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Reviews of ibis Bulle La Gruyere

2 out of 5
ibis Bulle La Gruyere
Chemin Des Mosseires 81, Fribourg District La Gruyere, Bulle, FR

Reviews

8.4

Very Good

Rating 10 - Excellent. 145 out of 477 reviews" "
Rating 8 - Good. 253 out of 477 reviews" "
Rating 6 - Okay. 66 out of 477 reviews" "
Rating 4 - Poor. 8 out of 477 reviews" "
Rating 2 - Terrible. 5 out of 477 reviews" "

9.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Angus

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, uncomfortable, felt like a prison
Stayed 4 nights in Mar 2024

8/10 Good

Claudia

Traveled with partner, Traveled with family
Need more personal, at afternoon you only have one poor guy attending reception, the restauran, bar, and phone calls. He is Troy ing to his best but is impossible to attend so many things at the same time.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheese, Chocolate and an Ibis
Great hotel, good location, very clean and easy to get to. Close to the train station and easy to drive to Broc for the Maison Cailler Swiss Chocolate Factory. Paid the 5 francs extra to park outside yet car registration wasn't requested.
Stayed 2 nights in Dec 2023

8/10 Good

Mati

Stayed 1 night in Aug 2023

10/10 Excellent

Jean

Stayed 1 night in Jul 2023

10/10 Excellent

Belinda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Jul 2023

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good except room was somewhat small
Stayed 2 nights in May 2023

10/10 Excellent

SOFIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2023

2/10 Terrible

Lukasz

Stayed 1 night in Dec 2022

4/10 Poor

Lauren

Business traveler, Traveled with pets
Liked: Cleanliness
Disliked: Amenities
hidden charges...tourist tax, €5parking -in an open-unsecured car park, charge for dog, gluten free brekkie laughable...amenities? room expensive for what you get!
Stayed 1 night in Nov 2022

10/10 Excellent

Mauricio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and Neat. Very comfortable at an excellent price.

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall preety goid
Stayed 2 nights in Jul 2022

4/10 Poor

Verified traveler

No public transport over weekend - Beware!
The location of this hotel was the biggest issue. It has no public transport over the weekend so unless you drive or have light bags, you will need to walk to the train station (1-1.2km) - unless you take the taxi and pay 15 CHF.
Stayed 1 night in Sep 2021

10/10 Excellent

Melyssa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple rooms, overpriced breakfast
The Ibis is a hotel where it is simple, clean, and reasonably priced. You can almost never go wrong st the Ibis for a basic stay. We opted for the breakfast. At 16 CHF I would have expected a bit better options. We went at 9:00am and when we asked for eggs, we were told they were already gone…the breakfast lasts until 12. Even on the brochure in the hotel room it says ‘sleep is a priority and at breakfast you can eat greedily’. (Loosly quoted). With this statement, I would expect more eggs to have been served. You can eat cheaper at a local bakery. The staff were otherwise very helpful and friendly.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great and reasonable hotel with nice reception and staff 😎
Stayed 1 night in Aug 2021

10/10 Excellent

Phil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

6/10 Okay

Andy

Business traveler
Liked: Staff & service
Not again
Wasn’t the best experience having been put in a disabled room. Shower curtain hanging off. Charging points no good for eurochargers.
Stayed 1 night in Oct 2020

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très propre, bon rapport qualité prix. Service impeccable
Stayed 1 night in Aug 2019

6/10 Okay

olga

Liked: Cleanliness, staff & service, room comfort
Ok
It is ok just to make a stop
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and clean, good beds a bit far away from the town centre
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hotel caters well for an overnight stay. Good bar service and breakfast was sufficient. We were loaned power adapters which was very helpful. I requested a disabled room and was given an accessible bathroom with grab bars and walk in shower. The room itself had only just enough room for me to turn my mobility scooter around in. The threshold in the doorway of the room was too high for my mobility scooter to get over in and it was necessary to lift it over. This was an incredibly difficult task for someone with limited mobility. Good parking and access in the foyer.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, room comfort
Would Not Return
They charge 5chf/day for parking although that isn't clear on the website. There's no reason to charge at all since the hotel is in a field and has a big empty parking lot. No outlets next to the bed which is really strange for a new hotel. We couldn't get the a/c to come on. We paid for breakfast since it isn't included and the food was very minimal. And finally, the hair dryer was a joke. When you add the cost of the room, parking, and breakfast, it's better to just pay more to stay somewhere else.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Mattress too soft. You could hear everything from inside the room. Parking extra Fr 5 per night.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, good breakfast, and clean rooms. 5 CHF for parking may be a bit too much.
Stayed 1 night in Sep 2018

8/10 Good

Winston, Toronto

Liked: Cleanliness, property conditions & facilities, room comfort
nice, clean, good price for the area as a stopover.
Stayed 1 night in Aug 2018

10/10 Excellent

Pushpa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience. Lovely setting.
Response from Sophie on 2018/5/28
Thank you very much !

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good one night stay. Nice little town.
Overall good stay. No real food selection - minimal- frozen pizza,etc. nothing within walking distance. Town close enough drive to eat locally. Good one night stay. Beds comfortable and WiFi was good. Room and bathroom clean. The paying 5fr/nt for parking was kind of insulting. Huge empty parking lot available. Overall would recommend.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

6/10 Okay

Rachel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Pooor reception service
Reception terrible! Arrived late, barely acknowledged at reception but made to feel a royal pain as he could not find the booking we'd just made through an online agency. Tom 15 mins during which he barely spoke or looked at me. Another uk couple got the same treatment from another young chap on reception who came out to see to them!
Stayed 1 night in Sep 2017

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot for a short stay
The Ibis was easy to find, park at and check into. Customer service was polite and friendly and the hotel was very close to the two destinations we wanted to visit - Montreaux/Lake Geneva and Chateaux Gruyeres/The HR Giger Museum in Gruyeres. The room was clean and standard but the beds in Europe drive me crazy so I feel I have to note that you will almost never get a 'double' bed - it's just 2 singles pushed together.
Stayed 2 nights in Aug 2017

8/10 Good

Jalal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel however fire alarm at 11:30pm, no info from staff, no verification from them, no excuses no explications the next morning. Situation poorly managed
Stayed 1 night in Jun 2017

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is modern and efficient and friendly staff. Visited cheese and chocolate factories for a great day.
Response from General Manager on 2016/11/15
Great ! Thanks for your positive comments. Best regards, Sophie Rouvenaz General manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 2016/11/15
Thanks a lot for your great feedback. Best regards Sophie Rouvenaz GM

6/10 Okay

Bettina

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad personnel
The staff is really unfriendly. It is the first time in a very long time that I had such a bad service in an hotel.
Response from General Manager on 2016/11/15
Sorry for your disagreement, but could you just explain what happens eactly so that we can improve ourselves and share this incident with the team. Thanks for your sending your détails, best regards, Sophie Rouvenaz GM

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 2016/9/8
Thanks for your feedback. Best regards Sophie Rouvenaz GM

8/10 Good

Puneet, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities
OK for a couple of days
It is an OK hotel for a couple of days stay. A little far from the train station (about 1 kilometer)
Response from General Manager on 2016/9/8
Thanks for your feedback. Best regards Sophie Rouvenaz GM

10/10 Excellent

Modi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Everything was good, amazing service and good place to stay while driving between north and south sides of Switzerland..
Response from General Manager on 2016/9/8
Great !! Thanks a lot for your positive feedback Best regards Sophie Rouvenaz GM

10/10 Excellent

Abdullah, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean horel
Super clean hotel
Response from General Manager on 2016/9/8
Thanks for your feedback. Best regards Sophie Rouvenaz GM

6/10 Okay

Ahmed, Orlando

Liked: Cleanliness, property conditions & facilities
Good Hotel for Business Travelers
One night stay was perfect as the hotel has all the facilities needed for business travelers and minutes from the train station and downtown Bulle.
Response from General Manager on 2016/9/8
Thanks for your feedback. Best regards Sophie Rouvenaz GM

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 2016/9/8
Thanks for your feedback. Best regards Sophie Rouvenaz GM

6/10 Okay

Verified traveler

8/10 Good

Calin, Zurich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eventhough the hotel is only a 2 stars, the room conditions looked like a 3+. Free parking ,10 minutes walk to city center and 1 minute driving to reach the highway. I would stay there again

6/10 Okay

Dave, Bedford

Liked: Staff & service, property conditions & facilities
Bulle on business
The hotel was close to the place of business that I was visiting. The room was minimalistic and functional. The TV had a wide variety of channels and language choices (including BBC 1 to 4, ITV 1 to 4, BBC World and CNN for English speakers). The hotel has a passable breakfast offering but very limited evening meal choice, this is not too much of a problem as Bulle as a number of good restaurants, As this was my first experience of an Ibis hotel there was only complimentary WiFi in the public area; which to me was an utter bind when using Skype or checking and sending emails.
Response from General Manager on 2016/9/8
Thanks for your feedback. Best regards Sophie Rouvenaz GM

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Isolated, No Restaurant & WiFi Only In The Lobby
Just stayed one night whilst visiting Gruyere This is a new hotel with free parking but is away from everything and does not have a restaurant so you have to drive to a restaurant, order in pizza or use the vending machine. During check in they try and ell you a SF16/€15 breakfast (with no restaurant/kitchen!) which I refused. Also wifi only works in the lobby and not in the rooms. OK for a one night stopover but wouldn't use it again when in the area.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good position for seeing Switzerland (Alps)
Very welcoming on arrival - few staff but always on hand to help. Rooms basic but adequate and clean which is all we wanted. Bar food basic but nice, wine good and very reasonably priced.
Response from SR on 2016/9/8
Thanks for your feedback. Best regards Sophie Rouvenaz GM

8/10 Good

Gerry, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean.
All spotless and comfortable beds. Aircon ok. Room was a bit tight for two people and their luggage. Not situated right in town, but this didn't matter as we were traveling on from Gruyeres into France.