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"Front desk staff need some customer service training. When I approached the desk on Sunday night neither of the two young females greeted me. I had to ask if I could check in. Then the only thing spoken to me was to ask for my cc for incidentals and that I must pay a parking fee. There was no “thank you” or hope you have a great stay or let us know if you need anything…..They set the tone for my stay. This place is fine if you are doing something connected with the university but not if you are a travel or wanting to check out Tuscaloosa."

"Y"

"Everything about the hotel was nice. From check-in, to the room, to the breakfast, and check-out everything was good for us."

"Friendly staff, clean and will stay again "

"We went on a busy weekend and there was only 1 person working the front desk so it took a little while to get checked in. There was a sign at the front desk notifying guests that the elevator was broken, so we were glad to get a room on the first floor….until we tried to sleep that night. We could hear every step the people in the room above us took and they seemed to be up most of the night. The floor would creak loudly every time they walked around and it woke us up all through the night and kept us up. We left exhausted. The hotel was not very clean either. The bath tub looked dirty and the walls were dirty. "

"The entire staff /each shift welcomed us graciously & worked with us when we had a funny key incident & needed another & more importantly each tried to help us with a strange HOTEL charge..on our card.. but did not appear on theirs/the hotel bill…,we still working on this but they did all they could & offered advice too on handling this error! "

"Friendly staff upon arrival. Please consider putting body wash dispensers in showers to keep standard with other hotels across the hotel channels. Bar soap is pretty low budget and I could consider your property little more upscale than bar soap "

"Didn’t see or have to use a business facility but the dining atmosphere was sufficient, they had all of the essentials, breakfast was a country feed w biscuits and gravy, you could smell the butter on the biscuits. It’s a renovated hotel with all of the rooms on the inside, it’s a Cracker Barrel, Taco Bell and Jacks within walking distance or less than 30 sec drive, gas stations also. I had to pick this hotel by default and was hesitant at first but the staff was very friendly and made it a pleasant stay. I felt safe with them and cameras are on the property. I could see myself staying there because of them, it was clean with microwave and mini fridge w/ a good price point. Thanks Stormy see you soon."

"Great"