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Reviews of The Secret Garden

4 out of 5
The Secret Garden
Groenerei 12, Bruges, WEST-VLAANDEREN

Reviews

10

Exceptional

Rating 10 - Excellent. 38 out of 38 reviews" "
Rating 8 - Good. 0 out of 38 reviews" "
Rating 6 - Okay. 0 out of 38 reviews" "
Rating 4 - Poor. 0 out of 38 reviews" "
Rating 2 - Terrible. 0 out of 38 reviews" "

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew-Patricia, Chipstead

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely B&B. Beautiful rooms and excellent service from Heidi. She made us feel very welcome during our stay.
Stayed 2 nights in Sep 2022
Response from Heidi on 2022/9/29
Thank you very much for this lovely review.Hope to may welcome you back in the future.Warm regards

10/10 Excellent

Stefanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely weekend! Sweet romanzic hotel in the middle of Brugge. Excellent service and very friendly staff.
Stayed 2 nights in May 2022
Response from Heidi on 2022/5/18
Thank you very much and hope to may welcome you here again.

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very charming hotel and in a beautiful location. Staff were friendly and helpful and breakfast was excellent.
Stayed 1 night in Apr 2022
Response from Heidi on 2022/4/11
Thank you so much, hope to may welcome you here again next time!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for couples who want a quieter stay
Heidi made everything perfect for our stay and have us some tips on where to go and what restaurants are good. Very accommodating and didn’t need to ask for anything. 10/10
Outside the front at night
Fireplace in the room
View from our window
Stayed 2 nights in Feb 2022
Response from Heidi on 2022/3/5
Thank you so much for this beautiful review Hope we may welcome you here again

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect romantic getaway!
Wonderful location with a great proximity to the town center yet enough distance for a quiet and peaceful environment. Heidi welcomes you into these quaint and cozy accommodations and provides a personalized breakfast. The property is perfectly maintained and beautifully decorated. The living room fireplace and indoor hot tub add a special ambiance for a romantic evening and the rooms are spacious.
Stayed 2 nights in Nov 2021
Response from Heidi on 2021/11/21
Thank you so much! Looking forward to may welcome you here again. Kind regards

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grwat little hotel with very homey suites
Very clean hotel, with fantastic rooms. It is a very snall hotel with just a few rooms, so it feels very homey. There is a small are with a hot tub, and a littlw stocked bar, and they use the honor system for when you take drinks. I will for sure return!
Stayed 2 nights in Jul 2020
Response from Heidi on 2020/8/1
Thank you very much, we are looking forward to welcome you here again!

10/10 Excellent

Kenny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to unwind
My stay here was amazing, what a beautiful place to unwind in a beautiful city. Rooms and staff are out off this world. I can’t wait to go back
Stayed 1 night in Dec 2019
Response from Heidi on 2019/12/24
Thank you very much for the review and Happy holidays!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Heidi on 2019/11/14
Thank you very much!

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
The location was a little difficult to find, but we felt accomplished when we drove up! The rooms are lovely, the location amazing, the breakfasts delicious, and the hospitality top notch.
Stayed 3 nights in Oct 2019
Response from Heidi on 2019/10/25
Thank you very much for this nice review

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect place to stay in Brugge. Beautiful and tranquil, with wonderful service. The four suites are stunning.
Stayed 3 nights in Jul 2019
Response from Heidi on 2019/7/31
Thank you very much for this wonderful review, hope to may welcome you here again. Kind regards Heidi

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr Kirst. --- lifetime memory
What at amazing stay in the hot summer months of Bruges! :-) Heidi was such a amazing host, she took each and every attempt to make our stay perfect. I booked this place for my fiancé and I, it was very charming.We will definitely be back. The breakfast is amazing! Don't hesitate to book.
Stayed 3 nights in Jun 2019
Response from Heidi on 2019/7/3
Thank you very much Mr. Kirst for al these nice words, hope to may welcome you here back one day. Kind regards Heidi

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing secret
Amazing service from Heidi! The Hermés products and the champagne breakfast were amazing!
Stayed 1 night in Jun 2019
Response from Heidi on 2019/6/5
Thank you and hope to may welcome you here again.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Heidi on 2019/6/5
Thank you for the review. Always nice to hear that you enjoyed your stay in The secret garden.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic B&B with lots of character
We had a fantastic stay at The Secret Garden. The location was great, wonderful service, delicious breakfast every day. Would highly recommend.
Stayed 3 nights in May 2019
Response from Heidi on 2019/5/22
Thank you for this beautiful review, we are always happy to hear that you enjoyed your stay. Hope to may welcome you again one day. Kind regards

10/10 Excellent

Kevin, London, UK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, small B&B with excellent staff that fully accommodated our needs. Heidi and Natalie were awesome. Our room was spacious and comfortable. Breakfast was delicious and the common room had a lovely fireplace. We made use of the hot tub, but it was a bit too cool to use the pool. Secret Garden is in a great location within a 10 min walk of all central old Bruges, but far enough out on the fringe to not be overrun with tourists.
Stayed 2 nights in May 2019
Response from Heidi on 2019/5/9
Dear Mr.&Mrs. Kveton Thank you for the beautiful review, we are happy to hear you enjoyed your stay with us and hope to may welcome you here again one day. Kind regards

10/10 Excellent

Elodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Heidi on 2019/4/20
Good afternoon Thank you very much or this review, it's always nice to hear that you enjoyed your stay with us . Hope to may welcome you here again one day. Kind regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Secret Garden is a very special place, with outstanding decor, location and service. We thoroughly enjoyed our stay and hope to return someday.
Stayed 5 nights in Apr 2019
Response from Heidi on 2019/4/16
Thank you very much , it's always nice te hear that you really enjoyed your stay.

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in Brugge
Amazing place to spend time with the one you love
Stayed 2 nights in Dec 2018
Response from Heidi on 2018/12/19
Thank you very much, it is always nice to hear our customers really enjoyed their stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Heidi on 2018/11/28
Thank you

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Room and Stay in Brugges!
The accommodation was amazing. Beautifully made up, spacious and with a fire to make the evenings really cosy if you stayed in, or when you return from out. The BB also has a lovely hot tub in one of the downstairs room which is on at all times so you're able to make use of whenever you like. Breakfast was a small buffet with a choice of cooked eggs, but plentiful to set you up for the day. Even a glass of free champagne was offered if you wanted! The location is lovely, down a quiet street pedestrian street right next to the canal, but still within 5 mins walking distance to the main square. Thoroughly enjoyed our stay here and would highly recommend if you're looking to visit Brugges.
Stayed 2 nights in Oct 2018
Response from Heidi on 2018/10/25
Thank you very much for these beautiful words, we are happy to hear that you really enjoyed your stay with us and hope we may welcome you here again for your next visit to Bruges

10/10 Excellent

Alvaro

Excellent place to spend a couple of days in Bruges but away from the noise of the troves of tourists.
Stayed 2 nights in Jul 2018
Response from Nathalie on 2018/9/13
It's wonderful reading , you have enjoyed your stay in The Secret Garden. Hope to welcome you back soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the location, pool, hot tube, bar service, room, bathroom, and Heidi was beyond welcoming! We were eaten alive at night by mosquitoes and were unaware of mosquitoe heaters tucked away in the closet. We didn’t sleep very well for two nights, but other than that, the secret garden was the luxury of a lifetime!
Stayed 2 nights in Jul 2018
Response from Heidi on 2018/7/28
Thank you very much for these nice words. It feels good every time again when we can make our customers happy.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a wonderful stay. The staff was great and the room was excellent. Highly recommend.
Stayed 3 nights in Jun 2018
Response from Heidi& Nathalie on 2018/7/3
Thank you very much for these nice words. We are always happy to hear people enjoyed their stay. Kind regards

10/10 Excellent

John, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, awesome service, a special place
I can't imagine a better place to stay for a visit to Bruges. If you like to stay in beautifully designed, boutique properties which provide exceptional, personal service and are a refreshing change from the uniformity of big chain hotels, this is absolutely the place for you. Located at the confluence of three canals at the end of a cobbled street where no cars pass, The Secret Garden is less than 5 minutes from the bustling centre of town but far enough away to be peaceful and quiet. The garden is lovely - pool was being warmed when we were there but despite lovely warm spring weather it wasn't quite warm enough. Was noticable that sometimes when we came back curious tourists wandered into the entrance area to peek through, drawn in by just how beautiful the place looked. Our room (the green one) was spacious, with sitting area, large supremely comfortable bed and bathroom with walk in shower and bath with Hermes toiletries. Breakfast was a mix of cheeses and hams, pastries, breads, eggs to order and, if you wanted it, a glass of champagne. All served by Heidi who is a charming, multi-lingual host. During the evening & night, guests have the place to themselves. It's not a traditional hotel with 24/7 service; if that's what you need, this isn't the place for you. But if you like coming back to a gorgeous property in the evening & having the sense that during that time it's almost all yours (including to use the hot tub if you choose), then you'll love it. We did.
Stayed 2 nights in Apr 2018
Response from Heidi on 2018/4/27
Good afternoon Mr.&Mrs. Robinson Thank you very much for all these beautiful words .It is always nice to hear that you enjoyed your stay with us and hopefully we may welcome you here again one day. Kind regards Heidi b&b The secret garden

10/10 Excellent

Dorthe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Det er The Secret garden <3
Helt fantastik ophold på The Secret Garden. Navnet siger alt. Vi nød værelset - poolen og ikke mindst morgenmaden serveret i haven var dejlig. Samtidig perfekt beliggenhed i forhold til byen og stadig i et roligt kvarter. Ville gerne have været der længere men alt var desværre optaget. Så glad for at vi lige fik en overnatning. Vi kommer bestemt igen. Samtidig så skal Heidi også have 5 store stjerner - hold op en service og imødekommenhed :-) så kan bestemt anbefale et besøg her og i Brugge som er en helt fantastisk by
Stayed 1 night in Jul 2022
Response from Heidi on 2022/7/20
Thank you very much for this review! Warm regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place
A perfect small hotel with super service. Thank you for a wonderful stay🙏
Stayed 2 nights in Jun 2022
Response from Heidi on 2022/6/29
Thank you for the nice words We hope we may welcome you back one day!

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing house, incredible room, top service and best location in the middle of the city
Stayed 1 night in Aug 2021

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verblijf in The Secret Garden
Supergezellig verblijf - heel mooi ingericht - chic
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2020
Response from Heidi on 2020/7/29
Thank you very much

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unieke romantische locatie in Brugge. Topklasse. Niets op aan te merken.
Stayed 1 night in Jun 2020
Response from Heidi on 2020/6/18
Dankuwel voor de mooie woorden. Wij zien er naar uit u hier terug te mogen verwelkomen . Met vriendelijke groeten Heidi

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service impeccable, chambre cosy et agréable, petit déjeuner qualitatif
Stayed 2 nights in Oct 2019
Response from Heidi on 2019/10/29
Merci beaucoup !

10/10 Excellent

Johann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ce séjour a été merveilleux, l'accueil d'Heidi est exceptionnel et vraiment très chaleureux!!!
Stayed 3 nights in Jul 2019
Response from Heidi on 2019/7/18
Cher Monsieur, Chère Madame, merci bien pour votre message.Cela me fait beaucoup plaisir. Espérons de vous pouvoir accueillir chez nous une prochaine fois. Cordialement Heidi

10/10 Excellent

irene guenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As in a fairytale
Il bed and breakfast, non solo è come descritto nelle foto, ma supera di gran lunga le aspettative! Curato in ogni minimo dettaglio, vale ogni singolo euro investito! Heidi is a perfect landlady, the secret garden is a real secret place in a city already famous for is magic athmospere.
Stayed 2 nights in Dec 2018
Response from Heidi on 2018/12/31
Thank you very much, we hope to may welcome you here again one day and want to wish you a Happy New Year!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Heidi on 2018/12/4
Thank you very much, we are always happy to hear that people enjoyed their stay with us.

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Heidi on 2018/11/28
Thank you

10/10 Excellent

Kai, Köln

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traumhaftes B&B in genialer Lage
Der Name ist Programm. Das B&B ist in unmittelbarer Nähe des historischen Teils von Brügge und überzeugt durch tolle Zimmer, sehr aufmerksamen Service. Mit nur vier Zimmern ist es sehr intim. Der Garten samt Pool machen das Ganze perfekt.
Stayed 1 night in Aug 2018
Response from Heidi on 2018/8/13
Danke Ihnen vielmals

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxe op een hoog niveau
Een stukje hemel op aarde in Brugge. op een prachtige locatie, schitterend oud pakhuis, tot in de puntjes stijlvol en met smaak gerenoveerd. Gastvrouw Heidi is fantastisch en zorgt voor een welkom gevoel. Wij hebben een weekend hier doorgebracht en komen zeker terug. Een absolute aanrader.
Stayed 2 nights in Jun 2018
Response from Heidi on 2018/6/23
Goedemorgen Heel erg bedankt voor de mooie woorden. Wij zijn blij te mogen horen dat u van uw verblijf heeft genoten en hopen u een volgende keer terug te mogen verwelkomen. Met vriendelijke groeten De Block Heidi B&B The secret garden