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Crystal Palace Hotel

4.0 star property
Hotel connected to a shopping center in Bucharest with free parking

Choose dates to view prices

Experience upscale living at Crystal Palace Hotel, where you can unwind in the sauna or steam room and stay connected with free in-room WiFi. Enjoy a drink at the bar, take advantage of concierge services, visit the grocery store, or relax on the terrace - all within steps of your accommodation.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • Parking included
  • Breakfast available
  • Room service
  • 24/7 front desk

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Queen

Standard Queen | Minibar, in-room safe, desk, blackout drapes

Standard Queen

Highlights

Air conditioning
LCD TV
Renovated in 2012
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
  • 280 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite | Living room | LCD TV

Junior Suite

Highlights

Air conditioning
LCD TV
Renovated in 2012
Separate bedroom
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
  • 344 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Executive Queen

Executive Queen | Minibar, in-room safe, desk, blackout drapes

Executive Queen

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
LCD TV
Renovated in 2012
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Twin

Minibar, in-room safe, desk, blackout drapes

Executive Twin

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
Minibar
  • 344 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin

Minibar, in-room safe, desk, blackout drapes

Standard Twin

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
Minibar
  • 280 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

Executive Suite

Highlights

Air conditioning
LCD TV
Separate bedroom
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

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About the neighborhood

Map
18-20 Alexandru Serbanescu, 1st District, Bucharest, 014292

What's nearby

  • Floreasca Business Park - 8 min walk - 0.7 km
  • Promenada - 8 min walk - 0.7 km
  • Herastrau Park - 19 min walk - 1.7 km
  • Arcul de Triumf - 5 min drive - 3.3 km
  • Village Museum - 7 min drive - 4.3 km

Getting around

  • Bucharest Baneasa Station - 12 min drive
  • Obor - 14 min drive
  • Henri Coanda Intl. Airport (OTP) - 11 min drive

Restaurants

  • ‪Ciorbărie - ‬9 min walk
  • ‪Real Foods - ‬10 min walk
  • ‪ORYGYNS Specialty Coffee - ‬8 min walk
  • ‪Zola Bistro & Pastry - ‬6 min walk
  • ‪Mandaloun - ‬6 min walk

About this property

Crystal Palace Hotel

Upscale hotel located in Sector 1
Take advantage of a grocery/convenience store, a terrace, and dry cleaning/laundry services at Crystal Palace Hotel. For some rest and relaxation, visit the sauna or the steam room. Free in-room WiFi is available to all guests, along with a bar and a health club.
You'll also enjoy perks such as:
  • Free self parking and extended parking
  • Limo/town car service, buffet breakfast (surcharge), and express check-out
  • Meeting rooms, multilingual staff, and an elevator
Room features
All 74 rooms include comforts such as air conditioning and bathrobes, as well as thoughtful touches like free WiFi and safes.
Extra amenities include:
  • Bathrooms with tubs or showers and free toiletries
  • LCD TVs with cable channels
  • Coffee/tea makers, daily housekeeping, and desks

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: RON 70 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Health club
  • Sauna
  • Steam room

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • 538 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2003
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately RON 70 per person
  • Airport shuttle fee: RON 115 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Crystal Palace Bucharest
Crystal Palace Hotel Bucharest
Crystal Palace Hotel Hotel
Crystal Palace Hotel Bucharest
Crystal Palace Hotel Hotel Bucharest

Frequently asked questions

Is Crystal Palace Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and extended parking are free at this property; nearby parking is also free.

What time is check-in at Crystal Palace Hotel?

Check-in start time: noon; Check-in end time: anytime.

What time is check-out at Crystal Palace Hotel?

Check-out is at noon.

Does Crystal Palace Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of RON 115 per vehicle applies.

Where is Crystal Palace Hotel located?

Located in Sector 1, this hotel is within a 15-minute walk of Floreasca Business Park and Promenada. Herastrau Park and Twin Towers Barba Center are also within 2 mi (3 km). Bucharest Baneasa Station is 28 minutes by foot.

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Crystal Palace Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 51 out of 122 reviews
Rating 8 - Good. 45 out of 122 reviews
Rating 6 - Okay. 20 out of 122 reviews
Rating 4 - Poor. 5 out of 122 reviews
Rating 2 - Terrible. 1 out of 122 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Mihaela

Very small room
Stayed 2 nights in Feb 2023

4/10 Poor

Mihai

Liked: Staff & service
Disliked: Property conditions & facilities

Unpleasant Stay – Strong Sewage Smell and Poor Roo

Stayed for one night and was very disappointed. The room was quite run down, and the bed headboard (or whatever it was meant to be) was in dire need of replacement. Worst of all, there was a horrendous sewage smell coming from the bathroom — no exaggeration. They did send someone to address it, which made things slightly more bearable, but it was still extremely unpleasant and should have never been an issue in the first place. For a one-night stay, it was a major inconvenience. The fridge wasn’t plugged in when we arrived (I had to sort it myself), and there was no minibar, despite what was implied. Overall, this was not a comfortable or welcoming experience. I definitely wouldn’t return.
Stayed 1 night in Jun 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business stay

Comfy bed. Aircon not too cold and noisy. Front desk friendly and helpful
Stayed 2 nights in Jun 2025

6/10 Okay

Alfredo

Liked: Cleanliness, staff & service
Camere abbastanza datate e che necessiterebbero di essere rinnovate. Personale gentile e disponibile. Colazione nella media.
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
시설대비 비쌈
Stayed 3 nights in May 2024

6/10 Okay

Heino

Liked: Cleanliness, staff & service
Disliked: Room comfort

Alles gut, mit Ausnahme der Klimaanlage

Service und Essen waren sehr gut, nur leider schaffte es die Klimaanlage in meinem Zimmer, trotz mehrmaliger Überprüfung durch das nette und hilfsbereite Personal, nicht die Zimmertemperatur unter 24 Grad Celsius zu kühlen. Das Fenster lies sich leider nur abkippen und brachte keine Abhilfe.
Stayed 3 nights in May 2024

6/10 Okay

Dragos Gabriel

Liked: Staff & service, amenities
Me gusto la ubicacion.
Stayed 1 night in Feb 2023

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Property conditions & facilities
Decent location
Stayed 1 night in Dec 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, staff and services were very nice.
Stayed 4 nights in Jun 2021

10/10 Excellent

Paolo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As ever, great service and cleanness. Great attention to the customer
Stayed 2 nights in Jan 2021

8/10 Good

Paolo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place to stay

The hotel is very nice. Pleasant place. I really enjoyed the breakfast. You can choose whatever you like from the menu and even if it is not. The manager has been very kind and professional and very customer focused.
Stayed 1 night in Jan 2021

8/10 Good

Menachem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good choice

Met my initial expectations from a Business hotel.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Nice hotel in a good location for business

The hotel was very nice, tidy and clean. The evening restaurant served very nice food. There was only a couple of things which were not so great: 1/ No Airconditioning during winter as heating is on. The room was 26 degrees which was too hot to sleep. I was told to open the window but its quite a busy road outside and lots of cars tooting their horns 2/ Breakfast was limited in relation to options of cold food.
Stayed 3 nights in Feb 2020

10/10 Excellent

Andrei Alexandru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommend 100% is you have business in Aurel Vlaic

Very polite staff. Hotel is clean and comfy. Breakfast is excellent. Business district Aurel Vlaicu very close by. Also subway station within 10 min walk.
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort

Hotel is ok for position but has to improve rooms

Hotel has good position for offices around, but we had a hard time booking the rooms because the prices spiked up a month before, although after some days they went dramatically down and hotel refused to reimburse the difference or apply benefits. The breakfast was excellent, although with little variety, and I have to say that service was really at top, with reception and waiters at complete disposal. When arrived I found the heating broken, the day after I was sent a reparation, which did not fix the issue completely, but temperatures overall were still ok. The rooms are a bit tired, bed are definitely not comfortable and sheets are really messy, it is impossible to sleep well in all these folds and covers which are none of the right size. For the price you can find something better around or in the center.
Stayed 3 nights in Nov 2019

10/10 Excellent

Virginie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for business

Helpful fast service. The breakfast staff was also very efficient and attentive. The room was of good standard and well equipped. Would go again. Perhaps a bit far out of out.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Bon établissement pour descendre en ville pour affaires mais impersonnel, accueil quelconque, rien de très attirant Le plus: parking sur cour fermée
Stayed 1 night in Jul 2019

8/10 Good

Riku

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality, clean and modern special in compatison to Romanian average.
Stayed 1 night in Jun 2019

10/10 Excellent

Vitezslav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value

Clean hotel, good service, nice staff, will be back.
Stayed 2 nights in Apr 2019

10/10 Excellent

antti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel with exceptional service level.

Exceptional service level, coffee served to table and breakfast possibility to go.
Stayed 2 nights in Mar 2019

10/10 Excellent

Yulia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bellissimo

Bellissimo hotel, fantastica colazione, staff molto gentile e disponibile. Stanze spaziose e confortevoli. Vicino all’aeroporto ed in una posizione strategica se si è per business. Ci tornerò assolutamente.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Einfach nur toll. Sehr empfehlenswert für einen Urlaub
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my third time at the Crystal Palace, and I've got nothing to say that is bad about either the staff or the rooms. Highly recommended.
Stayed 1 night in Jan 2019

8/10 Good

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Servizi e personale all’altezza. Camera confortevole e spaziosa, rivedrei il posizionanento dei punti luce. Nel complesso positiva esperienza.
Stayed 4 nights in Dec 2018

2/10 Terrible

Joshua

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Staff is Rude and No Air Conditioning

This hotel DOES NOT have air conditioning!!!! Beware!! The front desk staff are rude and I am pretty sure they just don’t like foreigners.. We complained about the A/C and finally they moved us to another room that had windows in separate rooms so we could have a “draft”. Lady at the front desk had the audacity to tell us that the entire hotel switches to only heat in the winter time. It might have been the end of October but it was prob 80 degrees outside. We almost walked across the street to another hotel and would’ve just forfeited the money but we had way too much luggage & were exhausted after spending 2 weeks road tripping through Romania. The bed was actually pretty comfortable but the bathroom was dirty and the sink was so clogged I had to rush when brushing my teeth. Overall the absolute worst experience we have EVER had in any Hotel. Period.
Stayed 1 night in Oct 2018