Premium bedding, down comforters, memory foam beds, minibar
Check availability

Reviews of Believe Madero Hotel

4 out of 5
Believe Madero Hotel
Chile 80, Puerto Madero, Buenos Aires, Capital Federal

Reviews

7.4

Good

Rating 10 - Excellent. 36 out of 117 reviews" "
Rating 8 - Good. 33 out of 117 reviews" "
Rating 6 - Okay. 27 out of 117 reviews" "
Rating 4 - Poor. 12 out of 117 reviews" "
Rating 2 - Terrible. 9 out of 117 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Martin

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
El hotel se veía viejo y descuidado. La ubicación era buena y caminable. Cama no muy comoda.
Stayed 3 nights in Mar 2024
Response from Believe Madero Hotel on 2024/4/17
Estimado Martin, Lamentamos que su experiencia en nuestro hotel no haya cumplido con las expectativas. Estamos comprometidos en brindar estadías excepcionales, por lo cual nos podremos en contacto con la gerencia del hotel para verificar y corregir lo que nos indica. Le agradecemos haber dedicado su valioso tiempo en hacernos llegar estos comentarios para poder mejorar.

8/10 Good

martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Believe Madero Hotel on 2024/4/1
Estimada Martha, Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirla nuevamente.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Believe Madero Hotel on 2024/3/25
Estimado Daniel, Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirlo nuevamente.

10/10 Excellent

Cristhian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, well located!
Stayed 3 nights in Mar 2024
Response from Believe Madero Hotel on 2024/3/21
Dear Cristhian, We are glad that you enjoyed your stay. We appreciate your comments and hope to welcome you again.

10/10 Excellent

Dan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 2 nights in Feb 2024
Response from Believe Madero Hotel on 2024/3/13
Dear Dan, We are glad that you enjoyed your stay. We appreciate your comments and hope to welcome you again.

10/10 Excellent

Giancarlo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a quiet area, a few blocks from Puerto Madero.
Response from Believe Madero Hotel on 2024/1/23
Dear Giancarlo, We are glad that you enjoyed your stay. We appreciate your comments and hope to welcome you again.

10/10 Excellent

Stefan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Believe Madero Hotel on 2024/1/5
Estimado Stefan, Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirlo nuevamente.

10/10 Excellent

Carolina

Stayed 1 night in Dec 2023
Response from Believe Madero Hotel on 2024/1/23
Estimada Carolina, Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirla nuevamente.

2/10 Terrible

Olivia

Traveled with group
Disliked: Amenities
Stains in sheets, towels. Not too clean. Rusty bathtub. Air conditioning malfunctioned our entire stay. Window didn’t close well. The only good thing was the price.
Stayed 4 nights in Nov 2023
Response from Believe Madero Hotel on 2023/11/30
Dear Olivia, We are sorry that your experience at our hotel did not meet your expectations. We are committed to providing exceptional stays, which is why we may contact hotel management to verify and correct what you tell us. We thank you for taking your valuable time to send us these comments so we can improve.

10/10 Excellent

Maria, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Clean centric hotel. Nice staff, close to restaurant in Puerto Madero area
Stayed 1 night in Nov 2023
Response from Believe Madero Hotel on 2023/11/23
Dear María, We are glad that you enjoyed your stay. We appreciate your comments and hope to welcome you again.

8/10 Good

Kenneth

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Near san thelmo and 15 min from puerto madero where restaurants are located
Stayed 4 nights in Nov 2023
Response from Believe Madero Hotel on 2023/11/21
Dear Kenneth, We are glad you enjoyed your stay. We appreciate your comments and hope to welcome you again.

2/10 Terrible

Roger

Traveled with family
Disliked: Cleanliness
I came at 11am to check in, and left my luggage at the front desk until it was time for check-in. I showed up at 11:30pm and they told me that maintenance have to fix a leaking in the bathroom, and left the room uncleaned. They have the whole day to either 1. Clean the room, 2. Notify me about the situation, 3. Switch me to a new room. Instead they gave me the option of sending me to a new hotel that is not nearby or the latest which it was hanging and waiting in the lobby of the hotel while they cleaned the room. Truly disappointed and I can’t believe the poor and unprofessional end result.
Stayed 1 night in Oct 2023
Response from Believe Madero Hotel on 2023/10/6
Dear Roger, We are sorry that your experience at our hotel did not meet your expectations and we offer our sincerest apologies for the same. We are committed to providing exceptional stays, which is why we may contact hotel management to verify and correct what you tell us. We thank you for taking your valuable time to send us these comments so we can improve.

6/10 Okay

Alexis Katiuska

Stayed 4 nights in Sep 2023
Response from Believe Madero Hotel on 2023/10/5
Estimado Alexis, Agradecemos su tiempo y comentarios, que nos ayudaran a mejorar nuestros servicios.

2/10 Terrible

ximena

Traveled with family and small children
Disliked: Property conditions & facilities
checked in and wake up no water to take a shower! last all my appointments do to this terrible managment and bad nad property, asked for a refund for the night i decided not to stay since it was not in conditions and got a NO, horrible experience dont even bother staying here. not puerto madero this is located one block from santelmo horrible area! never ever ever again
Stayed 2 nights in Jul 2023
Response from Believe Madero Hotel on 2023/7/5
Dear Ximena,We sincerely apologize for the inconvenience you experienced during your stay at our hotel.Due to an unforeseen event with the water pumps, they caused the supply to be cut off for a large part of the day, until we were able to fix it.Please contact Expedia to request a refund for the unused night.We really apreciate you comment and once again we apologize for the inconvenience.

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Believe Madero Hotel on 2023/6/2
Estimada Carmen,Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirla nuevamente.

8/10 Good

Carmen

Stayed 3 nights in May 2023
Response from Believe Madero Hotel on 2023/6/21
Estimada Carmen,Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirla nuevamente.

2/10 Terrible

Raul

Stayed 2 nights in May 2023
Response from Believe Madero Hotel on 2023/5/29
Estimado Raul,Lamentamos que no haya tenido una buena estadia.Agradecemos su tiempo y valoramos su opinion.Atentamente

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2023
Response from Believe Madero Hotel on 2023/5/15
Estimada Marcia,Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirla nuevamente.

8/10 Good

Soe

Traveled with family and small children
Liked: Staff & service
Este hotel esta bien ubicado, coincido con las demas Opiniones que es un hotel 3 estrellas. Esta bien la relacion precio/calidad.
Stayed 3 nights in Apr 2023
Response from Believe Madero Hotel on 2023/4/11
Estimada Soe,Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirla nuevamente.

6/10 Okay

Ana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Believe Madero Hotel on 2023/5/2
Estimada Ana,Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirla nuevamente.

8/10 Good

Soe

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este hotel era justo lo q esperaba, nos atiendiwron muy bien llegando a la 1:30am, la habitacion grande y comoda para familia de 4
Stayed 1 night in Mar 2023
Response from Believe Madero Hotel on 2023/4/4
Estimada Soe,Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirla nuevamente.

4/10 Poor

MARIANELA

Traveled with family
Disliked: Amenities
I didn't like the property condition. It's old and doesn't have good drainage of the bathtub.
Stayed 2 nights in Mar 2023
Response from Believe Madero Hotel on 2023/3/13
Estimada Marianela,Lamentamos no haber cumplido con sus expectativas.Agradecemos sus comentarios que seran transmitidos a la gerencia.

10/10 Excellent

Grace

Stayed 2 nights in Feb 2023
Response from Believe Madero Hotel on 2023/3/22
Estimada Grace,Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirla nuevamente.

2/10 Terrible

Pedro, miami

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst experience in my life
Response from Believe Madero Hotel on 2023/1/10
Estimado Pedro,Agradecemos sus comentarios y hemos investigado lo sucedido, pero no contamos con reportes de reclamos o problemas de su habitacion durante su estadia, que haya presentado en la recepcion, por lo que no nos fue posible brindarle una solucion para mejorar su estadia.Lamentamos que no haya tenido una buena experiencia.Atentamente

6/10 Okay

Maria Paz

4/10 Poor

billie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

EDUARDO PÉREZ

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limpia, la gente muy amable, de acuerdo a lo que se pagó
Stayed 8 nights in Apr 2024
Response from Believe Madero Hotel on 2024/5/6
Estimado Eduardo, Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirlo nuevamente.

6/10 Okay

PRISCILA

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Muy bien ubicado, el hotel muy básico con instalaciones viejas
Stayed 2 nights in Apr 2024
Response from Believe Madero Hotel on 2024/4/23
Estimada Priscila, Lamentamos que su experiencia en nuestro hotel no haya cumplido con las expectativas. Estamos comprometidos en brindar estadías excepcionales y es por ello que agradecemos que haya dedicado su valioso tiempo en hacernos llegar estos comentarios para poder mejorar.

6/10 Okay

Giancarlo

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Believe Madero Hotel on 2024/3/25
Estimado Giancarlo, Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios, los cuales serán informados a la gerencia del hotel para poder mejorar. Esperamos recibirlo nuevamente!.

8/10 Good

Juan Alberto

Stayed 2 nights in Feb 2024
Response from Believe Madero Hotel on 2024/3/21
Estimado Juan Alberto, Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirlo nuevamente.

6/10 Okay

Marcio

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Believe Madero Hotel on 2024/2/7
Estimado Marcio, Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirlo nuevamente.

6/10 Okay

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Médio
Hotel médio. Não gostamos da localização, preferimos a região de Ricoleta ou Palermo. Quarto amplo e limpo, apesar de me parecer algo antigo. Banheiro muito amplo. Bom chuveiro. Camas confortáveis. Comodidades diversas disponíveis. Bom atendimento.
Stayed 1 night in Jan 2024
Response from Believe Madero Hotel on 2024/2/1
Prezada Sandra, Ficamos felizes que tenha gostado da sua estadia. Agradecemos seus comentários e esperamos recebê-lo novamente, seja aqui ou visitando nossos hotéis na Recoleta.

8/10 Good

Nilceu

Stayed 3 nights in Jan 2024
Response from Believe Madero Hotel on 2024/2/1
Estimado Nilceu, Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirlo nuevamente.

6/10 Okay

ALEJANDRO

Buen sitio
Stayed 2 nights in Jan 2024
Response from Believe Madero Hotel on 2024/1/29
Estimado Alejandro, Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirlo nuevamente.

10/10 Excellent

Fabio

Stayed 5 nights in Jan 2024
Response from Believe Madero Hotel on 2024/1/29
Estimado Fabio, Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirlo nuevamente.

6/10 Okay

Gustavo

Traveled with family
Liked: Staff & service
Custo benefício razoável
Apenas 2 elevadores e com limite de pessoas baixíssimo. Toda vez tem que esperar muito tempo, até porque o staff (limpeza) do hotel usa os mesmos. Um dos dias não arrumaram o quarto. Maioria dos recepcionistas educados, mas havia uma recepcionista com muita má vontade. Quarto grande e café da manhã ok.
Stayed 5 nights in Jan 2024
Response from Believe Madero Hotel on 2024/1/23
Prezado Gustavo, Ficamos felizes que tenha gostado da sua estadia. Agradecemos os seus comentários, os quais serão comunicados à gerência do hotel para melhoria. Esperamos recebê-lo novamente!

6/10 Okay

CARLOS EDUARDO C

Liked: Cleanliness, staff & service
bom v diaria masalguns quartos necessitam reformas
custo beneficio bom mas alguns quartos já precisam de reformas. Dica - escolher quarto que o chuveiro NÃO fica em cima da banheira
Stayed 2 nights in Jan 2024
Response from Believe Madero Hotel on 2024/1/23
Prezado Carlos, Ficamos felizes que tenha gostado da sua estadia. Agradecemos os seus comentários, os quais serão comunicados à gerência do hotel para melhoria. Esperamos recebê-lo novamente!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
Vc vai a pé aos restaurantes de puerto madero , muito perto. E para quem gosta de andar a pé, fica a uns 25min do centro, ah e tambem fica a 3 quadras da famosa Mafalda em San Telmo. Ficarei no believe na próxima. Como nada é perfeito, a limpeza do quarto precisa melhorar. Algumas sujeirinhas no piso/rodapé.
Stayed 7 nights in Jan 2024
Response from Believe Madero Hotel on 2024/1/23
Prezado, estamos felizes que você tenha gostado de sua estadia. Agradecemos os seus comentários, os quais serão comunicados à gerência do hotel para melhoria. Esperamos recebê-lo novamente!

4/10 Poor

Gisella

Stayed 4 nights in Jan 2024
Response from Believe Madero Hotel on 2024/1/23
Estimada Gisella, Lamentamos que su experiencia en nuestro hotel no haya cumplido con las expectativas. Su opinión es valiosa para nosotros y nos gustaría entender mejor los aspectos a mejorar. Estamos comprometidos en brindar estadías excepcionales, por lo que agradecemos cualquier detalle adicional que pueda proporcionarnos. Agradecemos el valioso tiempo tomado en hacernos llegar su comentario.

10/10 Excellent

Mirko

Liked: Cleanliness, staff & service, property conditions & facilities
sehr nette Angestellten ... sehr ruhige zentrale Lage ...
Stayed 1 night in Dec 2023
Response from Believe Madero Hotel on 2024/1/23
Dear Mirko, We are glad that you enjoyed your stay. We appreciate your comments and hope to welcome you again.

8/10 Good

Manuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación
El hotel está muy bien ubicado para conocer las atracciones en Puerto Madero, el desayuno es tipo buffet, las instalaciones son bonitas, el ascensor si es muy viejo y solo permite 3 personas.
Stayed 1 night in Dec 2023
Response from Believe Madero Hotel on 2024/1/5
Estimado Manuel, Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios, los cuales serán informados a la gerencia del hotel para poder mejorar. Esperamos recibirlo nuevamente!.

10/10 Excellent

Amira

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Buena ubicación zona muy segura
Response from Believe Madero Hotel on 2024/2/7
Estimada Amira, Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirla nuevamente.

4/10 Poor

Patricia Alejandra

Stayed 2 nights in Dec 2023
Response from Believe Madero Hotel on 2023/12/26
Estimado, Lamentamos que su experiencia en nuestro hotel no haya cumplido con las expectativas. Su opinión es valiosa para nosotros y nos gustaría entender mejor los aspectos a mejorar. Estamos comprometidos en brindar estadías excepcionales, por lo que agradecemos cualquier detalle adicional que pueda proporcionarnos.Agradecemos el valioso tiempo tomado en hacernos llegar su comentario.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
El hotel por fuera bonito , céntrico pero las habitaciones viejas, nos dieron un dormitorio que estuvo en malas condiciones y tuve que pedir cambio a una que tmp me gustó del todo, menos mal solo iba a dormir pero ya no me hospedaría ahí .
Stayed 5 nights in Nov 2023
Response from Believe Madero Hotel on 2023/12/18
Estimado/a, Lamentamos que su experiencia en nuestro hotel no haya cumplido con las expectativas. Estamos comprometidos en brindar estadías excepcionales, por lo cual nos podremos en contacto con la gerencia del hotel para verificar y corregir lo que nos indica. Le agradecemos haber dedicado su valioso tiempo en hacernos llegar estos comentarios para poder mejorar.

6/10 Okay

Rogerio

Disliked: Cleanliness, room comfort
Stayed 5 nights in Nov 2023
Response from Believe Madero Hotel on 2023/12/18
Estimado Rogerio, Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirlo nuevamente.

6/10 Okay

Jean Carlo

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel muito antigo e precisando de reformas
Equipe cordial e solicita, porém o hotel deixa muito a desejar com suas instalações, necessita reformas urgentes: infiltração de água no teto, torneiras com vazamento e quebradas, tudo muito antigo e sucateado.
Stayed 4 nights in Dec 2023
Response from Believe Madero Hotel on 2023/12/7
Prezado Jean, Lamentamos que sua experiência em nosso hotel não tenha atendido às suas expectativas. Estamos empenhados em proporcionar estadias excepcionais, por isso poderemos entrar em contato com a administração do hotel para verificar e corrigir o que você nos disser. Agradecemos por dedicar seu valioso tempo para nos enviar esses comentários para que possamos melhorar.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Banheiros insalubres
Hotel com café da manhã bom, a cama também boa, mas o banheiro do quarto totalmente insalubre. Nos hospedamos por 2 dias. Solicitei a troca do quarto devido ter reservado um quarto triplo e ter recebido um quarto duplo, e com banheiro totalmente insalubre. No segundo dia recebemos um quarto novo, mas o banheiro do novo quarto também era insalubre, com os metais enferrujados.
Stayed 2 nights in Nov 2023
Response from Believe Madero Hotel on 2023/12/6
Estimado/a, Lamentamos que su experiencia en nuestro hotel no haya cumplido con las expectativas. Estamos comprometidos en brindar estadías excepcionales, por lo cual nos podremos en contacto con la gerencia del hotel para verificar y corregir lo que nos indica. Le agradecemos haber dedicado su valioso tiempo en hacernos llegar estos comentarios para poder mejorar.

6/10 Okay

Thays

Traveled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Hotel legal, quarto bem espaçoso e grande. Ótima localização, ao lado de puerto Madero onde dá pra ir aos barzinhos a pé. Café da manhã bom mas com a mesma opção todos os dias. O que não gostamos foi que o chão do quarto estava sujo, o chão do roupeiro estava com muita poeira parecia que não era limpado a muito tempo. Mas a localização é ótima e seguro.
Stayed 3 nights in Nov 2023
Response from Believe Madero Hotel on 2023/11/30
Prezado Thays, estamos felizes que você tenha gostado de sua estadia. Agradecemos os seus comentários, que serão comunicados à gerência do hotel. Esperamos recebê-lo novamente no futuro!

10/10 Excellent

Daisy, Morelia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen lugar, el hotel está muy bien ubicado. Tal vez le falta un poco de mantenimiento en las tinas de baño, pero muy limpio. Recomiendo el lugar!!!
Stayed 1 night in Nov 2023
Response from Believe Madero Hotel on 2023/11/30
Estimada Daisy, Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios, los cuales serán informados a la gerencia del hotel. Esperamos recibirla nuevamente!.

10/10 Excellent

Everton

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Legal , só o ar condicionado q estava vazando água, mas arrumaram
Stayed 2 nights in Nov 2023
Response from Believe Madero Hotel on 2023/11/30
Prezado Everton, Ficamos felizes que tenha gostado da sua estadia. Agradecemos seus comentários e esperamos recebê-lo novamente.