Where is Smartflats - Louise Brussels located?

Located in Sint-Gillis, this apartment building is within 1 mi (2 km) of Avenue Louise, La Grand Place, and European Union Parliament Building. Law Courts of Brussels and Place du Jeu de Balle are also within 15 minutes. Hotel des Monnaies-Munthof Station and Stéphanie Tram Stop are within a 5-minute walk.

Smartflats - Louise Brussels Reviews, Deals & Photos 2025

About the neighborhood

Sint-Gillis, a neighborhood in Brussels, is home to Smartflats - Louise Brussels. La Grand Place and Atomium are notable landmarks, and travelers looking to shop may want to visit Avenue Louise and Brussels Christmas Market. Museum of Musical Instruments and Natural Sciences Museum are also worth visiting.

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2/10 Terrible

Jessica

2025/9/20

Disliked: Cleanliness, amenities, property conditions & facilities, communication

No wifi the whole stay - terrible customer service. To avoid at all cost!

Stayed 6 nights in Sep 2025

8/10 Good

Rob

2025/5/20

Liked: Cleanliness

For the money it was great.

Stayed 8 nights in May 2025

10/10 Excellent

aureen

2025/2/21

Liked: Cleanliness, room comfort, communication

Amazing trip

The flat was cosy and amazing i love my stay there. Everything was good. Thanks

Stayed 3 nights in Feb 2025

2/10 Terrible

Mariano

2025/7/28

Disliked: Amenities

We had to climb 4 floors by stairs ,this was not listing in the advertisement, we arrived 2 hrs previous of the check inn and they want to charge 100 euros for 2 hrs

Stayed 2 nights in Jul 2025

6/10 Okay

Samantha

2025/5/31

Liked: Cleanliness, property conditions & facilities

The location was ideal for us, the property was really clean, we had some confusion finding the property and our taxi driver had to liaise with Smartflats but we were driving round for a while trying to find it, there’s a really strong smell in the property from the drains and the noise from outside is constant throughout the night

Stayed 4 nights in May 2025

6/10 Okay

aris

2025/4/11

Liked: Communication

Disliked: Amenities

Close by restaurants, the apt has everything that you need, just the bathroom is too small and doesn't have elevator.

Stayed 2 nights in Apr 2025

4/10 Poor

Verified traveler

2025/5/17

Liked: Communication

Disliked: Cleanliness, room comfort

Way too expensive for what one gets

Loud, one hears people coming in and out. Also poorly insulated towards the outside. One also smells other guests' cooking very strongly. The apartment could also have been cleaner

Stayed 2 nights in May 2025

6/10 Okay

GODWIN

2025/7/6

Liked: Cleanliness, property conditions & facilities

The apartment didn’t have WiFi.

Stayed 3 nights in Jul 2025

6/10 Okay

Savannah

2025/6/1

Disliked: Cleanliness, property conditions & facilities

Location was close to train and public transport. Room was dirty when I arrived (dirt on floors, shower not clean). There is no shower screen door, so water went everywhere each time we had a shower. Wifi only seemed to work through the day which was no use as we were out exploring the city.

Stayed 5 nights in May 2025

2/10 Terrible

Elizabeth

2025/6/10

The hotel did not send check info and attempted to charge us for our stay. Horrible communication with the property.

Stayed 6 nights in Jun 2025

2/10 Terrible

Anya

2025/9/20

Disliked: Cleanliness, amenities, property conditions & facilities, communication

There were blood stains around the flat, we tried to contact the owners directly and they kept saying they were working to get it resolved but didn’t do anything to resolve it, no one came to clean it or address it in any way and no resolution was given at all in the time we were there. It was a biohazard in front of our eyes, with massive bloodstains on the couch bed, making it so that we weren’t able to use it at all. They also do not have working WiFi even though it is advertised that they do, we tried to contact the hotel about this too and they said they were working to resolve it but did not. All of these issues remained unresolved for the entirety of the three days we were there.

Stayed 2 nights in Sep 2025

6/10 Okay

DANIEL ITSE

2024/10/22

Disliked: Cleanliness

The lounge is portable and it’s convenient but my room at the 4th floor it was difficult to get to my room by taking the stairs.

Stayed 3 nights in Oct 2024

6/10 Okay

Cristina

2024/10/11

Disliked: Amenities, property conditions & facilities

We had the two bedroom 4 bed flat. It was a dirty and you could feel springs in the beds. Couches with stains and the floor carpets need replacing. No shower door. Location was ok. 10-15 min walk to main attractions and 10 mins from train.

Stayed 5 nights in Oct 2024

6/10 Okay

Carlos Sebastian

2025/2/19

Liked: Amenities, property conditions & facilities, communication

Disliked: Cleanliness

The room itself is very nice, but the building is in poor condition. Many rooms are undergoing restoration or construction, resulting in excessive noise, dust, and debris scattered throughout the premises. Additionally, there is no elevator.

Stayed 2 nights in Feb 2025

6/10 Okay

Daisy

2025/2/19

Disliked: Cleanliness, amenities, property conditions & facilities, communication

Never received information on how to check in. Had to call a few times to be able to check in. Shower had no privacy. No curtain or door. The outside was very dirty. Entrance in to building was missing tiles , big mess, dirty.

Stayed 3 nights in Feb 2025

4/10 Poor

Thomas

2025/1/30

Liked: Communication

Disliked: Cleanliness, room comfort

Bad smell, toilet flush didn't work well, linen didn't seem very clean, hot water in the shower didn't work (had to get out to reset the boiler), poor upkeep in general. Definitely not recommended.

Stayed 2 nights in Jan 2025

8/10 Good

Orville

2024/12/2

Liked: Cleanliness, amenities, property conditions & facilities, communication

The apartment is in a great location off the Grand Place and Central Station. The windows are double plane and blocks out most of the track and tourist noise. Walking was easy to most of the sights. The two bedrooms were spacious for us and the option of the sofa bed was good as well. The apartment was light and airy with good amenities in the kitchenette. Nice full size refrigerator and gas stove. The shower area of the bathroom can use some work, as water gets everywhere. We also had to walk to a different location to pickup and drop off the keys for checkin and checkout. Overall nice stay.

Stayed 4 nights in Nov 2024

4/10 Poor

Gabriela

2025/3/20

Disliked: Cleanliness, amenities, property conditions & facilities

We were supposed to have wifi for that week, we called the customer service number, they were not helpful at all, so we ended up not having wifi at all for the whole week. (Customer service people were nice and respectful but didnt do much) the sheets were stained (black stain) the water pressure in the shower is horrible, couldn't even wash my hair properly and its small, one person can barley fit in there.The pictures of the appartment are decieving, the pictures showed that we would have a bathroom, and when we arrived there the shower is literally in the room, so everyone can see you showering. There was no light in the apartment only in the room. The sofa bed was also super uncomfortable

Stayed 6 nights in Mar 2025

2/10 Terrible

Verified traveler

2024/10/2

Liked: Cleanliness, room comfort

Disliked: Communication

Definitely don't book with Smartflats, for the following reasions. 1) I booked a property near where my meeting was. They changed the property location so I was across town and had to take two metro trains each time. 2) It's a real pain checking in as you have to send them scans of your passport, bank cards etc - a time sink; 3) When I got to the property the wifi didn't work. I spent an hour trying to sort it out, including in a chat with a staff person from Smartflats. It couldn't be fixed. The next day it still didn't work (i.e. they hadn't tried to fix it, or didn't care). A really bad experience overall. AVOID.

Stayed 2 nights in Sep 2024

2/10 Terrible

Taru

2025/10/15

Disliked: Cleanliness, amenities, property conditions & facilities, communication

Smartsflats Louisa cancelled my reservation 24hrs before my arrival. They returned the money but of course I could not find hotel with the same price 24hrs before arrival. So, their unprofessional one-sided last minute cancellation cost me more than 300e - not to mention stress that it caused. I recommend everybody avoid this place. Unreliable!

Stayed 3 nights in Sep 2025

2/10 Terrible

Tanya

2025/10/15

Disliked: Cleanliness, property conditions & facilities, communication

Poor communication.

Stayed 2 nights in Sep 2025

6/10 Okay

Kazadi

2025/9/26

Liked: Property conditions & facilities

Disliked: Communication

Stayed 2 nights in Sep 2025

10/10 Excellent

andrea patricia

2025/9/2

Liked: Cleanliness, amenities, property conditions & facilities, communication

Habitaciones grandes y limpias, muy buena ubicación

Stayed 4 nights in Aug 2025

2/10 Terrible

pierre-olivier

2025/8/17

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities, communication

Très mauvaise expérience. Le frigo était en panne ( ne fait pas de froid…) Le wifi ne fonctionnait pas. Malgré plusieurs demande auprès de la direction….rien n’a été fait…pas même un échange de chambre…Rue bruyante le soir…sdf qui hurlent. ..Porte d’accès à l’immeuble vandalisé…insécurité. Clientèle féminine de l’hôtel douteuse…

Stayed 5 nights in Aug 2025

8/10 Good

Keren

2025/6/22

Liked: Room comfort, communication

Bien

Stayed 3 nights in Jun 2025

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