Branford Center Vacations from NT$56,425

air conditioner didn't work one night and fitness room is offline and not maintained

This property is in the perfect location to see all the sights in NYC! The room was excellent, with a side view of Times Square and the breakfast was the perfect start to each day! I would definitely recommend and go back!

I travel for work. This is the best production hotel in America. It's perfect for any production team, the rooms are nice, the lobby is perfectly laid out, the bar and outside areas are perfect to work on laptops with plugs everywhere. The rooms have thought of everything with the exception of one thing - no plug near the bed so I can sit on the bed and work on my laptop or charge my phone while in bed. Also, however, the fire alarm went off two nights in a row after 10p and the hotel had to be evacuated both times. It was due to the restaurant below (not affiliated) but that just means there's a ventilation problem that hasn't been fixed. The fire dept came with several trucks and moved slowly, indicating this happens all the time. I was told it does happen all the time and nothing has been done about it. The staff offer ZERO assistance or reassurance as it was happening. And worse, zero thank you was given for the inconvenience and fear. No discount, nothing. Then weather happened and my flights were being canceled left and right. I went t the front desk at 11p to ask for an additional night, and was told to come back in the morning because there are "sooo many king rooms left, you'll be fine." Next morning, a different person told me there was one room left. She told her manager, and the manager spewed some hotel jargon and said I can't have it because of some negative room balance evening out something or another, which is a bs answer. Would have been 5 stars otherwise.