Both pools were green, cloudy and full of debris, with what appeared to be algae and buildup covering the steps and edges. Pools don't get into that condition overnight, and they should have been closed rather than presented as usable amenities.
This was during a 110°+ heat advisory, yet there was no water or ice available at the pool, outside drinks were prohibited, and our building didn't even have available ice. We became overheated trying to enjoy a property we specifically chose for its amenities.
Beyond the pools, there was bird feces on stair railings, trash left around the property for days and a broken exit sign lying on the ground. We tried calling the front desk several times and were simply placed on hold.
To top it off, we were charged an additional $50 incidental fee despite being unable to reasonably use the amenities.
For a property marketed as a resort, the cleanliness, maintenance and guest experience were completely unacceptable. We documented everything with photos and have contacted Expedia and management.