「Inexperienced front desk staff (was told later by a different staff it was their first week) seriously confused and complicated the travel plans. Further, the showers didn't drain, there was no ventilation (besides a shoddily hand-cut hole in the drywall), and the hot/cold didn't work. The beds were equally stiff and uncomfortable. After trying to keep it lighthearted, we asked the front desk if we could at least get a cookie (a signature of DoubleTree) and was denied. The quality has seriously...