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We’re welcomed by a polite staff and freshly-baked cookies. Love the black out screen & sheer curtain that are functional, effective, and esthetic. Traffic noise bothered us a little bit.
David and Nobuko
Stayed 1 night in May 2024
Response from Devon B.- General Manager on 2024/5/14
Hello David and Nobuko,We are happy to hear that you enjoyed your stay with us. We are sorry to hear that the traffic noise caused an issue. We hope to see you again in the future. Thank you for staying with us!
Response from Devon B.- General Manager on 2024/5/5
Hello Charles,We are so happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!
4/10 Poor
jay
Traveled with partner
2024/4/29
Of course, I booked this place because it had a hot tub and pool.And upon arrival they were both empty and out of order with no recourse due to 3rd party booking. The front desk clerk said that the price was reflective of the pool Being out of order. But she couldn't find it on website. The two free drinks were cans of pop. The grounds hadnt been mowed andweeds growing in all the landscape. The bed was good.
jay
Stayed 1 night in Apr 2024
Response from Devon B.- General Manager on 2024/4/30
Hello Jay,We are sorry to hear about the issues that you experienced with your stay. We have been working hard to rectify those issues. Our landscaping has been taken care of. We had a chat with our third parties to see if they could update the pool and spa notice. We hope you will consider giving us another chance to provide amazing service. Thank you for staying with us and we hope to see you again in the future.
6/10 Okay
Cindy
Traveled with partner
2024/4/28
Liked: Cleanliness
Nice for an overnight stopover
Cindy
Stayed 1 night in Apr 2024
Response from Devon B.- General Manager on 2024/4/30
Hello Cindy,We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us.
8/10 Good
Susan
2024/4/25
Susan
Stayed 1 night in Apr 2024
Response from Devon B.- General Manager on 2024/5/15
Hello Susan, We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!
We liked the friendly staff and the breakfast.
Landscape was poorly kept. Pool was down. Mattress was needed replaced. Broken tread mill, exercise tv didn't work.
John
Stayed 1 night in Apr 2024
Response from Devon B.- General Manager on 2024/4/24
Hello John,We are sorry to hear that we did not meet expectations during your recent stay with us. We will strive to do better for future visits to the property. We hope you will consider giving us another chance. Thank you for staying with us.
10/10 Excellent
Bruce
2024/4/16
Bruce
Stayed 1 night in Apr 2024
Response from Devon B.- General Manager on 2024/5/7
Hello Bruce,Thank you for staying with us. We hope to see you again in the future!
8/10 Good
Stacy
2024/4/11
Stacy
Stayed 4 nights in Apr 2024
Response from Devon B.- General Manager on 2024/5/5
Hello Stacy,We are so happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!
Everything was fine, but the pool was out of operation.
Robert
Stayed 1 night in Apr 2024
Response from Devon B.- General Manager on 2024/4/12
Hello Robert, We are sorry that your stay with us was less than perfect. We will strive to have all areas up and running in time for any future visits. We are just waiting for the new furnace for our pool to be installed. Thank you for staying with us and we hope to see you again in the future.
We got the hot tub suite this stay. After traveling all day, the hot tub was great for my back.
Staff was kind, property looked good. Breakfast was outs
Lori
Stayed 1 night in Apr 2024
Response from Devon B.- General Manager on 2024/4/12
Hello Lori,We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!
Response from Devon Brown- General Manager on 2024/4/6
Hello Zbigniew,We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!
8/10 Good
Charles
Traveled with partner
2024/4/5
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
When we checked in we were informed that the elevator to the second floor was out of order. Our booked room was on the second floor! Fortunately the young lady that checked us in was able to reassign us to the first floor. Good job by her all around.
Charles
Stayed 1 night in Apr 2024
Response from Devon Brown- General Manager on 2024/4/5
Hello Charles, We are happy to hear that our associate was able to make your stay more pleasant. We are hoping to see a technician for the elevator this week. Thank you for staying with us.
Response from Devon Brown- General Manager on 2024/4/1
Hello Jennifer,I know how frustrating it is that our pool and elevator are down currently. I'm just waiting on a technician for each one to be resolved. We hope you will consider giving us a second chance in the future. Thank you for staying with us!
4/10 Poor
Susan Noel
Traveled with family
2024/3/30
It took three different trips to the front desk to get a key that worked. Breakfast was not made for people who are gluten and lactose intolerant.
Susan Noel
Stayed 1 night in Mar 2024
Response from Devon Brown- General Manager on 2024/3/30
We are sorry to hear that your stay with us was not up to standard. We will look into having more options for our breakfast. We hope you will consider giving us another chance. Thank you for staying with us.
2/10 Terrible
angela
2024/3/29
angela
Stayed 1 night in Mar 2024
Response from Devon B.- General Manager on 2024/4/19
Hello Angela,We are sorry to hear that we did not exceed your expectations with your stay. We hope you will consider giving us another chance to do better. Thank you for staying with us.
Response from Devon B.- General Manager on 2024/3/29
Hello Phillip,We are happy to hear that your stay was comfortable and clean! We hope to see you again in the future. Thank you for staying with us!
10/10 Excellent
Jacob
Traveled with family and small children, Traveled with pets
2024/3/28
Liked: Amenities
We had a great stay. The pool was down and I thought about going to another hotel but they upgraded our room to a suite so we decided to stay. Breakfast was great and staff was wonderful
Jacob
Stayed 3 nights in Mar 2024
Response from Devon B.- General Manager on 2024/3/28
Hello Jacob,We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!
The pool was out of order. We stayed here a year ago and it still isn't useable. I know they said they were waiting for a repairman but how busy can they be in winter?
Ann
Stayed 1 night in Mar 2024
Response from Devon B.- General Manager on 2024/3/28
Hello Ann,We are happy to hear that you enjoyed your stay with us. We are sorry to hear about the continuing issues with the pool and spa area. We have had technicians come out and fix one issue only to have another issue arise. We are hoping that the newest fix is the permanent one. We hope to see you again in the future. Thank you for staying with us!
Response from Devon B.- General Manager on 2024/4/14
Hello Margaret,We are so happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us.
8/10 Good
Mark
Traveled with family
2024/3/21
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Elevator and pool were both broken, but otherwise large, clean, quiet rooms.
Mark
Stayed 1 night in Mar 2024
Response from Devon Brown- General Manager on 2024/3/21
Hello Mark,We are happy to hear that you enjoyed your stay with us. We are sorry about the pool and elevator issue. We are waiting for technicians to come out and fix both. Hopefully they will be back up for all future visits. Thank you for staying with us!
8/10 Good
Monica
Traveled with partner
2024/3/21
Liked: Cleanliness, staff & service, amenities
The only problem is that the pool was closed and the elevator was out of service.
Monica
Stayed 1 night in Mar 2024
Response from Devon B.- General Manager on 2024/3/21
Hello Monica,We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!
10/10 Excellent
Azdyn
2024/3/20
Azdyn
Stayed 1 night in Mar 2024
Response from Devon B.- General Manager on 2024/4/12
Hello Azdyn,Thank you for staying with us. We hope to see you again in the future.
I stayed here 2 days in a row, cause I really enjoyed my time the 1st day. The people working there very friendly, no one bothers you. Yeah I just liked the place, VERY and I mean VERY CLEAN. and QUIET
ben
Stayed 1 night in Mar 2024
Response from Devon B.- General Manager on 2024/3/19
Hi Ben,We are so happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!
8/10 Good
Ramon
2024/3/18
Ramon
Stayed 1 night in Mar 2024
Response from Devon B.- General Manager on 2024/4/12
Hello Ramon,We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us.
6/10 Okay
Timothy
2024/3/18
Disliked: Amenities
Timothy
Stayed 1 night in Mar 2024
Response from Devon B.- General Manager on 2024/4/12
Hello Timothy, We are sorry to hear that your stay with us did not exceeded expectations. We hope you will give us a second chance to provide an amazing experience. Thank you for staying with us.
6/10 Okay
Luke
2024/3/17
Luke
Stayed 1 night in Mar 2024
Response from Devon Brown- General Manager on 2024/4/6
Hello Luke,We are sorry to hear that your stay with us was less than perfect. We will strive to provide exceptional service for all future visits. Thank you for staying with us.
Everything was clean and nice, and it was especially quiet, last place I stayed, you could hear crazy noise and it was difficult to sleep. The receptionist was super friendly and help me out with anything I needed. I liked the place so much I stayed another night.
There was nothing bad about the place that I can think of.
Thanks for everything.
Ben
ben
Stayed 1 night in Mar 2024
Response from Devon Brown- General Manager on 2024/3/16
Hello Ben, We are so happy to hear that you enjoyed your stay with us. We are happy that our front desk agent was able to help you with any issues that arose during your stay. We hope to see you again in the future. Thank you for staying with us!
The property was awesome, everything about it but the expedia experience was awrful, in fact im done with them when i finally got a chance to talj to them i could barely understand them and i know she didnt understand me. My flash sale deal cost $14 more then if i just walked in and got a room and expedia played me off for stupid saying i got a deal and no refunds no points no nothing!!!! No more expedia!!! I do know how to add, pretty simple $14 extra to argue on phone for 30 min is no deal. Imagine how much that $14 will cost u over time 😁😁😁😁
Curt
Stayed 1 night in Mar 2024
Response from Devon B.- General Manager on 2024/3/13
Hello Curt,We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you!
Bright, cheerful, we were greeted by a friendly face. Rooms were large and clean
Would definitely come back here!
lori
Stayed 1 night in Mar 2024
Response from Devon B.- General Manager on 2024/3/11
Hello Lori,We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!
6/10 Okay
belen
2024/3/4
Liked: Staff & service
Disliked: Property conditions & facilities
belen
Stayed 1 night in Mar 2024
Response from Devon B.- General Manager on 2024/3/5
Hello Belen,We are happy to hear that you had a nice stay with us. If you would like to go over what we can improve for future stays please feel free to reach out. Thank you for staying with us!
Hotel was great for the price. Breakfast was excellent. And for a old biulding its good. Bed was comfortable, rooms big, has everything you need for the night, carpets need to be cleaned soon and pool and hot tub out of order but we didnt need them.
Andrew
Stayed 1 night in Feb 2024
Response from Devon B.- General Manager on 2024/2/28
Hello Andrew,We are so happy to hear that you enjoyed your stay with us. We are thrilled that the room was enjoyable. We are excited to say that our pool and spa area should be open soon, as we have a technician coming out to take a look. Thank you for staying with us and we hope to see you again in the future.
10/10 Excellent
Karin, Pincher Creek
2024/2/26
Karin
Stayed 1 night in Feb 2024
Response from Devon B.- General Manager on 2024/3/21
Hello Karin,We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!
Response from Devon B.- General Manager on 2024/2/25
Hello Kaycee,We are sorry to hear that your stay with us was not up to standard. If you would like to discuss what we could have done better please feel free to let us know. Thank you and we hope you will give us a second chance in the future.
Room large and spotless. Disappointed the hot tub was not working. Pleasant & professional hotel attendant.
Neil
Stayed 1 night in Feb 2024
Response from Devon B.- General Manager on 2024/2/23
Hello Neil,We are happy to hear that you enjoyed your stay with us. We are sorry to hear about the issues with the spa, we have an attendant scheduled to come take a look for us this week. We hope it will be up and running for all future visits. We are also happy to hear that our associate made the stay a pleasant experience. We hope to see you again in the future. Thank you!
Good dog walking area Dog friendly. Good hot breakfast, Sat was scrambled eggs, bisquits & gravy.
Linda
Stayed 1 night in Feb 2024
Response from Devon B.- General Manager on 2024/2/23
Hello Linda, We are so happy that you enjoyed your stay with us. We are thrilled to hear that you enjoyed our breakfast and pet friendly areas. We hope to see you again in the future. Thank you!
8/10 Good
Rachel
2024/2/21
Rachel
Stayed 1 night in Feb 2024
Response from Devon B.- General Manager on 2024/3/21
Hello Rachel,We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!
Response from Devon B.- General Manager on 2024/2/19
Hello Carrie,We are happy to hear that you enjoyed your stay with us. We are also excited to hear that you enjoyed the breakfast. We hope to see you again in the future. Thank you!