員工素質和住宿環境和硬體
Beautiful property
於 2024 年 5 月住了 1 晚
FD Manager 於 2024年5月7日回覆
Dear Mrs. IngramThank you very much for sharing your comments about your experience with us!We really apreciate it!See you next timeBest regards!

10/10 有夠讚

Angélica

喜歡:整潔度、員工素質和住宿環境和硬體
increíble el cuarto muy espacioso
於 2024 年 4 月住了 4 晚
Gerente de recepción 於 2024年5月2日回覆
Estimada Srta. Anton CardonaAgradecemos mucho su comentario y nos emociona que haya disfrutado de la habitación.Esperamos contar con su visita nuevamente en un futuroSaludos cordiales!

10/10 有夠讚

Amy Sydney

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great stay- beautiful! Lovely staff.
於 2024 年 2 月住了 6 晚
FD Manager 於 2024年4月17日回覆
Dear Mrs. McCueThank you for sharing with us this comments, it what motivate us to continue providing the best service for you and your family!See you next timeBest regards!

10/10 有夠讚

Samuel,Bellevue

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful setting. Quiet beach away from the crowds.
於 2024 年 1 月住了 4 晚
See you next time 於 2024年4月6日回覆
Dear Mr. AhnGrand Solmar Pacific Dunes Golf Resort & Spa thank you for this great review about your stay! This motivate us to keep providing the best service!Best regards!

8/10 不錯哦

Enrique

家庭旅遊, 親子旅遊
喜歡:整潔度
Good
於 2024 年 3 月住了 6 晚
Thank you for your feedback 於 2024年4月6日回覆
Dear Mr. BordierThank you very much for taking the time to give us your review about your stay, we take very seriously all the feedback from our guest in order to keep providing the best service for you!See you next timeBest regards!

2/10 很糟糕

Laura Vanessa

於 2024 年 3 月住了 2 晚
Gerente de recepción 於 2024年4月17日回覆
Estimada Srta. Torres GascaGracias por tomar el tiempo de compartir su experiencia con nosotros, nos serviría de mucho tener más información sobre su estancia para saber las áreas de oportunidad que tenemos y poder mejorar nuestro servicio para usted y su familia. Saludos cordiales.

10/10 有夠讚

Maribel

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff were very hospitable, rooms were clean and spacious. Pool was clean.
於 2024 年 2 月住了 5 晚
Thank you 於 2024年4月6日回覆
Dear Mrs. MaribelThank you very much for taking the time to give us your review about your stay, this is what truly motivate us to keep providing the best service for you!See you next timeBest regards!

8/10 不錯哦

Dani

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful place! Not a lot of dining options, but overall fun for the family
於 2024 年 2 月住了 6 晚
Management 於 2024年2月28日回覆
Dear Mrs. Dani, Thank you for taking the time to share your comments about your experience with us, this is what truly motivates us to continue providing a great service for our amazing guests. We hope to see you in the nearest future. Best regards!

10/10 有夠讚

Andrew

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great presidential suite and awesome pool
於 2024 年 1 月住了 7 晚
Management 於 2024年1月28日回覆
Dear Mr. Andrew, Thank you for taking the time to share your comments about your experience with us, this is what truly motivates us to continue providing a great service for our amazing guests. We hope to see you in the future. Best regards!

10/10 有夠讚

Juan Carlos

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
RECOMENDABLE 100%
Al llegar nos dieron una habitación sucia por accidente, acto seguido se llenaron en atenciones y hacernos sentir muy bien atendidos. El lugar es muy bonito, grandes espacios muy buenas albercas con gran temperatura. Los restaurantes excesivamente caros y comida regular, solo ahí mal servicio. Limpieza de 10, comodidad excelencia, atención perfecta y la ubicación es privilegiada.
於 2024 年 1 月住了 5 晚
Gerencia. 於 2024年1月25日回覆
Querido Juan Carlos:Queremos darle las gracias por compartir con todos nosotros su experiencia en Grand Solmar Pacific Dunes. Es de gran alegría saber lo satisfecho que está con su estadia. Ya que nuestro objetivo y el de nuestros colaboradores siempre será brindarle un servicio de hospitalidad seguro y de excelente calidad, que le permita sentirse como en casa. Así como crear momentos mágicos, únicos y memorables en este paraíso. Nos hace muy feliz haber tenido la oportunidad de ser parte de su estadía en Los Cabos San Lucas y esperamos en un futuro muy próximo poder volver.Albino Bautista Gerente de HabitacionesGrand solmar Pacific Dunes

4/10 不太好

Jamie

情侶出遊
喜歡:設施服務和住宿環境和硬體
不喜歡:整潔度和員工素質
Too much emphasis on their agenda of selling their holiday home accommodation. Food and alcohol options limited. I thought it was quite bad value. I could go into a lot of detail, happily to somebody needs it, but I am surprised at the review status of this resort.
Management 於 2024年1月11日回覆
Dear Guest, We offer a sincere apology for the experience you had during your stay. Thank you for your comments as it is our priority to always provide the best service for our guests. We will pay close attention to this, which I assure was not the standard we provide. We hope you can give us another opportunity to welcome you and better your experience. Warm regards

10/10 有夠讚

Lucinda

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 7 晚
Gerencia. 於 2024年1月17日回覆
Hola Lucinda:Agradecemos enormemente esta maravillosa reseña en relación con su reciente experiencia en Grand Solmar Pacific dunes . Es para nosotros un placer leer sus comentarios, ya que cada uno de nuestros colaboradores tiene por objetivo garantizar una estadía mágica e inolvidable en este paraíso.Sus comentarios nos motivan a seguir trabajando arduamente para asegurarle calidad en hospitalidad y brindarle la mayor satisfacción posible, compartiendo con usted momentos únicos y memorables.En Grand solmar Pacific Dunes siempre estaremos listos y muy contentos de recibirlo nuevamente, recordando que aquí siempre será su casa.Esperamos poder darle la bienvenida en un futuro cercano.Saludos cordiales,Albino BautistaGerente de HabitacionesGrand Solmar Pacific Dunes

10/10 有夠讚

Howard

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Wonderful beach front resort a bit off the beaten path. Solitude, luxury and amazing amenities!
於 2023 年 12 月住了 3 晚
Management. 於 2024年1月1日回覆
Dear Guest:We greatly appreciate this wonderful review in connection with your recent experience in Grand Solmar Pacific Dunes. It is our pleasure to read your comments, since each one of our collaborators has as objective guarantee a magical and unforgettable stay in this paradise.Your comments motivate us to continue working hard to ensure quality hospitality and provide you with the greatest possible satisfaction, sharing unique and memorable moments with you.At Grand Solmar Pacific Dunes we will always be ready and very happy to receive you again, remembering that this will always be your home.We look forward to welcoming you back very soon.Kind regards,Albino Bautista Rooms Division ManagerGrand Solmar Pacific Dunes.

10/10 有夠讚

Brian

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amazing
於 2023 年 10 月住了 2 晚
Best regards 於 2023年10月18日回覆
Dear Mr. BrianThank you for taking the time to rate your experiences with us at Grand Solmar Pacific Dunes. Hope to see you in the future!Best regards!

10/10 有夠讚

randal brandon

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Out of the bigger resorts this has been my most preferred. It is a little out of the way from the main tourist area's. We never left the resort on our short 4 day/3 night trip. The food was excellent, the staff was awesome, and plenty of things to do on the premises. The VIP package was very nice with some delicious chocolate covered strawberries.
於 2023 年 7 月住了 3 晚
Bes regards 於 2023年9月19日回覆
Dear Randal Brandon, Thank you for taking the time to share your comments about your experience with us, this is what truly motivate us to continue providing a great service for great guest.We hope to see you in the futureBest regards!

4/10 不太好

Gabriel

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
不喜歡:員工素質
Its a beautiful hotel, but the staff with the exception of our bellboy Manny, were horrible, they lie to you and are the rude at the restaurants. Never get Alfredo at the Arnica, he had an attitude and charged us for items that were included in our meal plans.
於 2023 年 7 月住了 4 晚
Management 於 2023年8月3日回覆
Dear Guest, We offer a sincere apology for the experience you had during your stay. Thank you for your comments as it is our priority to always provide the best service for our guests. We will pay close attention to this, which I assure was not the standard we provide. We hope you can give us another opportunity to welcome you and better your experience. Warm regards,

10/10 有夠讚

Rahul

於 2023 年 7 月住了 7 晚
Regards 於 2023年9月19日回覆
Dear Rahul, Thank you for your time and share and rate your experience with us, we hope to see you in the future.Best Regards.

10/10 有夠讚

MISTY,LOS ANGELES

喜歡:整潔度、員工素質和住宿環境和硬體
Alejandro Ruiz / General Manager 於 2023年5月31日回覆
Dear Ms. MistyOn behalf of all of us who are part of the Grand Solmar Rancho San Lucas staff, we greatly appreciate your visit and being able to share special moments with you.It gives us deep joy to be able to serve you and make our best effort so that your vacations and experiences are always pleasant and invite you to visit us again.We hope to see you soon in Los Cabos and once again thank you very much for your comments.Sincerely

10/10 有夠讚

Zelda

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This was my second stay at the property and again it was sooo windy.
於 2023 年 5 月住了 1 晚
Management. 於 2023年5月25日回覆
Dear Guest Zelda, Thanks to share your experience with us, we hope to see you in the future.Regards.

10/10 有夠讚

Sergio

家庭旅遊
喜歡:員工素質、設施服務和住宿環境和硬體
Great place
於 2023 年 5 月住了 3 晚
Gerencia. 於 2023年5月23日回覆
Gracias por darnos la oportunidad de ser parte de sus vacaciones, Esperamos verlos pronto.Saludos,

10/10 有夠讚

Sebastian

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 2 晚
Management. 於 2023年5月23日回覆
Dear Mr Sebastian, Glad to have the opportunity to have you as a guest in our wonderful resort and we hope to see you in the near future.Regards From GSRSL.

10/10 有夠讚

Bobby

情侶出遊
喜歡:員工素質、設施服務和住宿環境和硬體
Peaceful not crowded staff very friendly and helpful. It’s a place to go if you want to get away from outside world to R & R.
於 2023 年 4 月住了 4 晚
Management. 於 2023年4月29日回覆
We appreciate your comment and we hope to see you soon in the near future and we will share this comment with all our staff and they will be happy to know your experience was beyond the expectation.

10/10 有夠讚

Patricia,Alhambra

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Property is beautiful and peaceful. Very clean and staff is friendly. Spa was amazing.
於 2023 年 4 月住了 4 晚
Management 於 2023年4月17日回覆
On behalf of Grand Solmar at Rancho San Lucas we appreciate your feedback from your recent stay, it was a pleasure having you here. We hope to see you in the near future so we can be part of more memories with you and your family. Thank you again for your feedback! Warm regards from Cabo.

8/10 不錯哦

FRANCISCO

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Niegan reserva sin sentido en uno de los restauran
Lamentable pagar plan de alimentos y bebidas incluidos y que te nieguen la posibilidad de reservar en uno de los restaurantes argumentando que estaban llenos en sus reservaciones. Llegue al restaurante y no había ni una sola mesa ocupada; con trabajos me dejaron entrar y durante dos horas y media que estuve en el restaurante llego una sola familia para ocupar una mesa. Fatal su actitud
於 2023 年 4 月住了 3 晚
ALEJANDRO RUIZ 於 2023年4月11日回覆
Estimado Sr. FranciscoA nombre de Grand Solmar Rancho San Lucas, quiero agradecerte su reciente visita a nuestro desarrollo en el cual tuvimos el placer de atenderle.Para nosotros saber los comentarios de sus estadias no son sumamente importantes para mejorar y asi ofrecer siempre un servicio adecuado y acorde a las exigencias de nuestros huéspedes.Quiero ofrecerle una sincera disculpa por este incidente con referencia al seating que se ofrece en el restaurante, efectivamente hacemos reservas acorde a los horarios y en ocasiones nuestros huéspedes se retrasan.Lamentablemente lo hicimos esperar y me apena mucho esta situación, la cual retomare y enfocare muy bien a mi personal. Agradezco mucho el que me lo haya comentadoEspero pronto nos de la oportunidad de atenderlo de nuevo y me pongo a sus ordenes para lo que se le ofrezca.Reciba un cordial saludo de todo el staff y nuestro agradecimiento de nuevoGerente General

10/10 有夠讚

GILBERTO MANUEL,San Francisco del Rincón

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Hermoso hotel, el personal muy amable, la habitación súper, todo de lujo
於 2023 年 4 月住了 4 晚
ALEJANDRO RUIZ 於 2023年4月9日回覆
Estimado Sr GibertoMuchas gracias por sus comentarios acerca de su experiencia en Grand Solmar Rancho San Lucas, es para nootros un priviliegio haber atendidoa su familia y a usted y crear momentos innolvidables.De parte de todo el staff, le agradecemos su visita y lo esperamos nuevamente con la familia.Muchas gracias y vuelva prontoGerencia General

10/10 有夠讚

Debra,Seattle

於 2023 年 3 月住了 1 晚
Management. 於 2023年4月15日回覆
Thanks for your staying in Grand Solmar, we are glad to have you with us, and we hope to see you soon in the near future.

6/10 一般般

Joseph

家庭旅遊
喜歡:整潔度和住宿環境和硬體
Very inexperienced staff at restaurant and pool bar. Service was painfully slow most times and didn't get drinks or water until 20 minutes after we finished dinner at restaurant. Quality of food was ok but service was lacking terribly.
於 2023 年 3 月住了 7 晚
ALEJANDRO RUIZ 於 2023年3月27日回覆
Dear Mr JosephWe offer a sincere apology for the time we took in your commented service, for us always providing the best for our guests is the priority. We will pay close attention to this, which I assure was an involuntary error.We appreciate the opportuneness you gave us in serving you and your family and we hope we can serve you againSincerely

10/10 有夠讚

Daniel

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very Friendly Staff Good Food Well Served Super Clean Nice Scenery Overall Wonderful Experience
於 2023 年 3 月住了 3 晚
Alejandro Ruiz / General Manager 於 2023年3月11日回覆
Dear GuestDear GuestOn behalf of Grand Solmar Rancho San Lucas, we want to thank you and your valued family for the opportunity to have us.For us, creating moments of quality and fun are what fills us with pride and satisfaction, for this reason we appreciate the comments that you make to our staff associatesThank you very much again and we hope to see you soon in Los Cabos to serve you and your familySincerelyAlejander RuizGerente general

10/10 有夠讚

James Owen

於 2023 年 2 月住了 7 晚
ALEJANDRO RUIZ 於 2023年3月27日回覆
Dear Mr OwenOn behalf of Grand Solmar At Rancho San Lucas, we very much appreciate your feedback from your recent visit.For us it is a priority to make quality moments to enjoy with your family on your vacation. Our collaborators are flattered by the opportunity that you have given us to serve you.We hope to see you again soon and we remain at your service.Sincerely

10/10 有夠讚

Terence,Martensville

於 2023 年 3 月住了 1 晚
ALEJANDRO RUIZ 於 2023年3月27日回覆
Dear Mr TerenceOn behalf of Grand Solmar At Rancho San Lucas, we very much appreciate your feedback from your recent visit.For us it is a priority to make quality moments to enjoy with your family on your vacation. Our collaborators are flattered by the opportunity that you have given us to serve you.We hope to see you again soon and we remain at your service.Sincerely

10/10 有夠讚

Finbarr

於 2023 年 3 月住了 1 晚
ALEJANDRO RUIZ 於 2023年3月27日回覆
Dear Mr FinbarOn behalf of Grand Solmar At Rancho San Lucas, we very much appreciate your feedback from your recent visit.For us it is a priority to make quality moments to enjoy with your family on your vacation. Our collaborators are flattered by the opportunity that you have given us to serve you.We hope to see you again soon and we remain at your service.Sincerely

10/10 有夠讚

ana raquel adriana

於 2023 年 1 月住了 1 晚
Gracias por su visita 於 2023年11月27日回覆
Estimada huesped, Gracias por compartir su experiencia con nosotros, esperamos tenga un buen viaje de regreso y contamos con que en un futuro cercano vuelva a elegirnos como su destino de vacaciones. Saludos cordiales

4/10 不太好

JUNG EUN,ROchester hills

10/10 有夠讚

joseph

於 2022 年 12 月住了 3 晚

6/10 一般般

Yasmeen

團體旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
不喜歡:員工素質
The service was SUPER SLOW. I’m not sure if they’re understaffed, but they take forever to give you your food. Whether you order food at the pool or one of their restaurants, don’t come hungry because it’ll be awhile before your served
Management. 於 2023年1月24日回覆
Dear Guest, We appreciate your comments and we hope to see you soon in the near future, we appreciate your feedback as well, our F&B team they are working to improve all the process.

10/10 有夠讚

Conor

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff is extremely kind and helpful.
於 2022 年 12 月住了 1 晚
Management. 於 2023年1月24日回覆
Very grateful that you chose us as your vacation option, we hope to see you soon.Regards.

10/10 有夠讚

Elvire

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
RELATIVELY QUIET
Management. 於 2023年1月24日回覆
Thanks for share your comments and we hope to see you soon.Regards

2/10 很糟糕

drew

家庭旅遊
喜歡:整潔度和設施服務
不喜歡:員工素質
They offered two free 80 min massages for us to do the time share sales pitch what was suppose to be 1.5 hours but ended up being 2hrs. Then the massages they booked were only for 50 min. Really over all a sub par experience. There is definitely better options in Cabo.
Management. 於 2023年1月24日回覆
We share your review with timeshare and we hope to see you soon in your next vacations, Regards.

6/10 一般般

Khoa Christopher

親子旅遊
喜歡:設施服務和住宿環境和硬體
不喜歡:員工素質
Property was beautiful. Great family orientated environment with an excellent childrens and toddlers area. Service was poor when it came to the room. Furniture needs to be cleaned to live up to 5 star standards. I still recommend as the place is a dream for relaxation and of course the Golf course. This place could easily have a perfect score if they had optimal staff on hand. Overall I would book again honestly just not impressed with the service.
Management. 於 2022年12月16日回覆
Dear Mr Christopher we appreciate your feedback and we will work hard to improve what your mention, we hope to see you soon and of course we were more than happy to have you in Grand Solmar At Rancho San Lucas,

10/10 有夠讚

Amber

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful property, very well staffed, and delicious food!
於 2022 年 11 月住了 4 晚
Management. 於 2022年12月16日回覆
Mrs Amber, we are grateful with your comments and we hope to see you soon in the near future.Regards;

6/10 一般般

sun

喜歡:整潔度、設施服務和住宿環境和硬體
於 2022 年 11 月住了 2 晚

10/10 有夠讚

Sun

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2022 年 11 月住了 3 晚

6/10 一般般

Kyle

情侶出遊, 團體旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
The rooms are excellent, modern and spacious. However, the resort is very far from town. The service was very slow. The food was hit or miss, 1 in 3 meals were prepared well. Drinks are very over priced. I would not recommend my friends or family stay at this resort.
於 2022 年 11 月住了 4 晚

8/10 不錯哦

Dave

於 2022 年 11 月住了 4 晚

10/10 有夠讚

John

於 2022 年 9 月住了 4 晚

10/10 有夠讚

Lauren Claire

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The attentive staff really make this beautiful resort a 10/10. Hostess Diana, servers Angel, Nelson, Josemara, Juan and Jose, and poolside servers Ricardo and Baltazar are all stars. Everything was always clean, food options were amazing and the drinks were fantastic. Can’t beat the views of the ocean. Lots of seating at every pool and even a special childrens play area. I would stay here again any time!
於 2022 年 9 月住了 5 晚

10/10 有夠讚

Mimi

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Amazing and so peaceful and tranquil! Beach front!
The resort was truly amazing and in a secluded location away from the marina/downtown area. It was truly a blessing to have a shuttle that ran every hour from the hotel to their sister hotel Grand Solmar Land’s end- free of charge! That saved us a lot of money but gave us access to the local restaurants. Service is impeccable at every CABO restaurant I went to- at the resort and in the city! The resort is located by the water but the distance from the resort to the beach (you can’t swim at the beach bc the tides are rough) is vast and so there are miles and miles of untouched sand that stretches across the ocean far from civilization! It was so tranquil and peaceful to have that much sand between the resort and the ocean to where you can walk along the beach in private. The resort is new so it wasn’t crowded at all! If you’re looking to get away and relax this is the resort for you! There’s only one good retauarant there- ANICA. It was amazing! They are expanding so perhaps they’ll add more restaurants bc there’s only 2 restaurants there right now. Currently there are 130 rooms but they plan to expand it to 600 rooms. I’m not a fan of the lagoon saltwater pool and that was the pool that was the largest. I mostly hung at the the regular pool. It also has a huge water slide for kids there. This place is gorgeous and the desert terrain sidled next to the ocean was so picturesque! I’d definitely come back again after they build a lazy River (coming soon)!!
於 2022 年 7 月住了 3 晚
Alejandro Ruiz / General Manager 於 2022年8月3日回覆
Dear Mimi Thank you very much for visiting us at Grand Solmar Rancho los Cabos, for our Staff and for me as Director in charge of this Development, receiving your comments fills us with happiness and reiterates our commitment to continue providing quality service, care and precision to that you and your family live memorable moments. Our services are designed to offer tranquility, peace, joy and fun for the whole family. We also appreciate your comments for the restaurant staff as well as the rest of the staff We look forward to seeing you again soon and we send you our best wishes. General Manager

4/10 不太好

Monica

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
不喜歡:員工素質
Let me start off with the good - the property itself is very clean and the pool was great, except it was too warm and it being hot you really couldn’t cool off in the pool. We had a master suite and asked for a comforter for the Murphy bed, we had to ask 3x on 3 separate occasions. Then we tried to make reservations through concierge and both times they couldn’t find it after we received confirmation. Then we got no free continental breakfast or free bottle of wine. The mgr did reach out but never made it right. Just told us he would get back to us but never did. The cabana waiter was not friendly and seemed like he hated his job. The guys at valet were amazing and attentive so we’re the guys driving the golf carts on the property. Honestly this place is good if you do all inclusive and you never leave the resort of need additional blankets or get a cabana.
於 2022 年 7 月住了 6 晚
Alejandro Ruiz / General Manager 於 2022年8月3日回覆
Dear Monica Thank you very much for your valuable comments, which help us a lot to improve the quality of the service. I will attend to these omissions of the staff which I offer my most sincere apology for the failure with your covers on the bed that I requested. we reiterate ourselves always ready to serve and I am sure that this error will be corrected immediately Please receive our warmest regards and we look forward to seeing you again at Grand Solmar Rancho Los Cabos

10/10 有夠讚

Lea gemme Cruz

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice place for family trip just a bit pricey
於 2022 年 7 月住了 2 晚
La Gerencia 於 2022年7月16日回覆
Estimada Srita. Lea: Muchas gracias por su mensaje, es un placer haberlos atendido, con respecto a su comentario tratamos siempre de dar lo mejor y un valor agregado en nuestros servicios, lamentamos qe le haya parecido un poco caro sin embargo estoy seguro que pudo ver la calidad y el servicio prestado. le invitamos nuevamente a regresar y estamos a sus ordenes

2/10 很糟糕

Taylor

情侶出遊
喜歡:整潔度
不喜歡:員工素質和設施服務
The view of the beach was amazing. Everything else about the stay was disappointing.
於 2022 年 6 月住了 3 晚
La Gerencia 於 2022年7月16日回覆
Buenas Tarde Mr. Taylor Gracias de antemano por haber estado con nosotros, siento mucho esta percepción sobre su estadia. por favor si gusta comentarme un poco mas para saber el tema y poder escribirle nuevamente. mi correo es alejandro.ruiz@solmar.com