Bung Thi Hot Spring Tours

Everything was wonderful!

This was the second Du Lac hotel I stayed at during my trip to Vietnam. Like my review of their hotel in Hanoi, this one was the same. From the moment I arrived, the customer service was exceptional. My stay and comfort mattered to them. The breakfast was plentiful and my room was comfortable. The bed was very comfortable. The location was perfect for exploring the city, and there are plenty of coffee shops, restaurants etc nearby. Upon check out, I was spoken to by one of the mangers who knew I had also stayed in Hanoi. The staff took the time to understand my needs and my trip and this meant a lot to me. It made me feel like a guest and not a number. I will forever remember my time in Hanoi and Ho Chi Minh cities and I wouldn’t hesitate in recommending these hotels to anyone. Their approach to customer service and satisfaction goes far above and beyond.

The stay would have been perfect should have we been informed of ongoing renovations in the hotel. We were also moved twice of rooms because the AC did not work... staff was so nice so i want to give them credits for that, but otherwise it was disappointing...