布拉克內爾森林飯店式公寓

「paid and confirmed everything but cancelled our 10 days booking less than 12 hours before flight back London, didn't have anyone contact us but just said full house but paid all bills 4 days before, so bad」

「Huge, modern, clean, luxurious apartment.」

「Perfect place to access the town centre, train station, the Teddington Lock & numerous wonderful eating spots. Quiet & clean accommodation, very well equipped. 」

「Firstly this is anything but a hotel. The property was not as described. No stove, nor oven. Heating seemed a luxury option. It spent more time not working, and on the last day waited 12 hours for it to be turned back on. Owner obviously knew what the issue was! Expedia did nothing to assist in resolving the matter. 」

「The overall accommodation was alright, we stayed in a two-room and two-bathroom unit. The bedding in the master bedroom was a bit dusty, with some small black spots on it. The reception staff did follow up, but since we arrived quite late, we changed the sheets ourselves. The overall cleanliness was average, the master bathroom was poorly designed, with the entire floor getting wet after showering. The smaller room was relatively cleaner, but there were no available power outlets, so it was not...