2 bars/lounges

Reviews of Curtiss Hotel, Ascend Hotel Collection

5 out of 5
Curtiss Hotel, Ascend Hotel Collection
210 Franklin St, Buffalo, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 755 out of 1001 reviews" "
Rating 8 - Good. 131 out of 1001 reviews" "
Rating 6 - Okay. 50 out of 1001 reviews" "
Rating 4 - Poor. 27 out of 1001 reviews" "
Rating 2 - Terrible. 38 out of 1001 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tetyana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Newly renovated and well decorated “smart” hotel with very comfortable beds. Everything is computerized - lights, curtains, temperatures, shower options etc. Even the toilet has various to clean you up! We enjoyed our stay and will be back.
Stayed 1 night in May 2024

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
wonderful hotel, our favourite in buffalo
Stayed 1 night in May 2024

8/10 Good

Magali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Eliseo, White Plains

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern. Great location in downtown Buffalo.
Stayed 1 night in May 2024

10/10 Excellent

maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent 5 star.
Stayed 1 night in May 2024

10/10 Excellent

Elliott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from the minute I drove into the parking lot. Check in, food service etc. clean gorgeous room
Stayed 1 night in May 2024

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

JACOB

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The shower was amazing. The young blonde lady who works at the Valet was rude and confrontational. The bar on the roof smelled bad and poorly stocked. They couldn't make a negroni. It was conveniently located. The sheets felt clean.
Stayed 2 nights in May 2024

10/10 Excellent

Renee

Stayed 1 night in May 2024

10/10 Excellent

Toya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Michelle

Traveled with partner
Liked: Property conditions & facilities
Lovely ambience
Stayed 1 night in May 2024

10/10 Excellent

Denise

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel! Was disappointed that my room had a shower only and not a tub/shower with the fun colored lights! But next time I know to request that!
Stayed 2 nights in Apr 2024

10/10 Excellent

August

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was a modern classic, rooms were amazing. We really liked the revolving bar and the food. Strongly Recommend if going to Buffalo.
Stayed 3 nights in Apr 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Mia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning and clean! So glad this was our first 5 star hotel experience
Stayed 1 night in Apr 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Joan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
very attentive and helpful staff.
Stayed 1 night in Apr 2024

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Mila

The place is great but the food choices for there breakfast is not good , not worth of what we pay
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Stayed 2 nights in Mar 2024

6/10 Okay

Mohamed Kamal

Traveled with family
Disliked: Staff & service, property conditions & facilities
Room service and breakfast service very slow and bad beside for this type of money they charged as 5 stars hotel I am wondering and keep asking how they obtain 5 stars category comparing with Dubai hotel where I come from??
Stayed 3 nights in Mar 2024

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience staying at this hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Raajan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
We were there for a Sabers game. It was perfect for us!
Stayed 1 night in Mar 2024

10/10 Excellent

jody ander

Liked: Cleanliness, staff & service, property conditions & facilities
This boutique hotel was very nice to stay. Everything was clean and in a great area. Everyone here was very personable and super nice. Would definitely stay here again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Latrisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

Super friendly staff, beautiful room
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loves this property overall. The room we selected (family of 4) was a bit small but overall spectacular.
Stayed 1 night in Mar 2024

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We loved the hotel and staff was very nice. Their computer systems and smart rooms were the issue. We had to wait to check in, we had to be escorted to our room and let in by staff while they processed our room keys, which caused us to miss the opportunity to eat dinner after a long day of work. when we ordered room service the next day and morning we could not called down for service because the phone system was down and we had to go down and order from the front desk on both occasions. The food was very good and the staff was nice.
Stayed 2 nights in Mar 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Mar 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Nice amenities. The vreajfast could be enhanced a bit. The staff are wonderful. Great handy location. We will stay again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entire staff was nice, property was beautiful, great stay!
Stayed 1 night in Mar 2024

10/10 Excellent

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel with a few different bars. very easy to park with valet
Stayed 1 night in Mar 2024

10/10 Excellent

DeJanei

Stayed 1 night in Mar 2024

10/10 Excellent

Nicholas

Great place
Stayed 1 night in Mar 2024

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was an issue with the HVAC in the room and it was uncomfortably warm during the night.
Stayed 1 night in Feb 2024
Response from Lisa on 2024/3/6
Good afternoon John,Thank you for your feedback on your recent stay with us. I apologize that the HVAC did not cool the room properly. We have passed this along to our maintenance team to ensure this is addressed. We look forward to seeing you again soon.

6/10 Okay

Amber

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Feb 2024

8/10 Good

Kristine

Stayed 1 night in Feb 2024

6/10 Okay

Jimmie

Stayed 1 night in Feb 2024

6/10 Okay

Ashley

Traveled with partner
Liked: Staff & service, property conditions & facilities
This trip was good but not great or excellent. Honestly, it was a bunch of little things and a lack of attention to detail. Out toon had some trash from the people before; the hot springs whirlpool was dirty as well as the floor surrounding it. The food is hit or miss with smaller portions, which would be fine if it was amazing. The agreement says there’s a shuttle, four years later and they haven’t updated the verbiage that it’s been shutdown since Covid. The robes are not size inclusive and only go up to a size L. We were awaken by a 7am fire alarm because someone burnt toast. The $20 charcuterie board we ordered for room service didn’t have some of the ingredients it was supposed to come with etc.
Stayed 2 nights in Feb 2024
Response from Lisa on 2024/2/26
Good afternoon Ashley,Thank you for taking the time to share your experience with us. I apologize that your stay did not exceed expectations. I have passed along your comments to each team to ensure these issues are addressed appropriately. We hope you will choose The Curtiss for your future stays.

6/10 Okay

Erica

Liked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Marcie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, beautiful details, wonderful staff. Breakfast was a bit lacking but still good.
Stayed 2 nights in Feb 2024

10/10 Excellent

Stacey

Traveled with family and small children, Traveled with family
Liked: Amenities, property conditions & facilities
We love the mineral hot springs any time of year! Anytime we go in February there is never more than 2 other people in there! Everything is clean. Staff is kind and helpful. There are rooms with more amenities than others. If you want the bells and whistles be sure to talk to staff, but all rooms have a wonderful shower! The restaurant attached is delicious as well. Highly recommend this hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, close to Shea's
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing. Very unique
Stayed 1 night in Feb 2024

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Angelo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
First trip to Buffalo. Stayed at a beautiful hotel with an absolutely professional and courteous staff.
Stayed 2 nights in Dec 2023

10/10 Excellent

Shaylah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024