住宿正面 (夜晚)

The Hideout Golf Club & Resort的評分

3 out of 5
The Hideout Golf Club & Resort
185 Hideout Ln, Brownwood, TX

評論

8.6

有夠讚

10 分,有夠讚;110 則評論中有 68 則" "
8 分,不錯哦;110 則評論中有 24 則" "
6 分,一般般;110 則評論中有 7 則" "
4 分,不太好;110 則評論中有 5 則" "
2 分,很糟糕;110 則評論中有 6 則" "

9.2/10

整潔度

8.6/10

員工素質

8.4/10

設施服務

8.6/10

住宿環境和硬體

8.6/10

環保程度

評論

8/10 不錯哦

David

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The Hideout staff is always friendly and helpful and the rooms are beautiful and clean. The only improvement we'd like to see is a small refrigerator and coffee pot in the room. Our stays have so far only been overnight multiple times (passing through) but we hope to soon stay longer and enjoy some golf and relaxation.
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Sheryl

喜歡:整潔度、員工素質和住宿環境和硬體
Cozy
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Julie

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was great…enjoyed the golf course and restaurant.
於 2024 年 4 月住了 1 晚
Christina 於 2024年4月20日回覆
Julie,Thank you for taking the time to share your experience with us. We will make sure to share this with the team to let them know to keep up the amazing work. We hope if you're in the area again you stay with us again.

10/10 有夠讚

Shawna

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This property is truly a hidden gem! I had no idea this was hiding away right outside of BrownWood! I booked this property for a meet-up-half-way point to visit with family. We had a great time hanging out at the pool and enjoying the beauty of the property! The cabin we rented was cute, clean and quaint. We enjoyed sitting out on the patio in the morning sipping coffee from the great little coffee shop in the main building! The property itself was beautiful and very relaxing! The one negative would be that the hot tub was not working. It did take a little bit of work to find someone to trouble shoot this until an “ out of order sign” was put up. BUT this is a small negative in an overall amazing experience! If you want a great little get-away BOOK THIS! Even if you don’t play golf, it was a great place to relax, visit and recharge!
於 2024 年 4 月住了 1 晚
Matt 於 2024年4月16日回覆
Shawna,Thank you so much for sharing your experience with us. We are delighted to hear that you enjoyed your stay with us, and that you enjoyed Haven Coffee. We do apologize our hot tub went out during your time with us and we will have that fixed for your next stay. Thank you once again for the glowing positive feedback!

10/10 有夠讚

William

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Cabins are perfect for a trip with your wife/husband and kids. Good bar and grill on the property with helpful staff.
於 2024 年 4 月住了 2 晚
Matt 於 2024年4月16日回覆
William,Thank you for staying, eating, and drinking with us at The Hideout. It was our true pleasure to host your family and we hope to have you all back in the near future.

10/10 有夠讚

Dustin

喜歡:員工素質和住宿環境和硬體
Good Location and clean
於 2024 年 3 月住了 1 晚
Matt 於 2024年4月16日回覆
Dustin,Thank you for staying with us, and for the great compliment. We pride ourselves on service and cleanliness, and we are always happy to hear when our guests take notice.

10/10 有夠讚

Amanda

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Quiet out of the way with beautiful views. Very relaxing.
於 2024 年 3 月住了 1 晚
Christina 於 2024年3月27日回覆
Amanda,Thank you so much for sharing your experience with us. We are happy you had a relaxing time. We hope to see you again soon!

10/10 有夠讚

Ruth

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was peaceful and quiet. Enjoyed the beautiful scenery
於 2024 年 3 月住了 4 晚

8/10 不錯哦

Mark

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Thing where nice and the staff was great …. We will stay again … when it warmer
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Chris

於 2024 年 3 月住了 1 晚
Christina 於 2024年3月27日回覆
Chris,We're really grateful and appreciate you taking the time to share your rating with us. We hope you enjoyed your time at The Hideout and hope you come back soon.

10/10 有夠讚

Steve

於 2024 年 2 月住了 1 晚
Christina 於 2024年4月20日回覆
Steve,Thank you for sharing your lovely rating with us and the community. We hope to see you soon!

10/10 有夠讚

Shannon

於 2024 年 2 月住了 1 晚
Christina 於 2024年2月19日回覆
Shannon,Thank you again for being an amazing part of our journey. Your continued support means everything to us, and we are excited we exceeded your expectations and that you chose us for your stay. We hope hope you come back and see us again soon.

2/10 很糟糕

Debbie

家庭旅遊
不喜歡:員工素質和設施服務
We did not get the room we reserved.
於 2024 年 2 月住了 1 晚
Christina 於 2024年2月19日回覆
Debbie,Thank you for your review. We appreciate that you took the time to share your recent experience with us. Our primary goal is always to provide our guests with an enjoyable experience. Your feedback will be forwarded to the respective teams so improvements can be made. In the future, we hope you consider returning and giving us another chance to impress you. Warmest regards.

10/10 有夠讚

Russell

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚
Christina 於 2024年2月19日回覆
Russell,We sincerely appreciate and valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience

8/10 不錯哦

Chris

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 2 晚
Christina 於 2024年2月19日回覆
Chris,We are grateful that you took the time out to leave us a review. We hope to see you again in the near future.

8/10 不錯哦

Lorenzo

於 2024 年 1 月住了 1 晚
Christina 於 2024年2月19日回覆
Lorenzo,On behalf of our team at The Hideout we want to say thank you for the positive review. It means a lot to us.

10/10 有夠讚

Rosilyn

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Christina 於 2024年2月19日回覆
Rosliyn,Thank you so much for your positive feedback. We're thrilled to hear you enjoyed your experience with us. We hope that we see you again in the future and that you have a wonderful day!

10/10 有夠讚

andres

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Roofing
Was Amazing
於 2023 年 12 月住了 1 晚
Christina 於 2024年2月19日回覆
Andres,Thank you so much for sharing your feedback about our service. We're glad to hear that our teams performance exceeded your expectations, and we'll make sure they all receive the recognition they deserve. Thank you again and we hope to see you soon.

10/10 有夠讚

Morris

喜歡:整潔度、住宿環境和硬體和客房舒適度
Very comfortable accommodations. The room was nice and very peaceful stay.
於 2023 年 12 月住了 1 晚
Christina 於 2024年2月19日回覆
Morris,We're grateful for your feedback. It's our pleasure to provide the best possible service to our guests, and we're glad that this contentment was reflected in your visit. We look forward to the next time we're able to serve you again. Have a wonderful day!

10/10 有夠讚

charles

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Scenic lodge by the lake. Very mice stay
於 2023 年 12 月住了 1 晚
Christina 於 2023年12月14日回覆
Charles, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! We hope to see you again soon.

10/10 有夠讚

Fritz

喜歡:整潔度、員工素質和住宿環境和硬體
Great food, wine and views! The staff was wonderful and our room was great!
於 2023 年 12 月住了 1 晚
Christina 於 2023年12月14日回覆
Dear Fritz, Wow! Thank you so much for the feedback! We appreciate your business, happy to hear that you enjoyed your stay with us and hope to see you again soon!

10/10 有夠讚

Branden

於 2023 年 12 月住了 1 晚
Christina 於 2023年12月14日回覆
Branden, Thank you so much for the great review! We hope you come back again and visit us soon!

10/10 有夠讚

Tammie

於 2023 年 12 月住了 1 晚
MW 於 2023年12月7日回覆
Thank you for the glowing review and it was our true pleasure to have you! From our entire team, we hope to see you in the very near future.

10/10 有夠讚

Miranda

於 2023 年 12 月住了 2 晚
MW 於 2023年12月7日回覆
Miranda,Thank you again for staying with us, and thank you once more for the fantastic review. We hope to host your next trip to Central Texas.

8/10 不錯哦

Donna

於 2023 年 12 月住了 1 晚
Christina 於 2024年2月19日回覆
Donna,Thanks for sharing your positive review. Feedback like yours is valued by every team member and it gives us the motivation to continue developing and growing as a company. We hope you come back and see us.

10/10 有夠讚

David

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
To stay somewhere that has such nice rooms and bathrooms that overlook a pretty golf course for a reasonable price is very refreshing!
於 2023 年 11 月住了 1 晚
Christina 於 2023年11月30日回覆
We truly appreciate your support and trust in us. Your review brightens our day and serves as a constant reminder of why we love what we do. We hope you come back soon.

10/10 有夠讚

Charisse

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Will be returning. Loved it.
於 2023 年 11 月住了 1 晚
Christina 於 2023年11月30日回覆
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 有夠讚

Cameron

情侶出遊
喜歡:設施服務
Laken the bar tender is the best and she needs a raise!!
於 2023 年 11 月住了 2 晚
Christina 於 2023年11月30日回覆
We spotted your 5-star review. Wow! Thank you so much for trusting us, and we can’t wait to help you again in the future.

10/10 有夠讚

Jacob

喜歡:整潔度、員工素質和住宿環境和硬體
It is a very nice place.
於 2023 年 11 月住了 1 晚
Christina 於 2023年11月30日回覆
Your review made our day. We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. Thanks for choosing The Hideout, we can’t wait to see you again!

10/10 有夠讚

Jana

於 2023 年 11 月住了 1 晚
Christina 於 2023年11月30日回覆
Once again, thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. We hope to see you again soon.

10/10 有夠讚

Ted

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great stay
於 2023 年 10 月住了 2 晚
Christina 於 2023年11月30日回覆
Taking the time to leave such a great review about our resort, it has really made our day! We always aim to delight our guests with our customer service and our attention to detail. It’s great to hear we delivered on our promise to WOW you. We’re looking forward to making your day once more when you next visit us.

10/10 有夠讚

Chris

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Christina 於 2023年11月30日回覆
Wow! Thank you so much for the feedback! We appreciate that you chose to stay with us and hope to see you again soon!

10/10 有夠讚

Tyler

喜歡:整潔度、員工素質和住宿環境和硬體
Perfect place to stay and play
於 2023 年 9 月住了 1 晚
Christina 於 2023年10月10日回覆
Tyler,We're so happy to hear you had a great experience with us. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing guests like you. Thanks again, and we hope to see you again soon.

8/10 不錯哦

Jeff

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 2 晚
Christina 於 2023年10月10日回覆
Thank you for the positive feedback, we appreciate it. Come back and see us.

8/10 不錯哦

David

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Room was very nice (although be aware of there's no microwave or small fridge), food was good and I can't wait to plan ahead and use the awesome pool next time.
於 2023 年 8 月住了 1 晚
Christina 於 2023年10月10日回覆
David,It gives us so much pleasure to know that you chose to stay with us. Your kind words encourage us to continue doing our best to make sure every guest's experience is a memorable one. We hope to see you again soon.

4/10 不太好

James

不喜歡:客房舒適度
Disappointing Stay
20 miles from the nearest town. Excessive fee for having pet even when the adds say pet friendly My wife had a Hawaiian Chicken Sandwich and got food poisoning, or at least severe diarrhea and was sick all the next day. The only chair had very bad springs that sank through the bottom of the chair. The coffee pot did not work.
於 2023 年 8 月住了 1 晚
Christina 於 2023年9月2日回覆
James,We truly regret to hear that your experience at our resort fell short of your expectations, and we sincerely apologize. We are glad you let us know of these shortcomings and we are eager to correct each and every issue, and resolve them for the future. We have taken all of these comments to heart and shared them with our leadership team in an effort to provide coaching. Thank you for staying with us.

10/10 有夠讚

Lauren

於 2023 年 8 月住了 1 晚
Christina 於 2023年9月2日回覆
Lauren,We're so happy to hear you had a great experience with us! Your review made our day. Our team works very hard to keep our guests happy, but we can only do it thanks to guests like you. We hope to see you again.

8/10 不錯哦

Michael

情侶出遊
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
Despite the beautiful setting, we did find that there were some shortcomings with the rooms and the resort in general. We stayed on the bottom floor of the lodge in a room with two queen beds. The rooms were clean but, outdated and in dire need of deferred maintenance. The beds were acceptably comfortable, with good pillows, but the drapes in the bedroom were VERY thin and would allow passers-by to see into the room after the sun went down. This was disturbing, and we were forced to hang the sheets from one of the beds over the drapes to have any privacy whatsoever. Here is a more detailed review of the pros and cons of the resort: Pros: Beautiful setting and views of the Lake Brownwood countryside. Reasonably priced food that was delicious. Friendly and helpful staff. Cons: The full-length drapes in the first-floor bedrooms were completely see-through. Access to check-in was awkward with no luggage assistance or elevator from the lobby. Generally, our stay was acceptable, but I would not recommend it as a luxurious or romantic getaway.
Christina 於 2023年9月2日回覆
Michael,Thank you for sharing your experience. Our greatest priority is ensuring our guests are well cared for and enjoy their time with us, and we sincerely regret that we were unable to provide you with a satisfactory experience while you were here on property. We have noted your detailed feedback and we plan to work diligently to ensure this is corrected. We do hope that you come back and see us in the future and see the changes we will be making.

10/10 有夠讚

t

喜歡:整潔度、員工素質和住宿環境和硬體
This location was perfect for an overnight stop between Lubbock and Houston. The room was clean and the bed was comfy. Dinner had great flavor and sitting outside on the deck was relaxing.
於 2023 年 8 月住了 1 晚
Christina 於 2023年9月2日回覆
T, Our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! We hope to see you again in the near future and we ensure you will once again receive the best experience we have to offer.

8/10 不錯哦

Tammy

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 2 晚
Christina 於 2023年9月2日回覆
Tammy,We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to see you again soon!

10/10 有夠讚

ronny

喜歡:整潔度、員工素質和住宿環境和硬體
Great stay I’d recommend
於 2023 年 6 月住了 2 晚
Matt 於 2023年8月7日回覆
Ronny, Thank you for staying with us and thank you for the glowing 5-Star review. We look forward to hosting you again in the near future.

10/10 有夠讚

Joanie

於 2023 年 5 月住了 1 晚

6/10 一般般

alexandra

於 2023 年 4 月住了 2 晚
Christina 於 2023年5月24日回覆
Thank you for sharing your experience. Our greatest priority is ensuring our guests are well cared for and enjoy their time with us, and we sincerely regret that we were unable to provide you with a satisfactory experience while you were here on property. We have noted your feedback and we plan to work diligently to ensure this is corrected.

10/10 有夠讚

Danielle

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property was stunning and the cabin we stayed in was perfect for our family. We
於 2023 年 4 月住了 1 晚
Christina 於 2023年5月2日回覆
Danielle,Thank you for your recent stay with us. We are happy to hear you and your family enjoyed your stay with us, We look forward to having y'all back soon.

10/10 有夠讚

Maria

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff. Beautiful resort.
於 2023 年 4 月住了 1 晚
Christina 於 2023年5月2日回覆
Maria,It gives us much pleasure to know that you enjoyed your stay with us. Your kind words encourage our team daily to continue doing our best to make sure sure every guest's experience is a memorable one. We thank you again and hope you have a wonderful week.

2/10 很糟糕

Robin

團體旅遊
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 4 月住了 3 晚
Christina 於 2023年5月2日回覆
On behalf of our team, I am very disheartened to hear of your unpleasant experience. The Hideout Golf Club and Resort signifies traditions of warmth and compassionate service. Our team thrives on providing the utmost genuine care and comfort to each of our valuable guests, and we sincerely apologize for letting you down. We thank you very much for your feedback and have shared it constructively so that we may learn from it and perform better.

8/10 不錯哦

真實旅客

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Well the house ranch A was nice and clean but not enough utensils, bowls, etc. A bird outside the bathroom window kept waking us up every morning seeing his reflection and pounding the window. Internet not good, could really never get on. The parking not close to the cabin, should have a golf cart to be able to take to the cabin.
於 2023 年 4 月住了 3 晚
Christina 於 2023年5月2日回覆
On behalf of our team, I am very disheartened to hear of your unpleasant experience. The Hideout Golf Club and Resort signifies traditions of warmth and compassionate service. Our teamthrives on providing the utmost genuine care and comfort to each of our valuable guests, and we sincerely apologize for letting you down. We thank you very much for your feedback and have shared it constructively so that we may learn from it and perform better.

2/10 很糟糕

Constance

喜歡:整潔度
不喜歡:員工素質和住宿環境和硬體
The good: They had a room when I couldn't find one in Brownwood. Go figure... Don't know what the hot event in B'wood was that had all the rooms booked, but the only place left was pretty dumpy. So. I ended up here. It's clean. The bad: I asked for a room easily accessible to an old woman with a bad back & a bum knee. They gave me Cabin 5. Just a short 30 yard hike on a downhill golf cart path, which will, of course, due to some law of physics which I have not found a way to change, be up hill on my way out tomorrow. That's if you are fortune enough to get the closest parking spot, which I did not. That golf cart path by the way, is only wide enough for a golf cart. Not a golf cart AND an old lady lugging luggage. Consequently I kept having to move off into the loose gravel & grass beside the path. Get to the cabin & there's a Do Not Disturb sign on the door… My card key opens the door & the place is full of bags & jackets & other folk's belongings. Remember that uphill trek I mentioned? Back to the office. In the office, gosh they are sorry! Can't imagine how such a thing could happen. Let's just put you in Cabin 1. Turns out 1 is only about 15 yards down that self-same golf cart path. I don't care who I find in that cabin they've got company for the night... Get inside. No roomie for the night, but it's a sauna! A/C takes a degree from MIT to decipher. TV not working. Dinner was inedible. Not enough room in this text to fully describe…
於 2023 年 4 月住了 1 晚
Christina 於 2023年5月2日回覆
We truly regret to hear that your experience at our resort fell short of your expectations, and we sincerely apologize. We are glad you let us know of these shortcomings and we are eager to correct each and every issue, and resolve them for the future. We have taken all of these comments to heart and shared them with our leadership team in an effort to provide coaching. Thank you for staying with us.

6/10 一般般

Kimberley

於 2023 年 4 月住了 1 晚
Christina 於 2023年5月2日回覆
Kimberley,We're so grateful that you took the time share your feedback with us. It's our pleasure to ensure you have a great experience here at The Hideout Golf Club and Resort. Have a wonderful day and we look forward to you staying with us again.

8/10 不錯哦

Casey

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 4 月住了 2 晚
Christina 於 2023年5月2日回覆
Casey,We're grateful for your feedback. It's our pleasure to provide the best possible service to our guests, and we're glad that this commitment was reflected in your visit. We look forward to the next time we're able to serve you again. Have a wonderful day!