Perfect location, walking distance from almost anything. Great large rooms and very clean. I gave a 3 stars because it’s lucking service everywhere. We arrived with a few pieces of luggage after a Christmas market River cruise and received no help whatsoever. This is a 4* hotel and we are willing to tip well for some help but no one was there at check in or check out. No explanation about breakfast location or anything, we were just opened one of the doors to get to the storage room, very rushed and again with no help or explanations. No table space at breakfast and last but not least the air ventilation and cool/heat system was not working in our room: we had to sleep with an open balcony -just a smidge- all night, in December. We were lucky it was not so cold! Also the beds were very uncomfortable, comforters were really small: we had 2 small comforters on a queen bed and found ourselves uncovered all night long. I am not sure why this hotel has such good reviews but I wouldn’t book it again when back in Budapest.