To Whom It May Concern,
When we reserved the hotel, we were looking forward to swimming in the pool. However, upon arrival, we learned the pool was closed for repairs. I requested a partial refund, since we had planned to stay for two nights. The staff refunded the full amount, which I thought was very generous. Please keep in mind that my wife and I are DEAF, and I expressed my thanks to him using sign language.
About 20 minutes later, the hotel manager attempted to enter our room without notice. Thankfully, we had the door locked with both the security guard lock and the deadbolt. He managed to slightly open the door and then used his hand to try to get our attention.
At that time, my wife was half-naked, fixing her hair, and she was terrified. She told me to find out what was going on. I tried to communicate with the manager using sign language, but he asked if we had packed up and were leaving the hotel. I was confused and said, “What? I don’t understand.” It seemed like a complete misunderstanding.
I told him to forget it and said we would repay for the stay — but I want to make it clear: we did not appreciate that he tried to enter our room without warning. That was a violation of our privacy and rights, especially after I had asked earlier whether the hotel provided ADA accommodations, and they did not.