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"Room clean and warm with clean towels and very comfortable bed, just needs a coat of paint to brighten it up, staff were excellent and breakfast very good, never had a car so parking not applicable , to be honest I would stay again but they really need the painters in"

"Overall, this stay was disappointing, especially given the price of over £200 per night. The facilities didn’t match expectations. There’s a pool table in the games room, but it isn’t free to use, which feels unreasonable at this price point. There’s also no cash machine on site, and the nearest one is about a 20-minute drive away in Hexham. Despite this, reception and bar staff were unwilling to provide change or offer cashback, which made things unnecessarily inconvenient and disappointing. The rooms are in need of a refurbishment. There were visible scuffs on the furniture, the décor felt dated (particularly the wooden furnishings and artex ceiling), and small details like non-soft-close toilet seats and a broken lamp all added up. These are the kinds of things you would expect to be addressed in a 4-star hotel. There were also issues with the bar. We were told it would be open until late, but on a Saturday night it closed at 9pm. A couple were even asked to leave before they could finish watching the football, which didn’t feel very accommodating. Sleep was difficult due to a flag positioned outside the room window, which flapped loudly in the wind throughout the night. Finally, although the booking stated “pay at the property,” the payment was taken the day before arrival, which wasn’t what we expected. The breakfast was great and so was the room size but overall the experience didn’t justify the cost, and there are several areas that need improvement."

"Perfect hotel for what we needed, central location, lovely room, pool was nice and warm, good food, staff extremely helpful and deal with requests quickly. We would stay again. "

"Large, airy room. All very clean. Friendly and professional staff. Highlight was the buffet breakfast. "

"Room had no view ( unless you like brick walls ). Breakfast was great. Lots of pubs, shops, takeaways etc nearby. Would return, but as they now charge for parking this is extremely unlikely. "

"Clean hotel"

"Breakfast felt rushed (all items brought to the table at the same time). Staff were pleasant. Furniture and decor in the room looking a little tired. Beautiful surrounding area. Castle and grounds are lovely, quiet and relaxing."

"I stayed here while working nights. Wasn’t disturbed at all during the day while I slept. It’s a fairly old hotel so everything is in working order. Not glitchy like a new hotel. The shower is great. The gym looked good on passing. Staff are friendly and courteous. "

"The parking is easy & free and the staff are very friendly, cheerful, helpful & polite. The rooms are basic but clean, the shower cubicle is huge & the towels are big too. We would go back again."