Brush Creek Vacations from NT$28,667

Location was really good for Darling Harbour and an easy walk also into the city. Staff were friendly. We had chosen to stay in the “Penthouse” which was anything but. First we received an email to advise they would give it to us “less for cash”?? When we got into the room, we were immediately disappointed (for a Penthouse). Really old decor, water goes everywhere in the bathroom (no screens etc), beds not made on housekeeping, no plug for the sink, filthy windows (little balcony so no excuse for not being able to reach). In fairness, we did get an email AFTER we left to say they are new owners and are aware they need to make improvements…. If they do what they say, things would be much better.

Despite being right in the middle of the city it was quiet and nice. Also for a small room it was still spacious and well equipped

Great city location, quiet, comfortable and clean room, attentive staff. Would stay again.

Good location in The Rocks, but overpriced. No option to amend room to walk in shower when required as they say they don’t have any (website says different), no VIP room upgrade offered (not even any acknowledgment) and was unable to use the $25 food & beverage credit (which I had to ask about) as their bar does not open on Sunday or Mondays. I could’ve used it for breakfast, but that doesn’t start until 7am by which time I had left. Very disappointed that the $$$ does not match the quality or service it should.

The property is only 3 stars maximum. Itvis badly dated and needs renovation. Some lifts have a panel of buttons that don't work, and the lift call buttons on one side of the corridor are covered so you can't push them. The woodwork in the room is damaged and dented. The bathroom sink is a pedestal with no place to put toiletries. My friends and I could not access the lounge and bar on level 31, even though we each paid $976 for two nights, unless we paid another $67 each. So I went to a bottle shop and bought drinks and snacks and we went to one of our rooms instead. Not pleased at all.