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Reviews of Ultra Hotel

4 out of 5
Ultra Hotel
Gorriti 4929, Buenos Aires, BUE

Reviews

7.0

Good

Rating 10 - Excellent. 39 out of 187 reviews" "
Rating 8 - Good. 67 out of 187 reviews" "
Rating 6 - Okay. 42 out of 187 reviews" "
Rating 4 - Poor. 19 out of 187 reviews" "
Rating 2 - Terrible. 20 out of 187 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

6/10 Okay

Chri, London

Traveled with partner
Liked: Cleanliness, staff & service
The staff were outstanding. Really helpful. The location very good. The property in much need of refurbishment. The Wi-fi really didn’t work. The Wi-fi got your hopes up then stopped working so no good.
Stayed 3 nights in Dec 2019

2/10 Terrible

Nt83, London

Traveled with partner
Disliked: Property conditions & facilities
It was closed!!!!! I booked 1 week previously and thd hotel had been closed for 1 month because of fire damage . Why was i allowed to book at all?
Stayed 2 nights in Feb 2020

6/10 Okay

Max, Santiago

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Great location, bathroom was dirty with hairs in several places.
Stayed 1 night in Oct 2019

2/10 Terrible

James, California

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beware of nick picking Evon and the owner Nick bad combination
Stayed 1 night in Sep 2019

2/10 Terrible

James, al

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner NICK is the worst part of the ruined hotel
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Amazing location and very nice/friendly staff, but.... 1. the spotty/weak internet signal was very annoying. 2. the rooftop pool area poorly maintained. 3. the bed sheets were like cardboard.
Stayed 2 nights in Feb 2019

2/10 Terrible

Jhon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Hotel
This Hotel has a terrible internet service and also there is no breakfast early and conditions of the room where not good. I do not recommend this hotel for business.

6/10 Okay

Joe, Guatemala

Liked: Cleanliness, staff & service, room comfort
Good for business trips and short stays
Good for business trips and short stays. I wouldn’t recommend it for family vacations unless you are local. Hotel is really old and in my opinion it needs an urgent restoration.
Stayed 1 night in Oct 2017

6/10 Okay

Keith, UK

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Pictures look better than real life!
We stayed at Ultra hotel for a long weekend. The location was great, close to lots of good bars and restaurants. As for the hotel the pictures look much better than real life. The decoration was very nice but cheaply done. Finishes we're bad and painted very quickly. There was no bar in the hotel and it lacked atmosphere. We barely saw any other guests. The hotel was clean though and nicely kept. The pool was tiny and the deck left much to be desired. This hotel reminded me of Restoration Hardwear but on a World Market budget. I'd recommend this hotel for the location, not if you're looking for a luxury hotel.

8/10 Good

Reid

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect Location, Lots of Character
We really enjoyed this little boutique hotel. It had tons of character, and the location was perfect. However, there were some minor issues with the room. Nothing that bothered us, but if you are particular about having everything perfect in a hotel, this might not be the place for you.

10/10 Excellent

Mitch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and close to the best part of BA.
Great location, nice hotel. Would recommend

8/10 Good

anne, Bolton

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel ultra buenos aires
Cool hotel great area

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Great location. Bathrooms are just ok.
The hotelnis in a vwry good location. Greatvlobby and looks good. Newds some maintenance in the bathrooms to be perfecr.

10/10 Excellent

jeremias, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We give this place a 5 star !
We loved staying at this hotel . The staff was friendly, the rooms were super comfortable and nice. The location it's prime for someone that likes the city life . Easy to walk to everything , great fashion shops, lots of bars and hip restaurants .

8/10 Good

Vladimir, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Palermo
This hotel is well located, near Plaza Serrano in Palermo, where you will find a lot of restaurants and nightlife. Palermo is one of the trendy neighborhoods of Buenos Aires. Staff was friendly and helpful and access to the hotel is secure. Nice lounge with "urban" mood.

6/10 Okay

Ana Milena

Liked: Cleanliness, staff & service
Disliked: Room comfort

6/10 Okay

melodie, montreal,canada

Disliked: Cleanliness, staff & service
Cute hotel but...
This hotel is cute, but inside my room i had no toilet paper, blood on my bed and mold on the menu. I pay for room with balcony but no balcony. They say room service but when i adk something for my room they ask me to go downstair. Its the first time i go complain but for this amount im not happy. And i ask for talk to the manager but he is not there so they say for all of this no need to pay your beer 50pesos. hAHAHA!

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Tired and run down boutique hotel in good location
Room quality is poor. general standard of the hotel is very tired and has not had been updated nor does it show any sign of investment in quite some time. Location is excellent in Palermo. breakfast is very average... Rooms are noisy and bathrooms are clean but my entire party experienced major water issues across all of our bookings.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
In a great location.
The hotel staff made the stay comfortable. The breakfast was a great bonus to the stay. I wish I knew more spanish to help with communications in the breakfast area! But I made the best if it. I would stay here again it is great on a budget.

10/10 Excellent

Chris, Salt Lake City, Utah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ultra lives up to its name
Palermo is a beautiful place, with many good restaurants and cafes. I will be going back. The Ultra Hotel is charming. The staff are very friendly and helpful. They all speak English well. They have a good knowledge of the area. 5 Stars.

8/10 Good

my family of 4

Liked: Staff & service
Great location but the facility need TLC. Staff was helpful! Great for kids with extra living space in the lobby and we love the breakfasts!

2/10 Terrible

C, New York, NY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't be deceived by the lobby
Once you enter this hotel you will find incompetent and unhelpful staff, along with ripped towels, trash scattered along the pitiful pool area, internet that does not work, puckering wallpaper, and key cards that need to be re-magnetized after every use...sounds fun? Didn't think so.

2/10 Terrible

greg, new york

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do NOT stay at Hotel Ultra
PLEASE READ: DO NOT STAY AT HOTEL ULTRA. If you're a gringo and worried about crime, this is the worst location - thieves are waiting outside the hotel - ALL the time. There are many other safer locations in Palermo both in soho and Hollywood. The hotel has a lot of flies - everywhere. And it's dirty. The manager of the hotel REFUSES to meet with guests so I was not allowed to check out early - I was stuck there for a week. I stayed at many other boutique hotels in Palermo and this was the worst. 1-star!!! To enjoy Palermo, choose another hotel - there are many to choose from. Oh, and it smells horrible.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
The worst hotel I ever stayed at
The pictures you have in the website is not what the hotel looks like. The hotel is very old, dirty, and no plants outside like you have in the picture. The rooms are very old and the bathroom smells like sewer. My first two nights were miserable with the horrible odor in the room and no air-conditioning. The third night I was moved to a bigger room still old, dirty bed skirt, dusty phone, etc. The hotel lost electricity so there was no elevator and air-conditioning. This is the worse hotel I have ever stayed in my 32 years of traveling around the world. I suggest you removing this hotel from your web site.

6/10 Okay

Marcos, Rio de Janeiro

Liked: Cleanliness, staff & service
Charming stay in Palermo.
The hotel is very well located, right in the middle of restaurants and nightclubs of Palermo. All within walking distance. Beautiful stay.

2/10 Terrible

MotelsMoproblems

Disliked: Cleanliness, staff & service, room comfort
Please refund me however much you can
Horrible hotel. Mold running up the walls, used condom found under the desk, two erroneous wake up calls ruined good nights' sleeps. I complained to them and requested a refund, but they said that I had to contact you, which I couldn't do without a phone or computer. It was really awful.

8/10 Good

Mike, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to good part of Palermo
Nice central location Very helpful front desk phoned around for us

8/10 Good

Jim, Uruguay

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Great location, oozes character and style all of i
The hotel offered great value for a unique experience. Cool styling and quirky service. Very friendly staff but the infrastructure is clearly beginning to creak. Lift very slow, aircon leaked in our room, bathrooms a bit tired. Great location for eating out, shopping and bars. Overall great experience for the money, with no major complaints.

10/10 Excellent

Joe, Calgary Canada

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great Hotel
Great Hotel in a good location, safe, very well decorated in a great location. For the price it is better than expected. It had a damp smell in the elevator but understandable as January was a bad rain month. The breakfast is great selection but consistently understocked with simple things like plates and cups that got me and some other guests a tad frustrated almost every morning. All in all, the service and hospitality was excellent I would recommend this hotel to everyone.

6/10 Okay

Dani, Sao Paulo, Brazil

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Best thing is location.
Good location and helpful staff. Cool hotel (decor and all) goes hand in hand with trendy neighborhood. But place (halls) had persistent smell from backed up sewage...they told us this. Otherwise good size rooms and ok breakfast. I guess we are paying more for location than anything else. Also, unfortunately I must say, beware of surroundings. We are from Brazil, so we have our guards higher already, and in all places we got robbed (watch) a couple blocks from the hotel, at 10 pm...motorcycle drive by. Not uncommon I hear... Otherwise best spot on the city.

6/10 Okay

James, London

Liked: Room comfort
Disliked: Property conditions & facilities
Facilities and condition poor for the price
This is a nice boutique hotel on first appearances. But the facilities and service during our visit left something to be desired. First of all, we were shown to a normal room when we had paid for a Junior Suite. When we protested, we were given the room we had booked, despite staff claiming no other room was available. It soon transpired the room swap was because the hotel was having issues with the plumbing. We had no hot water in our room on the first day and no water at all for three of our four night stay. Attempts to rectify the problem were slow, despite complaints from the majority of guests. The problem persisted over New Year's Eve and New Year's Day, by which time no plumber could be found. For almost £200 per night, one does not expect to be without a working sink / shower / flushing toilet. The staff were occasionally apologetic, but more often evasive and vague. The manager never showed her face, instead hiding behind desk staff despite requests to speak with her. We had to fight very hard for a 50% refund (which Expedia then returned very promptly). It is a great shame, because the hotel has a lot going for it (location, roof terrace, courtyard, nicely appointed rooms), but our experience and shabby facilities means I cannot recommend this hotel.

8/10 Good

Peter, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good staff
Very helpful staff and nice hotel in good neighbourhood with some of Bueno aires best resturanys.

2/10 Terrible

Cory, New York

Disliked: Staff & service, property conditions & facilities, room comfort
Awful
It was a bad choice and not what we expected. We lost power twice. There was no water for at least half the day, and when water returned, there was no hot water for the rest of our stay. The room was very dark- three of the light bulbs were out. I would not recommend staying here!!!!

2/10 Terrible

Geert, Netherlands

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hell Hotel
Perfect location that's it! Outdated rooms which are due for immediate renovation. Pool without water and pooldeck in poor condition. We booked junior suite and got a superior room. During our stay there were power outages in city and hotel and half our our stay we had to cope with cold water, no elevator, on and off airco. One staff member at frontdesk to deal with all problems. No senior management available, No excuses, no additional service for all troubles....

6/10 Okay

Ali, London

Average hotel in good location
Cold water stopped working at one point, and not all lights in the room were workin. Pool was dirty so can't be used. Staff were friendly, and the location is great the surrounding neighbourhood is friendly and good for young people as well as families. Breakfast was average but the room it's in is quite nice in a rustic boutique sort of way. Overall it's a good place to stay if you don't complain about the lack of certain functionalities in the hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is quite and a nice place to relax.it is surrounded by great shops and restaurants that are open late.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great staff and neighbourhood
Fantastic staff, beautiful rooms, great breakfast, in Palermo neighbourhood. This was the most helpful staff I have ever encountered. They were very knowledgeable about things to do, restaurants, shows, sights to visit, etc. Rooms were very nice. Palermo was a great neighbourhood to stay in. Lots of restaurants/nightlife/daylife. A few blocks away from the subway (about 8 blocks, but that's not far on vacation).

10/10 Excellent

bedirm, istanbul

Liked: Cleanliness, staff & service, room comfort
in the middle of palermo
it was nice place to stay, stuff was friendly some nights had some parties was going on but rest of the staying was good but the beds were very soft so had some back pain

10/10 Excellent

Carlos A. Morales, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and a very safe hotel
The hotel is a little bit too dark for my taste but the beds are really comfortable, reception people have a lot of touristic information. I'm really satisfied with it. TIP: there are universal plugs behind the bed.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super comfortable beds and very close to Plaza Serrano and lots of cool restaurants and bars.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
The service was great and the hotel itself was very clean. However, the room had wallpaper peeling off the walls and old nails jutting out. The lobby was pristine but our room didn't look like the photos on the website. It was a bit dilapidated. If the finish the upgrades, I'm sure it will be very nice!

6/10 Okay

max

Liked: Staff & service
Disliked: Property conditions & facilities
It was ok,I hoped for a more care room.
Breakfast wasn't good and restaurant was closed,room needs updating and facelift.the staff was great and friendly.

8/10 Good

Edward, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great neighborhood, Great staff!
After 15 hours on a plane and an hour stuck in traffic, it was nice to get to a hotel that had a great staff to help you relax. Ultra is a solid place to stay..it does not have all the luxeries of a 4 or 5 star hotel, and it needs some updating such as towels and painting.... but the rooms are decent, the bathrooms are clean (big plus on my part), the staff is outstanding and kind and willing to help in anything you need. The hotel is in an old home and if you don´t want to hang out in your room, the downstairs lobby, the back area and dining area is fantastic. European style breakfast was pretty decent and I was not hungry when I left each day. The surrounding neighborhood is fashionable and has fantastic places to eat. Buenos Aires and Argentina in general has a faded glory to it´s neighborhoods and country, but it´s worth a visit. Ask for Sergio at the front desk and he will be happy to help you with anything you need.

10/10 Excellent

Francoz, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
I was there for a business trip, the hotel was very nice, well decorated. Staff were very helpful. I don't understand why people are saying so bad reviews as I really liked it. I hope I will be able to come back with my wife next time for a romantic getaway.

6/10 Okay

Jonathan, Montevideo, Uruguay

Disliked: Property conditions & facilities, room comfort
Far from what I expected...
Located in a very trendy area, this hotel has a very good design but lacks proper maintenance and rooms are too basic for a 4 star hotel. I booked a junior suite, and the size of the room were almost equal to any standard room at a sheraton, hilton, crowne plaza, etc. I didn't got what I expected. Also Internet worked very bad, losing connection almost all the time. Breakfast is very good, and staff are very nice.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far below expectations
The hotel is billed as a "bistro and bar" - but there was neither a bistro or a bar while we were there. The restaurant, not once, was staffed. And the only food served was cold bread in the mornings. The rooms were also sparse and the accommodations were makeshift. I booked two rooms, each with king/queen-sized beds. One room had two twin beds. The other had a "queen" bed that was two twin beds pushed together with a sheet spread over it. One of our rooms did not have hot water. While it is located in a great neighborhood, the neighborhood alone is not enough to make up for the shoddiness of the accommodations. I would not stay there again.

8/10 Good

jet traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exciting get away in Buenos Aires
Wonderful Boutique hotel experience....superb stafff, great location!

10/10 Excellent

W. Small

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely boutique close to great shopping & food!
Read a previous review and decided to book this hotel! Glad I did and wish I could have stayed longer than a night! Excellent stay in a boutique style hotel! It is located in the Palermo Soho district of Argentina, and there is plenty of shopping and restaurant nearby on Gorreti and all the streets surround the hotel north/south/east or west! Ideal location this! My room was clean, it offered a power bar accepting north american plug/sockets. No complaints... I would definitely stay in this hotel again, and love to make use of the restaurant, pool and other features in that area!

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
ultra average
Breakfast was always 30 mins later than they said it would be. They recommended a restaurant that was closed, the fridge was not filled after day one and took several requests to refill. Wish they served a dinner. The front dest were friendly however, the room comfortable and clean.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not recommended!!
Rooms were dirty and house-cleaning only made the bed. Didn't refill minibar for 2 days. At breakfast the coffee cups were dirty and the breakfast was the worst I have ever seen. Restaurant was closed for a month so was forced to leave the hotel for dinner. Would have been nice to know as I wouldnt have booked the hotel without a restaurant for dinner. Service in the reception was slim to none! When entering the hotel you had to wait for the receptionist to be present so he could buzz you in. Most of the times he wasnt there so I had to wait 5-10 minutes. Location is pretty cool though. I would never come back here.