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Reviews of Motel 6 Hamburg, NY

2 out of 5
Motel 6 Hamburg, NY
5245 Camp Rd, Hamburg, NY

Reviews

6.2
Rating 10 - Excellent. 142 out of 817 reviews" "
Rating 8 - Good. 214 out of 817 reviews" "
Rating 6 - Okay. 182 out of 817 reviews" "
Rating 4 - Poor. 121 out of 817 reviews" "
Rating 2 - Terrible. 158 out of 817 reviews" "

6.2/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was hy
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/5/6
Hi Bradley,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Lorie

Traveled with partner
Liked: Cleanliness, staff & service
Was what we needed for a quick overnight stay. We awoke to a puddle on the floor under the heating cooling unit but otherwise was clean and adequate.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/5/6
Hi Lorie, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

10/10 Excellent

KaSandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 2024/5/10
Hi KaSandra,Thank you for the perfect rating!Lilith#Team6

6/10 Okay

Nicole, Seeleys Bay

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Property is a little run down but the location to the stadium is convenient. Front desk staff were very friendly and helpful. I also appreciated that this hotel did not triple its price for an event like most other hotels in the area. If you are looking for a place to rest and your expectations are not too high, you are good to stay here. Beds were comfy, linens were clean. Next time I would bring my own bath towels as they could use some new ones. I would stay here again.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 2024/5/6
Hi NicoleWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

2/10 Terrible

Luke

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/5/10
Hi Luke,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

4/10 Poor

Lisa

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Dirt sheets and dusty cabinets!
Stayed 1 night in Apr 2024
Response from Nancy Y. on 2024/5/2
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Katie

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room 432 was absolutely disgusting. Switched us to a new room which is a step up but still very dingy, stinky, etc.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 2024/5/2
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

10/10 Excellent

kevin

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/5/3
Hi Traveler,Thank you for the amazing review!Maz K.#Team6

2/10 Terrible

Rose-Anne

Disliked: Cleanliness, property conditions & facilities
The room had a heavy smell of cigarettes when we first opened the door. There were ashes on the table between the beds. The covers had burn holes in them. The sheets and mattress had stains on them. There was dirt and play dough on the floor. There was an even in the area making it very hard to find a room. I spent a lot of money to stay in this room and was not happy. The lady at the front desk was polite and kind.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 2024/5/2
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

8/10 Good

Corey

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Good clean place to stay. A good value for the price and would stay here again.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 2024/5/2
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Open area to walk dogs
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/4/23
Hi Peter,Thank you for sharing your review. We are glad you enjoyed your stay! As a pet-friendly brand, our pet policy specifically states service animals and all well-behaved pets always stay free and are welcomed every visit.We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

John, Toronto

Liked: Cleanliness, staff & service
It’s definitely a Motel 6.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/4/23
Hi John,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

burton

Stayed 1 night in Apr 2024

10/10 Excellent

brooke

Stayed 1 night in Apr 2024

8/10 Good

Gerard, Buena Park

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
It was a really busy weekend, but the staff was positive, friendly, and welcoming. The only real negative was that there was a lingering cat pee smell in the room.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/4/23
Hi Gerard, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

4/10 Poor

J

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Brand Experience Team on 2024/4/25
Hi J, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

Reema

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Property was very expensive and moderately equipped
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/4/23
Hi Reema,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

6/10 Okay

Johanna

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I think they should do a deep cleaning in the rooms, everything else is fine, just to go to sleep after having walked all day.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 2024/4/23
Hi Johanna, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests. We hope to see you soon.Safe TravelsLilith#Team6

8/10 Good

Carol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Everything was clean and in good shape. The only downside was that we weren’t able to get more pillows or blankets. Other than that, it was a pleasant experience and we would go again.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 2024/4/17
Hi Carol, We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs.Natalie #Team6

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Its a motel 6 what more can you say.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/4/17
Hi Lesley, Thank you for the 5-star rating!Natalie #Team6

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the price. Clean
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/4/17
Hi Maria, Thank you for the perfect rating!Natalie #Team6

10/10 Excellent

Anna

Stayed 1 night in Apr 2024

4/10 Poor

Muhammad

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
The roon smell so bad and the bed sheet doesn't look clean
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/4/17
Hi Muhammad, We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Natalie #Team6

10/10 Excellent

Dmitri

Liked: Property conditions & facilities
Is good place to rest before canda
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 2024/4/17
Hi Dmitri, Thank you for the excellent review! We hope to see you soon.Natalie #Team6

10/10 Excellent

Sarmila

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money. Excellent for short stay.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 2024/3/26
Hi Sarmila,Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

6/10 Okay

joe

Traveled with family and small children, Business traveler
Disliked: Amenities
our room wasn’t clean at all. bed made that’s it. visibly dirty floors and bathroom, toilet not even flushed. dirty towels
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 2024/3/19
Hi Joe, Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Natalie #Team6

10/10 Excellent

Elias

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a motel 6 if you’re expecting luxury you’re in the wrong spot. However the room was clean, it’s in a convenient spot, everything worked in the room and that’s all I needed for the night. If I was to be picky… I wish the tv was bigger and that there was a fridge in the room, but if you need a simple place to stay for the night it’s a good spot. There’s food close by, there’s a Walmart near by and it’s quiet.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 2024/3/12
Hi Elias,Thank you so much for sharing your kind words. We work hard to make your visit the best experience possible. We look forward to seeing you again soon!Lilith#Team6

2/10 Terrible

Sarah

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was extremely dirty, hair in the showers and a used bar of soap. The bed was clearly sat on and had with stained sheets, we slept on our jackets after arriving at night from out of town. The staff were extremely kind and helpful, and refunded us as we checked out bright and early the first night instead of continuing our stay for a total of three nights. Don’t cheap out if you are visiting to see a bills game, spend the extra bit of money and stay at the holiday express or elsewhere.
Stayed 2 nights in Dec 2023
Response from Nancy Y. on 2024/2/13
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

6/10 Okay

Janna

Liked: Staff & service
Room was very cold when we arrived, took a while to warm up. Also the floor looked clean, but turned our feet black when walking barefoot. Overall we would stay there again, but the two issues above should be addressed going forward.
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on 2024/1/29
Hi Janna, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

kenneth

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Miserable Stay
The floor was dirty and there was no carpet . The room was 20 Degrees when we entered and it took almost an hour to heat the room to 50.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 2024/1/29
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

8/10 Good

Raechelle

Traveled with family
Liked: Cleanliness, staff & service
Short distance by car from the stadium. The staff was extremely friendly.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 2024/1/29
Hi Raechelle, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

6/10 Okay

Sean

Traveled with family
Liked: Cleanliness, staff & service, amenities
Room was very clean, beds were comfortable, plenty of towels, water pressure was good for shower, fridge was cold, small unit but did the job. Little drafty around the windows and door. Didnt help with blizzard conditions during Steeler/Buffalo weekend. Staff very attentive and pleasant. Overall a pleasant stay.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 2024/1/29
Hi Sean, Thank you for taking time to share your review with us. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests.Maz K.#Team6

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Has very accommodating
Stayed 1 night in Jan 2024
Response from Nancy Y. on 2024/1/23
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

2/10 Terrible

Janet, Arlington Heights

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Nancy Y. on 2024/1/23
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

4/10 Poor

Ann, Swanton

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Tammy the front desk clerk was wonderful! The room was dirty. The towels were stained and smelled. Had a lot of “covered up” damage.
Stayed 1 night in Jan 2024
Response from Nancy Y. on 2024/1/23
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Barbara

Liked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Jane

Liked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

Robin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 2024/1/8
Hi Victoria,Thank you for the 5-star rating!Lilith#Team6

2/10 Terrible

Jillian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This Was A VERY BAD experience......
Room 336 was old and unclean. ALL of the bedding had cigarette burns in them. The towels were dingy and the shower was scary. There was some scary trap door in the ceiling. I thought that since the motel was in Hamburg that it would be nice. It gave crack den vibes. Do Not Stay Here!
Stayed 1 night in Dec 2023
Response from Nancy Y. on 2024/1/2
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Brian

Traveled with group
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Patrick

Stayed 2 nights in Dec 2023

4/10 Poor

Adrienne l

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty and smelled like smoke
Stayed 1 night in Dec 2023

6/10 Okay

Todd

Stayed 2 nights in Dec 2023

4/10 Poor

Heather

Traveled with family
Disliked: Cleanliness, property conditions & facilities
We arrived around midnight and I was checked in by a very jumpy, jittery attendant. She couldn't get the system to type in for my room card. It took her several times. She was swaying back and forth. Unfortunately, one could assume she needed a fix. We eventually were able to get to our room. It smelled like kitty litter and was freezing. I turned the heat on and the kitty litter smell became more apparent. I took the filters out and they were caked with dirt and hair. I cleaned them and dusted them off. There was a cigarette burn next to one of the beds in a supposedly non-smoking room. The bathroom looked like the shower had soap scum stains and dirt on the floor from not being swept. There was a dead bug on the floor from not being swept up. I took wipes we had with us and cleaned the shower/tub. Wiped down the walls and used a towel to "sweep," up the floor. I dusted the sink and edges of the counter. I didnt sleep under the covers. I kept the temperature warm so I didnt have to. We were in town for the football game and just needed to be there at night, so just needed to get through it. I wqs disappointed in dropping almost 325 bucks on it.
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on 2023/12/26
Hi Heather,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

10/10 Excellent

Faysal

Stayed 1 night in Dec 2023

8/10 Good

Daniel A

Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Joseph

Stayed 1 night in Dec 2023