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"Reception The staff on reception went out of their way to make our stay exceptional. We travelled to Braintree to celebrate my 80th birthday as our family is somewhat scattered, with our eldest daughter living in Braintree. We had booked 3 rooms and the wonderful reception staff allowed my daughter access to each room to leave special gifts for us and balloons in my room. There was even a birthday card and prosecco from the hotel. Breakfast was delicious and plentiful, with vegetarian sausages for one of my family. In all, nothing was too much trouble. We were able to order taxi's from the hotel to the venue and the bar was open for a nightcap on our return. A huge thank you to all at the Holiday Inn Express Braintree for helping make my birthday so memorable. "

"Staff are attentive and do a good job of listening to their customers. Excellent transportation with the neighboring station for Cambridge, London and Stansted airport. Trains do create some noise but not an issue unless the windows are open. Food and drink options at the hotel are good, and the next door pub has additional choices."

"Pros: really clean, modern, felt safe, professional and helpful staff, dining options available, nice shower and comfortable bed. Cons: limited parking and directed to a car park that is 8 mins walk away. Full review: Great modern room, staff at the front desk were professional and helpful, the shower was fantastic and the bed really comfortable. I had a great nights sleep. The room was very clean! I didn’t take the breakfast option, but one was available and there were also dinner options, although again i didn’t take them. With hotels, I need to feel safe and comfortable and this hotel felt exactly that. The only con during my stay was that the parking was full when i arrived so they directed me to an alternative car park which was 8 mins walk away - something i didn’t feel like doing in the dark in an area i don’t know well. Luckily i found overnight parking nearby but i wouldn’t let this stop me from returning."

"Our stay was very comfortable — the rooms were clean and cozy, and the staff were polite, friendly, and always ready to help. Would definitely stay again! "

"Very helpful staff. Lovely quirky room."

"Overnight bed, parent in Addenbrooks. Staff really friendly and welcoming "

"Goog breakfast "

"Gorgeous room, amazing service, great facilities, excellent location "